The Account Management team is so nice and responsive. Review collected by and hosted on G2.com.

Nothing that comes to mind.............. Review collected by and hosted on G2.com.

Intuitive design, excellent and customizable reports. Integrated content across social and mainstream. Real-time insights. Review collected by and hosted on G2.com.

Nothing, it really is the next generation in media intelligence. Review collected by and hosted on G2.com.

In an instant, they are at the ready to help when one needs to monitor a newscast. They are especially helpful after-hours and on weekends when one of our clients needs to have a copy of a newscast. Review collected by and hosted on G2.com.

There's nothing to dislike. Relative to other vendors, they never let me down. Review collected by and hosted on G2.com.

As a PR professional, the media tracking is the best in the industry.

The customer service at Universal is a 10. The staff is extremely helpful and knowledgeable. Review collected by and hosted on G2.com.

Working with Universal has always been great. Review collected by and hosted on G2.com.

Media monitoring and Public Relations measurements Review collected by and hosted on G2.com.

Another service in an era of declining revenues Review collected by and hosted on G2.com.

Universal Information Services provides me with the news monitoring and distribution services I need, and that works for my life in my organization. The portal is easy to use and lets me build custom reports for various internal stakeholders on the fly. Best of all, I've been able to zero in on key stories and amplify them for maximum impact. The Universal staff is there - via chat, phone or email - in seconds to answer any questions I have. Review collected by and hosted on G2.com.

For the contracted services, there is nothing I significantly dislike. Review collected by and hosted on G2.com.

We like having an independent third-party evaluate our media reach and analyses our client media valuation. Review collected by and hosted on G2.com.

Would like more historical documentation - go further back to enable year v year number comparisons. Review collected by and hosted on G2.com.

The customer service is impeccable. Attention-to-detail is unmatched! They read actual newspapers (!!!) and use actual people to find the stories that matter to you and your business. I've received emails with congratulations as soon as a great article has hit the reader's desk, a service that can't be automated by any competitor. Review collected by and hosted on G2.com.

Nothing!! They've always helped with every obscure task I've asked and have exceeded my expectations every time. Review collected by and hosted on G2.com.

Universal not only provides excellent monitoring services, but the staff is great to work with. They are quick to respond to any questions or problems and can get reports turned around very quickly. There has never been a question, problem or issue that they couldn't handle or deal with quickly. The PR Measurement reports I receive are a great benefit to my company. Review collected by and hosted on G2.com.

There is nothing to report here regarding dislikes - everything has been positive in my dealings with Universal. Review collected by and hosted on G2.com.

Results are reliable and frequent and easy to read. Review collected by and hosted on G2.com.

Sometimes, articles are missed or we get clippings that are not related to us at all. Review collected by and hosted on G2.com.