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UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/22/2024

"Dependable Company"

5/5

What do you like best about Truescope?

How responsive they are to any and all questions I had. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

Honestly I can't think of any dislikes I have regarding the company Review collected by and hosted on G2.com.

Response from John Croll of Truescope

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Thanks for the feedback, it is so great to read that our team is so responsive.

NL

Natalie L.

Mid-Market (51-1000 emp.)

5/12/2023

"Great tool that is value for money"

5/5

What do you like best about Truescope?

Truescope allows us to effectively monitor news across regional markets, as well as individual campaigns and topics, in one handy dashboard. There is also a high level of customisation in reports and alerts. Appreciate our Client Success Team in their prompt responses and expertise in helping us curate queries. I also appreciate their transparency and fairness in pricing. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

There is some limitations in languages like Vietnamese. Review collected by and hosted on G2.com.

Response from John Croll of Truescope

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Thanks for the feedback and we really appreciate you taking the time to provide a review of the Truescope service.

MW

Mark S. W.

Founder and President

Small-Business (50 or fewer emp.)

8/4/2023

"Fantastic experience"

5/5

What do you like best about Truescope?

A 100% positive experience! Professional, dedicated, courteous, and lightening fast! Alex in particular was fantastic—he took a genuine interest in my documentary project and helped me get the archival footage I needed. I won't hesitate to use Truescope again. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

There is absolutely nothing that I dislike about this service. Review collected by and hosted on G2.com.

CW

Connie W.

Director of Public Relations

Mid-Market (51-1000 emp.)

6/20/2023

"Great for media tracking"

4.5/5

What do you like best about Truescope?

I like how easy it is to track media mentions across platforms on a day-to-day basis. It's also easy to generate Excel reports. The customer service is top-notch! Review collected by and hosted on G2.com.

What do you dislike about Truescope?

Truescope has a lot of reporting platforms. I'm still learning to make the most of all the features, so there is a learning curve when you start out. Review collected by and hosted on G2.com.

Response from John Croll of Truescope

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Thanks Connie for the feedback. Really appreciate you taking the time and providing some good pointers. If you need any more assistance, then I am sure the "top-notch" Client Success team can help you.

UH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

5/10/2023

"Great Value and Performance for Media Monitoring Services"

5/5

What do you like best about Truescope?

Truescope staff are attentive and have a good reaction time to any issues faced. In addition, they provide great value and performance for their media monitoring services. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

There have been some staff changes on Truescope's end, which affects the client's workflow at times. However, we note that this is natural for any company. No huge issues. Review collected by and hosted on G2.com.

JE

Julie E.

Mid-Market (51-1000 emp.)

5/25/2023

"Could be more robust"

3.5/5

What do you like best about Truescope?

I think the format is very user-friendly and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

I think Universal Info Systems had more robust reporting -- we seemed to receive more mentions, more conversations, and it was helpful to receive monthly reporting on the attitudes expressed via social. I think that is missing from Truescope. Review collected by and hosted on G2.com.

Response from John Croll of Truescope

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Thanks Julie for the feedback, we will look at the number of mentions as we have expanded the amount of content available with the Universal team.

II

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/21/2023

"Plarform is easy to use; CX support is strong"

5/5

What do you like best about Truescope?

The platform is easy to navigate and use, and the CX support is strong and highly responsive. The Truescope team takes in feedback to improve their platform. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

Email alerts can be spammy at the beginning and require fine-tuning to improve accuracy over time. Review collected by and hosted on G2.com.

Response from John Croll of Truescope

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Thanks for the feedback, we will certainly look at how we can improve the fine-tuning process

JM

Jeremy M.

Founder

Small-Business (50 or fewer emp.)

10/21/2022

"Where has this been all my life???"

5/5

What do you like best about Truescope?

Truescope has been an invaluable tool for our daily media monitoring, and finds articles/ posts that don't show up on Google. We call it our detective. It's incredibly easy to use and has saved time, energy, and resources in how we track and evaluate media coverage. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

That we just discovered this. When I think of all the other services we have used through the years I cringe. This has made our jobs and lives so much better, and enhanced client happiness Review collected by and hosted on G2.com.

Response from John Croll of Truescope

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Thanks Jeremy for your feedback. We are so happy that Truescope is finding information you can't find anywhere else, as well as saving you time an effort.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

5/10/2023

"Truescope Review"

4/5

What do you like best about Truescope?

The reports are timely and the Truescope staff are very responsive to the client's needs, especially when some articles are behind paywalls. Truescope staff are very quick to help retrieve the articles and this is very much appreciated. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

Sometimes, magazine articles can be missed in the monitoring. Review collected by and hosted on G2.com.

BF

Ben F.

Director

Small-Business (50 or fewer emp.)

6/21/2022

"The most professional team we've worked with"

5/5

What do you like best about Truescope?

Our company works with a lot of large organisations and Truescope is by far the most professional we've come across in terms of the capability of staff and quality of their product. Having recently finished a large project with them, I couldn't recommend them more highly. Particularly their Singapore team. We found that every time we asked something of them they delivered what we needed on time and with the detail we needed to complete our job. It made working with them a pleasure. Review collected by and hosted on G2.com.

What do you dislike about Truescope?

We'd love to see their other offices up and running in the same way their Singapore team is. Review collected by and hosted on G2.com.

Recommendations to others considering Truescope:

set up a call with their team and have them take you through the product. You won't be disappointed. Review collected by and hosted on G2.com.

What problems is Truescope solving and how is that benefiting you?

Delivering on time and on budget. The excellent assistance we received from the Truescope team made sure that the project went off without a hitch. Review collected by and hosted on G2.com.