--- title: TrueReview Reviews meta_title: 'TrueReview Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 72 reviews by the users' company size, role or industry to find out how TrueReview works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 72 scale: '5' date_modified: '2026-08-04' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # TrueReview Reviews **Vendor:** TrueReview **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 72 ## About TrueReview 🤩 The most effective way to increase your Google (or any other website) reviews is with TrueReview! With TrueReview, sending SMS or Email review requests is simple and does not require complicated setup. 🚀 TrueReview keeps track of your customers' interactions with review requests, and sends follow-up emails to increase engagement and get you more reviews! 🤖 Work smarter by integrating TrueReview with your existing CRM via Zapier or through TrueReview's API to automatically send review requests to your customers whenever a payment is received, a job is completed, or any other trigger supported in your CRM. ✨ Create unique, human-like review responses with AI-powered Review Response Generator! ❤️ Convert your best reviews into striking visual posts. Customize fonts, colors, and layouts to match your brand and make testimonials stand out with our newest feature, Social Review Post Generator! ## TrueReview Pros & Cons **What users like:** - Users value the **seamless AI integration** of TrueReview, enhancing workflow and facilitating consistent Google review requests. (1 reviews) - Users appreciate the **seamless client interactions** of TrueReview, enhancing workflows and simplifying Google review requests. (1 reviews) - Users value the **professional and organized communication** of TrueReview, facilitating seamless workflows and efficient review requests. (1 reviews) - Users appreciate the **ease of use** of TrueReview, resulting in an increase in received reviews. (1 reviews) - Users value the **email notifications** from TrueReview for enhancing communication and streamlining the review request process. (1 reviews) - Users love the **automated review process** of TrueReview, enhancing collaboration and streamlining workflows effortlessly. (1 reviews) - Reputation Management (1 reviews) - Users value the **increase in Google reviews** thanks to TrueReview's organized communication and seamless workflow features. (1 reviews) - Visibility Growth (1 reviews) **What users dislike:** - Users report **filtering limitations** with TrueReview, as many text messages are likely marked as spam and unnoticed. (1 reviews) - Users reported that many messages were filtered as **spam** , resulting in lower engagement compared to emails. (1 reviews) ## TrueReview Reviews ### 1. Directs clients and customers with ease and allows you to have a voice for your company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about TrueReview?** Custom integrations are easy to use and we really appreciated the extremely propmt customer service response. Something missing in most companies today! **What do you dislike about TrueReview?** Not much to dislike about TrueReview's platform. **What problems is TrueReview solving and how is that benefiting you?** Streamlining the response process with oversight. ### 2. very useful for gauging patients experience in the office. **Rating:** 5.0/5.0 stars **Reviewed by:** taylor r. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about TrueReview?** the review feature to the patients phone via text message. **What do you dislike about TrueReview?** No complaints, very user friendly on the user end and the patients end. **What problems is TrueReview solving and how is that benefiting you?** Patients can now easily give our office a review, goes directly to their phone without having to sign in to anything or access any websites. **Official Response from TrueReview LLC:** > Taylor, thanks for sharing how easy TrueReview makes it for your patients to leave reviews! ### 3. Reviews for our business have instantly increased **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TrueReview?** It's been very easy to use and it integrated with our business seemlessly! **What do you dislike about TrueReview?** I wish true review had some additional features. **What problems is TrueReview solving and how is that benefiting you?** Hitting our customers with multiple review request has made a direct impact on the amount of reviews we recieve. It's been great for our online reputation! **Official Response from TrueReview LLC:** > Thanks Ryan, glad you've seen an increase in your reviews since using TrueReview. Please send feature suggestions to help@truereview.co, as we are constantly improving our platform. ### 4. Good easy to use interface with a couple bugs but overall a good software solution. **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TrueReview?** website interface is very good, integrations are good and customization is very well thought out. Also very easy to implement. **What do you dislike about TrueReview?** not clear at evaluating when someone leaves a review - also a lot of people leave 3 star reviews that should be leaving 5 star reviews i think becuase it is not clear somehow that a 5 star review is needed. **What problems is TrueReview solving and how is that benefiting you?** Making it easy to ask for reviews from patients that come to our office often without appearing to solicit reviews. **Official Response from TrueReview LLC:** > Hi Christopher, we're glad to hear TrueReview is working well for you. We will be happy to review your campaign messaging and suggest improvements to maximize your review requests. Please reach out to us at help@truereview.co or through our in-app chat. ### 5. It is so nice to see how people feel about my business. **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TrueReview?** Seeing the date and location where the review was received. **What do you dislike about TrueReview?** Haven't found anything I don't like yet! **What problems is TrueReview solving and how is that benefiting you?** We wanted to see what reviews were were getting in certain locations. This has solved our problems. **Official Response from TrueReview LLC:** > Thanks John! Glad to hear TrueReview has helped you see the reviews for different locations! ### 6. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about TrueReview?** We love the automated follow up and redirecting constructive feedback **What do you dislike about TrueReview?** The link to leave reviews for negative experiences **What problems is TrueReview solving and how is that benefiting you?** Increasing reviews **Official Response from TrueReview LLC:** > Thanks for the positive review, Nathan! Happy to hear the automated follow-up review requests and feedback management is helpful and is increasing your reviews! ### 7. Business owner at 8 pretty nails spa **Rating:** 5.0/5.0 stars **Reviewed by:** Tran t. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2024 **What do you like best about TrueReview?** It help to build our business reputation with more review **What do you dislike about TrueReview?** Limit of message a month. I need to upgarde to the premium for more review message request **What problems is TrueReview solving and how is that benefiting you?** More customer to pay attention on our business **Official Response from TrueReview LLC:** > Hi Tran, glad to hear TrueReview is helping with more reviews! Thanks for taking the time to leave us a review. ### 8. True Review is easy to use and I love the customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about TrueReview?** Automations and having the client contact me before leaving a negative review. **What do you dislike about TrueReview?** Need more text drips. Right now there is one text then 3 emails. **What problems is TrueReview solving and how is that benefiting you?** Automating the review process and asking more clients for reviews. **Official Response from TrueReview LLC:** > Thanks for the positive review, Heather! ### 9. Easy way to get reviews! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TrueReview?** It makes getting reviews easy! All I need to do is enter in my clients info and it automatically sends a link asking for a review! **What do you dislike about TrueReview?** The only downside is the fact it is coming from a random number so our clients sometimes will not click the link unless we let them know it is not a scam. **What problems is TrueReview solving and how is that benefiting you?** Before we struggled sending out review requests, this makes it alot easier for us. **Official Response from TrueReview LLC:** > Hi there, glad to hear TrueReview has made getting reviews easy! ### 10. Effortless Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about TrueReview?** True Review has helped my business grow tremendously! The ease of use on the platform and ability for customters to leave a review through 1 click **What do you dislike about TrueReview?** I do wish the reviews that were left directly through the True Reviw platform were shown on Google **What problems is TrueReview solving and how is that benefiting you?** TrueReview is solving the problem of collecting customer feedback by requiring my office to manual request reviews & the follow up required when **Official Response from TrueReview LLC:** > Hi Lauren, thanks for sharing your positive experience with TrueReview. We're happy to hear TrueReview is helping your business grow through more Google reviews! ### 11. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about TrueReview?** TrueReview makes getting reviews simple and easy. Clients love how easy it is and we are able to achieve more reviews because of it's simplicity. **What do you dislike about TrueReview?** There should be a way to link all of your accounts together so when a review is posted to Google (for example) it posts the same review across multiple platforms. **What problems is TrueReview solving and how is that benefiting you?** Creating a simple way for clients to leave reviews. **Official Response from TrueReview LLC:** > Hello! Thank you so much for your review. We're glad to hear that your clients love how easy the review requests are, and that TrueReview is helping you get more reviews! Review distribution to multiple websites at the same time is not possible because users must log in to their accounts. If you'd like more insight, please send an email to help@truereview.co or use our in-app chat to get in touch with us. ### 12. Reviews with True Review **Rating:** 5.0/5.0 stars **Reviewed by:** Steve B. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TrueReview?** They have helped my business to collect reviews in a short timespan very easy to use **What do you dislike about TrueReview?** There are no downsides great product for a business owner **What problems is TrueReview solving and how is that benefiting you?** Getting reviews quickly **Official Response from TrueReview LLC:** > Hi Steve, happy to hear you've been getting more reviews with TrueReview! ### 13. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TrueReview?** TrueReview allows for some nice customizations in frequency, design, etc..., which is great for any business. **What do you dislike about TrueReview?** We like what it does, but for some reason, we are still not getting many reviews. People seem to ignore it unfortunately. However, we understand that it is not at the fault of TrueReview **What problems is TrueReview solving and how is that benefiting you?** We need more reviews for our business, and more frequent ones, which TrueReview helps with. **Official Response from TrueReview LLC:** > Glad to hear TrueReview's customization options have been useful for your business! If you'd like us to review your campaign messaging and suggest improvements to maximize customer engagement feel free to reach out to us through the in-app chat or by emailing help@truereview.co Thank you! ### 14. Excellent Service, Great Reputation Management Product **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about TrueReview?** I really value the prompt responses from their customer support team, the attention to detail in every interation, and the evolving/improving nature of their product. **What do you dislike about TrueReview?** Anything I may dislike is something they are already working to improve or a feature they are planning to implement. **What problems is TrueReview solving and how is that benefiting you?** Making it easy to solict reviews for our agency's clients. **Official Response from TrueReview LLC:** > Thank you for your positive review, Joshua! Thanks for your kind words about our customer support. We're glad that TrueReview has made requesting reviews as easy as possible. ### 15. I wish they did more but for the price point they offer the best service of their kind **Rating:** 3.5/5.0 stars **Reviewed by:** Alden-Edwin: L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about TrueReview?** They keep track of who you've already contacted they follow up and it's professional **What do you dislike about TrueReview?** I wish they incentivized or did more to convince people to review or something **What problems is TrueReview solving and how is that benefiting you?** Getting my google taking up and getting reviews because as a massage therapist it's the most important part of marketing. **Official Response from TrueReview LLC:** > Hi Alden, thanks for your review! The SMS messages and emails are fully customizable, so you can add offers in the message itself. We will be happy to review your campaign messaging and suggest improvements to maximize your review requests. Please reach out to us at help@truereview.co or through our in-app chat. ### 16. Clean and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about TrueReview?** Seamless and well designed experience with just the right amount of functionality **What do you dislike about TrueReview?** Wish it had a true white-label platform for agencies **What problems is TrueReview solving and how is that benefiting you?** An easy to use platform for helping my clinets consitently get reviews **Official Response from TrueReview LLC:** > We're glad the TrueReview experience has been seamless and well-designed, bringing consistent reviews to your clients! ### 17. Perfect for my healthcare practice **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about TrueReview?** It is easy to request reviews and not time consuming. **What do you dislike about TrueReview?** Reviewers must have a google email to leave review. which is not TrueReview's fault. **What problems is TrueReview solving and how is that benefiting you?** Acquiring reviews that supports my business as a reliable, credible and trustworthy private community healthcare practice. **Official Response from TrueReview LLC:** > Thank you so much for your review, Barbara. I'm glad TrueReview makes requesting reviews for your healthcare practice easy! ### 18. Thank you ! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about TrueReview?** TrueReview is a great solution to encourage positive reviews **What do you dislike about TrueReview?** We are just gettting started and do not have any current dislikes about TrueReview **What problems is TrueReview solving and how is that benefiting you?** Encourageing Reviews **Official Response from TrueReview LLC:** > Thank you for letting us know that TrueReview has been a great tool for encouraging reviews for your business! Your review is greatly appreciated! ### 19. Great tool for generating reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Boris T. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TrueReview?** TrueReview does a great job of sending requests to clients at the right time **What do you dislike about TrueReview?** You can only setup 1 automated SMS in the review journey. **What problems is TrueReview solving and how is that benefiting you?** Generate more business reviews online **Official Response from TrueReview LLC:** > Hi Boris, glad to hear TrueReview has been working well for your business! Stay tuned for future updates as we are releasing multiple campaigns soon, and have future plans to add more contact options. ### 20. Reviews made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2024 **What do you like best about TrueReview?** I have tried several different review apps. TrueReview is hands down the best one. The ease of use when adding multiple location, and the ability to use it with zappier. TrueReview has simplified our review process. **What do you dislike about TrueReview?** I have not come across anything that I am unhappy about yet. I would like to see a mobile app. **What problems is TrueReview solving and how is that benefiting you?** Helps us get reviews from customers. **Official Response from TrueReview LLC:** > So glad to hear TrueReview has simplified your review process and it is getting you more customer reviews! ### 21. It was good. **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about TrueReview?** I enjoy the fact that they allow so many **What do you dislike about TrueReview?** Nothing at all it was actually very help **What problems is TrueReview solving and how is that benefiting you?** It's helping us to have better reviews. **Official Response from TrueReview LLC:** > Thanks Tristan! Glad to hear TrueReview is helping you get better reviews. ### 22. Very good product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about TrueReview?** That is links to Google and is easy to use **What do you dislike about TrueReview?** Nothing comes to mind to dislike about Truereview **What problems is TrueReview solving and how is that benefiting you?** Increasing our Google reviews **Official Response from TrueReview LLC:** > Thanks for your positive review. Glad to hear TrueReview is easy to use! - [View TrueReview pricing details and edition comparison](https://www.g2.com/products/truereview/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A48%3A02+-0500&secure%5Bsession_id%5D=8d3937a7-c75a-41a1-8fdb-53145de49f2f&secure%5Btoken%5D=646ad6a2265e37999da725a23aaa8fd51efdb61da49b68d3335ae6ba2f74cc1a&format=llm_user) ## TrueReview Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing - Social Media Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top TrueReview Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,068 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - 4.8/5.0 (412 reviews)