SB
Sarah B.
Small-Business (50 or fewer emp.)
"Wonderful team and valuable service"
5/5
What do you like best about TrueLoyal?

We have been working withe the Vesta team for about 5 or 6 years, they have helped us build a consumer community of over 20,000 members. We're able to gather lots of consumer insight to help us make business decisions. The Vesta team is so helpful in all aspects of managing our community and developing/executing strategies. They are smart, kind and extremely valued partners. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Nothing negative to say about Vesta, they continue to offer solutions to their clients if they do not already. The support and dedication is much appreciated! A+ Review collected by and hosted on G2.com.

HO
Heather O.
Mid-Market (51-1000 emp.)
"Value added partners!"
5/5
What do you like best about TrueLoyal?

With Vesta's help, we created and grew a community of loyal consumers. Vesta's platform capabilities have allowed us to develop meaningful relationships with our consumers. The team at Vesta is genuine and dedicated to helping us reach our goals. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

There are no downsides when working with Vesta. Their team is very accommodating. They are creative problem solvers that always work with us to create the best experience for our community members. Review collected by and hosted on G2.com.

AT
Amanda T.
Marketing Manager
Mid-Market (51-1000 emp.)
"Great team, great community-building platform!"
5/5
What do you like best about TrueLoyal?

With Vesta's help, we built a community of almost 40K superfans and brand advocates that help fuel our marketing strategy! The insights we are able to garner from the platform are unmatched. We use Vesta to collect valuable data that helps guide business decisions. We even created an entire new product line based on the insights we were able to collect from our community! Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

There isn't anything specific that I dislike about Vesta. The team is incredibly supportive and ready to problem-solve when hiccups arise. This year my team had limited bandwidth to manage our community as closely as we had in years past. The Vesta team jumped right in to offer help and support, ultimately allowing us to keep engagement up on the platform. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"My Review"
2/5
What do you like best about TrueLoyal?

The staff at Zinrelo are very kind and they mean well. There are some times where they helped me with development projects and didn't charge me for it. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

The team is very slow to respond to you. The platform has very limited capabilities. Not everything in the platform worked for me and it was difficult from me to figure things out. Review collected by and hosted on G2.com.

Response from Mihir Barve of TrueLoyal

Zinrelo is recognized as a leader in the loyalty software category across multiple review platforms. We have also received many testimonials and reviews for great support. It is unfortunate you have faced the issues you mentioned. We take pride in delivering a great product and customer support and we would love to work with you to get to the bottom of this. I would urge you to mail me on mihir@zinrelo.com so I can internally address the problems you faced.

Danielle H.
DH
Danielle H.
Senior Designer
Small-Business (50 or fewer emp.)
"Great team, and great platform!"
5/5
What do you like best about TrueLoyal?

We have worked with Vesta for 3 years now and it has been great to see them grow as a company and a platform. They are authentic individuals that are always a pleasure to work with. They aren't your typical agency trying to sell you something. They are passionate about your brand, they want to see you succeed, and you can see their passion for what they do. We love the different ways we get to engage with our consumers through missions, surveys, or discussions. We loved their newest poll feature for getting answers to quick questions! We recently launched a rewards system with Vesta's new point feature, which has helped spark engagement. Our community members love the rewards, and we love the attention and excitement it creates! Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

We utilize the platform to run two different communities simultaneously. We utilize the Vesta Team to help manage one of these programs, while working on our other programs in-house. We've had some hiccups when it came to managing these two communities separately, as well as coming across some technical issues and needing workarounds. The Vesta team is always extremely helpful when fixing any issues, or helping us with any tasks we can't do ourselves. They've helped look over our work when trying something new and offering their advice. While there are some things their platform can't do, they always encourage open dialogue to listen to what we as well as other brands are looking for and come out with new services and features. We get great features we hadn't even thought of! Any negative is far outweighed by the positives of their team. Review collected by and hosted on G2.com.

Stephen P.
SP
Stephen P.
Marketing Director
Mid-Market (51-1000 emp.)
"Update 8/23/2022 Excellent software!"
5/5
What do you like best about TrueLoyal?

The software is easy to use and customers love it! The point system is a great feature and customizable. New features added in 2022 are stellar Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

The setup was a little difficult, but we have a custom ASP storefront. Review collected by and hosted on G2.com.

Response from Mihir Barve of TrueLoyal

Thanks for the great review Stephen

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Great company with great people!"
4/5
What do you like best about TrueLoyal?

Working with the Vesta team has been an absolute pleasure. They are genuinely dedicated to helping you achieve your community and company goals for growth with great recommendations and communication to help you succeed. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Vesta has been an incredible tool for our company. Some things I think could be improved include curating better content from members and a stronger community growth rate. Review collected by and hosted on G2.com.

KS
Kira S.
Associate Brand Manager
Mid-Market (51-1000 emp.)
"Great team to work with!"
5/5
What do you like best about TrueLoyal?

I truly enjoy working with my assigned Vesta account partners. From the kick off call, my team knew Vesta was the right partner for us. Not only is the team extremely knowledge in the area of community but they were able to help us obtain true insights and execute strategic tactics to keep our communities informed and engaged. Our community has been live for almost 9 months and we are very happy with the results and performance to date! Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Some of the downsides were in the initial set up phase. Some of Vesta's back end capabilities were limited to our user friendly vision. However, the team did their best to provide work arounds and noted new changes will be implemented soon. Review collected by and hosted on G2.com.

Christopher P.
CP
Christopher P.
Director, Digital Web Experience
Mid-Market (51-1000 emp.)
"Easy Plug and Play Loyalty Program"
5/5
What do you like best about TrueLoyal?

As a developer, the ease of this implementation was a huge positive for us. The simplicity of having built-in widgets and an easy API made this implementation quick and relatively painless. The support is very responsive and is willing to work with you to build out any features you may want. Touchpoints with our account rep are quarterly but if you would want more or less, their team respects that decision. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Though easy to implement, the out-of-box user dashboard is not very attractive. There are a lot of ways to customize the interface's theme and you can embed it on a page but I think multiple layouts would have helped our integration at the beginning from looking like everyone else's. Also, there really isn't a production/development toggle for each account so we had to have another instance spun up so we could do our continuous integration testing. Review collected by and hosted on G2.com.

Response from Mihir Barve of TrueLoyal

Thank you for you for the great review Christopher. I will ask my product team to look in to the points you dislike about our software.

CI
Cagla I.
Small-Business (50 or fewer emp.)
"Valuable work and amazing team!"
5/5
What do you like best about TrueLoyal?

Vesta team always comes with great ideas, strategically incorporates business plans into community communications and drives excellent outcomes! Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

There are some improvement areas in the admin dashboard and self-pace reporting systems. Vesta team considers every feedback and makes an effort to address them as soon as they have capabilities. Review collected by and hosted on G2.com.