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TrueLoyal Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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TrueLoyal Reviews (152)

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Reviews

TrueLoyal Reviews (152)

View 1 Video Reviews
4.6
152 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Higher Education
UH
Enterprise (> 1000 emp.)
"Excellent UGC solution and top-notch customer service"
What do you like best about TrueLoyal?

TINT has been invaluable in helping us source authentic, relevant content to repurpose on a wide variety of platforms. The benefits of having content visible all in one place cannot be underestimated, and the in-built rights approval system in particular is incredibly useful, and the process seamless. The upshot is that we have scaled-up our content production and posting significantly, and now almost have so much we don't know what to do with it all! Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

In some instances the web display options are limited, but the custom CSS and excellent, flexible client support usually means we can achieve the desired look and feel. Review collected by and hosted on G2.com.

SC
Operations Manager
Small-Business (50 or fewer emp.)
"Satisfied Customer"
What do you like best about TrueLoyal?

It has allowed us to increase our customer's loyalty and reward our frequent buyers. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Reporting has been a bit of a struggle, but the staff has done their best to provide us with as much information as we have needed to evaluate the health of our program. Some activities that build engagement we wish they were more easy to implement, without much API implementation needs. Review collected by and hosted on G2.com.

Response from Mihir Barve of TrueLoyal

Thank you so much for your kind words, Sandy. We really appreciate you taking the time out to share your experience and review us.

Raphael F.
RF
H
Mid-Market (51-1000 emp.)
"Excellent experience using Zinrelo"
What do you like best about TrueLoyal?

Zinrelo’s data science approach took the guess work out of strategizing. We can completely rely on the platform to deliver the best results. They also helped us provide several different gift card options as rewards to the customers. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

We are happy with the platform and there's nothing we dislike. Review collected by and hosted on G2.com.

JB
IT Specialist
Mid-Market (51-1000 emp.)
"Great Experience and Results so far"
What do you like best about TrueLoyal?

Zinrelo is easy to understand and very configurable. The support is top notch as well. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Extra cost for campaigns module, but I understand. Review collected by and hosted on G2.com.

Response from Mihir Barve of TrueLoyal

Thank you so much for your kind words, Jared. We really appreciate you taking the time out to share your experience and review us.

Verified User in Leisure, Travel & Tourism
UL
Mid-Market (51-1000 emp.)
"A Wonderful Platform for Managing USG"
What do you like best about TrueLoyal?

Our team has been using TINT for a little over a year, and our favorite aspects of the platform are the ease of use and access. The user interface is simple, and we never find ourselves wondering where something is or should be. The UGC studio is also a favorite feature of ours. TINT's team is extremely helpful and responsive, and if they don't have an answer they find someone who does without hesitation. The onboarding process was perfectly oriented, allowing us to learn about the product and meet the TINT team along the way. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Not necessarily gripes with the platform, but there are a few features our team would like to see added. such as being able to restrict the word count shown of an Instagram post on a website. While this can be done via CSS, it would be a nice feature to have to cut down on time spent. The accounts manager can also be a bit complicated as positions are shifted within the organization. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business (50 or fewer emp.)
"Love this app!"
What do you like best about TrueLoyal?

Zinrelo is my go to app for my customer's rewards program. It's easy to use, professional looking, and flexible. My customers enjoy using it and it helps me increase leads! Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Works great! No issues at all. I've been using it for over a year now. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"I had a technical problem they supported me really quickly, it's great"
What do you like best about TrueLoyal?

I had a technical problem that I could not solve and Nick answered me immediately and solved the problem very quickly, it's great Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Nothing,

I suggest to have the possibility to add a shortcut in the header will be interesting Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Very Easy to Use Rewards Platform!"
What do you like best about TrueLoyal?

Program can be easily managed without coding or a technical background. My non-technical team can create loyalty activities and can rewards points to users. Setup was also quick. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Primarily rely on pre-built functionalities, so we don't really customize beyond that. Review collected by and hosted on G2.com.

Response from Mihir Barve of TrueLoyal

We really appreciate you taking the time out to share your experience and review us.

AD
Enterprise (> 1000 emp.)
"Easy to connect feeds and great way of display UGC on websites"
What do you like best about TrueLoyal?

Easy to use and connect feeds from multiple sources, in addition to good customer service. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

Sometimes feeds disconnect without us knowing, and we only notice once we check the website and see that no new content is coming in. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Very responsive support"
What do you like best about TrueLoyal?

The team at Zinrelo are very quick to respond and are able to adapt to meet our requirements and resolve any issues. Review collected by and hosted on G2.com.

What do you dislike about TrueLoyal?

The platform is generally good, however there could be some slight improvements in the UX design. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

13%

TrueLoyal Features
Social Network Integration
Customer Engagement
Downloadable Reports
ROI
Loyalty Engine
Rewards
Membership
Communication Tools
Customer Relationship Management (CRM)
Loyalty Analytics