--- title: TrueLayer Reviews meta\_title: 'TrueLayer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how TrueLayer works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Financial Services url: https://www.g2.com/categories/financial-services --- # TrueLayer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by TrueLayer but has limited features. Are you part of the TrueLayer team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! TrueLayer is Europe’s leading open banking payments network. We power smarter, safer and faster online payments by combining real-time bank payments with financial and identity data. Businesses big and small use our products to onboard new users, accept money and make payouts in seconds, and at scale. We’re live across 21 countries and over 20 million users trust us to process their transactions. Though we’re not stopping here. We’re on a mission to change the way the world pays. And we won’t stop until we’ve unlocked the full potential of payments. * * * Seller [TrueLayer](https://www.g2.com/sellers/truelayer) Discussions [TrueLayer Community](https://www.g2.com/products/truelayer/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type All-in-One Overview by Emma Mayer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/truelayer/pricing) ## Top-Rated Alternatives [ ![Plaid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Plaid") Plaid 4.3/5(48) ](https://www.g2.com/products/plaid/reviews) [ ![Stripe Payments](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stripe Payments") Stripe Payments 4.2/5(458) ](https://www.g2.com/products/stripe-stripe-payments/reviews) [ ![Amazon Pay for Business](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amazon Pay for Business") Amazon Pay for Business 4.5/5(587) ](https://www.g2.com/products/amazon-pay-for-business/reviews) [ View All Alternatives ](https://www.g2.com/products/truelayer/competitors/alternatives) ## User Insights Average based on 38 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) HL Heather L. Mid-Market (51-1000 emp.) 7/17/2023 "Excellent Service from the 'Get-Go'" 5/5 What do you like best about TrueLayer? TrueLayer were extremely approachable and knowledgable on their product and bent over backwards to accommodate our requirements. We chose them out of a list of 6 suppliers we had spoken to and believe that their product is more flexible and will totally suit our needs. Our initial contact Henry Lee was fantastic!! Review collected by and hosted on G2.com. What do you dislike about TrueLayer? We are at the early stages (about to commence the project) therefore there is absoluley nothing I could say needs improvement. Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? We are seeing an increased number of debit card payments from our customers, which are extremely costly. Therefore we have been looking at a cheaper alternative and one which also plays to our strenghts of being a fintech. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GD Guang D. CEO Small-Business (50 or fewer emp.) 10/28/2021 "Awesome team, who get job done!" 5/5 What do you like best about TrueLayer? The team at Truelayer is very responsive. We filed so many tickets at the development phase, which were all properly followed up by their team so that we always know they are on top of our queries. Review collected by and hosted on G2.com. What do you dislike about TrueLayer? Getting an up to date view on all the banks their API is connecting with is not as user friendly as before, where it used be a simple list of banks showing what is connected or not. Not very easy to view and see the total banks connected nowadays with the new card style in a glance. Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? Integration with their APIs is not necessarily straightforward across all banks. We managed to solve loads of problems that impacted our app performance. Benefits are all directly related to how easy we can make our UX to be for our users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ben W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben W.") BW Ben W. Football Referee Small-Business (50 or fewer emp.) 12/17/2021 "Simply stunning!" 5/5 What do you like best about TrueLayer? The ease of implementation into our business model is the best part of it all. Without the use of Truelayer and open banking, our business model would be a real challenge. Ensuring we can give our customers the best experience available. Review collected by and hosted on G2.com. What do you dislike about TrueLayer? There is nothing I really dislike apart from the occasional downtime. Some of the banks don't appear to be fully updated using open banking, which has seen payments returned or not executed. In turn, this causes frustration without customers. The use of variable reoccurring payments will also be a great win for us when this is rolled out further! Review collected by and hosted on G2.com. Recommendations to others considering TrueLayer: Definitely speak to the time and enquire about implementing open banking into your process. The best decision we made! Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? Being able to automate the payments to customers has really changed the game for us. Instant refunds and instant payments really build trust within our client base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andy J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy J.") AJ Andy J. PSC Operations Manager Mid-Market (51-1000 emp.) 10/27/2021 "My experience with TrueLayer" 5/5 What do you like best about TrueLayer? Seamless integration between our own bespoke customer portal and TrueLayer systems. Review collected by and hosted on G2.com. What do you dislike about TrueLayer? I am yet to discover a dislike. TrueLayer were great from intial interactions, through implemantation and follow up support. Review collected by and hosted on G2.com. Recommendations to others considering TrueLayer: TrueLayer enabled us to move forward with the introduction of Open Banking in our industry. Let them help you make this step too. Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? With the introduction of open banking if has enabled our clients to share their company banking data quickly and securely. We previously relied on a paper mandate which slowed down the process. TrueLayer improved our customer experience by eliminating the need to provide paper bank statements or signing of paper mandates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Josh Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh Q.") JQ Josh Q. Lead Product Manager Small-Business (50 or fewer emp.) 10/28/2021 "Stress-free integration for PIS and AIS services" 5/5 What do you like best about TrueLayer? Our integration with TrueLayer was straightforwards, in large part due to the quality of the technical documentation they provide. Our relationship manager was on hand to help with any issues we had. Review collected by and hosted on G2.com. What do you dislike about TrueLayer? Whilst we're quite happy with the service we receive, on the AIS side, we'd like to see improvements to transaction categorisation, but we understand this is constantly evolving. Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? We use TrueLayer to facilitate instant payments through their PIS services, and we've seen share-of-checkout grow to \>60% since launch, which we're very impressed we. We have also recently integrated AIS services to drive some experimental features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") AM Verified User in Market Research Small-Business (50 or fewer emp.) 10/28/2021 "TrueLayer is an excellent service - they have been amazing with us." 5/5 What do you like best about TrueLayer? The API service runs very smoothly, with regular customer updates to inform us when they are connection or payment issues. On top of the API service, TrueLayer helped with regulation - they enabled us to get an agency under their FCA license, which was immensely helpful in our transition from a start-up to a fully-fledged business. What I like best about TrueLayer is how smooth their customer service is, they are informative and helpful, pushing us towards our goals. Review collected by and hosted on G2.com. What do you dislike about TrueLayer? It would be helpful if there were more capacity for customization. I also think that the insights API should make a return, it was helpful in our line of business. I'm also looking to expand into Europe, with TrueLayer's Irish license, which I look forward to exploring. Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? We run a financial data business that helps users cancel their wasteful subscriptions and enables companies to track consumer spending habits across a broad range of sectors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shahid M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shahid M.") SM Shahid M. Head of Growth Small-Business (50 or fewer emp.) 10/29/2021 "A pioneering platform for open banking." 5/5 What do you like best about TrueLayer? What we like most is the ease of integration and how simple the api is to work with. The documentation is also great. Review collected by and hosted on G2.com. What do you dislike about TrueLayer? As it is a rails platform, the UI can look better for companies that may not have the resources to build their own UI. Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? Seamless bank payments, the benefits have been that the customers trust the process and it is becoming more popular as a method of payment for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VK Vivek K. CTO Small-Business (50 or fewer emp.) 10/28/2021 "Excellent AISP & PISI API's for TPP" 4.5/5 What do you like best about TrueLayer? I have been using their Payment APIs for a while and have seen it grow from strength to strength. The customer service is brilliant and always has a quick turnaround. Review collected by and hosted on G2.com. What do you dislike about TrueLayer? Their customer service I think they pick up keywords and it's a while to understand the problem. But, at the end of the day all good. Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? Adding Open Banking Payment API support for a Resturant business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alessandro V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro V.") AV Alessandro V. Rent Collection Manager Mid-Market (51-1000 emp.) 10/27/2021 "Early adoption difficult as banks not ready" 3.5/5 What do you like best about TrueLayer? Truelayer has one of the best products in the industry. We just had a difficult time integrating the first time round (2018) and were limited by the adoption of banks. The tenant experience is great and seamless compared to a lot of other companies I have seen Review collected by and hosted on G2.com. What do you dislike about TrueLayer? Testing with different bank accounts is quite hard. There is no easy way of testing that the flow works with lots of different accounts in production apart from getting people in the business with different banks to test it Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? Lower cost of payments (as a replacement to cards) Faster clearing than cards Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller CQ Cormac Q. CEO Small-Business (50 or fewer emp.) 10/27/2021 "Great Data API" 4.5/5 What do you like best about TrueLayer? - Quick support - Simple to set up and maintain - Good developer documentation and SDKs - Stable API which abstracts away the ever-changing Open Banking APIs Review collected by and hosted on G2.com. What do you dislike about TrueLayer? - Cost is quite high - Mutatable transaction IDs leading to some weird behaviour that we've had to build a workaround for (a unique ID should never change) Review collected by and hosted on G2.com. What problems is TrueLayer solving and how is that benefiting you? Rather than connecting to dozens of banks ourselves and maintaining connections, TrueLayer handles this all for us. This saves us the cost of having multiple developers and allowed us to get our product to market much faster and without much risk. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/truelayer/pricing) TrueLayer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8bd788c3cf77bf35b74292270a48fcdd/plaid.png "Product Avatar Image") Plaid 4.3/5(48) [ Compare Now ](https://www.g2.com/compare/plaid-vs-truelayer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f90de08df6ad6747efc581387d0e4ef3/codat.png "Product Avatar Image") Codat 4.6/5(28) [ Compare Now ](https://www.g2.com/compare/codat-vs-truelayer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_31592fce7608d0195caded679c179bfa/stripe-connect.jpeg "Product Avatar Image") Stripe Connect 4.3/5(249) [ Compare Now ](https://www.g2.com/compare/stripe-connect-vs-truelayer) ##### Categories on G2 [Payment Processing](https://www.g2.com/categories/payment-processing)[Identity Verification](https://www.g2.com/categories/identity-verification)[Financial Data APIs](https://www.g2.com/categories/financial-data-apis) ##### Explore More [Best digital experience platform app for my business](https://www.g2.com/discussions/best-digital-experience-platform-app-for-my-business)[What are the most trusted financial audit platforms by internal audit directors and compliance teams based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-financial-audit-platforms-by-internal-audit-directors-and-compliance-teams-based-on-user-reviews)[Which AI video generator integrates with marketing automation tools?](https://www.g2.com/discussions/which-ai-video-generator-has-given-you-the-best-balance-of-marketing-automation-integration-and-video-quality) [Which co-browsing platforms maintain the most stable performance on slow internet connections, for small support teams without reliable bandwidth?](https://www.g2.com/discussions/which-co-browsing-platforms-maintain-the-most-stable-performance-on-slow-internet-connections-for-small-support-teams-without-reliable-bandwidth)[Which platforms provide real-time environmental analysis and design feedback integrated with Autodesk Construction Cloud project tracking?](https://www.g2.com/discussions/which-platforms-provide-real-time-environmental-analysis-and-design-feedback-integrated-with-autodesk-construction-cloud-project-tracking)[Which healthcare provider directories enable real-time data syncing with EHR and claims systems?](https://www.g2.com/discussions/which-healthcare-provider-directories-enable-real-time-data-syncing-with-ehr-and-claims-systems) [Show MoreShow Less](javascript:void(0);)