We like to use it for contacting student for scheduling their proctored exams. it helps with making the templates and we notice a lot of student are more used to texting these days. We do like the call forwarding option that true dialog has for when students decide to call. We use it every single day and enjoy the out of office feature for automated response when we are not in the office. Once we get over the hurdle of the student thinking it is a spam message and we get them to save our contact info, it is easy to get them started with the texting and messaging back and forth. Review collected by and hosted on G2.com.

sometimes texts do not go through and there is no way of knowing that as it may be a carrier or cell phone service provider issue that determines if a text message will ultimately be received. Review collected by and hosted on G2.com.

MMS and SMS features and analytics on each campaign Review collected by and hosted on G2.com.

that emojis cost so much of the characters Review collected by and hosted on G2.com.

TrueDialog is most helpful for its ease of use and implementation. What I like best about TrueDialog is the ability to send bulk messages and have personalized conversations - this has been great for our company! It also integrates well with our CRM and email. The pre-built templates are also great and have helped save time. Review collected by and hosted on G2.com.

I have not experienced a downside of using TrueDialog, as it has only proven to be helpful for our company. There is a bit of a learning curve for new users, but that is to be expected of most new things. Review collected by and hosted on G2.com.

Fast and fairly easy to use. The pricing is fair. Review collected by and hosted on G2.com.

We had some issues with the integration with HubSpot, the texts were going out in different hours than originally planned. Review collected by and hosted on G2.com.

I love how quick and responsive the customer service is. It makes resolving issues fast and keeps everything running smoothly. Review collected by and hosted on G2.com.

Sometimes messages don’t show up in the main message box, even though we can see they were sent in the sidebar, which can be confusing. Review collected by and hosted on G2.com.

They make you feel like you're a relationship and not a statistic. Review collected by and hosted on G2.com.

I believe all things can always be improved, however, I'd be hard pressed to point out something in particular with TrueDialog. Review collected by and hosted on G2.com.

Mostly the text messages portion, notifications. Review collected by and hosted on G2.com.

I would say the authenticator process made it a little difficult other than that. No issues Review collected by and hosted on G2.com.

This app is great for faculty to communicate, not only with each other, but with students as well. As faculty, having hundreds of students every semester, it can be overwhelming to give out our personal numbers. TrueDialog allows for one phone number, that I can text and call with. I know the texts are from students because that is the number being used and I'm able to respond in real-time through the app, even on my own phone. It's incredibly user-friendly and makes it easier to respond to students, while still being able to "sign out" after work. Review collected by and hosted on G2.com.

It can be confusing for the people you're texting since you might not always respond right away if you're not in the app. Review collected by and hosted on G2.com.

It is convenient to text and reaches people for the most part. Review collected by and hosted on G2.com.

I really appreciate the platform overall, but I do wish there was a way to send a text to an individual person and reply just to them, rather than having it go out to everyone in the group thread. This has created some confusion when trying to engage with specific students.

It would also be extremely helpful if, when viewing or messaging a student, you could easily see their demographic information, program of study, and full name (first and last) without needing to switch tabs or dig through separate systems. That would make outreach much more efficient and personalized.

Thank you for considering these suggestions! Review collected by and hosted on G2.com.

I’ve been using TrueDialog for a while now, and overall, it’s a solid SMS platform. It’s pretty easy to use the interface, is clean, and getting started doesn’t take much time. Setting it up was straightforward too, which I appreciated. I use it a few times a week, mainly for bulk messaging and customer alerts, and it’s been reliable. We integrated it easily into our in-house tools, which made adoption smooth. Review collected by and hosted on G2.com.

it feels a bit outdated compared to newer tools. And while it works well for what we need, it might not be the best fit for teams looking for deep customization or analytics. Still, for straightforward, large-scale texting, it gets the job done. Review collected by and hosted on G2.com.