OW
Oscar W.
Mid-Market (51-1000 emp.)
"Fast, Reliable Messaging with Room for Improvement"
4.5/5
What do you like best about TrueDialog?

I find trueDialog's capability for fast message sending at scale really impressive. Plus, the initial setup was fast, which streamlined our process. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I feel like the complexity in campaign setup could be reduced to make the workflow faster and less confusing. Review collected by and hosted on G2.com.

Awais Z.
AZ
Awais Z.
Marketing Consultant
Small-Business (50 or fewer emp.)
"Speedy, Accurate Targeting with TrueDialog"
4.5/5
What do you like best about TrueDialog?

TrueDialog services are right on the point with speedy targeting accurate audience Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Nothing as such but a cut in price is always a plus for clients Review collected by and hosted on G2.com.

Syed Muhammad S.
SS
Syed Muhammad S.
Performance Marketing Specialist
Mid-Market (51-1000 emp.)
"Reliable SMS at Scale with a Straightforward, Smooth Integration"
5/5
What do you like best about TrueDialog?

What I like most about TrueDialog is how reliable it is for sending SMS at scale. The platform is straightforward to use, and the UX/UI is great Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

One downside is that there is a bit of a learning curve Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Outdated Character Limit, Otherwise a Convenient, Stay-Logged-In Experience"
2.5/5
What do you like best about TrueDialog?

Ease of access and that I can stay logged in for 24 hours. I like how it emails me so I don't need to keep the program open all day. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The character limit when most phones do not run on character limits anymore. Review collected by and hosted on G2.com.

DB
Danielle B.
Financial Aid Aidvisor
Enterprise (> 1000 emp.)
"Effortlessly Easy to Use—No Complaints!"
5/5
What do you like best about TrueDialog?

I really like how TrueDialog makes it simple to stay connected with students. It’s fast, organized, and allows for two-way communication, which helps me provide better support and follow up more effectively. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Overall, TrueDialog works really well. The only thing I’d like to see improved is a smoother interface for navigating message history or bulk messaging—it would make communication even more seamless. Review collected by and hosted on G2.com.

JE
Jessica E.
Registrar
Enterprise (> 1000 emp.)
"Perfect to communicate with a group of students"
5/5
What do you like best about TrueDialog?

Being able to communicate with a group of students Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I find the website confusing when it comes to figuring out how to send or read text messages. The process isn't very clear, which makes it difficult to use this feature. Review collected by and hosted on G2.com.

Wajiha K.
WK
Wajiha K.
Project Manager
Small-Business (50 or fewer emp.)
"Easy to Learn and Simple to Roll Out Across the Team"
4/5
What do you like best about TrueDialog?

It’s an easy-to-learn program, and it helps introduce it to the team in a way that’s simple to adapt to and understand. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Since it doesn’t offer support for other platforms besides SMS, and in this era SMS is no longer an important channel for reaching audiences. Review collected by and hosted on G2.com.

MB
Makayla B.
Admissions
Enterprise (> 1000 emp.)
"Works very well"
4.5/5
What do you like best about TrueDialog?

I like how real-time the messaging is. Messages come through immediately, which helps with faster response times and better engagement Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

After using it for a while now, I still have no complaints — it’s been solid Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Solid Experience with Room for Improvement"
3.5/5
What do you like best about TrueDialog?

I appreciate how easy it is to look up a student's contact information and send a quick encouraging message. Student retention can be a time-consuming effort, but TrueDialog streamlines the work and makes my communication more efficient. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

The interface feels a bit outdated, and I think some work could be done to simplify and emphasize the most important tools within it. Review collected by and hosted on G2.com.

DC
Dan C.
Business Development Executive
Mid-Market (51-1000 emp.)
"Instant Issue Resolution Made Easy"
4.5/5
What do you like best about TrueDialog?

Its a great way to receive real time issues that may arise and deal with them immediately, as opposed to having to wait to resolve until a later date. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I honestly dont see any downsides to using TrueDialog Review collected by and hosted on G2.com.