I like trueDialog's reliable infrastructure with 99.9% uptime, which ensures consistent performance. The initial setup of trueDialog was fast. Review collected by and hosted on G2.com.

I find the onboarding experience could be improved for new employees with guides, tutorials, and a setup wizard. There's also an issue with delayed communication with customers. Review collected by and hosted on G2.com.

The standout feature for me is the 'TrueDialog' team-based texting. It allows multiple agents to join the same conversation thread seamlessly, making it easy to provide professional, collaborative support. I also love how it combines high-volume mass texting with personalized 1-on-1 replies in a single interface Review collected by and hosted on G2.com.

The user interface, while functional and recently updated, still feels a bit dated in certain sections compared to more modern SaaS tools. Navigating through the advanced settings or setting up complex schedules can be slightly unintuitive for new users, requiring a bit of a learning curve to fully master all the features Review collected by and hosted on G2.com.

Ease of use: I like how simple and intuitive the platform is.

Customer support: Their customer service is responsive and helpful.

Features: I appreciate the ability to manage mass and two-way texting in one place.

Reliability: Messages are delivered quickly and consistently. Review collected by and hosted on G2.com.

The user interface could be a bit more intuitive.

Sometimes message delivery takes longer than expected Review collected by and hosted on G2.com.

I like trueDialog for its fast message sending at scale. I also appreciate that the initial setup is fast. Review collected by and hosted on G2.com.

Reduce complexity in campaign setup to make workflow faster and less confusing. Review collected by and hosted on G2.com.

I really appreciate trueDialog for being incredibly useful in staying connected with students. It has been a significant tool for me in efficiently communicating crucial information, such as notifying them to pick up their checks or reminding them to meet for bookkeeping matters. The technology is remarkably helpful because it ensures immediate communication, allowing students to receive and respond to messages promptly. What stands out is its ease of use; setting it up was straightforward, and navigating through its features is effortless. The contact hub feature is particularly invaluable, as it allows me to quickly locate students by entering their student ID, facilitating seamless connection. Its convenience plays a critical role in my decision to continue using it, and I find it so beneficial that I would rate my likelihood of recommending it to others a solid ten out of ten. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I appreciate that setting up trueDialog was pretty easy, which made the transition smooth and seamless. This ease of setup helped in quickly adopting the software without much hassle. I also value how trueDialog has made my work more proficient and allows me to get things done quicker, enhancing my overall productivity. The good lead functionality is another feature I find useful, as it potentially aids in better management and organization of prospective clients or tasks. Additionally, trueDialog's effectiveness is noteworthy, as it consistently delivers the desired outcomes, which reinforces my decision to continue using it. The service is so effective and satisfying that I wouldn't change anything about it. Furthermore, I am so pleased with the software that I would highly recommend it to others, rating it a perfect score of 10 out of 10. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like the simplicity of the platform and appreciate the immediate support provided when we submit an issue. Review collected by and hosted on G2.com.

Because it still seems the platform is in its early stages, there are some nuanced UX that could benefit from improvement such as not being able to duplicate a certain property value when creating a contact list. Review collected by and hosted on G2.com.

Unbeatable Value. Proven Results. Our SMS Campaigns Drove a 47% Boost in Customer Purchases — All at a Better Price Than Leading Vendors Review collected by and hosted on G2.com.

Campaigns launched via the TrueDialog API do not populate detailed metrics in the dashboard, limiting visibility into individual campaign performance Review collected by and hosted on G2.com.

TrueDialog is one of best platform that make it simple to run bulk sms campaigns and communication with clients. Which helps improve engagement and response rate. Review collected by and hosted on G2.com.

The user interface can feel a bit outdated and could be more modern and initiative. Navigation some features takes time, especially for new user who are learning about the platform. Review collected by and hosted on G2.com.

It's integration with market automation is really smooth and efficient. Scheduling options is a feature. Review collected by and hosted on G2.com.

Application response needs to be more faster and it also needs more ci tact management. Review collected by and hosted on G2.com.