--- title: TrueDialog Reviews meta_title: 'TrueDialog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 175 reviews by the users' company size, role or industry to find out how TrueDialog works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 175 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # TrueDialog Reviews **Vendor:** TrueDialog **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 175 ## About TrueDialog TrueDialog is an enterprise business texting platform that helps mid-market and enterprise teams, higher education, and developers send the right message to the right person at scale. It brings SMS, MMS, and RCS messaging into one platform, alongside voice, email, and WhatsApp, and connects natively to the systems teams already use — Salesforce, HubSpot, and Microsoft Dynamics 365 — with no custom programming. Every SMS is visible on the matching phone record across every TrueDialog-connected system, so sales, marketing, and support see the same conversation no matter which tool sent it. A RESTful SMS API extends the same platform to any system that can make an HTTP request. From one-way alerts and bulk SMS/MMS campaigns to personalized one-to-one (1:1) conversations, TrueDialog handles the full range of business messaging with the reliability and compliance large organizations need — including AI-powered opt-out detection that catches the opt-out requests keyword matching misses to reduce TCPA exposure. ## TrueDialog Pros & Cons **What users like:** - Users find TrueDialog to be **very accessible and easy to manage** , enhancing their communication efficiency and reliability. (34 reviews) - Users find the **easy communication** of TrueDialog essential for efficient outreach and student engagement. (20 reviews) - Users find TrueDialog **incredibly helpful** for its convenience, accessibility, and effective communication features. (18 reviews) - Users appreciate the **responsive customer support** of TrueDialog, which enhances the overall experience and efficiency. (16 reviews) - Users appreciate the **user-friendly interface** of TrueDialog, making client communication easy and efficient. (14 reviews) - Time-Saving (9 reviews) - Simple (8 reviews) - Automation (6 reviews) - Easy Integration (6 reviews) - Easy Setup (6 reviews) **What users dislike:** - Users often face **SMS issues** with missed messages and lack of platform support, affecting communication accuracy and engagement. (7 reviews) - Users find the interface **not intuitive** , leading to confusion during messaging and delayed responses. (5 reviews) - Users face challenges with **reporting issues** , including missed texts and outdated dashboard features affecting efficiency. (5 reviews) - Users note a significant **learning curve** for new users, which can make initial setup challenging. (4 reviews) - Users find the **limited customization** options in TrueDialog's dashboard restrict their ability to analyze data effectively. (4 reviews) - Users find the **limited features** of TrueDialog, particularly for analytics and customization, restrictive for modern communication needs. (4 reviews) - Sending Issues (4 reviews) - Users experience **connection issues** with frequent logouts, requiring multiple logins throughout the day, disrupting workflow. (3 reviews) - Delays (3 reviews) - Users experience **integration issues** with TrueDialog, particularly with third-party software affecting functionality and user experience. (3 reviews) ## TrueDialog Reviews ### 1. TrueDialog Streamlines Student Communication, Needs Better Reply Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | Financial Aid Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** I really appreciate being able to connect with students through text messages. They often ignore or don't reply to voicemails and emails, but texting usually gets a quick response. I use TrueDialog nearly every day, and it has greatly decreased the number of emails and phone calls I have to make each week. Another feature I enjoy is that each student has their own conversation thread, which makes it easy for me to quickly review our previous discussions. **What do you dislike about TrueDialog?** There isn’t much I dislike about TrueDialog! The only issue I’ve encountered is that I sometimes don’t notice when I’ve received a response until I return to the program. It might be helpful to have a daily digest or some kind of notification for replies to texts I’ve sent. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog enables me to contact my students instantly, so my messages don't get lost at the bottom of their inboxes. I can easily inform them if something is needed or has been received, ask them to stop by my office while they're on campus, and respond quickly to their questions. Overall, it really simplifies my workday. ### 2. Wonderful software for mass communication but could benefit from more approachable interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Carolyn H. | Success Specialist, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about TrueDialog?** This software solves the issue of having to manually message hundreds of individuals separately. It makes it easy to mass-contact individuals within our organization as well as schedule timed delivery of messages. **What do you dislike about TrueDialog?** There is a steep learning curve for new users of the program. It can be difficult to approach without comprehensive instruction. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialogue solves the need to individually contact the hundreds of customers that we need to relay information to. It also makes record keeping of communication easier as well as allows for scheduled messaging aiding with operational organization. ### 3. Fast Texting and Easy to Use—Absolutely Love It! **Rating:** 4.0/5.0 stars **Reviewed by:** Carmalita J. | Financial aid advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** Ease of use: I like how simple and intuitive the platform is. Customer support: Their customer service is responsive and helpful. Features: I appreciate the ability to manage mass and two-way texting in one place. Reliability: Messages are delivered quickly and consistently. **What do you dislike about TrueDialog?** The user interface could be a bit more intuitive. Sometimes message delivery takes longer than expected **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog helps us communicate with customers faster and more reliably, which saves time and improves our response rate. It allows us to easily reach large groups by text while still maintaining personalized two-way conversations, which helps improve customer satisfaction. Before using TrueDialog, managing text communication was disorganized. Now everything is centralized, making it easier to track and manage messages. ### 4. Easy Communication, Immediate Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Saima R. **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** I really appreciate trueDialog for being incredibly useful in staying connected with students. It has been a significant tool for me in efficiently communicating crucial information, such as notifying them to pick up their checks or reminding them to meet for bookkeeping matters. The technology is remarkably helpful because it ensures immediate communication, allowing students to receive and respond to messages promptly. What stands out is its ease of use; setting it up was straightforward, and navigating through its features is effortless. The contact hub feature is particularly invaluable, as it allows me to quickly locate students by entering their student ID, facilitating seamless connection. Its convenience plays a critical role in my decision to continue using it, and I find it so beneficial that I would rate my likelihood of recommending it to others a solid ten out of ten. **What do you dislike about TrueDialog?** Nothing **What problems is TrueDialog solving and how is that benefiting you?** trueDialog simplifies connecting with students, making it easy and fast to contact them as they check messages promptly. ### 5. Boosts Efficiency with Zero Hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I appreciate that setting up trueDialog was pretty easy, which made the transition smooth and seamless. This ease of setup helped in quickly adopting the software without much hassle. I also value how trueDialog has made my work more proficient and allows me to get things done quicker, enhancing my overall productivity. The good lead functionality is another feature I find useful, as it potentially aids in better management and organization of prospective clients or tasks. Additionally, trueDialog's effectiveness is noteworthy, as it consistently delivers the desired outcomes, which reinforces my decision to continue using it. The service is so effective and satisfying that I wouldn't change anything about it. Furthermore, I am so pleased with the software that I would highly recommend it to others, rating it a perfect score of 10 out of 10. **What do you dislike about TrueDialog?** Nothing **What problems is TrueDialog solving and how is that benefiting you?** I find the product makes us more proficient, increasing our efficiency and getting the work done quicker. ### 6. Effortlessly Easy to Use—No Complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle B. | Financial Aid Aidvisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I really like how TrueDialog makes it simple to stay connected with students. It’s fast, organized, and allows for two-way communication, which helps me provide better support and follow up more effectively. **What do you dislike about TrueDialog?** Overall, TrueDialog works really well. The only thing I’d like to see improved is a smoother interface for navigating message history or bulk messaging—it would make communication even more seamless. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog makes it so much easier to reach students instantly instead of relying on emails that often go unread. It’s helped me save time, get faster responses, and keep students on track with their financial aid requirements. ### 7. Easy to Learn and Simple to Roll Out Across the Team **Rating:** 4.0/5.0 stars **Reviewed by:** Wajiha K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about TrueDialog?** It’s an easy-to-learn program, and it helps introduce it to the team in a way that’s simple to adapt to and understand. **What do you dislike about TrueDialog?** Since it doesn’t offer support for other platforms besides SMS, and in this era SMS is no longer an important channel for reaching audiences. **What problems is TrueDialog solving and how is that benefiting you?** The new software is easy to install, and it makes it simple to reach out to all employees for better understanding, which makes the job easier overall. ### 8. Solid Experience with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about TrueDialog?** I appreciate how easy it is to look up a student's contact information and send a quick encouraging message. Student retention can be a time-consuming effort, but TrueDialog streamlines the work and makes my communication more efficient. **What do you dislike about TrueDialog?** The interface feels a bit outdated, and I think some work could be done to simplify and emphasize the most important tools within it. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog allows me to initiate communication with students who need additional encouragement, reminders, and reinforcement. It improves the efficiency of my work as an instructor and provides another layer of support for students in the online environment. ### 9. Fast & Reliable Text Messaging with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Steve P. **Reviewed Date:** January 08, 2026 **What do you like best about TrueDialog?** I use trueDialog for talking to students and find it great for sending easy text messages. I like that trueDialog is fast and reliable; I always receive messages quickly, allowing me to communicate effectively with my students. The initial setup was super easy, just like any login and setup process. **What do you dislike about TrueDialog?** Sending pictures can be slow sometimes. **What problems is TrueDialog solving and how is that benefiting you?** trueDialog makes sending text messages easy and lets me communicate quickly with students. It's fast and reliable for receiving messages. ### 10. Easy Setup, Solves Communication Troubles **Rating:** 4.5/5.0 stars **Reviewed by:** peter k. | student affairs advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I like the ease and accessibility of trueDialog, as it allows me to talk to students without giving out my personal number. The initial setup was super easy. **What do you dislike about TrueDialog?** trueDialog could be more user-friendly and it sends messages to whole departments instead of just one person, meaning everybody has access. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog to chat with students effortlessly, solving communication issues and maintaining privacy by not sharing my personal number. I appreciate its ease and accessibility. ### 11. Streamlined Text Messaging Solution for Large Audiences **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurisha A. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** What I appreciate most about TrueDialog is its ease of use when managing large-scale SMS campaigns. The platform is intuitive, offering smooth and even two-way messaging. It’s an excellent solution for maintaining consistent communication with a broad audience while still preserving a personal touch. The ability to handle both mass messaging and individual conversations from a single interface is a major advantage. **What do you dislike about TrueDialog?** If there's an area that could be improved, it’s the reporting dashboard. While it covers essential metrics, it lacks advanced analytics, customizable reporting options, and deeper insights that would make campaign performance tracking more actionable. Additionally, parts of the user interface feel a bit outdated refreshing these elements could significantly enhance the overall experience. Also not having undo option. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog addresses the challenge of managing large-scale, personalized communication efficiently without overwhelming our team. It enables us to run automated, timely SMS campaigns while maintaining the flexibility to engage in meaningful two-way conversations with individual contacts. This functionality is especially valuable for segment-specific engagement, follow-ups, and event-related messaging. By consolidating both bulk and direct messaging into a single, user-friendly dashboard, the platform eliminates the need for multiple tools or manual follow-up processes—saving us time and reducing the risk of errors. Furthermore, TrueDialog’s seamless integration with our existing systems and its reliable customer support allow us to spend less time troubleshooting and more time on strategic execution. Overall, it helps us scale our communication efforts effectively while boosting engagement and responsiveness. ### 12. Simplifies Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | Course Developer, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about TrueDialog?** TrueDialog is most helpful for its ease of use and implementation. What I like best about TrueDialog is the ability to send bulk messages and have personalized conversations - this has been great for our company! It also integrates well with our CRM and email. The pre-built templates are also great and have helped save time. **What do you dislike about TrueDialog?** I have not experienced a downside of using TrueDialog, as it has only proven to be helpful for our company. There is a bit of a learning curve for new users, but that is to be expected of most new things. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog has helped to improve communication with customers since we're conveniently able to reach them right away. ### 13. Best Text System Out There **Rating:** 4.5/5.0 stars **Reviewed by:** Viraj M. | Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about TrueDialog?** I’ve been using TrueDialog for a while now, and overall, it’s a solid SMS platform. It’s pretty easy to use the interface, is clean, and getting started doesn’t take much time. Setting it up was straightforward too, which I appreciated. I use it a few times a week, mainly for bulk messaging and customer alerts, and it’s been reliable. We integrated it easily into our in-house tools, which made adoption smooth. **What do you dislike about TrueDialog?** it feels a bit outdated compared to newer tools. And while it works well for what we need, it might not be the best fit for teams looking for deep customization or analytics. Still, for straightforward, large-scale texting, it gets the job done. **What problems is TrueDialog solving and how is that benefiting you?** It has made my reachouts better ### 14. 10DLC Nightmare is over?!?! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about TrueDialog?** It is early in our relationship but so far things could not have gone smoother! I have spent the last 6 months submitting 10DLC campaigns with 3 different providers. I would submit them and sure enough, they would get denied. I have made so many changes to my website that I have lost count and it is propabaly a good thing because each of those changes cost me money. I signed up with TrueDialog and to submit the campaign, I had Elias on a screenshare so that he could walk me through things. 8 days later and I am fully approved! Cole was the sales guy who brought me onboard and Elias has brought me to the promised land! I have had the pleasure of speaking to 4 different people with TrueDialog and each of them have stood out as being more of a partner than a sales person. They have asked what I am wanting to accomplish and have told me what they can and cannot do. **What do you dislike about TrueDialog?** I am only disspointed that I didnt find them sooner and I wouldnt have wasted 6 months of my life with these other providers trying to get through the 10DLC nonsense! **What problems is TrueDialog solving and how is that benefiting you?** If you use Hubspot, TrueDialog is a must! It allows you to do drip campaigns and sequences in HubSpot via texting. Basically anything you can do via email, you can now do via texting! ### 15. Efficient Texting Platform for Large-Scale Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya P. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** What I like most about TrueDialog is how easy it is to manage large-scale SMS campaigns. The platform is incredibly user-friendly and allows for seamless scheduling, automation, and even two-way messaging, which is essential when trying to maintain genuine communication with a large audience. It strikes the perfect balance between efficiency and personalization, making it a great tool for both individual interactions and bulk outreach. What really sets TrueDialog apart is the ease of implementation and integration, which allows it to fit effortlessly into existing workflows without the need for a steep learning curve. The platform is intuitive and reliable, and the frequency with which I can use it without any hiccups truly stands out. Plus, their customer support is top-notch—quick to respond, knowledgeable, and always willing to help resolve issues or offer guidance. Altogether, TrueDialog is a robust, well-rounded solution for any team looking to optimize their SMS communication strategy. **What do you dislike about TrueDialog?** The reporting dashboard could use some improvements. While it provides the basic metrics, it lacks in-depth analytics and customization options that would make tracking performance more actionable. Additionally, the UI can feel a bit outdated in certain areas, which slightly affects the overall user experience. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog is helping solve the challenge of efficiently managing large-scale, personalized communication without overwhelming our internal team. It allows us to send timely, automated SMS campaigns while still maintaining the ability to have meaningful two-way conversations with individual contacts. This is especially useful when engaging with different customer segments, handling follow-ups, or coordinating event-driven messaging. The platform streamlines our outreach by consolidating both bulk and one-on-one messages in a single, user-friendly dashboard. It eliminates the need for juggling multiple tools or manual follow-ups, which saves us time and reduces the chance of errors. Additionally, the seamless integration with our existing systems and the excellent customer support mean we spend less time troubleshooting and more time focusing on strategy. Overall, TrueDialog helps us scale our communication efforts while improving responsiveness and engagement. ### 16. Excellent and extremely easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay S. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about TrueDialog?** I've been using TrueDialog for SMS communications, and overall, it’s been a solid platform with a strong set of really useful features. The standout feature for me has been the ability to easily add and manage my contacts, which helps me provide a consistent customer experience to my clients. It’s not the flashiest platform, but it gets the job done efficiently and securely. **What do you dislike about TrueDialog?** UI/UX can definitely use some improvement. Occasional downtime really impacts my workflow. **What problems is TrueDialog solving and how is that benefiting you?** Helps me connect with all my client in one place. Makes it easier for me to keep track of my conversations. ### 17. Great for College Admissions/Advising! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** The text campaign function is very helpful. It's super easy to use and it allows us to push messages through to specific groups of students. We use this service daily and I cannot imagine how we would function without it. **What do you dislike about TrueDialog?** One thing I would change is how new messages appear in the Communications Hub. New incoming messages tend to get a little lost as outgoing messages jump to the top of the feed. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog allows me to reach out to my students in a fast, reliable way. It takes only seconds to send updates or links that they need to be successful. ### 18. Effortless Student Communication—TrueDialog Delivers Every Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** The best aspect of using TrueDialog is the quick and efficient method of reaching and communicating with our students! No one misses a text message. **What do you dislike about TrueDialog?** I haven't found anything to dislike about TrueDialog. It has proven to be an excellent tool for communicating with our students. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog is an excellent tool for communicating with students, whether one-on-one or in groups. It is especially useful for providing students with updates on their status and for sharing important information with large groups, such as details about an upcoming Open House or Orientation. ### 19. Intuitive and Easy to Use, Could Benefit from More Tutorials **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I enjoy the ease of use. It is very intuitive to navigate. **What do you dislike about TrueDialog?** I do not have a particular dislike about TrueDialogue, but perhaps it could use more tutorials for starting users. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialogue has helped cut down on organizational issues and time spent communicating individually to customers. ### 20. Very easy and simple texting app! **Rating:** 4.0/5.0 stars **Reviewed by:** Ananaya K. | Inside Sales Assosiate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about TrueDialog?** I can add contacts very easily. Notifications are up to the mark, and media sharing has been very comfortable. I use it daily for my work, and if I don't have it open, I get an email so that I don't miss anything. **What do you dislike about TrueDialog?** I can't hyperlink stuff. And there is a limit on media upload, that can be increased. **What problems is TrueDialog solving and how is that benefiting you?** I can use a US number for texting while not owning it. It has helped me a lot for my work from home setup. ### 21. Easy to work on **Rating:** 4.5/5.0 stars **Reviewed by:** Om M. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about TrueDialog?** What I like best about TrueDialog is how easy it makes texting at scale without losing that personal touch. It's accessible and helps me keep track of all my clients **What do you dislike about TrueDialog?** There is no option to make a group chat. **What problems is TrueDialog solving and how is that benefiting you?** It makes it easy to get in touch with my client and to help me add a personal touch. It has an option for preset replied that I can save for future, which helps me save up on time. ### 22. Makes texting as a business easy and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Elicia W. | Digital Marketing Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** Easy to use platform, great onboarding support, and great price **What do you dislike about TrueDialog?** Really nothing to dislike so far. Mostly upsides from my experience. **What problems is TrueDialog solving and how is that benefiting you?** We needed a platform for our nonprofit to communicate with our supporters over SMS. TrueDialog checked the boxes and had a better price than some other options we were considering. ### 23. Practical but needs some upgrades **Rating:** 4.0/5.0 stars **Reviewed by:** Naina M. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about TrueDialog?** Its easy to use and quick in terms of communications. I can use it from anywhere, it can be integrated into multiple platforms so helps to track my outreaches and follow ups. **What do you dislike about TrueDialog?** I just don't like the fact that I can only send a lot of images together and sometimes the images or media I share doesn't get deliver. **What problems is TrueDialog solving and how is that benefiting you?** It helps me to connect with an infinite number of people. It actually makes messaging easier. ### 24. Review for TrueDialog **Rating:** 4.0/5.0 stars **Reviewed by:** Anagha G. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** I like it's very accessible and also really easy to manage. When the app is not open, we get a notification on our emails, which is also very helpful. **What do you dislike about TrueDialog?** I don't like that we've to give a pin everytime we log in. **What problems is TrueDialog solving and how is that benefiting you?** This really helps me build stronger connections with my clients in the US and makes the entire process much smoother. It allows me to communicate more clearly, avoid any misunderstandings, and ensure that everything moves forward without unnecessary complications. ### 25. Works well - but could be much easier to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TrueDialog?** Texts are easy to find, contacts are easy to keep updated. **What do you dislike about TrueDialog?** I share a contact list with three colleagues. I see all messages they and I received from an individual. I do not have a way to know for sure if it was sent to me or them. There is also no IOS app, which makes it incredibly difficult to use the texting service on my cell phone. That was the best part about the previous texting software we used here, and now we don't have that. Also, updating texting lists is very tedious and frustrating because of having to re-import entire spreadsheets every time there is an update. **What problems is TrueDialog solving and how is that benefiting you?** It allows me to text students. That's about it ### 26. Simple and Effective for Event Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about TrueDialog?** I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM integration help streamline communication, and support is responsive when needed. A reliable tool for staying connected. **What do you dislike about TrueDialog?** A few areas could be better. The interface feels a bit outdated, and reporting options are limited. Sometimes messages get delayed, which can be frustrating for time-sensitive outreach. A more intuitive dashboard and better analytics would make a big difference. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog helps streamline event marketing by making mass texting quick and efficient. It saves time with automation, keeps messages organized through CRM integration, and improves engagement with students and attendees. This makes communication easier and more effective. ### 27. User Friedly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** TruDialog is very easy to use and you have all the information you need at the tip of your fingers. Their customer support was also very helpful. **What do you dislike about TrueDialog?** Sending bulk emails was hard to do. There were too many steps to follow and I had to create a step by step guide. **What problems is TrueDialog solving and how is that benefiting you?** Being able to reach our students and be able to see our past conversations is great. ### 28. Mass Texting Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about TrueDialog?** TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-in for text. We do not want to be messaging someone that does not want to be contacted. They also offer strong constumer support and easy implementation. **What do you dislike about TrueDialog?** They interface is not intuitive but it is fairly easy to learn. **What problems is TrueDialog solving and how is that benefiting you?** In order to be in complaince with local laws, we need to avoid spamming. TrueDialog has a very easy and well developed opt-in process. ### 29. Great Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Professor of Mathematics, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about TrueDialog?** Ease of use and technical efficiency are great advantages **What do you dislike about TrueDialog?** Interface took a little practice but now I get it **What problems is TrueDialog solving and how is that benefiting you?** Easy to get my message out without seeming to be like spam ### 30. Great tool for reaching students **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about TrueDialog?** TrueDialog is very easy to use and understand. **What do you dislike about TrueDialog?** I find it slightly outdated and antiquated. **What problems is TrueDialog solving and how is that benefiting you?** Students can be hard to reach sometimes. They do not look at their email as frequently as they do their phone/text messages. ### 31. TrueDialog is excellent communication tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Academic Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about TrueDialog?** It's very easy to use and I especially like that previous communication is saved. **What do you dislike about TrueDialog?** To be honest, in the 4 years that I have used TrueDialog, I have yet to find a flaw with the their system. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog has allowed me to connect with my students in a way that email does not. ### 32. Good text platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about TrueDialog?** Easy to upload contact lists, track communication, creat campaigns, and manage! **What do you dislike about TrueDialog?** N/A, all works well! Good ease of implementation! **What problems is TrueDialog solving and how is that benefiting you?** My organization uses TrueDialog for SMS messaging, it is beneficial to send multiple texts at once and customize fields! ## TrueDialog Discussions - [What is TrueDialog used for?](https://www.g2.com/discussions/what-is-truedialog-used-for) - [View TrueDialog pricing details and edition comparison](https://www.g2.com/products/truedialog/reviews?filters%5Bsentiment_snippet%5D=1776176&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A21%3A20+-0500&secure%5Bsession_id%5D=799f4fc3-8366-4b3a-97ba-13f8abf5b68f&secure%5Btoken%5D=ddc50ca8a072d94a55e910995d082d5eb96e019254d5f2fa29e8449d8c1687a6&format=llm_user) ## TrueDialog Integrations - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Eloqua Asset Dependency Manager](https://www.g2.com/products/eloqua-asset-dependency-manager/reviews) - [Escape](https://www.g2.com/products/escape/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Sparkroom](https://www.g2.com/products/sparkroom/reviews) ## TrueDialog Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top TrueDialog Alternatives - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,879 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,473 reviews)