AS
A S.
Mid-Market (51-1000 emp.)
"Pronto Forms / True Context Review"
4/5
What do you like best about TrueContext?

TrueContext will be very useful for the personnel out in the field. We are switching over to TrueContext for quality checksheets and having the forms available on a mobile device will definitely make it easier for field personnel to use. This will help allow field personnel to submit documents periodically, rather than falling behind and having to catch up with multiple outstanding submissions.

As an administrator, learning how to create forms was relatively easy, nothing too complicated. When errors appeared during testing of the forms, I reached out to the customer support and they were always very helpful! Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

When using Data Sources, I wish there was an easier way to just delete an entire Data Source that you don't want to use (for example, you created an initial data source and applied it to a few forms, then created a second data source that you wish to use instead). I believe that you need to "unlink" all your questions from the original data source before deleting that data source.

Also, when you get errors from testing forms, you will receive error codes. I wish the meaning of each error code was posted somewhere so you could understand what is causing an error. Instead, you may have to reach out to their customer support to figure out the errors. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Hello,

Thank you so much for your detailed review of TrueContext! It's fantastic to hear that you anticipate our mobile forms making quality checks more efficient and timely for your field personnel. We're also glad you found our form builder intuitive and our customer support team helpful.

We entirely understand your suggestions regarding deleting data sources and providing more context regarding error codes. These are excellent points for improvement, and I'll share this feedback with our product team.

Here are a couple of resources that might be helpful in the meantime:

TrueContext Community: Our forum (https://community.truecontext.com/home) is a great place to connect with other users, troubleshoot, and share best practices regarding Data Sources.

Customer Success Manager: They can provide personalized guidance and potential workarounds for managing Data Sources and understanding error codes within the current system.

We're excited to hear how TrueContext streamlines your quality assurance process!

Sincerely,

Bryan Suharly @ TrueContext

Matheus W.
MW
Matheus W.
Application Programmer
Small-Business (50 or fewer emp.)
"Very intuitive experience, works very well with some quirks, As well Very Flexible and Customizable"
4.5/5
What do you like best about TrueContext?

After almost 2 years of daily development and use of ProntoForms integrating it primarily with SalesForce.

I would say that it is very simple and intuitive to get around, principally at the start you can get substantial forms with a lot of flexibility to create a complete data collection.

At the same time the form and reports could get very complex and with some time and a learning curve could achieve very customized outputs like PDFs with a lot of customization.

The outputs/inputs integration has a considerable quantity of built-in destinations and data sources, simplifying the data integration with other systems like Salesforce or Google Docs, etc... with yet the possibility for custom integrations.

Good Version history of the forms with the possibility to make Draft Forms and Deployed Forms in a very good way and the possibility to return to an old version of cloning it just lacks a Diff-like functionality but that's fine if the Deploy message is used to identify version deployment.

In Resume, is very simple to create large forms with lots of integration using out-of-the-box components/destinations/data sources, when at the same time could get very complex and customized being so a very flexible solution making the solution very easy to implement and deploy quickly.

The Support has a reasonable response time too and is very well pleased to make some meetings to know more about the problem in question. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

In General, the application is very well made but has some quirks that can cause some difficulties like the constant updates. It's very nice to have new features being implemented but with frequent updates is kinda of difficult to maintain the users and make sure they have the latest version, at the same time the updates are very much retrocompatible.

With the same thing in mind about that number of updates I would like the QA of the application to take a little bit more attention before clearing out some updates, sometimes they get some bugs like some visual alignment off or some features working kinda strangely, and some different behavior on different platforms. usually, they are quickly fixed but could be avoided with some delay in updates for more internal testing. none of them was a breaking one so far.

The Conditional Rules in forms have some limitations on where they can actuate on the form (only on the field below ones used on the condition), that would be great to have a more flexible even more powerful CR on the form but they already can do a lot. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Hello Matheus!

Thank you so much for sharing your in-depth review of TrueContext! We're thrilled that you find it an intuitive, flexible, and customizable solution – those are key goals on which we place a high priority. It's also great to hear that the platform's integration capabilities and customer support have been beneficial to you.

We sincerely appreciate your thoughtful feedback regarding updates and conditional rule limitations. Here's how we're working to address those points:

Updates: We acknowledge that frequent updates can be disruptive. We're continuously seeking to strike a balance between delivering new features, performance enhancements, and minimizing workflow interruptions.

QA Process: Thank you for highlighting the occasional platform bugs. We're always striving to improve our QA processes. Your feedback helps us identify specific areas for enhancement.

Conditional Rules: We're aware that having more flexible and powerful conditional rules would be beneficial. We'll absolutely share this with our product team.

Are there workarounds or other features within the system that partially address or mitigate the issues you've encountered with updates and conditional rules? Our Customer Success team would be happy to explore some options with you.

We're so happy that TrueContext is simplifying your data collection, inspection processes, and integration with Salesforce!

Sincerely,

Bryan Suharly @ TrueContext

DJ
Diana J.
Risk Associate
Enterprise (> 1000 emp.)
"TrueContext CARES!"
4.5/5
What do you like best about TrueContext?

TrueContext's application easy to use, has a friendly user interface, and has the abilty to integrate many other data sources, which is great for users to want to link information to their forms.

However, they really win you over with their stellar customer service. They provide a community site of resources much like Microsoft (a huge company -- which for TrueContext to have is quite impressive) with tutorials, support from users and TrueContext employees alike. I enjoyed chatting with our account manager and their team on what I like/dislike. They obviously care about their users' experince and want to cater to their needs. It's awesome! Keep up the great work. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Obviously could use a few improvements as I think there is always room for small enhancements. Making adding questions easier to forms would be a big complement to their form building capabilites. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Dear Diana,

Thank you so much for your glowing review of TrueContext! We're delighted to hear that you find the platform easy to use, with a great interface, and that our robust customer service has been a highlight for you.

We sincerely appreciate your feedback about improvements to the form-building process. Making it even easier to add questions is a valuable suggestion. I'll share this with our product team.

Are there specific enhancements to question creation that would have the greatest impact on your experience? Providing more details would help us tailor our development efforts.

We're so happy that TrueContext is reducing your reliance on paper forms and streamlining your data collection processes!

Sincerely,

Bryan Suharly @ TrueContext

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Decent product, probably not for us"
3.5/5
What do you like best about TrueContext?

We had many forms used by several different departments, one by the whole organization. The integrations worked well, and once it was set up it was easy to use for our employees. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

We were able to find what we needed elsewhere at a much lower cost. Could be that it just wasn't the right product for us, maybe too many features we didn't need that make the steep price worth it for other organizations. Development of forms on the backend could be a little easier; in my opinion, the web interface can be a little clunky. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your recent feedback! I'm thrilled it worked well while it lasted and, while it wasn't us, glad you've ultimately found what's right for your organization. Your voice truly matters in helping us continuously improve and I've sent over your feedback to our customer success and product teams.

All the best,

- Natalie V. @ TrueContext

MK
Matheus K.
project coordinator
Enterprise (> 1000 emp.)
"excellent tool for reporting"
4.5/5
What do you like best about TrueContext?

friendly and intuitive way to create forms.

possibilities for integration with other systems. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

possibility of extracting an Excel database with all submitted reports in a single file.

I did not find a question to calculate the duration in days or months between the start date and the end date.

multi-language feature will be disabled by the company as it generates an additional cost Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your experience, Matheus! We understand how important it is to connect to your back-office systems for insight-driven decision-making. I'm thrilled to hear you've benefited from our catalog of integrations. I've also sent over your feedback to our product team. Your dedicated Customer Success Manager and our rockstar support team are also always available to help out if you haven't reached out yet.

And if you haven't come across it yet, TrueContext Community is available for all our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy.

- Natalie V. @ TrueContext

Links: community.truecontext.com | support.truecontext.com

JS
Jesus Guillermo S.
Technical Support Analyst I
Mid-Market (51-1000 emp.)
"Understandable and user friendly."
5/5
What do you like best about TrueContext?

Information is sorted properly and easy to locate and edit. Support for the app is also very quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Information is not updated sometimes and dates the app doesn't let user's enter time properly. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your experience, Jesus! We understand the importance of ease of use and I'm glad to hear you've benefited from this. I've also sent over your feedback to our customer success and product teams to look into, thank you for flagging this for us.

And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

Maverick M.
MM
Maverick M.
Electrical Engineering Technician
Small-Business (50 or fewer emp.)
"True Context has been a huge help to our company."
5/5
What do you like best about TrueContext?

It is a real life line connection between our crew in the field and the team in the office. Customer support is fast and accurate. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Not being able to download attachments in bulk from submitted forms. You have to click on each form individually to download them. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Dear Maverick,

Thank you so much for your positive review! We're thrilled that TrueContext provides a seamless connection between your field crew and office team and that you find our customer support helpful.

We appreciate your feedback about the inability to download attachments in bulk. This is valuable input, and I'll share it with our product team.

We're delighted that TrueContext is bridging that communication gap and streamlining your workflow!

Sincerely,

Bryan Suharly @ TrueContext

JC U.
JU
JC U.
Safety Manager
Mid-Market (51-1000 emp.)
"Construction Company that Utilizes 20 Different Custom Prontoforms"
5/5
What do you like best about TrueContext?

It is easy to operate and teach others to operate. Feedback can be used to customize the form for the user immidiately. Able to customize forms for specific tasks and jobs our workplace requires. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Quite Expensive. Can Not Use a Direct Link in the Customer Satisfaction Survey Form. Review collected by and hosted on G2.com.

Response from Esmond Ng of TrueContext
Edit edit

Hey JC ,

Thank you for taking the time to leave a review. We are happy to hear how easy it is for you to use and teach others about ProntoForms.

We place a great deal of importance on platform improvements. I will inform the product team about using direct links in the customer satisfaction survey form. If you have further questions, please don’t hesitate and get in touch with your Customer Success Manager! They are always happy to hear about your concerns.

______

All the best,

Esmond Ng from ProntoForms

JC
Jordan C.
Mid-Market (51-1000 emp.)
"TrueContext review from a safety manager"
4/5
What do you like best about TrueContext?

Ease and flexibility to manipulate forms and add docuements to formspaces. I also like how easy it is to integrate documents into formspaces. Lastly, adding and deleting groups and users is very simple and to the point. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Currenly, we cannot dispatch a completed document to more than one person. This has been a thorn in our side due to the need for more than one person to recieve, review and sign-off on some of our documents. I also wish there were more options for deeper analytics without having to pay more. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Dear Jordan,

Thank you so much for your review and sharing your experiences as a safety manager! It's wonderful to hear that you find TrueContext easy to use, especially when it comes to manipulating forms, integrating documents, and managing users.

We understand your frustrations regarding the limitations on dispatching completed documents to multiple recipients and deeper analytics. Here's how we're working to address those points:

Multiple Recipients: We're aware of this pain point, and our product team is exploring solutions to enhance document workflows for scenarios like yours.

Analytics: We're committed to providing valuable insights without additional costs. We'll absolutely pass your feedback about expanding the analytics options to our product team.

In the meantime, would alternative methods like automatic reports or integrations with other systems that specialize in analytics be a potential workaround for your workflow? Our Customer Success team would be happy to brainstorm some options with you.

We're so happy that TrueContext is simplifying your safety management processes and providing greater accessibility in the field!

Sincerely,

Bryan Suharly @ TrueContext

Verified User in Outsourcing/Offshoring
TO
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
"Would not recommend it for a heavy workload."
1.5/5
What do you like best about TrueContext?

Ease of use, no need for paper checklists. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The numbering of the questions and destinations in a form is not automated, if one question number is changed, the following question numbers will have to be changed manually. This is not ideal when dealing with 200 page documents.The question templates cannot withstand pictures attached to the question. The forms cannot be linked to a word document, for example, if a checklist is mirroring a word document, for every change I make in the document I will have to manually change the checklist. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your recent feedback. Your voice truly matters in helping us continuously improve. I've forwarded your response to our Customer Service team and they'd like to help out -- your dedicated Customer Success Manager and Account Manager is always available to point you in the right direction.

We also have additional resources available to support more complex deployments. If you haven't checked them out yet, I hope these help!

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community

>>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features

Our Professional Service team is also available for more challenging problems. If you ever want to learn more, please reach out to your dedicated Customer Success Manager or Account Executive.

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com