Verified User in Mechanical or Industrial Engineering
AM
Verified User in Mechanical or Industrial Engineering
Mid-Market (51-1000 emp.)
"Perfect for Form Submissions with Picture Integration"
4/5
What do you like best about TrueContext?

The ability to take pictures and efficiently organize submission destinations, including renaming images, creating folders, and sending automated emails, was a game changer. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The 20 MB submission size limit can be restrictive, especially when dealing with large image files. While email limitations are understandable, the low submission size on SharePoint seems unnecessary. However, the TrueContext support team was very helpful in resolving this issue and finding a suitable solution for us. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your experience! We understand how crucial field data is for organizations and I'm thrilled you've been able to streamline your processes with all our form features. I'm happy to hear our support team has been able to resolve those issues for you. I've also sent over your feedback to our product team so it's on their radar!

And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

AB
Andres B.
Sr. Technical Support Specialist
Mid-Market (51-1000 emp.)
"Functionality and practicality in a single app."
5/5
What do you like best about TrueContext?

The way the content is shown is very clear.

The search bar makes any user's search very easy.

The design is minimalist and shows precise information.

Provides a lighter experience for the customer service department. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

This isn't related to TrueContext, formerly ProntoForms, but some of the blank spaces that aren't required to be filled (for me at least) ask for some information unknown to me. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your experience, Andres! We understand the importance of ease of use for admins and technicians so we're thrilled to hear how you've benefited from this.

And if you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub for users like you to connect with each other and with our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

All the best,

- Natalie V. @ TrueContext

GB
Gareth B.
Mid-Market (51-1000 emp.)
"Simple intuative form building with excellent features"
4.5/5
What do you like best about TrueContext?

The customisable report templates are by far and away the best I have experienced in the market and make creating bespoke outputs as simple or complex as you would need.

The customer support is generally quick to respond and will always do everything they can to help.

Integration of forms with other systems is simple with the inbuilt plugins and other integrations have been easy with the API functions. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Occasional changes within the forms inner workings cause issues with existing forms. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Dear Gareth,

Thank you so much for your detailed review! We're thrilled to hear that TrueContext's customizable report templates, excellent customer support, and flexible integrations are positively impacting your workflow.

We understand the frustration of occasional changes causing issues with existing forms. We strive for a seamless experience; your input is valuable for continuous improvement. Would you share specific examples of changes that have caused problems? This information would help our development team maintain compatibility while introducing new features.

We're so pleased that TrueContext is simplifying your inspection processes, improving efficiency, and delivering a consistent reporting experience.

Sincerely,

Bryan Suharly @ TrueContext

Verified User in Food Production
AF
Verified User in Food Production
Enterprise (> 1000 emp.)
"Solid solution for creating the forms we need"
4/5
What do you like best about TrueContext?

TrueContext has the capabilities that we need with a form building tool. We've been able to quickly build the forms, test them, and deploy them to our field staff. The forms are well formatted and the app is easy and straight forward to use for our staff. We also really like the ability to have integrations with SharePoint to be able to automatically send forms to a library. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

I guess if I had to pick something, since I'm not in it on a daily basis, it would be that building all the integrations such as data sources, conditional logic, and destinations can get a bit confusing if you are making a form that has more requirements. But, if you use TrueContext on a regular basis, the easier it becomes to use all of these pieces. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Hello,

Thank you so much for highlighting what you enjoy about TrueContext! It's lovely to hear that our form-building tools meet your needs and that you find the app intuitive for your field staff. We're also delighted that the SharePoint integration is working well for you.

We recognize that more complex forms with integrations, conditional logic, and destinations can present a learning curve, especially if you're not using TrueContext daily. To help with this, here are some resources you might find helpful:

TrueContext University: Offers video tutorials, webinars, and structured learning paths to guide you through advanced features (https://truecontext.com/resources/truecontext-university/).

TrueContext Community: Connect with other users, ask questions, and find solutions shared by the community (https://community.truecontext.com/home).

Customer Success Manager: Your dedicated CSM is always available for personalized support and can help streamline complex form design processes.

We're so pleased that TrueContext has helped you move to a digital solution for forms and surveys, enhancing efficiency and reliability!

Best,

Bryan Suharly @ TrueContext

Braeden S.
BS
Braeden S.
Mid-Market (51-1000 emp.)
"JD Stairs"
3.5/5
What do you like best about TrueContext?

Prontoforms is very consistent once you get it up and runnning. It's pretty easy to use if you know what you are doing but has a pretty steep learning curve. The resorces are nice but it just takes a while to learn it. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

It's got a steep learning curve and sometimes takes awhile to get to what you want. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Hello,

Thank you for your feedback!

Once you get it up and running, we agree that TrueContext is a very consistent and powerful tool.

However, we understand the learning curve and are here to help! TrueContext University is a free program designed to empower you to get the most out of TrueContext. It offers comprehensive platform training and industry-leading best practices to help you streamline your workflows and maximize the value of your TrueContext deployment. Here are some of the resources you'll find at TrueContext University:

In-depth video tutorials that provide step-by-step guidance on using all aspects of the TrueContext platform

Live and on-demand webinars led by TrueContext experts covering a wide range of topics

A course catalog with structured learning paths designed to meet your specific needs

Documentation and downloadable resources to serve as a reference whenever you need it

In addition to TrueContext University, we also have a thriving community forum where you can connect with other users and ask questions. You can find it here: https://community.truecontext.com/home.

We also recommend reaching out to your dedicated Customer Success Manager. They can provide personalized guidance and answer any questions you may have.

We appreciate your feedback about the ability to upload data and mark it as complete. Our product team is always looking for ways to improve, and we will consider your suggestions.

Sincerely,

Bryan Suharly @ TrueContext

LW
Lisa W.
Accounts Manager
Small-Business (50 or fewer emp.)
"Best digital forms"
5/5
What do you like best about TrueContext?

User friendly. Great reporting and storage Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

Configuring the back end can be challenging Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your positive experience, Lisa!

If you haven't checked them out yet, we have even more resources to support users like yourself:

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning

>>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex problems as a community

>>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features

All the best,

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com

JR
Justin R.
Quality Engineer
Enterprise (> 1000 emp.)
"Not the worst forms tool"
4.5/5
What do you like best about TrueContext?

The good: highly customizable forms for many different process types. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The bad: Clunky Ui for editing forms & data analysis. Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your experience, Justin! We understand how complex and varied field processes can be - I'm glad to hear you've been able to leverage many of our product features. Your voice truly matters in helping us continuously improve so I've sent your feedback to our product team.

And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com

- Natalie V. @ TrueContext

JG
Joseph G.
Mid-Market (51-1000 emp.)
"Works very well once the forms are created."
4/5
What do you like best about TrueContext?

You can review all the forms and everyone is on the same platfrom with multile useres from across the work area.

Easy to use and set up, and verity of featurea that can be used.

Very easy to get set up and roll out acorss the company Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

There is no master log to view all work that is not yet submitted and I have to log in as each individual user if they go on vacation. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Hi Joseph!

Thank you so much for sharing your positive feedback on TrueContext! We're glad you find the platform easy to use, set up, and deploy across your company. We appreciate you highlighting the benefit of having everyone on a centralized system with versatile features.

We understand your desire for a master log to streamline monitoring unsubmitted work. Also, the need to log in as individual users during vacations is a valid concern. We've taken note of these points and will share them with our product development team for future improvements.

In the meantime, might I suggest checking out our TrueContext Community (https://community.truecontext.com/home)? Other users may have developed workarounds or ways to address these challenges. Additionally, your Customer Success Manager might be able to offer some guidance on how to navigate these situations best within the current system's capabilities.

We're pleased that TrueContext provides an easy workaround and the value of mobile accessibility!

Regards,

Bryan Suharly @ TrueContext

Verified User in Construction
AC
Verified User in Construction
Mid-Market (51-1000 emp.)
"The forms are user friendly"
4/5
What do you like best about TrueContext?

That you can create tasks for your compoany to be completed with out the need the paperwork Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

How to make a form is difficult, and i wish there were more how to's Review collected by and hosted on G2.com.

Response from Natalie V. of TrueContext
Edit edit

Thank you for taking the time to share your recent feedback. We understand how important it is to make building and filling out mobile forms a breeze. I'm happy to hear you've been able to ditch that paperwork!

If you haven't come across them yet, we've built out complimentary resources available to our users. If you haven't checked them out yet, I hope these help!

>>> TrueContext University: our self-driven education platform that now includes a module for advanced learning (it includes those how-to's you're looking for!)

>>> TrueContext Community: a hub for our users and service team to interact, share best practices, and help solve complex issues as a community

And as always, your dedicated Customer Support Manager and Account Executive are available to lend a hand.

- Natalie V. @ TrueContext

Links: university.truecontext.com | community.truecontext.com

NC
Nolan C.
Mid-Market (51-1000 emp.)
"Great program to streamline your digital platform"
4/5
What do you like best about TrueContext?

Coming from a competitor's platform, I was pleased with TrueContext's visual mapping tools and system layout. The best feature in my opinion is the easy-build function to create complex workflows out of the gate. The visual of each form's connectors and data sources allows us to map every form without difficulties. Review collected by and hosted on G2.com.

What do you dislike about TrueContext?

The only issue that we have with TrueContext is the barrier to DREL, and the loss of advanced coding inhouse. Review collected by and hosted on G2.com.

Response from Bryan Suharly of TrueContext
Edit edit

Dear Nolan,

Thank you so much for your positive review! It's lovely to hear you found TrueContext's visual mapping tools and form builder with complex workflow capabilities beneficial. We appreciate you highlighting the ease of use compared to competitor platforms.

We understand your point regarding the barrier to DREL and potential limitations for in-house advanced coding. Here's how we're working to address this:

TrueContext University: Our resources (https://truecontext.com/resources/truecontext-university/) offer tutorials and training on DREL to empower users.

Community Forum: Connect with other TrueContext users on the forum (https://community.truecontext.com/home) to learn new techniques and best practices for leveraging DREL.

Customer Success Manager: They can address your specific use cases and explore potential workarounds within the platform's capabilities to replace some custom coding needs.

We're also always exploring ways to make TrueContext more adaptable to advanced coding needs, and your feedback is essential for those efforts.

We're so glad TrueContext is streamlining processes and enabling data collection across multiple departments!

Sincerely,

Bryan Suharly @ TrueContext