--- title: TrueContext Reviews meta_title: 'TrueContext Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 431 reviews by the users' company size, role or industry to find out how TrueContext works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 431 scale: '5' date_modified: '2026-08-09' parent_category: name: Manufacturing url: https://www.g2.com/categories/manufacturing --- # TrueContext Reviews **Vendor:** TrueContext Incorporated **Category:** [Connected Worker Platforms](https://www.g2.com/categories/connected-worker-platform) **Average Rating:** 4.4/5.0 **Total Reviews:** 431 ## About TrueContext TrueContext is the field service workflow platform for today’s connected worker. It enables frontliners with smart, context-aware forms and AI-augmented mobile workflows, unlocking technician mastery and productivity at scale. The platform unifies people, processes, and data so technicians can focus on real work, not busywork — enabling data-driven field service without the data burden. Built for operational excellence, TrueContext transforms field action into strategic vision, turning every job into a source of real-time intelligence that compounds long-term success. Over 100,000 users in high-complexity, low-connectivity field environments use TrueContext every day to improve asset uptime, ensure safety and compliance, and deliver certainty to customers. --- KEY PRODUCT FEATURES Offline, cross-platform mobile forms that work anywhere, anytime TrueContext’s cross-platform mobile app delivers reliable performance in any environment. Offline capabilities let technicians access service history, go through workflows, and capture photos, signatures, and GPS coordinates without connectivity. Everything syncs automatically when your techs reconnect. Field service software needs to work where your teams work, including basements, oil rigs, and medical facilities. TrueContext stays productive regardless of location or network conditions. Build custom field service workflows without coding TrueContext’s low-code platform empowers operations teams to create, deploy, and modify guided workflows tailored to your field service needs. Operations teams can build adaptive forms with conditional logic and data validation that reduce errors and improve first-time fix rates, without IT dependencies or development time. Workflows guide technician behavior, reduce human error, and deliver audit-ready data back to enterprise systems. Operations teams control the process, and field teams get clear instructions that make complex jobs simpler. Automated field service reporting and documentation TrueContext eliminates manual paperwork by automatically generating custom reports in multiple formats (PDF, HTML, and Word) from completed forms. Reports are instantly distributed to stakeholders, customers, and back-office systems with timestamps, audit trails, and compliance-ready documentation. Administrative burden drops. Data accuracy improves. Workflow analytics show you where processes can be optimized, turning every completed job into insight that makes the next one better. Actionable, real-time analytics for field operations With configurable dashboards, you get immediate visibility into field performance metrics. Drill down into submission analytics by form, team, user, and location to identify trends and address issues before they escalate. Connect to your existing business intelligence tools for extended analysis. Add Birst integration to gain deeper insights into how field performance impacts your broader business goals. ## TrueContext Pros & Cons **What users like:** - Users highlight the **ease of use** of TrueContext, enabling efficient form management and user-friendly navigation. (31 reviews) - Users appreciate the **flexibility in form creation** with TrueContext, enabling efficient and easy building and updating of forms. (24 reviews) - Users appreciate the **form customization options** of TrueContext, enabling easy creation and updates for field technicians. (22 reviews) - Users appreciate the **high level of control and standardization** from TrueContext, enhancing data accuracy and compliance. (13 reviews) - Users value the **customization capabilities** of TrueContext, allowing tailored workflows and enhanced operational efficiency. (11 reviews) - Ease of Creation (11 reviews) - Easy Integration (10 reviews) - Integrations (10 reviews) - Users commend the **quick and helpful customer support** that effectively addresses their inquiries and needs. (9 reviews) - Features (9 reviews) **What users dislike:** - Users find the **form design process complicated** , particularly with large forms and advanced logic, leading to maintenance challenges. (11 reviews) - Users find the **steep learning curve for advanced features** of TrueContext challenging, requiring significant time and expertise to master. (10 reviews) - Users find the **complexity** of managing advanced forms and workflows can be time-consuming and challenging. (8 reviews) - Users find **limitations in submissions and complicated form designs** , causing frustration with editing and navigation challenges. (8 reviews) - Users find the **limited features** of TrueContext restricting, desiring more customization and template options. (8 reviews) - Users find the **form issues** frustrating, as notes and attachments are not accessible to all contractors in real-time. (7 reviews) - Users feel that TrueContext requires **significant improvements** in its display options and automation features for efficiency. (7 reviews) - Performance Issues (7 reviews) - Data Management (6 reviews) - Upload Issues (6 reviews) ## TrueContext Reviews ### 1. G2 TrueContext Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about TrueContext?** We are able to dispatch reports immediately to our field representatives. It is easy to use. **What do you dislike about TrueContext?** Nothing to dislike. This program is simple to use and allows information to be relayed quickly to those in the field. **What problems is TrueContext solving and how is that benefiting you?** We have not encountered any issues using Pronto or TrueContext. **Official Response from Bryan Suharly:** > Hello Kristen, Thank you so much for your glowing review of TrueContext! We're thrilled that you find it easy to use and that it helps you quickly dispatch reports to your field team. It seems the simplicity and streamlined communication are vital benefits for you. We're delighted you haven't experienced any problems with TrueContext. We strive for a smooth user experience! Regards, Bryan Suharly @ TrueContext ### 2. Excellent program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about TrueContext?** That can be adapted to your needs and is very easy to configure **What do you dislike about TrueContext?** You need to pay close attention because anything you move affects the entire operation. **What problems is TrueContext solving and how is that benefiting you?** Keep track of the reports of our technicians who are on the streets providing maintenance to the equipment we install **Official Response from Natalie V.:** > Thank you for taking the time to share your experience! We understand how crucial it is to easily configure and quickly deploy changes in seconds so your team doesn't skip a beat. I'm thrilled it's been a breeze for you. If you haven't checked it out yet, TrueContext Community is available for all our users. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 3. This software makes submitting data easy **Rating:** 5.0/5.0 stars **Reviewed by:** Demetric W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** I love the mobility of the software, it performs well on both cellular devices and tablets. TrueContext makes you feel that actually connection with everyone within your organization. **What do you dislike about TrueContext?** To be honest I can't find anything that I could say negative about my experience with using this product. **What problems is TrueContext solving and how is that benefiting you?** The software gives us the ability to share exactly what we experience out in the field with our colleagues and management teams. It really allows management an accurate understanding of what's happening day to day, including detail images. **Official Response from Bryan Suharly:** > Dear Demetric, Thank you so much for your incredibly positive review of TrueContext! It's fantastic to hear you find the software so easy to use on mobile devices and that it fosters a connection across your organization. We're delighted that TrueContext provides your management team with clear insights and details from the field. That's the kind of impact we strive for! We appreciate your kind words and will continue to work hard to ensure that your experience with TrueContext remains exceptional. Sincerely, Bryan Suharly @ TrueContext ### 4. Making paper forms digital while improving user experience and data collection **Rating:** 4.5/5.0 stars **Reviewed by:** Dirk M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about TrueContext?** Ability to connect TrueContext with other platforms. Forms are easy to use for everyone with no need for training. Relative easy to implement in our current organisation. **What do you dislike about TrueContext?** Forms with much conditional logic, can get difficult to maintain and check **What problems is TrueContext solving and how is that benefiting you?** Give an insight on the data which was previously recorded on paper forms. Timesaving for our field workers, as no need to scan and upload paper forms. ### 5. User friendly and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Nick F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about TrueContext?** I like how the forms are customizable and easy enough to have multiple team members use it in english and spanish with the same and consistent end results. The forms walk you through the next steps and that helps with time management and builds positive habits. **What do you dislike about TrueContext?** There's not much that I dislike in the system, but I would like to have the form jump straight to missing or pending items on the form or highlight the dial in red vs scrolling to find the missing inpections point. **What problems is TrueContext solving and how is that benefiting you?** Site inspections are crucial to our team and industry and TrueContext solves this for our company. Our vendors can also access the app which helps us with remote and 3rd party inspections. ### 6. A simple to implement product with broad data integration options **Rating:** 4.5/5.0 stars **Reviewed by:** Kenton H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** The ability to incorporate data from a wide selection of sources. Ease of use for end users. The ability to generate calculations. Customer support. Ability to publish data to a wide selection of sources. **What do you dislike about TrueContext?** The only downside I have encountered is not being able to publish to Microsoft SQL Server or Excel as a list of data. **What problems is TrueContext solving and how is that benefiting you?** Collecting data from non-technical operatives in a consistent manner. Creating automatic back office reports Improving the speed of field reporting **Official Response from Bryan Suharly:** > Dear Kenton, Thank you so much for your positive review! We're thrilled to hear that TrueContext's breadth of data integration options, user-friendliness, calculation capabilities, robust customer support, and versatile publishing options make such a difference. We appreciate your feedback on the desire to publish directly to Microsoft SQL Server or Excel as a list of data. I'll pass this along to our product team. This type of input is essential for continuous improvement! In the meantime, might one of our existing publishing options or an integration with another system potentially serve as a workaround for your workflow? Our Customer Success team would be happy to explore some possibilities with you. We're pleased that TrueContext is simplifying data collection, automating reports, and increasing field reporting efficiency for your organization. Sincerely, Bryan Suharly @ TrueContext ### 7. Mostly good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about TrueContext?** Well organized, easy to find stuff and use. **What do you dislike about TrueContext?** One of the best things would be to make the address list change as you complete them. **What problems is TrueContext solving and how is that benefiting you?** Fiber optic splicing and managing the data **Official Response from Natalie V.:** > Thank you for taking the time to share your experience! I'm glad to hear our platform has been easy to adopt -- we understand how crucial ease of use can be for businesses. I've also sent over your feedback to our customer success and product teams. And if you haven't come across it yet, TrueContext Community is available for all our users. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 8. Good Application for Field Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about TrueContext?** It's a good application to review field reports. **What do you dislike about TrueContext?** There should be an easier option to sort columns from ascending to descending. **What problems is TrueContext solving and how is that benefiting you?** Its essentially the same platform. **Official Response from Bryan Suharly:** > Hello, Thank you for sharing your experience with TrueContext! We're glad to hear that the platform helps review field reports. We agree that easy sorting options are essential. Your feedback about improving column sorting is valuable, and we'll pass it on to our product development team. We're always working on enhancements to make the user experience even better. Would you be interested in sharing more details about how you envision easier sorting to work? Your input would be constructive. Regards, Bryan Suharly @ TrueContext ### 9. Great easy and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan-Jonathon K. | Service Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** Its very easy to review forms with customers and internal techs. We use Truecontext daily and have it communticating with our internal software. **What do you dislike about TrueContext?** not much really. Thinking that each form created is created by our internal staff.. is more of a learning curve for us to optimize our forms. **What problems is TrueContext solving and how is that benefiting you?** It helps with down time due to lost paperwork. and keeps everything organized from start to finish. **Official Response from Bryan Suharly:** > Dear Ryan-Jonathon, Thank you so much for your positive review of TrueContext! We're thrilled that our platform is an integral part of your daily workflow, facilitating seamless communication and integration with your internal software. We understand your team primarily handles that form creation, and we appreciate your acknowledgment of the learning curve involved. Here are some resources that might help optimize your forms: TrueContext University: Offers comprehensive tutorials and training (https://truecontext.com/resources/truecontext-university/). Community Forum: A great place to get other users' ideas, inspiration, and tips (https://community.truecontext.com/home). Customer Success Manager: Your CSM is always available for personalized guidance and advice on form best practices. We're so happy that TrueContext is reducing downtime associated with paperwork and keeping your processes streamlined! Sincerely, Bryan Suharly @ TrueContext ### 10. TrueContext helps make workflow a snap **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about TrueContext?** The end user interface is easy to use, even for users who are not computer savvy. Our primary use of TrueContext is to assist with new hire and termination workflow, and it has enabled us to make sure all required information is provided to the staff who need it. Additionally, we have found TrueContext great for transforming hardcopy forms over to digital. **What do you dislike about TrueContext?** TrueContext's form configuration can be confusing for administrators new to the platform, but it becomes easier the more you work with the system. They need to have an easy way for forms to be sent using the email address of the user filling out the form rather than a generic "do not reply" address - this would make integration with helpdesk ticketing systems easier to manage. **What problems is TrueContext solving and how is that benefiting you?** We use TrueContext to automate our new hire/termination workflow, for equipment inspection before rental, and to transform hardcopy forms into digital. It has helped the necessary staff to receive the information they need to complete these tasks quickly and offers an easy-to-use interface for the end users. The integrated photo capture is especially nice for documenting rental equipment before and after rental. **Official Response from Bryan Suharly:** > Thank you for your feedback on ProntoForms and how it helps make workflow a snap. I appreciate you mentioning form configuration for new administrators and an easier way to send forms using the user's email address. I will forward this feedback to our team for consideration. Please feel free to reach out if you have any further comments or questions. We're here to assist you and support your continued success with ProntoForms! Regards, Bryan Suharly @ ProntoForms ### 11. Initial set-up and review was helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Consulting Business Analyst, Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2023 **What do you like best about TrueContext?** Intuitive configuration and helpful support. A major upside is automatically populating the data entered in the ProntoForms app into the company database. **What do you dislike about TrueContext?** Working through customizing the output. I would prefer a user controled output design option. Specifically, we continue having a specific problem with a quirky work-around **What problems is TrueContext solving and how is that benefiting you?** Auto-populating an internal form previously hand-written including form totals. No manual addition & populating data in the main system **Official Response from Esmond Ng:** > Hey Christopher, Thank you for taking the time to leave the review. Glad to hear our support with help with your on-boarding process. Following compliance is very important to us, and we are glad to hear you are able to follow the Ministry of Agriculture & Food regulatory form for product testing. Thanks, Esmond Ng ### 12. Product is not improving! **Rating:** 2.0/5.0 stars **Reviewed by:** Ross D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about TrueContext?** Easy to create forms, reliable in the field, easy for our staff to use. **What do you dislike about TrueContext?** I'd like an easy way to make my own custom form documents and the integration to quickbooks should be returned. I would assume customers want more integrations and not less. **What problems is TrueContext solving and how is that benefiting you?** Field data capturing and ease of reporting. ### 13. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew M. | Senior Account Manager, Residential, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about TrueContext?** everything is in one place which makes things easy for my review **What do you dislike about TrueContext?** My customers are having a difficult time adding invoices and AHRI forms while in the field **What problems is TrueContext solving and how is that benefiting you?** it geotags all photos so the contractors cant lie or submitt the same photos to different applications ### 14. Easy to use, easy to see data compiled in one app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about TrueContext?** Ease of use in seeing compiled data together, **What do you dislike about TrueContext?** The filters portion of data on the webpage **What problems is TrueContext solving and how is that benefiting you?** Having input system to compile field data **Official Response from Natalie V.:** > Thank you for taking the time to share your positive experience! We understand how crucial field data is for organizations and am thrilled it's been a breeze for you. Your voice truly matters in helping us continuously improve and I've sent over your feedback to our customer success and product teams. And if you haven't checked it out yet, TrueContext Community is available for our users like you. We built this hub to connect TrueContext users and our service team. There are some great discussion boards and supportive content you might enjoy. You can check it out here: community.truecontext.com - Natalie V. @ TrueContext ### 15. Great digitalization tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Victor V. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about TrueContext?** Easy to set up, use from a mobile and get the field data! **What do you dislike about TrueContext?** Potentially is unidirectional feedback/observations, not signed for third party (each form). @t field we used to have the signature of the operator observed after field feedback. **What problems is TrueContext solving and how is that benefiting you?** Eliminate part of paperwork and make easy fiels inspections. ### 16. Calamp Daily True Context Forms **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** What is most helpful about True Context is ease of use on the mobile application and the Computer. **What do you dislike about TrueContext?** The one thing that sometimes causes an issue in the field is when the server does not update in real time if information is uploaded. **What problems is TrueContext solving and how is that benefiting you?** True Context helps with visual knowlege in the field while performing installations and data reporting. **Official Response from Bryan Suharly:** > Dear Richard, Thank you for sharing your positive experiences with TrueContext! We're glad to hear that you find both the mobile app and the desktop version easy to use. We appreciate you bringing up the occasional delay in server updates. We're continually enhancing our systems for optimal real-time data synchronization. Would you be willing to share some specific examples of when this occurs? That information would help our technical team pinpoint potential areas for improvement. We're pleased that TrueContext is simplifying field communications and improving your installation process and data reporting! Sincerely, Bryan Suharly @ TrueContext ### 17. TrueContext KONE Europe Admin Review **Rating:** 3.5/5.0 stars **Reviewed by:** Rebekha R. | Co founder Ambassador Team, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** With TrueContext, the feature that I find most useful is it's ability to be linked to outside platforms such as Excel, Sharepoint etc. **What do you dislike about TrueContext?** It is quite expensive per user and can be difficult to justify its use during budget allocations **What problems is TrueContext solving and how is that benefiting you?** Having integral forms to workflow be allocated to the correct places. **Official Response from Bryan Suharly:** > Dear Rebekha, Thank you for sharing your feedback on TrueContext! We're glad to hear that you find the ability to integrate with external platforms like Excel and SharePoint so valuable. We understand your view regarding the pricing structure. We're constantly evaluating our pricing to ensure it aligns with the value TrueContext delivers. Additionally, we offer various plans and options to try and accommodate different needs and budgets. Would you be open to connecting with your Customer Success Manager? They may be able to discuss plans that better suit your specific use case and potentially make the cost more justifiable. We're pleased that TrueContext is helping streamline your workflow allocation process! Sincerely, Bryan Suharly @ TrueContext ### 18. Extremely customisable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** The structure of the software is such that it can be easily customisable and works well across multiple devices **What do you dislike about TrueContext?** My organisation has had some issues with the app working on Windows, however, I have used it on MacOS & iOS with no issues. My only complaint is that the support do not come back straight away as I understand they are in a different time zone. Dedicated support per country would be a good idea. **What problems is TrueContext solving and how is that benefiting you?** The use of templates to speed up data processing **Official Response from Bryan Suharly:** > Hello, Thank you so much for highlighting the customizability of TrueContext and its effectiveness across multiple devices! We're thrilled it's working smoothly for you on MacOS and iOS. We understand your concern regarding Windows app performance and the delay in support responses due to time zone differences. Here's how we're working to address those points: Windows App: We've passed your feedback directly to our product development team. They are committed to ensuring a seamless experience across all platforms. Support Availability: Your suggestion of dedicated support per country is excellent. We're continually exploring expanding support hours and resources to serve our international customers better. We're pleased that TrueContext templates are streamlining your data processing! Sincerely, Bryan Suharly @ TrueContext ### 19. Ponto Forms/TrueContext has made the job for our planning department much easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about TrueContext?** Pronto Forms has not only made it easier for our installers but for our planning department to be able to get all information at one time and have it readable. **What do you dislike about TrueContext?** As the programmer, I sometimes find it hard to find what I want to program, but fortunately your staff is always there to help. **Recommendations to others considering TrueContext:** If you use a lot of paper forms, this will dramatically help the time and readability to get your forms turned in. **What problems is TrueContext solving and how is that benefiting you?** To be able to get our job summaries with all information at one time, quicker than paper forms and can be ready easily. No more chicken scratch to decifer. ### 20. A reliable low-code data collection platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** The general reliability of the service, in combination with prompt support, provides a viable intake method for both routine and time-sensitive data, with only brief outages over the last year. Gradual feature rollouts offer improvements in layout while keeping access easy. **What do you dislike about TrueContext?** The limited logic and lack of programmability will frustrate those with a coding background, who may need to build their own API solutions to deliver on complex requirements. **What problems is TrueContext solving and how is that benefiting you?** Intake of multiple kinds of context-dependent operating information from field personnel. **Official Response from Bryan Suharly:** > Hi! Thank you for sharing your positive assessment of TrueContext! We're pleased you find the platform reliable, with excellent support and easy access. It's great to hear that the gradual feature rollouts enhance your experience. We understand your point about the limitations of logic and programmability for those with a coding background. Here's how we're working to address this: Expanding Capabilities: We're continually working to enhance TrueContext's logic capabilities to reduce the need for custom API solutions. TrueContext University: Our resources (https://truecontext.com/resources/truecontext-university/) offer tutorials and training on optimizing the built-in tools. Community Forum: Connecting with other users on our forum (https://community.truecontext.com/home) can lead to creative solutions and best practices. Customer Success Manager: They can explore workarounds and integrations that might bridge those gaps within the current system's capabilities. We're so happy that TrueContext is simplifying your field data intake and providing reliable service! Sincerely, Bryan Suharly @ TrueContext ### 21. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Erico Fagundes G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** Easy to build the forms and the visual is very understadable. **What do you dislike about TrueContext?** I cannot transfer my forms in EXcel to the prontoform automaticly **What problems is TrueContext solving and how is that benefiting you?** Its making our company be a paperless, helping the environment and also save money. **Official Response from Bryan Suharly:** > Dear Erico, Thank you so much for your exceptional review of TrueContext! It's great to hear you find the form builder easy to use and the interface intuitive. We appreciate your feedback about the inability to import forms directly from Excel automatically. Our product development team is always looking for ways to improve the user experience, and we'll share your input with them. Would an alternative import method through a standard format like CSV potentially streamline your process for now? Our Customer Success team would be happy to explore some options with you. We're so glad TrueContext is helping your company go paperless! We fully support the goals of saving resources and benefiting the environment. Sincerely, Bryan Suharly @ TrueContext ### 22. Support could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Isaac G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** The data connections such as google sheets **What do you dislike about TrueContext?** The out dated look, the limited and buggy conditional formatting and If satatements **What problems is TrueContext solving and how is that benefiting you?** Inspection Management, I am able to collect data on inspections done by my safety coordinators **Official Response from Bryan Suharly:** > Dear Isaac, Thank you for taking the time to share your feedback! We appreciate your positive highlight of TrueContext's data connections with tools like Google Sheets. We take your comments about the interface, conditional formatting, and IF statements seriously. User experience is a top priority, and we always want to improve. Would you be willing to connect with our product team for a more in-depth discussion about your specific concerns? Your insights would be incredibly valuable in helping us refine and modernize TrueContext. If you're interested, please reach out to your Customer Success Manager, who will coordinate the conversation. Sincerely, Bryan Suharly @ TrueContext ### 23. Easy to use, well liked by users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about TrueContext?** - Easy to build forms and lots of customization for data entry - Great support team, continuing to imrove the tool - Offline capability, quick form entry for users - Good capability for integrating with other systems - Handlebars very useful for API calls - Excellent documentation **What do you dislike about TrueContext?** - Some limitations with API calls and integrations - No separate environments for dev/test/prod - Poor user management tools - No easy way to import checklists - Form Designer gets laggy when form gets big **What problems is TrueContext solving and how is that benefiting you?** Better user interface compared to other systems, and offline capability. Users can be out in the field and still easily collect data. **Official Response from Bryan Suharly:** > Hi, Thank you so much for your positive and detailed review! We're delighted you find TrueContext easy to use, with great customization options and a fantastic support team. We appreciate that you value our offline capabilities, integration potential, and documentation. We understand your concerns regarding API limitations, the lack of separate environments, user management tools, checklist importing, and occasional Form Designer lag. We take all user feedback seriously; your input is passed to our product team. We're always working to improve the platform. In the meantime, I'd like to point you to a couple of resources that may be helpful depending on your specific needs: TrueContext Community: Our forum is a great place to connect with other users, share tips, and troubleshoot issues: https://community.truecontext.com/home Your Customer Success Manager: They are available for personalized help and can explore potential workarounds or new developments that might address some of your concerns. Thank you again for choosing TrueContext. We're pleased to hear it's making a difference for your team! Regards, Bryan Suharly @ TrueContext ### 24. We are using True Context for our dispatchable service forms and it has worked really well for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about TrueContext?** user friendly interface for basic application needs **What do you dislike about TrueContext?** more complex forms can be a bit more challenging to setup **What problems is TrueContext solving and how is that benefiting you?** connects the dots from our technicians to our customers **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback! Happy to hear it's working well for you and your team. If you haven't checked them out yet, we have additional resources to support more complex deployments. I hope these help! >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning >>> TrueContext Community: a hub for our customers and service team to interact, share best practices, and help solve complex issues as a community >>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features And as always, our rockstar support team is always available. - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com ### 25. Good Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about TrueContext?** The offline capabilities allows for users to still complete forms, even when in remoteareas **What do you dislike about TrueContext?** The inability to change the output product of the form without having to pay more money **What problems is TrueContext solving and how is that benefiting you?** Instead of waiting for weeks for reports, which were done previously on paper, we receive reports instantaneuosly which allows us to conduct quality checks before teams leave the area in which they are working **Official Response from Bryan Suharly:** > Hello, Thank you for your review! We're excited that TrueContext's offline functionality empowers your teams in remote areas. That's one of our core design goals. We appreciate your feedback about customizing form outputs. We're always working to make TrueContext adaptable to diverse needs, and your input is valuable to us. We're so glad TrueContext enables real-time reports and quality checks, making your workflow much more efficient. Best, Bryan Suharly @ TrueContext ### 26. Best Form program on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** I find the program to be intuitive and simple to use **What do you dislike about TrueContext?** Maybe better instuction on how to use the program **What problems is TrueContext solving and how is that benefiting you?** The Program is constantly being made easier to use. **Official Response from Bryan Suharly:** > Dear Kevin, Thank you so much for your glowing review! We're thrilled to hear you find TrueContext intuitive and simple to use—exactly what we aim for. We appreciate your suggestion about improving the instructions for the program. Here are some resources that might be helpful: TrueContext University: Offers a wide range of tutorials, webinars, and structured learning paths to guide you (https://truecontext.com/resources/truecontext-university/). TrueContext Community: Our forum (https://community.truecontext.com/home) is great for finding answers, sharing tips, and connecting with other users. Customer Success Manager: Your dedicated CSM is always available to provide personalized guidance and answer any questions. We're so happy that TrueContext is simplifying your processes! Sincerely, Bryan Suharly @ TrueContext ### 27. Been using Prontoforms for years **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn W. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about TrueContext?** I like the fact that I can create robust, dynamic forms that fit in with our business processes that help us standardize our customer experience. **What do you dislike about TrueContext?** The inability to create custom outputs easily and in the inability to upload videos **What problems is TrueContext solving and how is that benefiting you?** Prontoforms helps our techs, pms stay accountable to a jobs progress **Official Response from Esmond Ng:** > Hi Glenn, Thank you for your review, so glad to hear you’re loving the product! We appreciate truly appreciate your feedback and please continue reaching out to our customer service if you have any questions, we’re always happy to help. All the best, ### 28. Short and easy to submit forms. **Rating:** 5.0/5.0 stars **Reviewed by:** alejandro g. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about TrueContext?** Mainly that it makes it easier for the mechanics to submit orders and so supervisors can check them, for admins that we have access to everything and very useful. **What do you dislike about TrueContext?** Nothing, I think everything is very useful and very easy to use **What problems is TrueContext solving and how is that benefiting you?** Making the job easy for the mechanics and for us to assist them with all access ### 29. Good product for Form Builder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about TrueContext?** Easily we can build forms, easy to use. Good customer support **What do you dislike about TrueContext?** Since the forms are used by big companies, I am expecting the limitation of size of the form should not be limited to 20 MB. **What problems is TrueContext solving and how is that benefiting you?** We are using excel, documents that will be tough to track now we are sync with multiple system & it is very easy for trcking **Official Response from Bryan Suharly:** > Hello! Thank you for your review! We're glad you find TrueContext's form-building tools easy to use and that our customer support team has been helpful. We completely understand your point about the 20 MB form size limit and its impact on larger companies. Your feedback is valuable; we'll share it with our product development team for consideration. While we can't promise immediate changes, we always look for ways to improve the user experience. We're pleased that TrueContext is helping streamline your tracking processes and integrate data with other systems! Sincerely, Bryan Suharly @ TrueContext ### 30. TrueContext is the new future for bussiness **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about TrueContext?** True context is a very useful tool for the administration and management of information for users who work remotely in the field. **What do you dislike about TrueContext?** Perhaps the platform can improve its interactivity and usability a little for Android users. **What problems is TrueContext solving and how is that benefiting you?** The platform helps us manage information and administer data on work performed by field mechanical employees. ### 31. Supervisor **Rating:** 2.5/5.0 stars **Reviewed by:** James B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** Real time data the information can be pulled the same day so that allowos you to stay current. **What do you dislike about TrueContext?** Paasword some times does not work, and it may nbe hard to navigate the site when looking for data. **What problems is TrueContext solving and how is that benefiting you?** Sometimes the data had duplicate name so it takes more time to search the site when looking for in for mation. **Official Response from Bryan Suharly:** > Dear James, Thank you for taking the time to share your feedback! We're glad that TrueContext's real-time data capabilities are helping you stay current on information. We understand the frustration of password issues and navigation challenges. Here are some resources that might help: Password Reset: If you're having continued difficulty with your password, you can reset it by following these instructions: https://support.truecontext.com/hc/en-us/articles/4406637755156-Forgot-Your-Password Navigation Help: Would you find a quick demo or short tutorial on the features you use most often helpful? Our TrueContext University (https://truecontext.com/resources/truecontext-university/) has various resources, or your Customer Success Manager can offer personalized guidance. Duplicate Data: I've forwarded your feedback about duplicate names to our product team. This is valuable input as we continually seek to improve the user experience. We're always looking to make TrueContext even better! Sincerely, Bryan Suharly @ TrueContext ### 32. TrueContext Simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** What I appreciate most about True Context is its simplicity in creating forms from scratch and customizing them to fit your business requirements. **What do you dislike about TrueContext?** The least beneficial aspect of Truecontext is the limited variety of report types that can be generated from submissions. **What problems is TrueContext solving and how is that benefiting you?** They currenlty helping us in the reporting for the data being submitted in real time reporting **Official Response from Bryan Suharly:** > Hello! Thank you so much for highlighting the simplicity of form creation and customization in TrueContext! We're glad this helps you tailor the platform to your business needs. We appreciate your feedback about the limited variety of report types. Our product team is constantly working to expand reporting capabilities, and your input is valuable. Would you mind elaborating on the specific report types you'd like to see? This would help us prioritize development. We're also excited that TrueContext simplifies your reporting process with real-time data! Sincerely, Bryan Suharly @ TrueContext ### 33. A cost effective mobile forms platform with features that most other products do not have. **Rating:** 4.5/5.0 stars **Reviewed by:** Darren H. | I.T. Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about TrueContext?** 1) Simple to use, but many other mobile forms products are also simple to use. 2) Customizable forms: Conditional logic, repeatable sections, and ability to perform math calculations makes ProntoForms also suited for use in Sales Forms. 3) Enterprise Edition features: Using web-linked forms, team form completion hand-offs, specific types of form dispatching & data routing, camera to text conversion, and workflow settings...are all fantastic to save time and money. We have been using ProntoForms since 2016 and have over 400 active Pronto Forms for Sales, Safety, Construction, Inspections, Warranty, Mileage tracking, and Customer forms, all maintained by just one forms administrator in our I.T. department. That part of their job does not require all their time therefore they still have time available to perform other functions in the I.T. department. Support from the ProntoForms team is excellent. Sometimes you have to push a bit to receive higher level support for help and training with more advanced features, but overall support is very good. **What do you dislike about TrueContext?** 1) Web-linked forms cannot pull from data sources (yet). They are working on this. 2) No integration with DocuSign, and not enough features built-in to replace DocuSign (however we have not found any other mobile forms platforms that integrate with DocuSign, so this is more of a feature request than a dislike). We use ProntoForms for many departments including having customers sign sales contracts. We need the ability to send a form to a customer for signing. We look forward to the day we only need ProntoForms and no longer need to include a separate electronic signature platform in our sales process. **What problems is TrueContext solving and how is that benefiting you?** 1) Construction: No more hauling around bins of customer and construction documents to have signed and often out of date. Everything is up to date, pulled from our ERP system, and ready for customers to sign. 2) Sales: No more paper documents. All sales documents, including price and cost calculations, are done within the ProntoForms coding, and handled by an internal administrator/forms developer within our I.T. department. 3) Warranty: Customer inspections are handled via ProntoForms. Dispatching the completed and signed inspection form instantly to the Warranty department and the customer, keeps communication together, up to date, and the Warranty department can start handling the issue right away rather than having to wait for signed paperwork to be brought back to head office. 4) Environmentally Responsible: No driving back and forth from job sites to the office to hand in paper work. Electronic completed forms are dispatched instantly to customers, department team members, and saved on our servers where needed, named exactly as needed to the division, date, etc. Previous practice was wasting time and money driving from sites to the office with stacks of paperwork. **Official Response from Bryan Suharly:** > Thank you for your positive review of ProntoForms, highlighting its cost-effectiveness, ease of use, customizable forms, and Enterprise Edition features. I appreciate you mentioning how it has helped solve several organizational challenges, streamlining construction processes, eliminating paper documents in sales, facilitating customer inspections, and promoting environmental responsibility. Thank you for bringing to our attention the issue with web-linked forms' inability to retrieve data from sources and the integration with DocuSign. Our team is currently working on addressing these features. Your input is valuable and appreciated! Regards, Bryan Suharly @ ProntoForms ### 34. Functions well for our purposes. Dont use it other than for the one purpose Im trained on. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about TrueContext?** I've never had any issues with it always functions as intended. **What do you dislike about TrueContext?** I have to click on a lot of different tabs to get to the area I want. Would be nice if I could bookmark what I need. **What problems is TrueContext solving and how is that benefiting you?** It allows us to bulk dispatch needed forms all at once. **Official Response from Bryan Suharly:** > Hello. Thank you for taking the time to share your thoughts! We're thrilled TrueContext is performing reliably for your specific needs. It's great to know you haven't encountered any issues. We completely understand your suggestion about bookmarking frequently used areas. This is valuable feedback, and we'll pass it on to our product team for consideration. Customizing navigation to suit individual workflows is definitely something that would add to a smoother user experience. We're pleased that TrueContext is making your bulk form dispatch process easier. Best, Bryan Suharly @ TrueContext ### 35. Amazing inspection tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about TrueContext?** Reporting in real time. Streamlined reports. **What do you dislike about TrueContext?** Some features are too static, e.g. forms filtering. 20 MB data upload limit is too small. Also, no feature for uploading videos. **What problems is TrueContext solving and how is that benefiting you?** Expedite transmission of inspection reports. By making answers mandatory, inspectors can't cut corners. Streamline form of reports. Build history of inspection results. **Official Response from Esmond Ng:** > Hi, Thank you for taking the time to leave a review. Glad to hear how you're enjoying our functionalities surrounding real-time data and streamlined reporting. At ProntoForms, continuous improvement is always a priority. I will notify our product team of your concerns regarding the uploading of videos. We appreciate your feedback and suggestions. If you have questions, please get in touch with your Customer Success Manager! _____ Thanks again, Esmond Ng from ProntoForms ### 36. TrueContext reporting is helpful for notifying customers on work and scope of work done. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about TrueContext?** The helpful instructions to help with data collection. **What do you dislike about TrueContext?** The downsides is trying to figure out what needs to be changed in the google sheets. **What problems is TrueContext solving and how is that benefiting you?** It sends the field service managementment information to the customer. ### 37. Pronto forms is a game changer **Rating:** 4.5/5.0 stars **Reviewed by:** John C. | Continuous Improvement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about TrueContext?** Pronto forms makes it super easy for our associates to capture the proper photos at the proper time, keep everything organized and send the resuults quickly and easily. **What do you dislike about TrueContext?** To get all of the benefit out of Pronto Forms, set up of individual forms is required. Not difficult, but it does take some time to learn how to do this. **What problems is TrueContext solving and how is that benefiting you?** In the warehousing industry, photos are very important to show our clients that we are doing what we are supposed to be doing. After a while photos of pallets and trailers all look the same and they can be easily confused. Pronto forms make it simple to keep all photos organized and get help prompt our associates to take all of the needed photos. **Official Response from Bryan Suharly:** > We're delighted that ProntoForms has been a game-changer for you and your team. You mentioned that ProntoForms makes it easy for your associates to capture the proper photos appropriately, keep everything organized, and send the results quickly and easily. We're glad that ProntoForms has streamlined your photo capture and management processes, allowing for efficient communication and accurate documentation. We understand that the setup of individual forms may require some time to learn, but we believe that the benefits of ProntoForms are well worth the investment. If you have further questions, please get in touch with your Customer Success Manager for assistance. Thank you for using ProntoForms. We appreciate your feedback and are here to support your success. Regards, Bryan Suharly @ ProntoForms ### 38. "Streamline Your Business Workflow with Pronto Forms: A Comprehensive Review" **Rating:** 4.5/5.0 stars **Reviewed by:** Pardeep S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** Pronto Forms is an outstanding platform that offers a simple and efficient way to streamline your business's workflow. The platform is intuitive, user-friendly, and highly customizable, making it the perfect choice for businesses of all sizes and industries. One of the best features of Pronto Forms is its ease of use. With just a few clicks, you can create custom forms that meet your specific business needs. The platform is highly flexible, allowing you to add fields, sections, and questions as needed, and it also supports various question types, such as dropdowns, checkboxes, and more. Another great thing about Pronto Forms is its powerful integration capabilities. The platform seamlessly integrates with various third-party apps, such as Salesforce, Dropbox, and Zapier, making it easy to import and export data, automate workflows, and enhance collaboration across teams. Pronto Forms also offers robust analytics and reporting features, allowing you to gain valuable insights into your data and make informed decisions. The platform provides customizable dashboards, real-time data tracking, and advanced reporting tools, enabling you to monitor performance metrics, identify trends, and optimize your business processes. Overall, Pronto Forms is an excellent platform that offers a wealth of features and benefits. It's easy to use, highly customizable, and provides powerful integration and analytics capabilities. If you're looking for a reliable and efficient way to streamline your business workflow, Pronto Forms is definitely worth considering! **What do you dislike about TrueContext?** One of the potential downsides of Pronto Forms is that it may not be the most cost-effective option for small businesses or those with limited budgets. While the platform offers a range of powerful features, including customization options, integrations, and analytics tools, some of these features come at a premium price point. Additionally, some users may find the platform's user interface to be somewhat overwhelming or complex, especially if they are not familiar with similar tools or have limited experience with software applications. Another potential limitation of Pronto Forms is that it may not be the best fit for businesses that require highly specialized or industry-specific forms or workflows. While the platform offers a range of templates and customization options, some businesses may require more specialized features that are not currently available in the platform. **What problems is TrueContext solving and how is that benefiting you?** No more physical paper copies. Easy to manage and store **Official Response from Esmond Ng:** > Hi Pardeep, It’s great to hear that you’re a fan! I couldn’t agree more–we’re an excellent choice for businesses looking to streamline their workflow and increase efficiency. Thanks for mentioning our intuitive and user-friendly interface. Even if you’re not tech-savvy, it’s our goal to help you create custom forms that meet your specific business needs. Also appreciate you mentioning our support for various questions and that it helps you gather all the data you need in one place! Best, Esmond Ng @ ProntoForms ### 39. Easy to use and very flexible and customizable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TrueContext?** Instantly have the information you need to the people you need to have it in a professional document. **What do you dislike about TrueContext?** The need to refresh the app to "push" things through. Once the user hit submit it should just work. It seems like things get stuck. I would suggest that when a user hit submit that whatever process needs to happen happens or an auto refresh happens. things just seem to get stuck in limbo regularly. It is users that hit submit then lock their phones and put it in their pocket with out waiting too. **Recommendations to others considering TrueContext:** Work with Pronto dev team members to design your custom forms. Have a very goo layout of what you want and what you need out of the form prior to meeting with the dev team. Brad Amberley is outstanding. He and I worked together many hours developing exactly what we needed. We contiue to improve on what we have and have enjoyed working with him. **What problems is TrueContext solving and how is that benefiting you?** Speed of getting needed reports to the hands of our clients as well as our office for processing. **Official Response from Esmond Ng:** > Hi! Appreciate you taking the time to share your opinion on ProntoForms! I’m glad that you find it simple to make workflows on the spot and that updating them is even simpler. I get that the 20 MB limit for files sent to ProntoForms can be a challenge for your business that takes a lot of photos. However, I still appreciate your feedback. We’re always trying to improve our platform, and I will share your thoughts with our team. Our aim is to offer our users the best platform possible, and we are grateful for your opinions as we keep working to perfect our service. All the best. Esmond Ng @ ProntoForms ### 40. Unrivaled Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about TrueContext?** Our ability to see our physical inventory across the nation along with live updates and issues is extremely beneficial to our operational planning and time management **What do you dislike about TrueContext?** I wish that the language and services in relation to coding and form building were more user friendly **What problems is TrueContext solving and how is that benefiting you?** We are able to see our inventory so we can remotely perform QA and hold our field staff accountable like never before. ### 41. Wonderful to Keep Everyone On Track! **Rating:** 3.5/5.0 stars **Reviewed by:** April M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** We are currently utilizing ProntoForms for field audits and safety incidents. I really love how we are able to create just about whatever type of form we need with the multiple different data destinations so we can keep everyone in the loop and on track. **What do you dislike about TrueContext?** The analytics are not very easy to use with our current setup in ProntoForms. Our safety director is constantly working with ProntoForms support to get this setup the way we need but has a difficult time. This area could use some improvement. **What problems is TrueContext solving and how is that benefiting you?** We are currently using ProntoForms for field audits and safety incident reporting. Before this, we were completing all of these tasks on paper, which left too much room for error, especially from a tracking perspective. Creating these forms has streamlined the process for our field managers and supervisors to enter all the needed information and send it to the correct upper management staff. This cuts back on paper waste, data entry errors, and increases time management. **Official Response from Esmond Ng:** > Hey April, Thank you for taking the time to leave a review. Glad to hear you are utilizing our product for field audits and safety incidents, helping you streamline the process. Sorry to hear about the analytics setup. We have launched programs to help ease the onboarding and set-up: ProntoForms Community and ProntoForms University. I recommend joining the community! Don't hesitate to contact your customer success manager with more concerns or suggestions. They're always happy to help! All the best, Esmond @ ProntoForms ### 42. BEST OF ALL TIME APPLICATION I HAVE EVER USED. **Rating:** 4.5/5.0 stars **Reviewed by:** Samson K. | Director Of Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about TrueContext?** It is very easy to configure forms templates which speeds implementation and it is user-friendly and very easy to use. All the information is on one place thus making it very easy to use. I like the fact that it has the capability to generate any form via emails. Real-time data enhancing workflow automation. **What do you dislike about TrueContext?** It was a challenge for me to use form maker properly in the beginning of using prontoforms but at the moment I'm a, PRO. **What problems is TrueContext solving and how is that benefiting you?** I like the ability to import and export data smoothly. Prontoforms enables us to create complex and simple eforms that are easily customizable to suit our needs. I like how it offers a robust API where we are able to integrate the platform with our applications. I like their customer service, very nice, helpful and friendly. **Official Response from Bryan Suharly:** > Thank you for your feedback! It's great to hear that you're enjoying the ease of configuring form templates, the user-friendly interface, and the ability to generate forms via emails. It's also good to know that the importing/exporting of data is smooth, the e-forms are customizable, the API integration is robust, and the customer service is helpful. Regards, Bryan Suharly @ ProntoForms ### 43. ProntoForms is the number one mobile form application available today. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie N. | Human Resources Specialist , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about TrueContext?** ProntoForms is a top notch tool that enables us to create complex and simple eforms that are easily customizable to fit in to our different specific needs. The team in the field is able to collect data from our customers accurately helping us to save on resources and time and aslo being able to process the data quickly. It offers a robust API where we are able to integrate the application with our applications. ProntoForms customer service is excellent,there is never wait when we call or chat online. **What do you dislike about TrueContext?** ProntoForms is truly flexible and reliable. Customer service team has been assisting us whenever we are stuck. No dislike at the moment. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms has helped us to save on resources and time. We are able to get data on real time from the staff members on the field. It easy to customize to fit into our different needs and aslo it integrates seamlessly with our applications. **Official Response from Bryan Suharly:** > Thank you for sharing your positive experience with ProntoForms. We're thrilled to hear that our platform has been able to help you save resources and time and that our customizable eForms have been able to fit your specific needs. We're also glad to hear that our customer service team has been able to provide you with excellent support whenever you need it. Thank you for choosing ProntoForms as your mobile form application solution! Best, Bryan Suharly @ ProntoForms ### 44. Pronto for Inventory Purposes **Rating:** 3.0/5.0 stars **Reviewed by:** Katy E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about TrueContext?** Pronto assists in seamlessly tracking inventory by allowing us to upload our own spreadsheets and creating a form that caters exactly to our needs. The format of the form is clear and easy to read. **What do you dislike about TrueContext?** The user interface on the web page is not very user friendly. I wish it was more intuitive and easier to look at. It is viusally not an easy website to work with. **What problems is TrueContext solving and how is that benefiting you?** Pronto helps us to stay organized. It's a great tool for capturing a lot of data in a simple and easy to read format. It helps us to work quicker and more efficiently when out it in the field. **Official Response from Bryan Suharly:** > Thank you for taking the time to share your experience! We're thrilled to hear that our platform is helping you stay organized and work more efficiently in the field. We appreciate your feedback regarding the user interface on the web page and will consider it as we continue to improve our platform. Thank you for choosing ProntoForms as your field service automation solution! Sincerely, Bryan Suharly @ ProntoForms ### 45. Efficient Operations with ProntoForms: A Game Changer for the Building Materials Industry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about TrueContext?** I have found ProntoForms to be a game changer in improving our procedures as the head of Operations in the Building Materials and Contract industry. Effective management of construction submittals is one of ProntoForms' greatest qualities. This aids in maintaining organization, monitoring the status of submittals, and ensuring prompt approvals from architects and engineers, ultimately reducing construction delays. **What do you dislike about TrueContext?** The way ProntoForms handles flow-down clauses in subcontractor contracts is one area that may be improved. The program could offer better assistance in examining prime contracts and making sure that subcontractors understand the conditions they are signing. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms has resolved a number of problems, including a lack of communication between contractors, subcontractors, and architects during the submittal review, by addressing the difficulties encountered in the construction submittal process. This has improved teamwork and operational efficiency, which has eventually resulted in cost savings and on-time project completion. **Official Response from Bryan Suharly:** > Thank you for sharing your experience with ProntoForms! I'm glad to hear that improving your procedures as the head of Operations in the Building Materials and Contract industry has been a game changer, by effectively managing construction submittals and reducing construction delays. It's also great to know that the platform benefits you by resolving problems such as lack of communication between contractors, subcontractors, and architects during the submittal review, improving teamwork and operational efficiency, resulting in cost savings and on-time project completion. If you have any further questions or need assistance with ProntoForms, please don't hesitate to reach out! Regards, Bryan Suharly @ ProntoForms ### 46. The True Context costumer support is not clearly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about TrueContext?** The issues with the app are minimal..... **What do you dislike about TrueContext?** The forms are not very clearly sometimes **What problems is TrueContext solving and how is that benefiting you?** Saving time sheet ### 47. ProntoForms: The best and most effective mobile reporting tool . **Rating:** 5.0/5.0 stars **Reviewed by:** Colin M. | Senior Team Lead, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about TrueContext?** ProntoForms is a comprehensive mobile reporting platform. We use it daily in the field to make sure our representative are capturing all the data and sending it to the head office in realtime for analysis. It allows us to create customizable forms with just drag and drop interface. The platform is easy to integrate seamlessly with other platforms like Dropbox and Salesforce. ProntoForms is aslo cost effective and their customer support team are incredibly good on what they do. **What do you dislike about TrueContext?** The application fully meet all our expectations. It has been great experience using this application so far. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms is a great platform to capture realtime data. It's easy to customize forms to meet our specific needs. Customer support is incredibly great and the application is very cost effective. ProntoForms integrates well with third party application. **Official Response from Bryan Suharly:** > Thank you for sharing your experience with ProntoForms! I'm glad to hear that it has been a valuable tool for capturing real-time data in the field and being easy to customize and integrate with other platforms. It's also great to know that the customer support team is helpful and that the application is cost-effective. If you have any further questions or need assistance with ProntoForms, please don't hesitate to reach out! Best, Bryan Suharly @ ProntoForms ### 48. PRONTOFORMS.... AN INCREDIBLE AND ROBUST TOOL THAT IS EXCELLENT IN ALL FIELDS. **Rating:** 5.0/5.0 stars **Reviewed by:** Euticus E. | Quality Assurance Inspector, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about TrueContext?** Prontoforms is perfect and excellent in all fields. Amazing and fast field inspection and consistent end-to-end workflows. Responsive and reliable customer support team. It helps us to make very informed decisions that are essential to our organization by the use of reports and analytics. It helps us to keep everything organized. **What do you dislike about TrueContext?** Prontoforms may take some time to learn and understand. It's not difficult but a bit tricky to new beginners. **What problems is TrueContext solving and how is that benefiting you?** I like its intuitive and friendly interface that is easy to interact with. Clear and easy to read format of the forms. I like how prontoforms allows you to create custom forms. Excellent, responsive and helpful customer support team. **Official Response from Bryan Suharly:** > Thank you for sharing your positive feedback. I'm glad to hear how the fast field inspection, reliable customer support, informed decision-making through reports and analytics, and organizational features have been beneficial. I understand there is a learning curve for new beginners. I invite you to check out ProntoForms University or contact a Customer Success Manager if you need further clarification. Regards, Bryan Suharly @ ProntoForms ### 49. A legitimate tool worth your trust **Rating:** 4.0/5.0 stars **Reviewed by:** Isabella R. | Web Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about TrueContext?** Prontoforms are easier to use, learn and customize and it's user interface is organized in an efficient mannaer which makes it comfortable to create forms . It has a mobile app which works superbly and has great user interface It's reporting and analytics are awesome and help alot in displaying together with helping to understand the data effectively. The tool is easier to integrate to other tools like dropbox **What do you dislike about TrueContext?** Absolutely I have nothing negative to say about this tool. What this tool has done to me is marvellous and I cannot compare even it's functionality to other tools. It remains a perfect choice to me and my organization. **What problems is TrueContext solving and how is that benefiting you?** It has ensured creation of user forms for easier input of data I have used this tool to collaborate effectively with trams including making it easier to import and export data to other tools like dropbox **Official Response from Bryan Suharly:** > It's great to hear you have had a positive experience with ProntoForms! It sounds like the tool has been beneficial in streamlining your data input and collaboration processes. The ease of use, customization options, and the mobile app and reporting capabilities seem to be a big plus. It's always great to find a tool you can trust and rely on, and it sounds like ProntoForms has been just that for you and your organization. Thank you for sharing your thoughts and experiences! Regards, Bryan Suharly @ ProntoForms ### 50. Easy & Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about TrueContext?** Forms are easy to setup and roll out to users, easy to edit if changes need to be made. Workflows are simple to setup for email, and you can break forms out into groups which helps segregate different forms for different user groups. **What do you dislike about TrueContext?** User interface can be a bit confusing at first. Form spaces are essentially the groups you setup, which work well, it's just a bit of a learning curve to get used to the site layout. **What problems is TrueContext solving and how is that benefiting you?** We use the product to roll out forms for our field service technicians to use for a few purposes. We have a daily report that the techs fill out at the end of each day to record work done and issues encountered. We also have a form for Customer Opportunities, and an open issues report that the technician can report back to us to address ongoing issues that may need to be fixed mechanically. **Official Response from Esmond Ng:** > Thank you for your review, Jason! Glad to hear your onboarding was rapid and easy. All the best, Esmond @ ProntoForms ## TrueContext Discussions - [What features does TrueContext field services software include?](https://www.g2.com/discussions/what-features-does-truecontext-field-services-software-include) - 1 comment, 1 upvote - [What is field service software, and how does TrueContext work?](https://www.g2.com/discussions/what-is-field-service-software-and-how-does-truecontext-work) - 1 comment, 1 upvote - [TrueContext: How do you handle required Yes/No answers while still exporting to Excel?](https://www.g2.com/discussions/truecontext-how-do-you-handle-required-yes-no-answers-while-still-exporting-to-excel) - 1 comment, 1 upvote - [I will like the detail video on creating the conditional logic linking repeatable questions](https://www.g2.com/discussions/36852-i-will-like-the-detail-video-on-creating-the-conditional-logic-linking-repeatable-questions) - 1 comment, 1 upvote - [Can you export reports inexcel formats?](https://www.g2.com/discussions/14379-can-you-export-reports-inexcel-formats) - 1 comment, 1 upvote - [View TrueContext pricing details and edition comparison](https://www.g2.com/products/truecontext/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+23%3A00%3A07+-0500&secure%5Bsession_id%5D=3339f5df-5043-4830-8253-bf661c98af27&secure%5Btoken%5D=864e1f69558a9efa30a1f012b4eddef009eda047e137a9ff7dd656a5c7d6cd23&format=llm_user) ## TrueContext Integrations - [Accruent Lucernex](https://www.g2.com/products/accruent-accruent-lucernex/reviews) - [Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [AMOS](https://www.g2.com/products/amos/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Businessmap](https://www.g2.com/products/businessmap/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Excede](https://www.g2.com/products/excede/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Oracle Cloud](https://www.g2.com/products/oracle-cloud/reviews) - [Oracle Cloud Enterprise Resource Planning (ERP)](https://www.g2.com/products/oracle-cloud-enterprise-resource-planning-erp/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesforce Maps](https://www.g2.com/products/salesforce-maps/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [ServiceNow EAM](https://www.g2.com/products/servicenow-eam/reviews) - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) - [Spotfire Analytics](https://www.g2.com/products/spotfire-analytics/reviews) - [Trimble Viewpoint Team](https://www.g2.com/products/trimble-trimble-viewpoint-team/reviews) - [VCA Software](https://www.g2.com/products/vca-software/reviews) - [Vista](https://www.g2.com/products/trimble-vista/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## TrueContext Features **Additional Functionality** - Traceability - Production Scheduling - Workflow Management - Third-Party Integrations - Real-Time Data - Warehouse Management - Product Configurator - AI Copilot - Production Tracking - Alerts/Notifications - Supplier Management - Demand Forecasting - Barcode/Ticket Scanning - Purchase Order Management - Product Lifecycle Management - Maintenance Management - Customizable Reports - Work Order Management - Bills of Material - Quality Control - Supply Chain Management - Inventory Management - Cost Estimating - Real-Time Analytics - Shop Floor Management - Material Requirements Planning - Multi-Location - Job Management - Distribution Management - API - Financial Management - Production Management - Activity Dashboard - Sustainability Management - Compliance Management - Generative AI - Safety Management - Unattended Automation - Document Management - Lot Tracking - MES - Data Import/Export - Capacity Planning **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations - Web Forms - Customizable Forms - Third-Party Integrations **Planning** - Checklists - Approvals - Scheduling - Procedures - Maintenance Scheduling **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Execution** - Planning - Scheduling - Collaboration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions - Electronic Signature - Single Sign On - Lead Capture **Execution** - Sampling - Corrective and Preventive Actions (CAPA) - Data Capture - Reports - Real-Time Data **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards - Reporting/Analytics **Analytics** - Monitoring - KPIs - Nonconformace **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **Additional Functionality** - Autofill - Template Management - Document Management - Multi-Channel Distribution - Full Text Search - Alerts/Notifications - Approval Process Control - Address Validation - SSL Security - Generative AI - Forms Creation & Design - Lead Generation - Customizable Branding - Mobile Access - Task Management - Customizable Fields - API - Response Validation - A/B Testing - Conditional Logic - Forms Management - Surveys & Feedback - Drag & Drop - Media Library - Data Import/Export - Real-Time Data - Data Security - AI Copilot - Version Control - Collaboration Tools - Workflow Management - Data Capture and Transfer - Customizable Templates - Workflow Automation **Additional Functionality** - Barcode/Ticket Scanning - Generative AI - Inspection Management - Activity Dashboard - Customizable Templates - Mobile Access - Work Order Management - Third-Party Integrations - Real-Time Reporting - Customizable Forms - API - Dispatch Management - Workflow Management - Activity Tracking - Customer Database - Report Templates - AI Copilot - Equipment Tracking - Compliance Management - Subcontractor Management - Appointment Management - Audit Trail - Failed Inspection Tracking - Document Management - Audit Management - Offline Access - Real-Time Updates - Task Management - Data Import/Export - Alerts/Notifications - Reporting/Analytics - Inventory Control - Drag & Drop - Risk Assessment - Electronic Signature - Incident Management - Code Enforcement - Forms Management **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Digital Process Automation (DPA)** - Cross-system Integration **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Generative AI** - AI Text Summarization - AI Image-to-Text **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration ## Top TrueContext Alternatives - [Fulcrum](https://www.g2.com/products/fulcrum/reviews) - 4.6/5.0 (245 reviews) - [GoFormz](https://www.g2.com/products/goformz/reviews) - 4.7/5.0 (223 reviews) - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews) - 4.6/5.0 (258 reviews)