Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"True Commerce EDI the most Cost Efficient Software in Industry"
5/5
What do you like best about TrueCommerce EDI?

The easiest, secure and faster way to receive PO's, transmit our invoices and receive payment to and from our customers . Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

I found all helpful, but some updates create some issues with certain other apps from my system. But the True commerce team is always there to help. Review collected by and hosted on G2.com.

OI
Olga I.
EDI specialist
Mid-Market (51-1000 emp.)
"Seamless Support and an Easy-to-Use Platform"
5/5
What do you like best about TrueCommerce EDI?

Seamless customer support, easy to use platform Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

Some features in interface could be improved for Transaction manager Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Excellent Sales and Implementation Team"
4/5
What do you like best about TrueCommerce EDI?

We went with TrueCommerce because their sales team went the extra mile to ensure their solution would work for us. They customized their demo to show that it would work for our business. The implementation team was very kind and understanding with our limited knowledge of EDI and patiently walked through the each aspect of how EDI works. Something was missed during the go-live process which was not noticed until after the post go-live period was over. The implementation took responsibility and was able to fix it quickly (rather then having to go through customer support). Customer support has been quick to respond to our small issues that we have had so far (additional fields required on the 810, etc.) Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

We currently use TrueCommerce on a small scale so we haven't had a lot of experience with it. So we currently have no complaints and would recommend TrueCommerce to others. Review collected by and hosted on G2.com.

JB
jesse b.
SALES ASSISTANCE
Manufacturing
Small-Business (50 or fewer emp.)
"Easy to navigate user-friendly EDI."
4.5/5
What do you like best about TrueCommerce EDI?

What I like most is its user-friendly interface, which makes it easy to navigate and use. Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

What I like least is the support team’s response time. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Mid-Market (51-1000 emp.)
"How Truecommerce affect the business"
4/5
What do you like best about TrueCommerce EDI?

Easy to navigate the tool and easy to process. Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

The tool is too slow and lags, hoping that this will improve in performance. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Great experience."
5/5
What do you like best about TrueCommerce EDI?

It's extremely helpful for sending our orders to vendors. It offers significant reliability by eliminating the need to input orders manually, which usually carries a higher risk of errors. Our EDI is quite user-friendly and integrates very well with our ERP system. Our recent implementation was also a positive experience. The support team during the implementation was very diligent and responsive in meeting our needs. Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

The only challenge I've encountered is that, at times, the response time can be quite high when we have issues to log in. Review collected by and hosted on G2.com.

Verified User in Dairy
CD
Verified User in Dairy
Small-Business (50 or fewer emp.)
"TrueCommerce Performance"
0/5
What do you like best about TrueCommerce EDI?

Once a connection is established, it always works as expected without fail Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

It takes an extremely long time to get anything accomplished. Ex. setup of a new connection Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Fast, Helpful Support Can’t Offset a Dated, Buggy UI and Limited Scheduling"
2.5/5
What do you like best about TrueCommerce EDI?

Support is good. They reply fast. They tend to get the fix right the first time. Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

UI is very dated. The software is buggy sometimes. The schedulers are limited. Review collected by and hosted on G2.com.

Verified User in Manufacturing
UM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Consistent Communication and Fair Pricing"
5/5
What do you like best about TrueCommerce EDI?

Good communication, very consistent & fair pricing. Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

Sometimes their AR department applies our payments to the wrong invoices. Review collected by and hosted on G2.com.

Jamie W.
JW
Jamie W.
Administrative Manager
Small-Business (50 or fewer emp.)
"Seamless ERP Integration Makes Order Management Effortless"
5/5
What do you like best about TrueCommerce EDI?

We like that it integrates to our ERP. It syncs the orders into our ERP. Review collected by and hosted on G2.com.

What do you dislike about TrueCommerce EDI?

We do not use the features outside of the order importing, so that is what I dislike most. Review collected by and hosted on G2.com.