I like how trueCommerce EDI connects customer orders directly to our QuickBooks, making the order process smooth and efficient. The ease of order entry with trueCommerce EDI is great, as it lowers the risk of entry errors, which is a big plus for me. One of the best aspects of trueCommerce EDI is that it is mostly trouble-free, which is a relief. The order processing feature is the one I value the most, as it fits well within my workflow. Review collected by and hosted on G2.com.

I find it less updated because we have to resync QuickBooks. I think it was a little complicated to get the mapping done correctly. Review collected by and hosted on G2.com.

The biggest strength of TrueCommerce is their outstanding support team. Any time we've encountered an issue or needed guidance, they have provided a quick and effective solution. Their team is knowledgeable and goes the extra mile to ensure our EDI transactions run smoothly. It's great to have a partner you can trust to help navigate complex situations. Their excellent service is a key reason we continue to be a loyal customer Review collected by and hosted on G2.com.

There have been instances of slow performance, including lagging and screens freezing during operation. Review collected by and hosted on G2.com.

The most helpful thing about TrueCommerce EDI involves the speed and response of the TC team whenever a challenge arises related to any portion of the EDI validating, setup, and or troubleshooting process. Review collected by and hosted on G2.com.

There is nothing that I currently dislike about TrueCommerce EDI Review collected by and hosted on G2.com.

Ease of use, options in the portal, customer service Review collected by and hosted on G2.com.

I feel the help feature needs work, Id like to access documentation and videos etc. I have a hard time finding specific answers and have to open a ticket. Review collected by and hosted on G2.com.

I like that the application is in the cloud and I can access it anywhere. It's secure and great. The tool is very easy to use and train other users. The support is great and they really understand our business. Review collected by and hosted on G2.com.

I don't like that when there are global mapping changes, it impacts all their partners. We have to go back and retest. I wish there was a better process for updating the maps. Review collected by and hosted on G2.com.

Very Easy to use and have minor issues with it Review collected by and hosted on G2.com.

There can be to many updates that due cause us to have to change things in our setting to get orders to process Review collected by and hosted on G2.com.

Simplicity of import/export features ease of retrieving documents Review collected by and hosted on G2.com.

Support is lacking, at times feels like its troublesome to create a support ticket and get help. Review collected by and hosted on G2.com.

Their Customer support is top notch. Always able to asisst in a timely manner. Review collected by and hosted on G2.com.

There’s nothing I dislike about TrueCommerce. Review collected by and hosted on G2.com.

Web based platform makes it easy to access and allows for real time updates Review collected by and hosted on G2.com.

All users receive same information and all transactions are lumped into the same inbox per organization, rather than per user. Also, the information retention period is too short for our needs. Review collected by and hosted on G2.com.

Everyone there is knowlegeable, and helpful. They're are always accomodating to our needs and assist in implementing them. The program is very easy to use, and helped with the integration with setting up scheduler to help automatically import / export many documents at one time. Review collected by and hosted on G2.com.

Onboarding can be slow at times, but have always been successful. Review collected by and hosted on G2.com.