TruCentive offers an impressive platform with even more impressive customer service. With its intuitive, user-friendly interface TruCentive empowers organizations to solicit more customer feedback through the use of incentives. Elevate your customer feedback response rates with TruCentive! Review collected by and hosted on G2.com.

Some potential downsides of TruCentive include initial setup, cost considerations, and the need for employee adoption. Additionally, more extensions and automations are always nice to have; however, their team seems to take feedback well and implement changes quickly! Review collected by and hosted on G2.com.

The customer service was great and allowed us to deploy over 50,000 gift cards to users easily. We thought we were going to have to send these out individually, and TruCentive came to the rescue!! The platform was also easy to use Review collected by and hosted on G2.com.

N/A no dislikes on my end! Jim was great to work with! Review collected by and hosted on G2.com.

There are endless options of gift cards to chose from. The support staff/Account Manager is typically quick to hop on a call for any questions or help needed in your project. The employees are really happy to receive these gift cards. A great way to get them out in real time with a work force that is in many states. Review collected by and hosted on G2.com.

I don't see any downside. We have complex email system to get through and they worked with us to get there. Review collected by and hosted on G2.com.

I appreciate how easy TruCentive is to use. It makes personalizing gifts for our team a breeze and our teammates love all of the options they get. It's truly a win win situation. I also am so grateful for the support I've received as I'm learned what I need to know about the site. Review collected by and hosted on G2.com.

The fees are the only downside but it's totally understandable why they're there. Review collected by and hosted on G2.com.

Once the platform is set up to deliver the gift cards, I love the automation. It makes it very easy to send out a large quantity of cards, but keep it personalized to the end user.

Additionally, recapturing breakage has proven to be a money-saving tactic, compared to our old way of sending out physical gift cards. Review collected by and hosted on G2.com.

My only dislike is it can be a bit hard to clone a campaign and then personalize it for your needs. It's not terribly difficult, but one needs to take their time to make sure to do it right. Review collected by and hosted on G2.com.

During the setup and HubSpot integration, the folks at TruCentive were with me throughout the process. I felt like we were a team with a common goal. If I had questions, they had answers. The campaigns all came off perfectly, and we will continue to use them for all our campaigns. Review collected by and hosted on G2.com.

There is not much to dislike. TruCentive's pricing was better than most, they have great product offerings, and their customer service was fantastic. So, to find something to say where they could improve, I would have two suggestions.

1 - Allow auto-refill on the account to simplify adding funds. Also, post funds faster (takes 2 days).

2 - Provide a native HubSpot integration (which is already in the works) so we don't have to set it up manually. Review collected by and hosted on G2.com.

My favorite thing is how easy it is to navigate! Once my coworker showed me around once, I knew what I was doing and knew how to use the app! Review collected by and hosted on G2.com.

I only used TruCentive for a month and so far there is nothing to complain about! Review collected by and hosted on G2.com.

I love that I can incentivize my international employees and include them in our morale events that I host locally. I additionally love that I can provide my employees multiple options to select from. There is an option to also select local, women, or minority owned businesses if you want to diversify your selection. Review collected by and hosted on G2.com.

The turn around for funds to show up in the account could be faster. Sometimes when I'm in a crunch to get the funds added and sent, it can be a bit delayed with the 48 hour turn around time. Review collected by and hosted on G2.com.

Trucentive is incredibly intuitive and user friendly. The continuous updates have all been major improvements compared to the original product and competitors. Review collected by and hosted on G2.com.

It is hard to dertermin what I dislike about Trucentive but the fees are sometimes high and negotining those down would be great for expansion. Review collected by and hosted on G2.com.

TruCentive has been a great time-saver by eliminating the manual tasks associated with rewarding survey respondents. It's so easy to link our surveys with the TruCentive reward program and have them handle the GC distribution so that we can focus on what matters most to us -- the responses/feedback. Review collected by and hosted on G2.com.

The one hiccup we had was TruCentive pulling the first option in our survey-requested contact info -- the phone number vs the email address. I cannot change the order of this info in our survey program, so I had to delete all fields above the email address. Not ideal but it still works for us. Review collected by and hosted on G2.com.