--- title: TruCentive Reviews meta\_title: 'TruCentive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how TruCentive works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### TruCentive Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find TruCentive incredibly **easy to use** , making gift customization and survey collection a breeze for small businesses. [(8 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919698&qs=pros-and-cons#reviews) Users praise the **timely and helpful customer support** from TruCentive, enhancing their overall experience and satisfaction. [(4 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919306&qs=pros-and-cons#reviews) Users appreciate the **easy redemption process** of TruCentive, allowing quick rewards for survey participants and employees. [(3 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918325&qs=pros-and-cons#reviews) Users find TruCentive's **easy sending** feature excellent for distributing gift cards and rewards quickly and efficiently. [(3 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918652&qs=pros-and-cons#reviews) Users love the **convenient distribution** of TruCentive gift cards, appreciating the cost savings and professional customization options. [(3 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918246&qs=pros-and-cons#reviews) Users find the **usage difficulty** of TruCentive challenging, often requiring assistance and facing cumbersome processes. [(4 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918104&qs=pros-and-cons#reviews) Users report **email issues** with TruCentive, impacting communication and overall satisfaction with the service. [(1 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1987906&qs=pros-and-cons#reviews) Users feel that **limited reporting options** in TruCentive hinder their ability to fully utilize the program's potential. [(1 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=2301862&qs=pros-and-cons#reviews) Users find the **process time-consuming** , requiring careful planning for adding funds and branded swag requests. [(1 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919629&qs=pros-and-cons#reviews) ### Top Pros or Advantages of TruCentive ##### 1. Ease of Use Users find TruCentive incredibly **easy to use** , making gift customization and survey collection a breeze for small businesses. [ See 8 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919698&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you like about TruCentive? The system is very easy to use as the account administrator. The service I've received from the TruCentive staff has always been extremely timely, hel ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy convenient tool international teams and great collaborators" What do you like about TruCentive? I really appreciated the team’s friendly communication and the support they provided with my first order. ##### 2. Customer Support Users praise the **timely and helpful customer support** from TruCentive, enhancing their overall experience and satisfaction. [ See 4 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919306&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you like about TruCentive? The system is very easy to use as the account administrator. The service I've received from the TruCentive staff has always been extremely timely, hel ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incentives Made For You, No Matter Who You Are" What do you like about TruCentive? TruCentive has an incredible customer service team that works with you to figure out what you need. When we implemented TruCentive, our incentives bec ##### 3. Easy Redemption Users appreciate the **easy redemption process** of TruCentive, allowing quick rewards for survey participants and employees. [ See 3 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918325&qs=pros-and-cons#reviews) See Related User Reviews ![Thomas W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas W.") TW Thomas W. Enterprise (\> 1000 emp.) 5.0/5 "2 years into the relationship - Impressed with TruCentive" What do you like about TruCentive? We have been using TruCentive for two years. They make global incentives quick and easy to deliver. Their team is super responsive. The platform is fu ![Alexis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis M.") AM Alexis M. Small-Business (50 or fewer emp.) 5.0/5 "Great Survey Platform!" What do you like about TruCentive? It’s extremely user friendly and easy to use! We used the platform to create surveys to distribute electronically nationwide. TruCentive made it easy ##### 4. Easy Sending Users find TruCentive's **easy sending** feature excellent for distributing gift cards and rewards quickly and efficiently. [ See 3 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918652&qs=pros-and-cons#reviews) See Related User Reviews AN 4.5/5 "Procuring gift cards" What do you like about TruCentive? World wide gift cards are easy to distribute and funds come back to Org if not used ![Alexis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis M.") AM Alexis M. Small-Business (50 or fewer emp.) 5.0/5 "Great Survey Platform!" What do you like about TruCentive? It’s extremely user friendly and easy to use! We used the platform to create surveys to distribute electronically nationwide. TruCentive made it easy ##### 5. Gift Cards Users love the **convenient distribution** of TruCentive gift cards, appreciating the cost savings and professional customization options. [ See 3 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918246&qs=pros-and-cons#reviews) See Related User Reviews AN 4.5/5 "Procuring gift cards" What do you like about TruCentive? World wide gift cards are easy to distribute and funds come back to Org if not used AN 5.0/5 "Savings and Style" What do you like about TruCentive? First, we have used a lot of platforms for delivering gift cards. TruCentive has saved us about 20% on our deliveries by returning unclaimed cards and ### Top Cons or Disadvantages of TruCentive ##### 1. Usage Difficulty Users find the **usage difficulty** of TruCentive challenging, often requiring assistance and facing cumbersome processes. [ See 4 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918104&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you dislike about TruCentive? There is nothing to dislike about TruCentive. AN 4.5/5 "Procuring gift cards" What do you dislike about TruCentive? it's not intuitive, I need help every time I create a new program. ##### 2. Email Issues Users report **email issues** with TruCentive, impacting communication and overall satisfaction with the service. [ See 1 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1987906&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you dislike about TruCentive? There is nothing to dislike about TruCentive. ##### 3. Limited Reporting Users feel that **limited reporting options** in TruCentive hinder their ability to fully utilize the program's potential. [ See 1 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=2301862&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incentives Made For You, No Matter Who You Are" What do you dislike about TruCentive? I still think more reporting options would be great, but otherwise it's an excellent program. ##### 4. Time-consuming Users find the **process time-consuming** , requiring careful planning for adding funds and branded swag requests. [ See 1 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Easy to Use" What do you dislike about TruCentive? Adding funds takes a couple of days, so you really have to plan it out. The process for branded swag is a bit cumbersome. ![Patrick D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick D.") PD Patrick D. Director of Marketing Mid-Market (51-1000 emp.) 6/21/2024 "Couldn't be easier!" 5/5 What do you like best about TruCentive? When we were looking for a rock solid solution for fulfillment, I stumbled upon TruCentive... and I'm so glad I did. Seamless integration with SurveyMonkey means when we send out customer satisfaction surveys we don't have to worry about keeping track of respondents, making sure AP gets solid accounting, mailing out physical cards - none of that.. Although TruCentive makes their money per transaction, it's a small percentage - and is still much less than internal shipping and handling we'd have to pay otherwise. I highly recommend TruCentive! Review collected by and hosted on G2.com. What do you dislike about TruCentive? Interface takes a bit to get used to - especially when it comes to personalizing communication, But if you have questions or need help, they are quite responsive. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? We are an automotive finance company just beginning to scale up operations. As such, customer feedback is vital. We are small enough that I can still pivot when necessary - and open rates are abysmal without a carrot to dangle. TruCentive makes it easy to incentivize our surveys. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-9819673/official_response/edit) Thank you Patrick for your brilliant review! We are so glad that it is making your work easier! 7/5/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") US Verified User in Security and Investigations Mid-Market (51-1000 emp.) 3/11/2025 "Delivered 5200 Coffee 8 Card Selection in 10 minutes" 5/5 What do you like best about TruCentive? It was super easy to design and delivery a mix of different coffee card options to our trade show attendees. We had a combination of Starbucks, Dunkin, Peete's etc... No more complaints! Review collected by and hosted on G2.com. What do you dislike about TruCentive? It was great! I can't complain about anything, the process was seamless. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? Saying thank you quickly and with messaging that resonates. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-10931886/official_response/edit) Thank you for your super review! We are so glad that we could make your trade show easy work! Current UserValidated ReviewerSource: Organic ![palak p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "palak p.") PP palak p. Senior PM Mid-Market (51-1000 emp.) 5/27/2024 "I'm senior IT PM at Sales hub and we're working with Trucentive to assist our customer with payment." 5/5 What do you like best about TruCentive? Automation and Efficiency: Automated Workflows: TruCentive automates the creation, distribution, and management of incentives, reducing the manual effort required and minimizing errors. Scheduled Deliveries: The ability to schedule incentive deliveries ensures timely distribution, which can be crucial for maintaining engagement. Customization and Flexibility: Customizable Templates: Users can create customized incentive templates to match their specific needs and branding. Flexible Incentive Types: Supports various types of incentives, including digital gift cards, prepaid cards, merchandise, and more, catering to diverse preferences. Integration Capabilities: Seamless Integrations: TruCentive integrates with popular CRM, HR, and marketing automation systems, enabling smooth data flow and comprehensive program management. API Access: Allows for custom integrations, making it adaptable to unique business requirements. Operational Efficiency: The automation of incentive processes reduces administrative burdens, allowing teams to focus on strategic activities rather than routine tasks. Customer Support is excellent Review collected by and hosted on G2.com. What do you dislike about TruCentive? So far we don't any difficulity with product. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? Trucentive helps us to provide rewards to our customers Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-9707708/official_response/edit) Thank you Palak for the detailed review! We are glad that TruCentive is part of your business and helps things run smoothly to get incentives out to your customers! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KC Katie C. Performance Improvement Director Mid-Market (51-1000 emp.) 9/4/2024 "Bravo Support" 4/5 What do you like best about TruCentive? The ability to choose digital reward codes. The support team has been amazing and super helpful supporting our unique configuration for our clients. Review collected by and hosted on G2.com. What do you dislike about TruCentive? There is not currently the option to combine multiple reward types into one project. Current setup requires individual projects per reward which makes it's manual to upload multiple lists per reward. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? It's allowing our customers options for physical and digital rewards. This makes it appealing to our variety in age groups. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-10173544/official_response/edit) Thanks so much for taking the time to leave a review! We are so glad you are enjoying the variety TruCentive has to offer! Also just so you know, we do offer the ability to combine multiple reward types in to one project, including national and international gift cards, local cards, charity cards, physical merchandise and personalized SWAG! If you need help with this you can contact us at support@trucentive.com and we can walk you through the process! Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Lynn K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynn K.") LK Lynn K. Chief Development Officer (CDO) Mid-Market (51-1000 emp.) 5/22/2024 "TrueCentive has been an easy to use and efficient way to distribute gifts to our employees." 4.5/5 What do you like best about TruCentive? There are several upsides to using TrueCentive. Gift distribution is so easy, we are able to customize each message, unclaimed gifts are refunded to our account and the TrueCentive customer service is AMAZING!! Review collected by and hosted on G2.com. What do you dislike about TruCentive? We have had some complaints from our non-tech-savy employees stating that is was hard to retrieve their gift cards. This was NOT a TrueCentive problem but an end user issue. Now that we have done several gift distributions, most of our employees have figured it our and things are running smoothly Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? TrueCentive has solved the problem of distributing giftts to multiple locations and departments. It has also prevented people from misplacing a physical gift card. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-9687640/official_response/edit) Thank you so much for your glowing review! We are so glad that TruCentive has simplified gift delivery for your organization! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GM Gina M. Mid-Market (51-1000 emp.) 1/26/2024 "Excellent Experience" 5/5 What do you like best about TruCentive? TruCentive is a super easy platform to use and allows the employer to send recognition, gift cards, and other rewards to team members around the world in a few simple steps. The team at TruCentive is outstanding. They are responsive, helpful, friendly, and full of information. Getting started on the platform was easy as well. Albert Evans was really helpful and followed up with me consistently, even holding a 2nd demo meeting so that I could introduce the system to our Employee Resource Group. Also, I recently needed to turn a project around quickly and the team at TruCentive jumped right in to help me. Jim Meyer stayed late just to make sure I had everything I needed! I would recommend this platform to anyone. Review collected by and hosted on G2.com. What do you dislike about TruCentive? I have not experienced a downside using TruCentive. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? The biggest problem I had was the ability to send gift cards or other types of recognition to employees outside of the USA. With TruCentive, I simply click on the countries I need, and I'm ready to go. It has solved a major headache for me! Also, the ability to mass send recognition is huge. Other platforms have required entering individuals one by one - very time consuming. With TruCentive, I upload a list, and it's done. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-9159249/official_response/edit) Hi Gina! Thank you so much for your thoughtful review, we are thrilled that TruCentive has streamlined your incentive delivery process! We look forward to working with you! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarah W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah W.") SW Sarah W. Senior Market Research Manager Mid-Market (51-1000 emp.) 5/24/2024 "Fulfill research incentives easily" 4.5/5 What do you like best about TruCentive? TruCentive is a great partner for fulfilling incentives for research studies such as surveys, focus groups, and in-depth interviews. There is a small fee for each incentive, but if a respondent does not collect their incentive, the value is returned to your account for future use. The customer support is excellent. Review collected by and hosted on G2.com. What do you dislike about TruCentive? The interface is not 100% intuitive, but customer support is available. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? The main problem TruCentive solves is the ease of distributing incentives to respondents. This lets me focus on analyzing the data! Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-9699124/official_response/edit) Thank you so much for the review Sarah! We are thrilled that TruCentive has made your job easier! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cindy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy K.") CK Cindy K. Executive Business Adminstrator Mid-Market (51-1000 emp.) 9/6/2024 "Trucentive is a Win Win" 5/5 What do you like best about TruCentive? Trucentive helps me to manage morale items to a world wide team by providing relevant gift cards and local items per country. They respond fast and are always helpful if I have any issues. Review collected by and hosted on G2.com. What do you dislike about TruCentive? If I have any trouble creating a new project, they are always quick to help within the tool. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? Unused gift cards come back to the business to use again. Saves us money Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-10195186/official_response/edit) Thank you for the wonderful feedback! We’re thrilled to hear that TruCentive is helping you manage morale items effectively across your global team and that our responsive support team has been helpful. Validated ReviewerSource: G2 invite on behalf of seller SD Scott D. Managing Partner Small-Business (50 or fewer emp.) 6/28/2024 "We use TruCentive for survey rewards. It's easy to use, and SurveyMonkey integration is great." 4.5/5 What do you like best about TruCentive? User friendly interfaces, easy to set up campaigns, and deploy incentives. Plus we're really happy with the responsive support team when we have questions. Review collected by and hosted on G2.com. What do you dislike about TruCentive? Some better options with design templates Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? We're always looking for increases in our survey responses, and having an easy integration with incentives partner really helps us. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-9846644/official_response/edit) Thanks so much for the thoughtful review! We are so glad you are enjoying all TruCentive has to offer! Current UserValidated ReviewerSource: Seller invite ![Bobby W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobby W.") BW Bobby W. Corporate Human Resources Generalist Mid-Market (51-1000 emp.) 12/7/2023 "Easy to Use, and an Excellent Platform and Partner!" 5/5 What do you like best about TruCentive? This platform is so easy to use and implentation is almost "turn key". You may start designing your campaign or project by selecting from a large array of template options. The design portion is very intuitive and user friendly. The platform has a number of features you may start from and build upon. Customer Support is top notch and readily available with any questions or concerns. Integration is simplistic like Awardco. The text messaging feature is awesome and so easy to use. You are able to brand your business and execute so easily, especially when communicating with a large number of employees. Frequency is for reminders is easy to setup. Take a recent project, duplicate and change up spefics to the related season or contest. Reporting is very easy and you dont have to be an excel guru to check out your results. Truly exceeds my expectations! Review collected by and hosted on G2.com. What do you dislike about TruCentive? There really are no complaints. Easy as 1-2-3. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? No issues at this time. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-8978802/official_response/edit) Hi Bobby, thanks so much for the awesome review! We are so glad that you have found TruCentive fun and easy to use! We look forward to many future projects together. 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