--- title: TruCentive Reviews meta\_title: 'TruCentive Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 135 reviews by the users' company size, role or industry to find out how TruCentive works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 135 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### TruCentive Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find TruCentive incredibly **easy to use** , making gift customization and survey collection a breeze for small businesses. [(8 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919698&qs=pros-and-cons#reviews) Users praise the **timely and helpful customer support** from TruCentive, enhancing their overall experience and satisfaction. [(4 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919306&qs=pros-and-cons#reviews) Users appreciate the **easy redemption process** of TruCentive, allowing quick rewards for survey participants and employees. [(3 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918325&qs=pros-and-cons#reviews) Users find TruCentive's **easy sending** feature excellent for distributing gift cards and rewards quickly and efficiently. [(3 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918652&qs=pros-and-cons#reviews) Users love the **convenient distribution** of TruCentive gift cards, appreciating the cost savings and professional customization options. [(3 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918246&qs=pros-and-cons#reviews) Users find the **usage difficulty** of TruCentive challenging, often requiring assistance and facing cumbersome processes. [(4 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918104&qs=pros-and-cons#reviews) Users report **email issues** with TruCentive, impacting communication and overall satisfaction with the service. [(1 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1987906&qs=pros-and-cons#reviews) Users feel that **limited reporting options** in TruCentive hinder their ability to fully utilize the program's potential. [(1 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=2301862&qs=pros-and-cons#reviews) Users find the **process time-consuming** , requiring careful planning for adding funds and branded swag requests. [(1 mentions)](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919629&qs=pros-and-cons#reviews) ### Top Pros or Advantages of TruCentive ##### 1. Ease of Use Users find TruCentive incredibly **easy to use** , making gift customization and survey collection a breeze for small businesses. [ See 8 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919698&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you like about TruCentive? The system is very easy to use as the account administrator. The service I've received from the TruCentive staff has always been extremely timely, hel ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy convenient tool international teams and great collaborators" What do you like about TruCentive? I really appreciated the team’s friendly communication and the support they provided with my first order. ##### 2. Customer Support Users praise the **timely and helpful customer support** from TruCentive, enhancing their overall experience and satisfaction. [ See 4 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919306&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you like about TruCentive? The system is very easy to use as the account administrator. The service I've received from the TruCentive staff has always been extremely timely, hel ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incentives Made For You, No Matter Who You Are" What do you like about TruCentive? TruCentive has an incredible customer service team that works with you to figure out what you need. When we implemented TruCentive, our incentives bec ##### 3. Easy Redemption Users appreciate the **easy redemption process** of TruCentive, allowing quick rewards for survey participants and employees. [ See 3 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918325&qs=pros-and-cons#reviews) See Related User Reviews ![Thomas W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas W.") TW Thomas W. Enterprise (\> 1000 emp.) 5.0/5 "2 years into the relationship - Impressed with TruCentive" What do you like about TruCentive? We have been using TruCentive for two years. They make global incentives quick and easy to deliver. Their team is super responsive. The platform is fu ![Alexis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis M.") AM Alexis M. Small-Business (50 or fewer emp.) 5.0/5 "Great Survey Platform!" What do you like about TruCentive? It’s extremely user friendly and easy to use! We used the platform to create surveys to distribute electronically nationwide. TruCentive made it easy ##### 4. Easy Sending Users find TruCentive's **easy sending** feature excellent for distributing gift cards and rewards quickly and efficiently. [ See 3 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918652&qs=pros-and-cons#reviews) See Related User Reviews AN 4.5/5 "Procuring gift cards" What do you like about TruCentive? World wide gift cards are easy to distribute and funds come back to Org if not used ![Alexis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis M.") AM Alexis M. Small-Business (50 or fewer emp.) 5.0/5 "Great Survey Platform!" What do you like about TruCentive? It’s extremely user friendly and easy to use! We used the platform to create surveys to distribute electronically nationwide. TruCentive made it easy ##### 5. Gift Cards Users love the **convenient distribution** of TruCentive gift cards, appreciating the cost savings and professional customization options. [ See 3 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918246&qs=pros-and-cons#reviews) See Related User Reviews AN 4.5/5 "Procuring gift cards" What do you like about TruCentive? World wide gift cards are easy to distribute and funds come back to Org if not used AN 5.0/5 "Savings and Style" What do you like about TruCentive? First, we have used a lot of platforms for delivering gift cards. TruCentive has saved us about 20% on our deliveries by returning unclaimed cards and ### Top Cons or Disadvantages of TruCentive ##### 1. Usage Difficulty Users find the **usage difficulty** of TruCentive challenging, often requiring assistance and facing cumbersome processes. [ See 4 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1918104&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you dislike about TruCentive? There is nothing to dislike about TruCentive. AN 4.5/5 "Procuring gift cards" What do you dislike about TruCentive? it's not intuitive, I need help every time I create a new program. ##### 2. Email Issues Users report **email issues** with TruCentive, impacting communication and overall satisfaction with the service. [ See 1 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1987906&qs=pros-and-cons#reviews) See Related User Reviews ![Sam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam C.") SC Sam C. Small-Business (50 or fewer emp.) 4.5/5 "Very useful program for research participant rewards" What do you dislike about TruCentive? There is nothing to dislike about TruCentive. ##### 3. Limited Reporting Users feel that **limited reporting options** in TruCentive hinder their ability to fully utilize the program's potential. [ See 1 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=2301862&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incentives Made For You, No Matter Who You Are" What do you dislike about TruCentive? I still think more reporting options would be great, but otherwise it's an excellent program. ##### 4. Time-consuming Users find the **process time-consuming** , requiring careful planning for adding funds and branded swag requests. [ See 1 mentions ](https://www.g2.com/products/trucentive/reviews?filters%5Bsentiment_snippet%5D=1919629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 5.0/5 "Easy to Use" What do you dislike about TruCentive? Adding funds takes a couple of days, so you really have to plan it out. The process for branded swag is a bit cumbersome. AN Verified User in Airlines/Aviation 9/20/2025 "Savings and Style" 5/5 What do you like best about TruCentive? First, we have used a lot of platforms for delivering gift cards. TruCentive has saved us about 20% on our deliveries by returning unclaimed cards and secondly they let us design professional emails and landing pages that are about us, not them! AND they let us send from our own email addresses so it doesn't look like phishing. Review collected by and hosted on G2.com. What do you dislike about TruCentive? So far, we are elated! If we could have more reminders that might be nice, but not really necesarry. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? We need to send DoorDash, GrubHub and Uber Eats cards to our virtual lunch and learn visitors Review collected by and hosted on G2.com. Show More Response from Jim Meyer of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-11708349/official_response/edit) Thanks so much for your support! Our goal is to provide a more cost-effective solution with a better experience for you and your customers. Current UserValidated ReviewerSource: In-app TK Tom K. Research Assistant Small-Business (50 or fewer emp.) 3/12/2025 "Gift Cards, Payments, SWAG" 5/5 What do you like best about TruCentive? We just launched an employee engagement program that includes onboarding and ongoing rewards for our team. We offer a mix of shirts with our logo, mugs, and a selection of gift cards for those who have been here a while... too many shirts. Everyone is happy! Review collected by and hosted on G2.com. What do you dislike about TruCentive? So far so good. We launched in January and everyone is happy! Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? We now have a program to add incentives to keep our team engaged. We did a New Year gift, Employee Appreciation day, and a bunch of little random events like coffee for all on Thursday to have on Friday. - Starbucks, Dunkin, Peete's, and a few others. No more nastygrams from the Starbucks haters... Yeah Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-10937473/official_response/edit) Thanks so much for taking the time to leave a review! We are so happy that TruCentive is elevating incentives for your organization! Current UserValidated ReviewerSource: Organic AN Verified User in Executive Office 10/6/2025 "Procuring gift cards" 4.5/5 What do you like best about TruCentive? World wide gift cards are easy to distribute and funds come back to Org if not used Review collected by and hosted on G2.com. What do you dislike about TruCentive? it's not intuitive, I need help every time I create a new program. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? I have a WW Org, it equalizes sending gift cards Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Maria P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria P.") MP Maria P. Director of Marketing Small-Business (50 or fewer emp.) 4/27/2023 "Nice platform that allows you to design a nice piece." 3.5/5 What do you like best about TruCentive? Platform and design options are useful- would like to see more variety Review collected by and hosted on G2.com. What do you dislike about TruCentive? Payment portion and fees are a bit much and sometimes confusing. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? Trucentive continues to send new ideas for our team to utilize the platform in different ways. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-8001747/official_response/edit) Hi Maria! Thank you so much for taking the time to leave your feedback, we really appreciate it! We have recently updated our Billing page to be even more user friendly so you can take care of payments and invoices all in one place. We have also added more flexible pricing plans that offer discounts depending on your sending volume. We are always happy to review your account with you to make sure you are getting the best deal, contact us at support@trucentive.com if you would like to discuss it! 10/7/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services 10/6/2025 "Easy to Use" 5/5 What do you like best about TruCentive? Very easy to use for smaller businesses who don't have a huge budget for gifts. The customization options for the landing page and emails are great, and building out the available gifts is simple. Review collected by and hosted on G2.com. What do you dislike about TruCentive? Adding funds takes a couple of days, so you really have to plan it out. The process for branded swag is a bit cumbersome. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? Being able to easily send gifts to customers without having to ship anything. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app CB Charita B. Talent Development Manager Mid-Market (51-1000 emp.) 3/23/2023 "Truly efficient" 4.5/5 What do you like best about TruCentive? Enjoy using Trucentive for recognition. It's immediate and allows you to copy campaigns, test before sending, and manage funds. No funds are lost if not received. Review collected by and hosted on G2.com. What do you dislike about TruCentive? Nothing to dislike at this time. It works as advertised. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? TruCentive solves the problem of making recognition and incentives timely. Allows recipients their choice of recognition and houses everything in one place. Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-7861188/official_response/edit) Hi Charita, thanks for your review! We are so glad that TruCentive is helping your streamline your recognition process! 5/27/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/31/2025 "Great Morale Gift" 5/5 What do you like best about TruCentive? TruCentive is a great place to use your Morale budget - There is something for everyone. Easy to use and Customer Support is amazing. Review collected by and hosted on G2.com. What do you dislike about TruCentive? If the email sent to recipients did resemble a spam mail. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? TruCentive lets folks pick their own gift card Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-11463520/official_response/edit) Thanks so much for your review! We are glad you are enjoying all TruCentive has to offer! Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software 10/6/2025 "Great for Morale!" 5/5 What do you like best about TruCentive? Worldwide use of products - Lots of choices Review collected by and hosted on G2.com. What do you dislike about TruCentive? App could be a bit more user friendly. sometimes I do need to get help to use. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? Tracking- availability worldwide Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services 8/14/2025 "Easy, Fast and Refundable Deliveries" 5/5 What do you like best about TruCentive? The fact that we get our money back on forgotten and lost incentive deliveries Review collected by and hosted on G2.com. What do you dislike about TruCentive? It's been great, no negatives. We have used many platforms and TruCentive gives us more for our money. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? Setting up sales meetings with coffee as an enticement for attending. Attendance is up over 60% Review collected by and hosted on G2.com. Show More Response from Kate Gonzalez of TruCentive [Editedit](https://www.g2.com/survey_responses/trucentive-review-11546934/official_response/edit) Thank you so much for the excellent review! We are glad you are enjoying all TruCentive has to offer! Current UserValidated ReviewerSource: In-app ![Comelita N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Comelita N.") CN Comelita N. Chief Human Resources Officer Mid-Market (51-1000 emp.) 5/27/2025 "Review" 3.5/5 What do you like best about TruCentive? Assess ability and how easy it is. Also the many options. Review collected by and hosted on G2.com. What do you dislike about TruCentive? Can't say that there is anything I disliked about this. Review collected by and hosted on G2.com. What problems is TruCentive solving and how is that benefiting you? It puts the decision in the employee's hands to choose what they want. Review collected by and hosted on G2.com. 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