---
title: Trouble Ticket Express Reviews
meta_title: 'Trouble Ticket Express Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Trouble Ticket Express works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Trouble Ticket Express Reviews
**Vendor:** Troubleticketexpress  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Trouble Ticket Express
Open source trouble ticket system




## Trouble Ticket Express Reviews
  ### 1. Open source and cloud based trouble ticket system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Siddhesh K. | Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 06, 2023

**What do you like best about Trouble Ticket Express?**

I think the best this about this software is it is cloud-based and open source. this is easy to use as automatic instructions will give you the path to follow and monitoring ticket progress is very easy. Email broadcast notification is also a helpful feature.

**What do you dislike about Trouble Ticket Express?**

Till now it is not integrated with other software if it will then this is very usefull.

**What problems is Trouble Ticket Express solving and how is that benefiting you?**

It looks like a one-stop solution for bug tracking, project management, and to-do list. Workflows are solving customers' true needs. Automatic instructions helping users to decide what should be the next step.



- [View Trouble Ticket Express pricing details and edition comparison](https://www.g2.com/products/trouble-ticket-express/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-09+10%3A29%3A53+-0500&secure%5Bsession_id%5D=5ebda885-ea19-4869-9202-07f83d1a1462&secure%5Btoken%5D=6d493b9e1ee4ae75a13787bd768221cf471b30663c0c78da5a841e24b635a9cf&format=llm_user)

## Trouble Ticket Express Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Trouble Ticket Express Alternatives
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