Facets is our database and I love the shortcuts that it allows me to use within the database for faster productivity. Review collected by and hosted on G2.com.

I dislike the old feel to the program but the color change recently helped and it was an upgrade at least. Review collected by and hosted on G2.com.

Several different applications that cater to each line of business. The app is changing now with lots more enhancements. It can be customized from the back end. Review collected by and hosted on G2.com.

Archaic look and feel. needs to be more user-friendly for today's users. Many issues for complicated/complex claims. Review collected by and hosted on G2.com.

The Transfer ability is very helpful when moving back and forth between applications without having to open each new prefix. Review collected by and hosted on G2.com.

There are overlapping applications and some feel like they should be broken into smaller application groups. Review collected by and hosted on G2.com.

Facets is useful when it comes to information and answering questions on benefits, etc. Review collected by and hosted on G2.com.

Facets is a useful system but can have a lot of problems for a software from small glitches to crashing completely and being completely useless at times. Review collected by and hosted on G2.com.

I like that you can look up patients info and get correct information on the patients medical claims and doctor information. Review collected by and hosted on G2.com.

I do not like that some time it doesnt have up to date info on the patients doctors. Review collected by and hosted on G2.com.

Basic queueing system that is easy to understand and simple to use Review collected by and hosted on G2.com.

Templates should be built in, and there should be Data validation as you type Review collected by and hosted on G2.com.

Very simple applications with straight forward interface and smooth transitions/ transfer to other applications in tool. Review collected by and hosted on G2.com.

From experience of building on and changes over the years it appears that custom designs to not flow well to system upgrades. As it brakes the functionality Review collected by and hosted on G2.com.