--- title: TriZetto Facets Reviews meta_title: 'TriZetto Facets Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how TriZetto Facets works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 17 scale: '5' date_modified: '2026-05-05' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # TriZetto Facets Reviews **Vendor:** Cognizant **Category:** [Medical Billing Software](https://www.g2.com/categories/medical-billing) **Average Rating:** 4.3/5.0 **Total Reviews:** 17 ## About TriZetto Facets Facets is a modular system integrating consumer, care, claims and revenue management to help organizations meet their business goals. ## TriZetto Facets Reviews ### 1. Facets modules are centered around the Digital 360 suite **Rating:** 5.0/5.0 stars **Reviewed by:** Abhilash V. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about TriZetto Facets?** Streamlined flexible configuration supports speed to market; Designed to meet business needs of today and tomorrow **What do you dislike about TriZetto Facets?** Claims business rules configuration extremely complex.Perform Pricing and Risk Management **What problems is TriZetto Facets solving and how is that benefiting you?** Enhanced interoperability to facilitate data exchange and integration with other healthcare systems Improved analytics and reporting capabilities for better decision-making Enhanced member and provider portals for a more user-friendly experience Compliance with the latest regulatory requirements, such as HIPAA updates ### 2. It’s an excellent company **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank A. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about TriZetto Facets?** Modular system and how it is integrated. **What do you dislike about TriZetto Facets?** There is nothing wrong or dislike about trizetto facets so far. **What problems is TriZetto Facets solving and how is that benefiting you?** FACETS practice helps in implementing and managing the FACETS platform to reduce plan administrative costs, improve business processes and deliver better value for care management solutions ### 3. One of the better clearinghouses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about TriZetto Facets?** User friendly ans straighforward. I like how i have access to do what i want **What do you dislike about TriZetto Facets?** When its down often. When there's issues with remits being late **What problems is TriZetto Facets solving and how is that benefiting you?** Claims on hold queue and proof of timely filing is available easily ### 4. Great claims processing company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about TriZetto Facets?** We have been using Trizetto for many years now and have never run into any problems getting out claims out to insurances. Their website is very user friendly. Customer service is always very helpful and easy to get ahold of. **What do you dislike about TriZetto Facets?** There is seriously nothing I dislike regarding Trizetto. Great company! **Recommendations to others considering TriZetto Facets:** If your business is looking for a medical claims processor, look no further! Trizetto will meet all your needs for your medical billing. **What problems is TriZetto Facets solving and how is that benefiting you?** Ttizetto is able to process out all our medical claims to different insurance companies in a timely manner. When claims go out correctly our office is paid on time and claims are not outstanding. If there is an error on the claim from our office error, the claim is denied and sent back to use for correction right away. ### 5. Standard **Rating:** 4.0/5.0 stars **Reviewed by:** Masha D. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2019 **What do you like best about TriZetto Facets?** Very good UI, easy to use and intuitive **What do you dislike about TriZetto Facets?** Can be confusing and times and can be laggy **What problems is TriZetto Facets solving and how is that benefiting you?** Help me in many objectives of my work ### 6. Limited Overview of Facets **Rating:** 3.5/5.0 stars **Reviewed by:** Joyce H. | Payroll Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2020 **What do you like best about TriZetto Facets?** Somewhat easy to search in fields for the data you want (but you need to know where you need to be first). **What do you dislike about TriZetto Facets?** Some data has to be entered into different modules - the data does not seem to cross over. **What problems is TriZetto Facets solving and how is that benefiting you?** Reporting is more robust that our previous software. ### 7. A robust and complete platform for healthcare and Insurance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about TriZetto Facets?** The way facets segregates various aspects of a claim, member, enrollment, provider and all the various aspects of a healthcare incident into modules or dimensions as we refer to them in the datawarehouse world is just the coolest way to work through a module or join multiple to make a fact. **What do you dislike about TriZetto Facets?** I personally have felt like its biggest strength is a cause for concern, or maybe its just within my organization. We have seen issues with integrating changes into facets as somewhat of a cumbersome effort. **What problems is TriZetto Facets solving and how is that benefiting you?** Most of the services we as a company provide in healthcare use the facets platform to organize data. ### 8. “Process medical and hospital claims” **Rating:** 5.0/5.0 stars **Reviewed by:** Keni K. | Head of Financial Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2019 **What do you like best about TriZetto Facets?** In my business of insurance policies there are hundreds of insurance claim per year and does require proper processing before approval. FACETS have proved to be an excellent choice for my company in dealing with medical claims as it automates claims processing, care management, all the billing procedure etc. It really helps in reducing errors, and is productive throughout multiple departments. **What do you dislike about TriZetto Facets?** I don’t think there is any major disadvantage to this particular platform it has multiple options and solutions but just sometimes using them effectively could present a challenge because it is not so user friendly. The overlapping of application is a great mess and becomes really confusing at times. **What problems is TriZetto Facets solving and how is that benefiting you?** It is of great benefit when you have to track down all different members who claim to their doctors and to make sure that they are actually enrolled to our insurance company. It is very easy to use once you familiarize yourself self with all its features. It really helped my organisation's business and operational efficiency. ### 9. Your helper in processing hospital and medical claims. **Rating:** 5.0/5.0 stars **Reviewed by:** Josie M. | Product Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about TriZetto Facets?** FACETS have proved to be an excellent choice for my company in dealing with medical claims as it automates claims processing, care management, all the billing procedure, etc as in my business of insurance policies there are hundreds of insurance claim that require proper processing before approval. **What do you dislike about TriZetto Facets?** This layout of the overlapping of application is so awful and creates a great mess in addition to that it becomes confusing at times. The interface needs a great deal of upgrades to make it more easy to use. **What problems is TriZetto Facets solving and how is that benefiting you?** I find it quite helpful for my organization’s business and operational efficiency. Works great while tracking down all different members who claimed something about their doctors and to make sure whether they are enrolled in our insurance company. ### 10. Facets **Rating:** 3.5/5.0 stars **Reviewed by:** Brenna T. | Health Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about TriZetto Facets?** I like the amount of information that facets can give, and it is password protected. I like how we can see pricing of claims and find doctors that they use. **What do you dislike about TriZetto Facets?** It has a lot of information but sometimes it is hard to use. It is hard to open up someone because it asks for two different people **Recommendations to others considering TriZetto Facets:** To make sure you need to use it **What problems is TriZetto Facets solving and how is that benefiting you?** We can see members claims to the doctor, and we can see if they are enrolled in our insurance ### 11. I think it is a great program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about TriZetto Facets?** Facets is our database and I love the shortcuts that it allows me to use within the database for faster productivity. **What do you dislike about TriZetto Facets?** I dislike the old feel to the program but the color change recently helped and it was an upgrade at least. **Recommendations to others considering TriZetto Facets:** I think I would recommend this without a doubt in my mind, it is a great program for the job I worked. **What problems is TriZetto Facets solving and how is that benefiting you?** Facets is the core of our process, our enrollments go in facets and our work could not be done without it. ### 12. Very large claims processing software that is slowly getting better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about TriZetto Facets?** Several different applications that cater to each line of business. The app is changing now with lots more enhancements. It can be customized from the back end. **What do you dislike about TriZetto Facets?** Archaic look and feel. needs to be more user-friendly for today's users. Many issues for complicated/complex claims. **What problems is TriZetto Facets solving and how is that benefiting you?** Lots more data can be processed through batch on this tool. ### 13. Business Systems Analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Adam M. | Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about TriZetto Facets?** The Transfer ability is very helpful when moving back and forth between applications without having to open each new prefix. **What do you dislike about TriZetto Facets?** There are overlapping applications and some feel like they should be broken into smaller application groups. **Recommendations to others considering TriZetto Facets:** Facets is pretty intuitive and should be the standard. It can handle almost every situation presented and does so with relative ease. **What problems is TriZetto Facets solving and how is that benefiting you?** Facets is very easy to use for the most part and is the best product for claims processing. ### 14. Pros and cons **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2018 **What do you like best about TriZetto Facets?** Facets is useful when it comes to information and answering questions on benefits, etc. **What do you dislike about TriZetto Facets?** Facets is a useful system but can have a lot of problems for a software from small glitches to crashing completely and being completely useless at times. **Recommendations to others considering TriZetto Facets:** If your going to use the system make sure to update it frequently. **What problems is TriZetto Facets solving and how is that benefiting you?** Facets is primarily used to answer questions on members accounts. Benefits realized with facets are the ones members inquire about. Facets itself has not many benefits due to the system issues it always has. ### 15. Facets Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about TriZetto Facets?** I like that you can look up patients info and get correct information on the patients medical claims and doctor information. **What do you dislike about TriZetto Facets?** I do not like that some time it doesnt have up to date info on the patients doctors. **What problems is TriZetto Facets solving and how is that benefiting you?** The benefits of Facets is you can see all the medical claims for a patient when WebFocus doesnt pull them because they are too old. ### 16. Facets for healthcare **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about TriZetto Facets?** Basic queueing system that is easy to understand and simple to use **What do you dislike about TriZetto Facets?** Templates should be built in, and there should be Data validation as you type **What problems is TriZetto Facets solving and how is that benefiting you?** Queueing workflow and coordinating from different departments ### 17. Works well when for operations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about TriZetto Facets?** Very simple applications with straight forward interface and smooth transitions/ transfer to other applications in tool. **What do you dislike about TriZetto Facets?** From experience of building on and changes over the years it appears that custom designs to not flow well to system upgrades. As it brakes the functionality **What problems is TriZetto Facets solving and how is that benefiting you?** Having an operational system solution for business ## TriZetto Facets Discussions - [What is facets configuration?](https://www.g2.com/discussions/what-is-facets-configuration) - [What is facets workflow?](https://www.g2.com/discussions/what-is-facets-workflow) - [Does TriZetto own facets?](https://www.g2.com/discussions/does-trizetto-own-facets) - [What is TriZetto facets software?](https://www.g2.com/discussions/what-is-trizetto-facets-software) - [View TriZetto Facets pricing details and edition comparison](https://www.g2.com/products/trizetto-facets/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+23%3A46%3A52+-0500&secure%5Bsession_id%5D=5b06660d-6d54-4aec-8b9b-7909f5181813&secure%5Btoken%5D=46ba49721a286bc38e97a92ed0c227ef56c7a1db569159ed82a74952ed0ed442&format=llm_user) ## TriZetto Facets Features **Administration** - Process Automation - CAPS - Claims Processing - CAPS - Legacy Support - CAPS **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Agentic AI - Medical Billing** - Natural Language Interaction **Operations** - Compliance - CAPS - Care Innovation - CAPS - Interoperability - CAPS - Cloud Hosted - CAPS **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management ## Top TriZetto Facets Alternatives - [Waystar](https://www.g2.com/products/waystar/reviews) - 4.4/5.0 (116 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.6/5.0 (358 reviews)