CM
Claudia M.
Small-Business (50 or fewer emp.)
"We love using tripleseat"
5/5
What do you like best about Tripleseat?

It helps us stay organized and on top of our tasks. Very useful to keep all information in one place Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

That we can’t link square. It would be great if they could implement that Review collected by and hosted on G2.com.

BM
Brett M.
Small-Business (50 or fewer emp.)
"Tripleseat is Fantastic"
5/5
What do you like best about Tripleseat?

It’s SO user friendly and customizable. It makes my job much easier and streamlines most tasks into one platform. Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

Sometimes emails end up in my clients’ junk mail folders. Review collected by and hosted on G2.com.

Alanna F.
AF
Alanna F.
Small-Business (50 or fewer emp.)
"Very helpful"
5/5
What do you like best about Tripleseat?

Helps streamline planning, events, reminders and future business Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

Sometimes I feel like I can’t throw together a quick quote when maybe the lead isn’t viable Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Customer service is not as helpful after you sign on with them."
3.5/5
What do you like best about Tripleseat?

The software is fairly easy to use and learn. Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

The price of service has been going up 5% each year for the past 3 years. They used to help with updating our documents, but now they are not so helpful after being with them for almost 7 years.

They try their hardest not to update the documents that you use to create contracts. They want you to do it yourself. If you want them to update the contract then you have to pay $125/hour for their "Professional Service Reps" to update it for you or you can wait over two weeks for them to do it at no extra charge. Review collected by and hosted on G2.com.

Chris C.
CC
Chris C.
Regional Restaurant Manager | Restaurant Consultant
Mid-Market (51-1000 emp.)
"Great platform"
5/5
What do you like best about Tripleseat?

After seeing triple seat in use I believe that the best part is how organized it is. Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

I think being more integrated would help the system. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"It’s been easy but takes some constant adjusting at the same time"
5/5
What do you like best about Tripleseat?

I love the layout of the templates, makes it easy to select the one you need and communicate with the customers. Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

I don’t like that it’s updates quite frequently and takes a couple of days to adjust and in a few weeks moves things around again. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Tripleseat is user friendly, great to customize"
4.5/5
What do you like best about Tripleseat?

I like that the discussion threads are visible to all users with an account. This makes information verification easier for coordinators who do not remain on site for events Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

The discussion thread change (aesthetically) Review collected by and hosted on G2.com.

Verified User in Museums and Institutions
UM
Verified User in Museums and Institutions
Small-Business (50 or fewer emp.)
"Tripleseat Review"
4/5
What do you like best about Tripleseat?

Event profiles automatically updating with any changes is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

Cannot connect with Tessitura which is our accounting system. Review collected by and hosted on G2.com.

BG
Behzad G.
Sales Manager
Mid-Market (51-1000 emp.)
"One of the best programs I have ever used to book private events."
5/5
What do you like best about Tripleseat?

I love how Triple seat lets me know when a guest has read an email or sent in a credit card. So helpful when I am booking a busy month. Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

I wish there was a section to take better notes, kind of like a log of events. Review collected by and hosted on G2.com.

LS
Lakhbir S.
Guest Services Supervisor
Mid-Market (51-1000 emp.)
"Excellent Dashboard for all the information"
5/5
What do you like best about Tripleseat?

You are able to see the leads, forecast, events and calendar on the dashboard. My task and overdue task all on one page, that's excellent! Review collected by and hosted on G2.com.

What do you dislike about Tripleseat?

I am so impressed with all the features and does not see anything which don't like. Review collected by and hosted on G2.com.