--- title: Tripleseat Reviews meta_title: 'Tripleseat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 359 reviews by the users' company size, role or industry to find out how Tripleseat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 359 scale: '5' date_modified: '2026-08-14' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Tripleseat Reviews **Vendor:** Tripleseat **Category:** [Venue Management Software](https://www.g2.com/categories/venue-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 359 ## About Tripleseat Tripleseat is the leading Event Management Software for venues, built for hospitality by hospitality. Trusted by over 20,000 venues, Tripleseat brings every lead, booking, and detail into one clear view, helping event teams spend less time chasing updates and more time delivering the moments that matter. ## Tripleseat Pros & Cons **What users like:** - Users value the **ease of use** of Tripleseat, appreciating its user-friendly interface and excellent support. (5 reviews) - Users appreciate the **intuitive design** of Tripleseat, finding it user-friendly and efficient for event management. (5 reviews) - Users value the **organization** provided by Tripleseat, making it easy to manage events and communications effectively. (5 reviews) - Users value the **automated updates and contract management** features of Tripleseat for their efficiency and accountability. (2 reviews) - Users appreciate the **centralized event communication** of Tripleseat, enhancing organization and collaboration with clients. (2 reviews) - Users value the **quick and effective customer support** provided by Tripleseat, enhancing their overall experience. (2 reviews) - Customizability (2 reviews) - Project Management (2 reviews) - Users appreciate the **time tracking features** of Tripleseat, finding it essential for managing their workflows effortlessly. (2 reviews) - Visibility (2 reviews) **What users dislike:** - Users express frustration with **email overload** , highlighting issues with message formatting and email notifications. (3 reviews) - Users find the **additional costs** for features and integrations in Tripleseat to be quite high. (2 reviews) - Users express a desire for **missing features** like better note-taking and improved financial functionality in Tripleseat. (2 reviews) - Users find that **complexity in functionality and reporting** can hinder their experience with Tripleseat's program. (1 reviews) - Users struggle with **difficult navigation** , facing persistent formatting issues that hinder document management and usability. (1 reviews) - Formatting Issues (1 reviews) - Inadequate Reminders (1 reviews) - Users find the **learning curve steep** , with interface and setup challenges complicating their experience of Tripleseat. (1 reviews) - Limited Customization (1 reviews) - Linking Issues (1 reviews) ## Tripleseat Reviews ### 1. Not small business friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2018 **What do you like best about Tripleseat?** Initially we had a positive experience with Gather. We had regular contact from their team and their support was stellar. We were told by our initial salesperson that we would receive a call from someone at renewal to discuss our contract and future pricing, as we received a discount for our first year. **What do you dislike about Tripleseat?** Due to some procedural changes at our business, we decided not to renew our contract with Gather. Imagine our surprise when we received a large charge on our credit card from Gather this month, with zero o the promised communication from their team regarding our renewal. We immediately reached out to their billing department and got no response. We reached out again to another team member who sent our email to yet another rep and received a curt answer that our contract required a 30 day cancellation with our contract attached. The “contract” we received was an invoice with a link inside of it to a website with their terms and conditions that they can edit and amend at their leisure. Not acceptable, and we never received any communication from their sales team as was promised to us. We were also renewed at a higher rate than our first year without our consent. We reached back out asking for an actual contract with this info and asked for a refund and the rep never responded. After the first ghosting, we contacted their “success” team again requesting a refund. We told them we did not want to renew and they said they would be happy to call and talk about how Gather could help us. We replied again stating we did not want to renew. We were ghosted again with no response. This makes a total of 4 separate contacts with no response. So here we are with event software we are no longer using, and the company has completely stopped responding to us. I would like to add that our final payment for our first term was drawn September, 2017 and we are obviously well over 30 days out from that. We were planning on utilizing Gather in the future once we revamped our events program, but that is now off the table and we will be warning other small businesses about their unacceptable billing practices. **What problems is Tripleseat solving and how is that benefiting you?** Zero, none ### 2. Not yet ready for prime time **Rating:** 1.0/5.0 stars **Reviewed by:** Timothy R. | Research Analyst - Food, Beverage and Nutrition, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** We like the electronic contracting and we like the ability to place a credit card on file **What do you dislike about Tripleseat?** The IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not. About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages I have asked Gather to make all the numbers and metrics on its Home page hyperlinked, but you they have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract. It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Gather proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info **What problems is Tripleseat solving and how is that benefiting you?** E-contracting and being PCI compliant **Official Response from Elizabeth Cleaves:** > We definitely appreciate the constructive feedback, Timothy! We definitely understand the frustration behind your experience with messaging in the mobile app, and we are very excited to release the next iteration of our app, which should ease a good bit of those pain points. I have also checked into the tickets that we have already created for Zenith Vineyards, and I will be sure to follow up with you via email as we receive updates to the BEO format and the multi-contact messaging, as these are currently in-progress with Development team! I'll also be logging your feedback on the e-signature process with the Product Team so that we will be able to reference this when re-evaluating our Proposal process. We definitely appreciate your feedback, and please never hesitate to reach out to our Support Team at support@gatherhere.com at any point! ### 3. Gather experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2017 **What do you like best about Tripleseat?** Internal communication is the only component I find useful **What do you dislike about Tripleseat?** Lack of email control, look of beo, limited financial reports, limit beo report, menu logistics, food and beverage coding, difficulty of use, not guest first, organization, search engine, no alert system **Recommendations to others considering Tripleseat:** Internal communication is good **What problems is Tripleseat solving and how is that benefiting you?** Internal communication is the only problem that we've gained ## Tripleseat Discussions - [How can Gather help me predict revenue?](https://www.g2.com/discussions/reporting-1b0cb2ca-1b3b-457e-81e0-f710adcd0670) - 1 comment, 1 upvote - [Can I collect e-signatures?](https://www.g2.com/discussions/signatures) - 1 comment, 1 upvote - [How much access do I have to your customer support? Is there a limit to how many times I can call them?](https://www.g2.com/discussions/support-6e9b45bd-5be6-4f4b-a795-edb1a56b595b) - 1 comment, 1 upvote - [How long does it take to get onboarded?](https://www.g2.com/discussions/onboarding) - 1 comment, 1 upvote - [Is my team’s work visible to me as a manager?](https://www.g2.com/discussions/visibility-9f2c67f2-6c43-4e65-bced-63e160699dcd) - 1 comment, 1 upvote - [View Tripleseat pricing details and edition comparison](https://www.g2.com/products/tripleseat-tripleseat/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A54%3A14+-0500&secure%5Bsession_id%5D=e0061482-6daa-425a-840f-0a51b1aae118&secure%5Btoken%5D=7636f809956fcce22e88bf10abdaeb52902a16c3f863361905bd3ab8da6fb57f&format=llm_user) ## Tripleseat Integrations - [22miles](https://www.g2.com/products/22miles/reviews) - [Airship](https://www.g2.com/products/airship/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Event Staff App](https://www.g2.com/products/event-staff-app/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Fiserv](https://www.g2.com/products/fiserv/reviews) - [Fishbowl (Restaurant Marketing)](https://www.g2.com/products/fishbowl-restaurant-marketing/reviews) - [Galley](https://www.g2.com/products/galley/reviews) - [GoTab](https://www.g2.com/products/gotab/reviews) - [Intuit Mailchimp Open Commerce](https://www.g2.com/products/intuit-mailchimp-open-commerce/reviews) - [Kenect](https://www.g2.com/products/kenect/reviews) - [Maestro](https://www.g2.com/products/maestro/reviews) - [Mews](https://www.g2.com/products/mews/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - [PeopleVine](https://www.g2.com/products/peoplevine/reviews) - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - [ProfitSword](https://www.g2.com/products/profitsword/reviews) - [Rex](https://www.g2.com/products/rex/reviews) - [Square for Restaurants](https://www.g2.com/products/block-square-for-restaurants/reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [TimeForge](https://www.g2.com/products/timeforge-timeforge/reviews) - [Tock](https://www.g2.com/products/tock/reviews) - [Uniguest](https://www.g2.com/products/uniguest/reviews) - [WebRezPro](https://www.g2.com/products/webrezpro/reviews) ## Tripleseat Features **Administration** - Billing and Invoicing - Reporting - Venue Calendar - Staff Management - Task Management - Utilization Reporting - Client Management - Rental Management - Document Management - Inventory Management - Discount Management - Contract/License Management - Delivery Management - Booking Management - Vendor Management - Reservations Management - Customer Management - Attendee Management - Sales Management - Calendar Management - Event Management - Contact Management **Agentic AI - Event Planning** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Event Management** - Online Booking - Resource Management - Facilities Management - Food and Beverage Management - Order Management - Multi-Facility - User Management **Sales and Marketing** - Customer Database - Sales Tools - Email Automation **Agentic AI - Venue Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Website Integration - Calendar/Reminder System - Third-Party Integrations **Additional Functionality** - Reporting & Statistics - CRM - Customizable Reports - Access Control - Shopping Cart - Electronic Payments - Activity Dashboard - Generative AI - Accounts Receivable - Digital Signature - Multi-Location - API - AI Copilot - Quotes/Estimates - Barcoding/RFID - Customer Portal - Alerts/Notifications - Asset Tracking - Customizable Branding - Email Templates - Lead Capture - Event Ticketing - Real-Time Data - Drag & Drop - Event Scheduling - Email Marketing - Financial Analysis - Credit Card Processing - Mobile Access ## Top Tripleseat Alternatives - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,234 reviews) - [Perfect Venue](https://www.g2.com/products/perfect-venue/reviews) - 4.8/5.0 (193 reviews) - [Planning Pod](https://www.g2.com/products/planning-pod/reviews) - 4.0/5.0 (18 reviews)