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Trinus URA e Call Center em Nuvem

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Cloud contact center with IVR, skill-based and priority call distribution (ACD), smart queues, call recording with search, real-time monitoring, whisper and listen-in for supervisors, reports (abandonment, average handling time, service level), outbound dialing, CRM screen pop, callback and omnichannel with voice, WhatsApp and AI chatbot under one customer history. Agents work from a browser or app. Português: Call center em nuvem com URA, distribuição de chamadas (ACD) por rodízio, habilidade ou prioridade, filas inteligentes, gravação com busca, monitoramento em tempo real, sussurro e escuta, relatórios (abandono, TME, TMA, nível de serviço), discagem ativa, integração com CRM (screen pop), URA reversa e callback e atendimento omnichannel com voz, WhatsApp e bot com IA no mesmo histórico. Atendentes pelo navegador ou aplicativo.

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