Trinity Reviews & Provider Details

Trinity’s Win/Loss analysis has provided us with invaluable insights from a clients’ perspective and has helped us to fine tune our sales process. We also really like the intuitive trend reports. Very powerful! Review collected by and hosted on G2.com.

Nothing at the moment. Trinity has been fast to respond to enhancement request. Review collected by and hosted on G2.com.

After years of making incorrect assumptions about why customers buy from us, we are now getting real, actionable and somewhat surprising insights.

It's also remarkable how many 'lost' opportunities are prepared to provide their feedback to this platform. Review collected by and hosted on G2.com.

Only that we are looking forward to being able to include custom questions - but I understand this is coming soon. Review collected by and hosted on G2.com.

Trinity provides me with solid information about the sales process and most importantly data on where I can improve during the sales process directly from the customer. Review collected by and hosted on G2.com.

No real downside to the information receive back, however sometimes it is difficult to get customers to engage. Review collected by and hosted on G2.com.

The fact that we get to the core of the issue really aids us in better decision making and strategic decisions in a highly competitive marketplace. Review collected by and hosted on G2.com.

We have been using this process for 6 years and cannot find a negative in the process or the people Review collected by and hosted on G2.com.

The engagement and insights from the team as well as the customer feedback Review collected by and hosted on G2.com.

nothing really have had a good experiance Review collected by and hosted on G2.com.

With a few steps you can create a simple proforma which a customer can then use to elaborate of why you won/lost an given opportunity. Review collected by and hosted on G2.com.

There are some ICT processes which could be simplified but I'm sure that it's just a matter of time before these are ironed out. Review collected by and hosted on G2.com.

Trinity were professional, experienced and timely in their execution of insightful win/loss reports Review collected by and hosted on G2.com.

there was nothing to dislike about our engagement of Trinity. Their consultants are industry experts Review collected by and hosted on G2.com.

I like that Trinity is a win/loss review, as you can learn from each experience. It is interesting to reevaluate and gain perspective from your engagements. Review collected by and hosted on G2.com.

Creating opportunities has a few little tricks to work through. However, there is nothing major, and overall is easy to use. Review collected by and hosted on G2.com.

Simple and easy to use by customers.

Customers share their frank and candid views about their experiences with your organisation in a way you may not experience in directly with asking them. As a result, you gain some insights into your organisation and the other organisations they interacted with. Review collected by and hosted on G2.com.

Too short a survey or responses from customers which could result in less than clear and conclusive feedback to take action against. Review collected by and hosted on G2.com.

The win/loss surveys were sent to prospects as part of a simple process and were completed. This demonstrates that prospects readly willing to share feedback. Review collected by and hosted on G2.com.

I didn't find anything on the platform that I disliked. The support team were excellent. Review collected by and hosted on G2.com.