--- title: TriNet Reviews meta\_title: 'TriNet Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1978 reviews by the users' company size, role or industry to find out how TriNet works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 1978 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### TriNet Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise TriNet's **responsive customer support** , consistently resolving issues efficiently and enhancing the overall experience. [(118 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1119650&qs=pros-and-cons#reviews) Users value the **responsiveness and helpfulness** of TriNet's support team, enhancing their overall experience and satisfaction. [(117 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1122589&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of TriNet, highlighting its smooth implementation and user-friendly interface. [(104 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1119391&qs=pros-and-cons#reviews) Users value the **automated payroll processing** of TriNet, appreciating consistent support and a seamless experience. [(66 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1118985&qs=pros-and-cons#reviews) Users appreciate the **quick response time** of TriNet's support team, ensuring prompt assistance whenever needed. [(40 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1119617&qs=pros-and-cons#reviews) Users experience **poor customer support** with unhelpful agents, delays in issue resolution, and excessive dependency on the support team. [(61 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1122440&qs=pros-and-cons#reviews) Users find TriNet's **high fees** to be a drawback, despite valuing their extensive HR and accounting services. [(31 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1122942&qs=pros-and-cons#reviews) Users find TriNet's interface **not intuitive** , with clunky navigation and confusing organizational structures affecting usability. [(28 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1117857&qs=pros-and-cons#reviews) Users find the **navigation difficult** , with a clunky interface and excessive redirects impacting their overall experience. [(22 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1121821&qs=pros-and-cons#reviews) Users find TriNet has **limited features** like absence of payroll approval and insufficient salary history visibility. [(21 mentions)](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1118951&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TriNet ##### 1. Customer Support Users praise TriNet's **responsive customer support** , consistently resolving issues efficiently and enhancing the overall experience. [ See 118 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1119650&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Support for Small Association" What do you like about TriNet? We have an HR department of one and TriNet offers a variety of resources to assist with about everything. From answering questions to solving problems ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Customer Service and user-friendly portal" What do you like about TriNet? It has been a great experience using Trinet compared to my experience on the other portals that I have used so far. My company has been using Trinet f ##### 2. Helpful Users value the **responsiveness and helpfulness** of TriNet's support team, enhancing their overall experience and satisfaction. [ See 117 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1122589&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Support for Small Association" What do you like about TriNet? We have an HR department of one and TriNet offers a variety of resources to assist with about everything. From answering questions to solving problems ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Customer Service and user-friendly portal" What do you like about TriNet? It has been a great experience using Trinet compared to my experience on the other portals that I have used so far. My company has been using Trinet f ##### 3. Ease of Use Users appreciate the **ease of use** of TriNet, highlighting its smooth implementation and user-friendly interface. [ See 104 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1119391&qs=pros-and-cons#reviews) See Related User Reviews ![samagra B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "samagra B.") SB samagra B. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Payroll, Needs Better Communication" What do you like about TriNet? I love that TriNet, over the three and a half years we've been using it, has never had a payroll issue or mistake. It's reliable in ensuring there are ![Britteny S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Britteny S.") BS Britteny S. Small-Business (50 or fewer emp.) 4.0/5 "Simplifies HR Management with Responsive Support" What do you like about TriNet? I appreciate that TriNet keeps things simple for me, especially since I have employees in multiple states. It really helps me cut down on time managin ##### 4. Payroll Users value the **automated payroll processing** of TriNet, appreciating consistent support and a seamless experience. [ See 66 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1118985&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Customer Service and user-friendly portal" What do you like about TriNet? It has been a great experience using Trinet compared to my experience on the other portals that I have used so far. My company has been using Trinet f ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV Sarah V. Mid-Market (51-1000 emp.) 4.5/5 "Highly Responsive Support, Needs Improved Performance Management" What do you like about TriNet? I like the responsiveness of the partners at TriNet. They're very thoughtful and have a can-do attitude for support, which is not always the case with ##### 5. Response Time Users appreciate the **quick response time** of TriNet's support team, ensuring prompt assistance whenever needed. [ See 40 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1119617&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV Sarah V. Mid-Market (51-1000 emp.) 4.5/5 "Highly Responsive Support, Needs Improved Performance Management" What do you like about TriNet? I like the responsiveness of the partners at TriNet. They're very thoughtful and have a can-do attitude for support, which is not always the case with ![Talha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talha A.") TA Talha A. 4.5/5 "Intuitive Use, but Lacks in Perks" What do you like about TriNet? I like how easy and intuitive it is to request PTO, see company holidays, and enroll in insurance with TriNet. I appreciate that I can view my W2 on t ### 5 Cons or Disadvantages of TriNet ##### 1. Poor Customer Support Users experience **poor customer support** with unhelpful agents, delays in issue resolution, and excessive dependency on the support team. [ See 61 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1122440&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Support for Small Association" What do you dislike about TriNet? While it is also easy to connect with a person at TriNet, sometimes getting to the correct expert in a particular area can be a bit difficult or delay ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Easy to Navigate with Helpful Self-Service Links" What do you dislike about TriNet? sometimes speaking to someone live for support for specific account related inquiries takes longer than to do it myself if I could ##### 2. High Fees Users find TriNet's **high fees** to be a drawback, despite valuing their extensive HR and accounting services. [ See 31 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1122942&qs=pros-and-cons#reviews) See Related User Reviews ![samagra B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "samagra B.") SB samagra B. Small-Business (50 or fewer emp.) 5.0/5 "Reliable Payroll, Needs Better Communication" What do you dislike about TriNet? I find that TriNet sometimes forgets to inform employers about a few things they miss. For example, if an administrator assigned to an account is maki MC Mike C. Mid-Market (51-1000 emp.) 4.0/5 "TriNet’s Policy Templates Make HR Easier for Small Businesses" What do you dislike about TriNet? The admin fees feel a bit high, especially since the offering seems limited to basic policies and handbooks for the company, and we still have to crea ##### 3. Not Intuitive Users find TriNet's interface **not intuitive** , with clunky navigation and confusing organizational structures affecting usability. [ See 28 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1117857&qs=pros-and-cons#reviews) See Related User Reviews JB Jordanna B. Mid-Market (51-1000 emp.) 4.0/5 "Effective PEO with Stellar Support, Needs Better Integration" What do you dislike about TriNet? The integration with StratusTime doesn't always work seamlessly. The PTO policies don't transfer seamlessly, and the terminations don't always transfe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Timely and Valuable" What do you dislike about TriNet? i find moving in and out of the employee edit screens to not always be intuitive and easy. I find myself exiting out of an employee screen and it tak ##### 4. Navigation Difficulty Users find the **navigation difficult** , with a clunky interface and excessive redirects impacting their overall experience. [ See 22 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1121821&qs=pros-and-cons#reviews) See Related User Reviews JB Jordanna B. Mid-Market (51-1000 emp.) 4.0/5 "Effective PEO with Stellar Support, Needs Better Integration" What do you dislike about TriNet? The integration with StratusTime doesn't always work seamlessly. The PTO policies don't transfer seamlessly, and the terminations don't always transfe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Timely and Valuable" What do you dislike about TriNet? i find moving in and out of the employee edit screens to not always be intuitive and easy. I find myself exiting out of an employee screen and it tak ##### 5. Limited Features Users find TriNet has **limited features** like absence of payroll approval and insufficient salary history visibility. [ See 21 mentions ](https://www.g2.com/products/trinet/reviews?filters%5Bsentiment_snippet%5D=1118951&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Customer Service and user-friendly portal" What do you dislike about TriNet? I believe they should work on enhancing their Performance Development section. It seems to be lacking the tools to implement it effectively. However, ![Sarah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah V.") SV Sarah V. Mid-Market (51-1000 emp.) 4.5/5 "Highly Responsive Support, Needs Improved Performance Management" What do you dislike about TriNet? The performance management section of TriNet could be better developed to be better integrated and include smarter workflows. The system doesn't ident ![Gabrielle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabrielle M.") GM Gabrielle M. Customer service Rep Mid-Market (51-1000 emp.) 8/3/2026 "TriNet: User-Friendly HR Tools with Outstanding Customer Support" 5/5 What do you like best about TriNet? I’ve found TriNet to be incredibly user-friendly, which has streamlined our daily HR tasks. Furthermore, their customer support team is outstanding; whenever I have had to call in for assistance, the representatives have been knowledgeable, responsive, and genuinely helpful in resolving my issues quickly. Review collected by and hosted on G2.com. What do you dislike about TriNet? Nothing really, maybe editing your times is a little complicated. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? I accidently put the wrong routing number they fixed it as soon as they could and were very kind. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/5/2026 "Intuitive UI with Knowledgeable Support" 5/5 What do you like best about TriNet? The user interface is very intuitive for our staff. The Manager/Admin portal is also fairly intuitive and accompanies by a breadth of available resources. Submitting support tickets is easy with real-time visibility and tracking. Review collected by and hosted on G2.com. What do you dislike about TriNet? At times it can be challenging to determine who the right point of contact is for urgent requests. The ticketing system is great but on occasion it is nice to have a single point of contact to pick up the phone and connect with. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? We are a small non-profit organization with no full-time Human Resources staff. TriNet serves as our HR Partner and PEO provider. Simplifying the day to day of payroll and HR operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ziaqueria C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ziaqueria C.") ZC Ziaqueria C. Quality Lead Technician Small-Business (50 or fewer emp.) 5/6/2026 "Effortless Management of Time and Benefits" 5/5 What do you like best about TriNet? What I like best about TriNet is how seamlessly it brings everything HR-related into one easy-to-use platform. The interface is clean and well-organized, and the navigation tabs make it simple to move between functions like time management, payroll, benefits, and HR documents without having to dig through multiple menus. I use the Time & Attendance section most often—it’s straightforward to clock in or adjust time punches, and the summary view makes it clear how many hours I’ve logged. The Time Off feature is also great since it shows my remaining PTO balance in real time, and submitting a request takes just a few clicks. Another part I use regularly is the Benefits section. I can easily compare plan details, check coverage info, or download documents like insurance cards without contacting HR. The Payroll tab is also incredibly handy—it gives me quick access to pay stubs, W-2s, and tax details all in one place. Overall, TriNet has streamlined my workflow by centralizing everything. I don’t have to email HR for routine questions or forms, and I can handle most tasks—like updating personal info or reviewing pay history—on my own. That convenience has saved me time and reduced small administrative roadblocks day to day. Review collected by and hosted on G2.com. What do you dislike about TriNet? I don’t have any major dislikes about TriNet at this point. From my research, the company appears well-regarded, though like many growing organizations, there are always opportunities to streamline communication and improve user experience. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? What I like about TriNet is that it takes a lot of the stress and confusion out of HR for growing businesses. Things like payroll, benefits, compliance, and employee support can become overwhelming really quickly, especially for smaller companies that don’t have huge HR teams. TriNet helps simplify all of that in one place. Review collected by and hosted on G2.com. Show More 5/13/2026 Validated ReviewerIncentivizedSource: Seller invite MM Mona M. Mid-Market (51-1000 emp.) 5/13/2026 "TriNet: Comprehensive HR Solution with Room for Communication Improvement" 4.5/5 What do you like best about TriNet? I use the payroll tool from TriNet, which helps me keep track of my personal finances. As a senior manager, I often use the time management tool to know who in my team is on vacation, out sick, or having a personal day. I also appreciate their flexible spending component, which helps manage my medical program. I find it really handy to have all these tools at my fingertips. The initial setup was pretty seamless, and there was a lot of training and support, making for a very good implementation. Overall, I find every tool quite handy and valuable for managing our HR needs. Review collected by and hosted on G2.com. What do you dislike about TriNet? I feel sometimes the communication could be better in terms of hearing from TriNet via email regarding updates and what they need with respect to flexible spending. I had a situation where my daughter was accidentally bumped off the medical program because they said they had emailed me, but I never received any such communication. So I feel like there needs to be a better communication stream. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? TriNet manages our human resources, including medical, time off, and payroll. It provides a comprehensive HR solution, keeping everything at my fingertips, and helps track personal finances and team time off. Review collected by and hosted on G2.com. Show More Response from Ashley Dyslin of TriNet [Editedit](https://www.g2.com/survey_responses/trinet-review-12808300/official_response/edit) Thanks for sharing how valuable TriNet is for managing your HR needs, Mona! We appreciate your feedback and will share with the team. Validated ReviewerIncentivizedSource: Seller invite ![Jenny H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny H.") JH Jenny H. Mid-Market (51-1000 emp.) 5/13/2026 "Effortless Payroll, Stellar Support, Needs Better Analytics" 4.5/5 What do you like best about TriNet? I love that TriNet has people on standby ready to answer questions in the chat, which makes things so much easier when you are talking to a real person and can get help fast. TriNet helps make payroll submission super easy and quick. I also find it easy for employees to set up their account and select their benefits. Plus, TriNet's UI is very easy to navigate and use; if I need to find something, I can usually search it in the search bar or it will come with instructions on how to do things. The initial setup was very easy and smooth. I think it is the best platform we have used so far, specifically because they provide the most time-sensitive help. Review collected by and hosted on G2.com. What do you dislike about TriNet? The required harassment training and reporting/analytics could definitely be improved. The harassment training should automatically be scheduled once an employee is hired and should come with a reminder whenever their required retake is needed, instead of the admins having to manually assign everyone. The harassment module itself is very time-consuming and often takes longer to complete than necessary. The org chart only gives basic information and you can't get more granular or have employees add pictures. The reporting and analytics often don't allow you to structure it how you want, and there are too many reports you can't customize. I wish TriNet could allow you to customize the home page, so that you can put announcements, links, and other correspondence to the company. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? TriNet makes payroll submission easy, provides fast help from real people in chat, simplifies employee account setup and benefit selection, and offers an easy-to-navigate UI. Review collected by and hosted on G2.com. Show More Response from Ashley Dyslin of TriNet [Editedit](https://www.g2.com/survey_responses/trinet-review-12806511/official_response/edit) We love connecting our clients with real people to answer their questions, Jenny! Thanks for sharing how positive your experience has been with our support team as well as our technology. We appreciate your feedback and will share with our team internally. Validated ReviewerIncentivizedSource: Seller invite AD Anagha D. Mid-Market (51-1000 emp.) 5/13/2026 "Essential Payroll Solution with Room for Improvement" 4/5 What do you like best about TriNet? I really like the ease of use of TriNet. It's user-friendly and the dashboard gives me everything I need. I also appreciate the ability to chat with an expert for questions on payroll, which is very useful. The payroll feature is great because it simplifies the process; just a few clicks and it's done. The reports are easy to follow and generic enough that we don't need to change or update them to use. Review collected by and hosted on G2.com. What do you dislike about TriNet? I would like to be able to customize reports a little bit more easily. It's not very user-friendly or intuitive to customize a report or create a separate report if need be. I would like to be able to have TriNet connected to our HRIS system, Rippling, so we don't have to manually update any new hires that come in and employees will not have to put in their PTO twice in two systems. Also, when trying to run a report or download employees who haven't done their open enrollment, the dashboard only allows downloading in PDF and not in Excel. It would be good to be able to download these things in Excel. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? TriNet helps us do payroll accurately and handles state payroll tax filings, so we don't need to hire a full-time payroll person. It's user-friendly, and I can chat with experts for my payroll questions. Review collected by and hosted on G2.com. Show More Response from Ashley Dyslin of TriNet [Editedit](https://www.g2.com/survey_responses/trinet-review-12806573/official_response/edit) Thanks for sharing how easy TriNet makes it to manage payroll, Anagha! We appreciate your feedback and will share with our team. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") UI Verified User in Industrial Automation Mid-Market (51-1000 emp.) 5/15/2026 "TriNet: A One-Stop Shop for HR with Responsive, Easy-to-Use Dashboards" 4.5/5 What do you like best about TriNet? I like that TriNet acts as a "One-stop Shop" of sorts for my HR needs. It is incredibly easy to get to the information I need, whether it is paychecks or time-off, etc. Every one of the dashboards is responsive, and if I need to use an external link to a seperate website, TriNet automatically logs me in to the next site. Review collected by and hosted on G2.com. What do you dislike about TriNet? The major item I dislike about TriNet is the Mobile App. It is not as fully functional as the website, which is understandable. It gives a great overview as a whole, but I am missing some features, such as external links to my retirement account. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? HR processes in my previous experiences were not as intuitive as using TriNet. They were either "in-house" designs or third party websites we used to perform actions for time off and balances. TriNet has cut down on time and makes things easy! Review collected by and hosted on G2.com. Show More Response from Ashley Dyslin of TriNet [Editedit](https://www.g2.com/survey_responses/trinet-review-12821130/official_response/edit) We love being the one-stop-shop for all your HR needs! Thanks for sharing how great your experience has been with our platform. We appreciate your feedback and will share with our team. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Antonia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antonia M.") AM Antonia M. Operations Manager Mid-Market (51-1000 emp.) 5/13/2026 "Versatile PEO Solution with Stellar Support" 4.5/5 What do you like best about TriNet? I like that TriNet is extremely helpful and customer service oriented, providing solutions when issues arise. I also appreciate the ease of use in some of the areas and features they offer, like resources, termination guides, payroll tax guides, integration for payroll journal entries, different payroll setups, and paid time off. The initial setup was very easy for me and my clients. Review collected by and hosted on G2.com. What do you dislike about TriNet? While TriNet offers a wide range of features and resources, some information can be difficult to located for both administrators and employees. At times it requires a significant amount of digging to find answers or complete certain tasks, which often leads me to rely on contacting TriNet support instead of being able to resolve issues independently. I appreciate a more intuitive, self-service experience with easier navigation and better organization of resources. Additionally, the dashboard and reporting functionality can benefit from improvement and modernization. More user-friendly reporting tools, clearer guidance, and enhanced visibility into key information would help organizations and consultants become more self-sufficient and efficient in managing their HR and payroll needs. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? I use TriNet because my startup clients can't hire full HR teams, and it helps manage HR and payroll. I appreciate its ease of use, helpful customer service, resources, and payroll features, though finding some resources can be challenging. Review collected by and hosted on G2.com. Show More Response from Ashley Dyslin of TriNet [Editedit](https://www.g2.com/survey_responses/trinet-review-12805540/official_response/edit) We love to hear that our support team has been extremely helpful, Antonia. We're glad to help provide hands-on support when you need it. We appreciate your detailed feedback as well, and will share with our team. Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 5/12/2026 "Fast, Easy-to-Navigate TriNet with Great ROI and Helpful Support" 4/5 What do you like best about TriNet? TriNet is very easy to navigate because it has clear sections that make it simple to find what I need. It also isn’t slow and runs quickly, so when I’m in a rush I can still get in and out without any hassle. It integrates well across my devices, and I haven’t run into any issues there. The ROI feels well worth it too, since it connects you with a lot of deals and helps you keep track of your insurance. On top of that, it’s easy to get support whenever I have questions or run into any problems on the platform. Review collected by and hosted on G2.com. What do you dislike about TriNet? Sometimes I get spammed with notifications and it very annoying. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? It gives me a centralized platform to access all the information I need for work. It also helps me keep track of my paychecks easily and makes the tax process simpler, since everything is consolidated in one place. Review collected by and hosted on G2.com. Show More Response from Ashley Dyslin of TriNet [Editedit](https://www.g2.com/survey_responses/trinet-review-12800222/official_response/edit) Thanks for sharing your experience with our awesome support team and easy-to-use platform! We're glad to offer a one-stop-shop that makes things easy and fast to access. We appreciate your feedback. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 5/12/2026 "Easy-to-Use Payroll Platform That Just Works" 4.5/5 What do you like best about TriNet? What I like most about TriNet is that it brings essential HR functions—such as payroll, benefits administration, and compliance support—into a single platform. Having these services consolidated makes it much easier to manage day-to-day HR tasks, and it also provides access to benefits that might otherwise be difficult for a small or mid-sized organization to offer on its own. Review collected by and hosted on G2.com. What do you dislike about TriNet? While TriNet provides comprehensive HR services, the overall platform experience can be frustrating. I’ve encountered frequent technical glitches, and in some cases reports have been deleted or gone missing, which creates extra work and raises concerns about reliability and data integrity. As a result, routine HR tasks take longer than they should and can undermine trust in the system. Strengthening platform stability and ensuring consistent report retention would go a long way toward improving the user experience. Review collected by and hosted on G2.com. What problems is TriNet solving and how is that benefiting you? We hope TriNet improves its multi-factor authentication process. Right now, even when I’m actively working in the platform, the system frequently times out and forces me to log in again, which interrupts my workflow and reduces efficiency. Allowing more flexible session settings, or making authentication less intrusive during active use, would significantly improve the overall user experience. Review collected by and hosted on G2.com. 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