The UI isn't half bad which will now change due to the TriNet acquisition. Review collected by and hosted on G2.com.

- Support ticket response times. It took them 11 months to get back to us on a tax issue.

- Lack of decent support at all.

- Not being able to pull certain reports that only support can.

- Certain integrations don't run well, like the Google calendar one.

- Loads of issues with FSA + HSA contributions not being added properly.

- Countless tax issues. We are a full service business and they are consistently late with tax payments that we always get notices from states. Review collected by and hosted on G2.com.

It's not an understatement. They got our 401k enrolled incorrectly. Payroll was wrong the first few weeks. Integrations break with updates (still not fixed after multiple open cases), we've had several customer success managers, one of which was let go and we were never notified of who the new one is. Support cases sit for days on end and are closed with no resolution or comments. What should take 5 minutes takes 3 escalations and a week to figure out. I have no idea how they retain clients with this level of incompetence. Review collected by and hosted on G2.com.

Bugs. Lots of bugs. Releases break things without notification to us so we end up calling in and learn that the recent release broke an integration or broke something else in the UI. We have an employee on leave and we have to actually email one person the same wage amounts to put for every single payroll period that the person is out. Manually. 3 days before payroll. They are a software company and we have to actually manually email a person the same information everytime. There is so much wrong I don't think there is enough room in this long format text box. Review collected by and hosted on G2.com.

Nothing, it doesn't offer anything that any other HR platform would not offer Review collected by and hosted on G2.com.

Poor customer service, constant back and forth on the email threads where they fail to actually read the content of the email? They just play dumb until they can close the ticket.

As HR head, I use zenefits all the time and the complaint has been ongoing from staff and from my side as well. Errors made on their calculation, which they admitted, but said they can't correct due to liability purposes so I had to redo the calculation manually from my side to correct the mistake. No apologies from their side, no credits whatsoever. Even the mistake was noticed by my employee and not by Zenefits. Review collected by and hosted on G2.com.

I like that I can streamline my onboarding and offboarding with the various integrations that we utilize in our productivity suite. This helps us maintain best practices for security and compliance. Review collected by and hosted on G2.com.

There are a lot of out of the box features that we don't fully utilize right now because we're a smaller company without a dedicated HR professional. Review collected by and hosted on G2.com.

- Ease of use

- Connects to other apps

- Reports are easy to use Review collected by and hosted on G2.com.

Has of right now I do not have anything that I dislike about Zenefits Review collected by and hosted on G2.com.

Zenefits houses all our core HR functions in one place - from payroll, to onboarding, to PTO, to benefits. We're a small team but we've still got to manage as many processes as a big organization. It's so great to have a platform that keeps it all running in sync without a lot of manual tracking, updating, calculating, emailing, and all that other stuff that we love to do. Review collected by and hosted on G2.com.

The new pricing tiers aren't my favorite, but the platform is still a great deal Review collected by and hosted on G2.com.

Zenefits is a great one-stop shop if clients will use it for onboarding, all benefit administration, and payroll. Review collected by and hosted on G2.com.

Brokers don't have a direct contact person when clients need assistance, and they must use the help feature to submit a question. Review collected by and hosted on G2.com.

Nothing. Maybe the fact that I can have multiple tabs open at once. Review collected by and hosted on G2.com.

The horrible customer service, lack of integration, inability for the system to actually work. Horrible integration ability, payroll information doesn't flow from employees to actual pay runs, retirement deductions aren't captured/recorded. Takes weeks at minimum to resolve any issue (if it gets resolved). Cannot view all of employee information in one place (you would think the EE profile would have it all -- but you have to navigate to payroll or benefits admin to view anything). No retirement integrative capabilities. Review collected by and hosted on G2.com.

I like that when I need to make any changes to policies I can do it myself without having to send it in and waiting for it to be uploaded, Review collected by and hosted on G2.com.

I'm not too fond of their training during implementation and their support structure. Review collected by and hosted on G2.com.

It streamlines all your workflow so that we spend less time on-boarding employees, Managing and focusing on high-priority tasks. Review collected by and hosted on G2.com.

It requires a lot of improvement in providing learning management tools and guidelines to understand easily. Review collected by and hosted on G2.com.