--- title: HR Plus Reviews meta\_title: 'HR Plus Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 467 reviews by the users' company size, role or industry to find out how HR Plus works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 467 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### HR Plus Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of HR Plus, enjoying seamless access to essential employee information and services. [(12 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897882&qs=pros-and-cons#reviews) Users value the **easy onboarding** process of HR Plus, allowing efficient workflow management and prioritization of tasks. [(5 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1894475&qs=pros-and-cons#reviews) Users value the **excellent customer support** of HR Plus, enhancing their overall experience with the platform. [(4 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897992&qs=pros-and-cons#reviews) Users appreciate the **easy access** of HR Plus, enabling seamless self-service for various employee needs. [(4 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897070&qs=pros-and-cons#reviews) Users appreciate the **user-friendly payroll system** of HR Plus, simplifying onboarding and payroll management. [(4 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=2011157&qs=pros-and-cons#reviews) Users find the **poor customer support** of HR Plus frustrating due to slow response times and inadequate assistance. [(8 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1898055&qs=pros-and-cons#reviews) Users feel HR Plus lacks **usability features** , missing out on essential functionalities and detailed guidelines for effective use. [(5 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1896815&qs=pros-and-cons#reviews) Users often face **payment issues** with HR Plus, including miscalculations and unresponsive customer service that complicates payroll management. [(3 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1895488&qs=pros-and-cons#reviews) Users express frustration with the **poor support services** of HR Plus, highlighting inefficiencies and unresolved issues. [(3 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897147&qs=pros-and-cons#reviews) Users face significant **service delays** with Zenefits, experiencing frustratingly long wait times and inefficient support processes. [(3 mentions)](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1894333&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HR Plus ##### 1. Ease of Use Users appreciate the **ease of use** of HR Plus, enjoying seamless access to essential employee information and services. [ See 12 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897882&qs=pros-and-cons#reviews) See Related User Reviews EP Elena P. 4.5/5 "Efficient HR Management with Minor UI/UX Needs" What do you like about HR Plus? I like the self-service portal in HR Plus, which allows employees to request leave, view payslips, and even update their information. The feature that ![Kyle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle P.") KP Kyle P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use platform" What do you like about HR Plus? Very user friendly, no frills, just a simple payroll system ##### 2. Easy Onboarding Users value the **easy onboarding** process of HR Plus, allowing efficient workflow management and prioritization of tasks. [ See 5 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1894475&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle S.") DS Danielle S. Mid-Market (51-1000 emp.) 1.0/5 "Terrible customer service and engineering" What do you like about HR Plus? It does payroll and manages our onboarding. ![Rambabu V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rambabu V.") RV Rambabu V. Mid-Market (51-1000 emp.) 4.5/5 "Zenefits is an all in one HR Tool that can streamline all your organization requirements." What do you like about HR Plus? It streamlines all your workflow so that we spend less time on-boarding employees, Managing and focusing on high-priority tasks. ##### 3. Customer Support Users value the **excellent customer support** of HR Plus, enhancing their overall experience with the platform. [ See 4 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897992&qs=pros-and-cons#reviews) See Related User Reviews ![Joy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joy W.") JW Joy W. Small-Business (50 or fewer emp.) 4.0/5 "A great tool for smaller HR departments - or solo HR dept!" What do you like about HR Plus? The interface is simple and clean and easy to navigate. It's user friendly for both the employer/admin and employees. I love that employees have the a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Extremely unsatisfied" What do you like about HR Plus? The UI feels newer than some other payroll systems. The support people are very friendly and try very hard to help you despite the inadequate softw ##### 4. Easy Access Users appreciate the **easy access** of HR Plus, enabling seamless self-service for various employee needs. [ See 4 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897070&qs=pros-and-cons#reviews) See Related User Reviews EP Elena P. 4.5/5 "Efficient HR Management with Minor UI/UX Needs" What do you like about HR Plus? I like the self-service portal in HR Plus, which allows employees to request leave, view payslips, and even update their information. The feature that ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "I LOVE ZENEFITS" What do you like about HR Plus? SUPER EASY TO USE. PLETHORA OF INFO RIGHT AT YOUR FINGERTIPS. I WISH WE WOULD NOT HAVE SWITCHED FROM THIS SERVICE I LOVED AND MISS ZENEFITS! ##### 5. Payroll Users appreciate the **user-friendly payroll system** of HR Plus, simplifying onboarding and payroll management. [ See 4 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=2011157&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle S.") DS Danielle S. Mid-Market (51-1000 emp.) 1.0/5 "Terrible customer service and engineering" What do you like about HR Plus? It does payroll and manages our onboarding. ![Kyle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle P.") KP Kyle P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use platform" What do you like about HR Plus? Very user friendly, no frills, just a simple payroll system ### 5 Cons or Disadvantages of HR Plus ##### 1. Poor Customer Support Users find the **poor customer support** of HR Plus frustrating due to slow response times and inadequate assistance. [ See 8 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1898055&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle S.") DS Danielle S. Mid-Market (51-1000 emp.) 1.0/5 "Terrible customer service and engineering" What do you dislike about HR Plus? The customer service is abysmal. The engineering team is subpar. The technology fails. ![Joy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joy W.") JW Joy W. Small-Business (50 or fewer emp.) 4.0/5 "A great tool for smaller HR departments - or solo HR dept!" What do you dislike about HR Plus? Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer se ##### 2. Missing Features Users feel HR Plus lacks **usability features** , missing out on essential functionalities and detailed guidelines for effective use. [ See 5 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1896815&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle S.") DS Danielle S. Mid-Market (51-1000 emp.) 1.0/5 "Terrible customer service and engineering" What do you dislike about HR Plus? The customer service is abysmal. The engineering team is subpar. The technology fails. ![Kyle P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle P.") KP Kyle P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use platform" What do you dislike about HR Plus? Could have had more usability features or if there were more features, they were not spelled out in detail. ##### 3. Payment Issues Users often face **payment issues** with HR Plus, including miscalculations and unresponsive customer service that complicates payroll management. [ See 3 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1895488&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Don't use zenefits, use something else instead" What do you dislike about HR Plus? Poor customer service, constant back and forth on the email threads where they fail to actually read the content of the email? They just play dumb unt ![Raam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raam S.") RS Raam S. Mid-Market (51-1000 emp.) 0.0/5 "Doesn't cover all W2" What do you dislike about HR Plus? While Zenefits may be a recognizable name in the payroll service industry, it has unfortunately fallen short in covering all aspects of W2 functionali ##### 4. Poor Support Services Users express frustration with the **poor support services** of HR Plus, highlighting inefficiencies and unresolved issues. [ See 3 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1897147&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle S.") DS Danielle S. Mid-Market (51-1000 emp.) 1.0/5 "Terrible customer service and engineering" What do you dislike about HR Plus? The customer service is abysmal. The engineering team is subpar. The technology fails. ![Joy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joy W.") JW Joy W. Small-Business (50 or fewer emp.) 4.0/5 "A great tool for smaller HR departments - or solo HR dept!" What do you dislike about HR Plus? Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer se ##### 5. Service Delays Users face significant **service delays** with Zenefits, experiencing frustratingly long wait times and inefficient support processes. [ See 3 mentions ](https://www.g2.com/products/trinet-hr-plus/reviews?filters%5Bsentiment_snippet%5D=1894333&qs=pros-and-cons#reviews) See Related User Reviews ![Joy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joy W.") JW Joy W. Small-Business (50 or fewer emp.) 4.0/5 "A great tool for smaller HR departments - or solo HR dept!" What do you dislike about HR Plus? Zenefits would be perfect if only it had dedicated support reps assigned to customer accounts. The amount of time spent getting new/random customer se ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Extremely unsatisfied" What do you dislike about HR Plus? The functionality is terrible. I can't think of one task I've attempted to complete that has been fraught with errors. Saving dynamic employee ear ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/11/2023 "Where do I start?" 0/5 What do you like best about HR Plus? The UI isn't half bad which will now change due to the TriNet acquisition. Review collected by and hosted on G2.com. What do you dislike about HR Plus? - Support ticket response times. It took them 11 months to get back to us on a tax issue. - Lack of decent support at all. - Not being able to pull certain reports that only support can. - Certain integrations don't run well, like the Google calendar one. - Loads of issues with FSA + HSA contributions not being added properly. - Countless tax issues. We are a full service business and they are consistently late with tax payments that we always get notices from states. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? Payroll & Benefits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/6/2023 "Probably the worst piece of software I have ever used" 0/5 What do you like best about HR Plus? It's not an understatement. They got our 401k enrolled incorrectly. Payroll was wrong the first few weeks. Integrations break with updates (still not fixed after multiple open cases), we've had several customer success managers, one of which was let go and we were never notified of who the new one is. Support cases sit for days on end and are closed with no resolution or comments. What should take 5 minutes takes 3 escalations and a week to figure out. I have no idea how they retain clients with this level of incompetence. Review collected by and hosted on G2.com. What do you dislike about HR Plus? Bugs. Lots of bugs. Releases break things without notification to us so we end up calling in and learn that the recent release broke an integration or broke something else in the UI. We have an employee on leave and we have to actually email one person the same wage amounts to put for every single payroll period that the person is out. Manually. 3 days before payroll. They are a software company and we have to actually manually email a person the same information everytime. There is so much wrong I don't think there is enough room in this long format text box. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? Trinet only creates more problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/18/2023 "Don't use zenefits, use something else instead" 0/5 What do you like best about HR Plus? Nothing, it doesn't offer anything that any other HR platform would not offer Review collected by and hosted on G2.com. What do you dislike about HR Plus? Poor customer service, constant back and forth on the email threads where they fail to actually read the content of the email? They just play dumb until they can close the ticket. As HR head, I use zenefits all the time and the complaint has been ongoing from staff and from my side as well. Errors made on their calculation, which they admitted, but said they can't correct due to liability purposes so I had to redo the calculation manually from my side to correct the mistake. No apologies from their side, no credits whatsoever. Even the mistake was noticed by my employee and not by Zenefits. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? Nothing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/28/2023 "Better than ADP" 5/5 What do you like best about HR Plus? I like that I can streamline my onboarding and offboarding with the various integrations that we utilize in our productivity suite. This helps us maintain best practices for security and compliance. Review collected by and hosted on G2.com. What do you dislike about HR Plus? There are a lot of out of the box features that we don't fully utilize right now because we're a smaller company without a dedicated HR professional. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? They're solving our speed to onboarding. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Mid-Market (51-1000 emp.) 10/4/2021 "Zenefits is the perfect fit for our company" 5/5 What do you like best about HR Plus? - Ease of use - Connects to other apps - Reports are easy to use Review collected by and hosted on G2.com. What do you dislike about HR Plus? Has of right now I do not have anything that I dislike about Zenefits Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? It is able to link to our scheduling system which makes payroll easier to complete Review collected by and hosted on G2.com. Show More 10/13/2023 Current UserValidated ReviewerSource: Seller invite ![Ben F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben F.") BF Ben F. Director of Human Resources Mid-Market (51-1000 emp.) 12/13/2017 "Zenefits makes my job easier" 4/5 What do you like best about HR Plus? Zenefits houses all our core HR functions in one place - from payroll, to onboarding, to PTO, to benefits. We're a small team but we've still got to manage as many processes as a big organization. It's so great to have a platform that keeps it all running in sync without a lot of manual tracking, updating, calculating, emailing, and all that other stuff that we love to do. Review collected by and hosted on G2.com. What do you dislike about HR Plus? The new pricing tiers aren't my favorite, but the platform is still a great deal Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? We're staying organized and less stressed in doing so. Review collected by and hosted on G2.com. Show More 3/31/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rene'e D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rene'e D.") RD Rene'e D. Senior Benefits Consultant Enterprise (\> 1000 emp.) 6/5/2023 "Comprehensive onboarding and benefits" 3.5/5 What do you like best about HR Plus? Zenefits is a great one-stop shop if clients will use it for onboarding, all benefit administration, and payroll. Review collected by and hosted on G2.com. What do you dislike about HR Plus? Brokers don't have a direct contact person when clients need assistance, and they must use the help feature to submit a question. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? Zenefits, when utilized properly, is the only system a business needs to handle employees. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 1/25/2023 "Awful -- do not use Zenefits." 0/5 What do you like best about HR Plus? Nothing. Maybe the fact that I can have multiple tabs open at once. Review collected by and hosted on G2.com. What do you dislike about HR Plus? The horrible customer service, lack of integration, inability for the system to actually work. Horrible integration ability, payroll information doesn't flow from employees to actual pay runs, retirement deductions aren't captured/recorded. Takes weeks at minimum to resolve any issue (if it gets resolved). Cannot view all of employee information in one place (you would think the EE profile would have it all -- but you have to navigate to payroll or benefits admin to view anything). No retirement integrative capabilities. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? We are moving away by Q3. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 4/20/2023 "Good system but I have not had a good experience when contacting support." 4/5 What do you like best about HR Plus? I like that when I need to make any changes to policies I can do it myself without having to send it in and waiting for it to be uploaded, Review collected by and hosted on G2.com. What do you dislike about HR Plus? I'm not too fond of their training during implementation and their support structure. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? Consistent onboarding. Leaving less room for error. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Rambabu V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rambabu V.") RV Rambabu V. Talent Acquisition Manager Mid-Market (51-1000 emp.) 4/6/2023 "Zenefits is an all in one HR Tool that can streamline all your organization requirements." 4.5/5 What do you like best about HR Plus? It streamlines all your workflow so that we spend less time on-boarding employees, Managing and focusing on high-priority tasks. Review collected by and hosted on G2.com. What do you dislike about HR Plus? It requires a lot of improvement in providing learning management tools and guidelines to understand easily. Review collected by and hosted on G2.com. What problems is HR Plus solving and how is that benefiting you? On-Boarding and employee management. Review collected by and hosted on G2.com. 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