# Best AR Collaboration Tools

## How Many AR Collaboration Tools Products Does G2 Track?

**Total Products under this Category:** 41

### Category Stats (Aug 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings

_Last updated: August 01, 2026_

## How Does G2 Rank AR Collaboration Tools Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 4,700+ Authentic Reviews
- 41+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AR Collaboration Tools
 ![G2 Grid® for AR Collaboration Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/ar-collaboration-tools/grids.png?focus%5B%5D=70830&focus%5B%5D=129748&focus%5B%5D=104381&focus%5B%5D=122372&focus%5B%5D=140748&focus%5B%5D=162581&focus%5B%5D=140750&focus%5B%5D=1198319)

Highlighted products: Streem, Help Lightning, Vuforia Chalk, Dynamics 365 Remote Assist, Librestream, Zoho Lens, Remote Eye, and AIRe Link.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ar-collaboration-tools/grids.json?focus%5B%5D=streem&focus%5B%5D=help-lightning&focus%5B%5D=vuforia-chalk&focus%5B%5D=dynamics-365-remote-assist&focus%5B%5D=librestream&focus%5B%5D=zoho-lens&focus%5B%5D=remote-eye&focus%5B%5D=aire-link)

**Sponsored**

### Cobrowse.io

Cobrowse is a collaborative browsing solution, designed to augment remote sales and support engagements with real-time human interaction. With Cobrowse, agents can offer tailored guidance to customers as they navigate any of your digital channels, on desktop and mobile, across the web or native iOS and Android mobile applications. The same powerful suite of tools is available for both web and mobile co-browsing: - Laser pointer - Annotation - Remote Control - Full Device Screen Share - Agent Present Mode With Universal Co-browsing, agents can stay in contact with customers as they browse third-party content, websites, and applications. The full suite of agent tools remains available across third-party content, allowing agents to provide personalized guidance throughout the customers’ digital journey. Seamless integration with enterprise CRM and CX solutions enables agents to escalate complex sales and support tickets to a collaborative browsing session without leaving the host interface. A range of flexible session initialization options and a fully customizable UI make the transition frictionless and provide a consistently branded experience across all channels. Current integrations include: - Salesforce - Genesys - Zendesk - Talkdesk - Intercom - Freshworks Cobrowse prioritizes data security, with compliant data redaction a key differentiator for businesses that deal with sensitive or private customer data. Private-by-default functionality means no images, text, or other content will be displayed unless specifically added to the allowlist, maintaining compliance with strict data protection regulations. For auditability, you can record every action the customer and agent take during a co-browsing session. Session replays provide an accurate, tamper-proof record of every interaction, which can be used for dispute resolution, to understand better how users navigate your digital platforms, or to improve agent training. For the ultimate in security, the same Cobrowse software that runs in the cloud is also available for enterprises to self-host in their cloud accounts, run in their on-premises data centers, or even deploy to air-gapped, protected networks. Proven to enhance customer and agent satisfaction, Cobrowse is trusted by businesses worldwide that prioritize customer service excellence. Co-browsing is used widely within remote sales and support environments to efficiently resolve complex enquiries and provide outstanding service when customers need it most.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2552&secure%5Bchosen_at%5D=2026-08-04T19%3A55%3A12Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126970&secure%5Bresource_id%5D=2552&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Far-collaboration-tools&secure%5Btoken%5D=a77263f25159d0eb311ea845e06ef7a3c38fa651b9f040c6908b742226f90c2a&secure%5Burl%5D=https%3A%2F%2Fcobrowse.io%2F&secure%5Burl_type%5D=company_website)

### [Streem](https://www.g2.com/products/streem/reviews)

StreemCore® is an enterprise-class, remote visual assistance tool using out-of-the-box augmented reality (AR) capabilities. By adding an interactive, no-download video collaboration tool, companies can quickly see and solve remotely - accelerating diagnosis and support resolution times. With Streem's APIs or SDK, remote AR-enabled video tools can embed and/or integrate into native apps and existing workflows

**Average Rating:** 4.5/5.0

**Total Reviews:** 73

#### How Do G2 Users Rate Streem?

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 9.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Streem?

- **Seller:** [Streem](https://www.g2.com/sellers/streem)
- **Year Founded:** 2017
- **HQ Location:** Portland, Oregon
- **Twitter:** @streem\_pro  
470 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=acf6df1a36d5c5589661bfed524bf1a31c83f26b851a9c3c60efe4fdfc5d5899&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18149056%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services, Oil & Energy
- **Company Size:** 43% Medium, 20% Small

#### What Do G2 Reviewers Say About Streem?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Streem, enabling quick setup and intuitive collaboration without extensive training.
- Users commend the **easy setup** of Streem, enabling quick access to its powerful streaming and collaboration features.
- Users appreciate the **seamless real-time collaboration** features of Streem, enhancing communication and efficiency in remote tasks.
- Users appreciate the **easy access** provided by Streem, enabling quick streaming and seamless remote collaboration without hassle.
- Users value Streem for its **time-saving capabilities** , simplifying collaboration and swiftly resolving issues without delays.

##### Cons

- Users experience **connectivity issues** with Streem, causing disruptions and affecting functionality, especially in low-signal environments.
- Users find the customization options for Streem to be **limited** , hindering personalization and overall user experience.
- Users frequently face **delays** in connection stability and performance, impacting the effectiveness of live sessions.
- Users note a **steep learning curve** for beginners, making it challenging to fully utilize Streem's features.
- Users criticize the **poor quality** of Streem, experiencing issues with video clarity and document capture precision.

#### What Are Recent G2 Reviews of Streem?

**["Real-Time Collaboration Made Easy with Streem"](https://www.g2.com/survey_responses/streem-review-13152946)**

**Rating:** 4.5/5.0 stars

_— Quennette A._

[Read full review](https://www.g2.com/survey_responses/streem-review-13152946)

**["Essential Tool for GDPR-Compliant Remote IT Support"](https://www.g2.com/survey_responses/streem-review-13042653)**

**Rating:** 4.0/5.0 stars

_— Budzinski F._

[Read full review](https://www.g2.com/survey_responses/streem-review-13042653)

#### What Are G2 Users Discussing About Streem?

- [What is stream used for?](https://www.g2.com/discussions/streem-what-is-stream-used-for) - 1 comment
- [Which streaming software is best?](https://www.g2.com/discussions/which-streaming-software-is-best)
- [What is a stream software?](https://www.g2.com/discussions/what-is-a-stream-software)
- [What are features of streaming?](https://www.g2.com/discussions/streem-what-are-features-of-streaming)

### [Help Lightning](https://www.g2.com/products/help-lightning/reviews)

Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. This cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin. Learn more at helplightning.com.

**Average Rating:** 4.8/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate Help Lightning?

- **AR annotations:** 9.0/10 (Category avg: 8.9/10)
- **Content management:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Help Lightning?

- **Seller:** [Help Lightning](https://www.g2.com/sellers/help-lightning)
- **Year Founded:** 2016
- **HQ Location:** Birmingham, AL
- **Twitter:** @helplightning  
3,961 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5579096d3ae0f1c5a4ab1af7aa416a0be68696036e60448c68a2720b1788b6f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10175859%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Chemicals, Information Technology and Services
- **Company Size:** 40% Medium, 37% Large

#### What Do G2 Reviewers Say About Help Lightning?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Help Lightning, making remote support accessible and efficient for everyone.
- Users commend the **exceptional customer support** from Help Lightning, enhancing their team's efficiency and user experience.
- Users value the **screen sharing feature** of Help Lightning for its effectiveness in guiding and troubleshooting efficiently.
- Users praise Help Lightning for its **reliability** and effectiveness, noting its ability to quickly resolve customer issues.
- Users benefit from **effective team collaboration** through Help Lightning, enhancing support and ensuring quicker issue resolutions.

##### Cons

- Users often face **delay issues** such as slow video downloads and connection drops during troubleshooting sessions.
- Users experience **connectivity issues** , especially with multiple participants, causing disruptions during sessions.
- Users frequently experience **disconnections and time limitations** with screen sharing, leading to confusion and frustration.
- Users frequently face **screen resolution issues** , with blackouts and disconnections hindering effective screen sharing.
- Users experience **connectivity drops** and find the data visuals on the admin platform lacking in detail.

#### What Are Recent G2 Reviews of Help Lightning?

**["Help Lightning: Instant Visual Support Made Easy"](https://www.g2.com/survey_responses/help-lightning-review-4670118)**

**Rating:** 4.5/5.0 stars

_— Verified User in Machinery_

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-4670118)

**["Help Lighting the Deciding Factor"](https://www.g2.com/survey_responses/help-lightning-review-8164084)**

**Rating:** 5.0/5.0 stars

_— Angel M._

[Read full review](https://www.g2.com/survey_responses/help-lightning-review-8164084)

#### What Are G2 Users Discussing About Help Lightning?

- [What is Help Lightning used for?](https://www.g2.com/discussions/what-is-help-lightning-used-for)

### [Vuforia Chalk](https://www.g2.com/products/vuforia-chalk/reviews)

Quickly scale problem-solving guidance, support and expertise to your factory operations & service teams with augmented reality. Vuforia Chalk is a powerful collaboration and communication tool for your organization’s experts to provide real-time assistance to technicians facing complex or unfamiliar challenges. Vuforia Chalk combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects, allowing the expert to guide the technician through a process, step-by-step. With more accurate annotations, experts and technicians spend less time resolving issues, increasing operational productivity and efficiency. Vuforia Chalk delivers faster resolution without the time and expense of expert travel or repeat technician visits.

**Average Rating:** 4.4/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Vuforia Chalk?

- **AR annotations:** 8.9/10 (Category avg: 8.9/10)
- **Content management:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Vuforia Chalk?

- **Seller:** [PTC](https://www.g2.com/sellers/ptc)
- **Year Founded:** 1985
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @PTC  
37,560 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2562b24957155b8473247eb4a4b81fe707ca04fac9fc006da5825ec0a8c5e255&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1935%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,145 employees on LinkedIn®
- **Ownership:** NASDAQ: PTC

#### Who Uses This Product?

- **Company Size:** 47% Small, 41% Medium

#### What Are Recent G2 Reviews of Vuforia Chalk?

**["Best for remote assist in AR"](https://www.g2.com/survey_responses/vuforia-chalk-review-7711974)**

**Rating:** 5.0/5.0 stars

_— German N._

[Read full review](https://www.g2.com/survey_responses/vuforia-chalk-review-7711974)

**["Vuforia Chalk is to provide expert guidance and troubleshooting assistance"](https://www.g2.com/survey_responses/vuforia-chalk-review-8344061)**

**Rating:** 5.0/5.0 stars

_— Sahana B._

[Read full review](https://www.g2.com/survey_responses/vuforia-chalk-review-8344061)

### [Dynamics 365 Remote Assist](https://www.g2.com/products/dynamics-365-remote-assist/reviews)

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.

**Average Rating:** 4.1/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Dynamics 365 Remote Assist?

- **AR annotations:** 8.9/10 (Category avg: 8.9/10)
- **Content management:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Dynamics 365 Remote Assist?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Company Size:** 35% Small, 29% Large

#### What Are Recent G2 Reviews of Dynamics 365 Remote Assist?

**["Best mixed reality remote collaboration tool"](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7744010)**

**Rating:** 4.5/5.0 stars

_— Ali A._

[Read full review](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7744010)

**["Fun AR product"](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7603247)**

**Rating:** 4.5/5.0 stars

_— Verified User in Non-Profit Organization Management_

[Read full review](https://www.g2.com/survey_responses/dynamics-365-remote-assist-review-7603247)

#### What Are G2 Users Discussing About Dynamics 365 Remote Assist?

- [What is Dynamics 365 Remote Assist used for?](https://www.g2.com/discussions/what-is-dynamics-365-remote-assist-used-for)

### [Librestream](https://www.g2.com/products/librestream/reviews)

Librestream transforms workforces with AR & AI- enabled knowledge networks for safer, more efficient & resilient workforces. Librestream’s Onsight solution is the leading augmented reality platform, built for industrial enterprises & deployed in 184 countries, on 6 continents, & supports translations in 27 languages. Compatible with existing workflows and ecosystems, Onsight provides immediate access to the content, people, relevant data, & guidance needed — in any environment & on any device.

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Librestream?

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.2/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Librestream?

- **Seller:** [Librestream](https://www.g2.com/sellers/librestream)
- **Year Founded:** 2003
- **HQ Location:** Winnipeg, Manitoba
- **Twitter:** @Librestream  
1,201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17671dc9ac5ffd5c1606a475d2dc7abd73eb9c93e78b14dcadc1be1e2fee9674&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flibrestream-technologies-inc%2F%3Ftrk%3Dtabs_biz_home&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 54% Small, 38% Medium

#### What Do G2 Reviewers Say About Librestream?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **advanced features** of Librestream, particularly the telestration and guest invite capabilities.

##### Cons

- Users find the **pricing high** and suggest needing improvements on licensing requirements for guests.
- Users find the **licensing issues** with Librestream cumbersome, especially the need for additional guest licenses.

#### What Are Recent G2 Reviews of Librestream?

**["A Game-Changer for Remote Collaboration: Librestream Impresses!"](https://www.g2.com/survey_responses/librestream-review-8404377)**

**Rating:** 4.5/5.0 stars

_— Jason F._

[Read full review](https://www.g2.com/survey_responses/librestream-review-8404377)

**["The best remote inspection tool in TIC market."](https://www.g2.com/survey_responses/librestream-review-7508057)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/librestream-review-7508057)

### [Zoho Lens](https://www.g2.com/products/zoho-lens/reviews)

Zoho Lens is cloud-based software that allows technicians to provide real-time remote assistance to customers using a smartphone camera or smart glass at the remote end using augmented reality through features like AR annotation, text chat, and VoIP. You can start assisting your customers instantly or schedule a session at a mutually convenient time. In addition to increasing the ease of communication, Zoho Lens offers features like session analytics, session recording, rebranding, mobile SDK, and file management that help organizations with user management, improving accountability, better audits, and customization.

**Average Rating:** 4.7/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate Zoho Lens?

- **AR annotations:** 9.0/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Zoho Lens?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Staffing and Recruiting
- **Company Size:** 59% Medium, 23% Small

#### What Are Recent G2 Reviews of Zoho Lens?

**["Zoho Lens, interactive remote assistance through AR very easy to use."](https://www.g2.com/survey_responses/zoho-lens-review-8096984)**

**Rating:** 5.0/5.0 stars

_— Juan David A._

[Read full review](https://www.g2.com/survey_responses/zoho-lens-review-8096984)

**["Love the AR Assistance w/markup"](https://www.g2.com/survey_responses/zoho-lens-review-9526149)**

**Rating:** 5.0/5.0 stars

_— Doug D._

[Read full review](https://www.g2.com/survey_responses/zoho-lens-review-9526149)

#### What Are G2 Users Discussing About Zoho Lens?

- [What is Zoho Lens used for?](https://www.g2.com/discussions/what-is-zoho-lens-used-for)

### [Remote Eye](https://www.g2.com/products/remote-eye/reviews)

Wideum is a remote service technology company, innovating in applications for smartphones, tablets and smart glasses. Our proprietary software allows users to execute difficult tasks and operation maintenance with remote assistance thanks to information sharing between field service operators and support departments. Remote Eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require more specialized external knowledge. Remote Eye is specially designed for Smart Glasses, hands-free devices that allow the operator to complete the freedom to move. It is also available on Android and iOS mobile phones. For more information visit www.wideum.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Remote Eye?

- **AR annotations:** 9.5/10 (Category avg: 8.9/10)
- **Content management:** 9.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **Mobile phones:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Remote Eye?

- **Seller:** [Wideum](https://www.g2.com/sellers/wideum)
- **Year Founded:** 2017
- **HQ Location:** Barcelona, ES
- **Twitter:** @wideumofficial  
37 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f29326a822b5ded5a6b002c012447d5af3f7b0c0355ee719388995536b69bd2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwideum%2F%3ForiginalSubdomain%3Des&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 39% Small, 33% Large

#### What Do G2 Reviewers Say About Remote Eye?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **cost efficiency** of Remote Eye, benefiting from affordable subscription options and streamlined operations.
- Users value the **ease of use** with Remote Eye, enjoying seamless integration and simple report management.
- Users value the **simplicity of integration** with other tools, enhancing their workflow and efficiency.
- Users value the **simplicity of integrations** with other tools, enhancing their workflow and productivity.
- Users enjoy the **simplicity of reviewing remote reports** , making data management and outsourcing more efficient.

#### What Are Recent G2 Reviews of Remote Eye?

**["Revolutionized Tactics of Handling Remote Operations"](https://www.g2.com/survey_responses/remote-eye-review-10259411)**

**Rating:** 4.5/5.0 stars

_— Aditya N._

[Read full review](https://www.g2.com/survey_responses/remote-eye-review-10259411)

**["Great Digitization and High Profesionalism"](https://www.g2.com/survey_responses/remote-eye-review-9932608)**

**Rating:** 5.0/5.0 stars

_— JT. M._

[Read full review](https://www.g2.com/survey_responses/remote-eye-review-9932608)

### [AIRe Link](https://www.g2.com/products/aire-link/reviews)

AIRe Link is a cloud-based solution for remote visual support that’s easy to use, with no app downloads needed. Developed by Konica Minolta, a leader in workplace innovation for over 150 years, it’s built with robust security and fully complies with GDPR and B2B standards. AIRe Link streamlines customer support or service with features like video streaming, live pointers, drawing, OCR, and more. It also boosts team collaboration through group sessions, a knowledge base, and real-time data analytics. With AIRe Link, you can provide efficient, secure support and improve team productivity. Additionally, you'll save money, time, and cut down on CO2 emissions by reducing on-site service visits.

**Average Rating:** 4.5/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate AIRe Link?

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 9.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind AIRe Link?

- **Seller:** [AIRe Link](https://www.g2.com/sellers/aire-link)
- **HQ Location:** Brno, CZ
- **Twitter:** @AIRe\_Link  
4 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f3c45083480c6b90f6c6c3816e98d8b171172e9cc30f171b1a1f1936f6f4a83&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairelink%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Small, 25% Medium

#### What Are Recent G2 Reviews of AIRe Link?

**["AIReLink puts Remote First"](https://www.g2.com/survey_responses/aire-link-review-9428369)**

**Rating:** 5.0/5.0 stars

_— Patrick C._

[Read full review](https://www.g2.com/survey_responses/aire-link-review-9428369)

**["Top Quality Remote Support Tool"](https://www.g2.com/survey_responses/aire-link-review-7588016)**

**Rating:** 4.5/5.0 stars

_— Martin M._

[Read full review](https://www.g2.com/survey_responses/aire-link-review-7588016)

### [SightCall](https://www.g2.com/products/sightcall/reviews)

SightCall is the world’s leading augmented-reality powered video cloud platform, delivering live, remote interactions between business and customers on every continent around the globe. In a connected, mobile-first world, businesses leveraging SightCall have the ability to see what their customers see and guide them remotely. With over 10 years of experience in remote video assistance, SightCall helps businesses transform their customer service and field service with the power of augmented reality and live video. For more information, visit www.sightcall.com.

**Average Rating:** 4.6/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate SightCall?

- **AR annotations:** 10.0/10 (Category avg: 8.9/10)
- **Content management:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Mobile phones:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind SightCall?

- **Seller:** [SightCall](https://www.g2.com/sellers/sightcall)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @sightcall  
1,329 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8537b1c1bb8635d54b31154119283fb492195bcf0613cc9d2154e6814b782153&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsightcall%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 52% Small, 43% Medium

#### What Are Recent G2 Reviews of SightCall?

**["Best Tool For Technical Assistance"](https://www.g2.com/survey_responses/sightcall-review-8668288)**

**Rating:** 5.0/5.0 stars

_— Alpesh C._

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8668288)

**["SightCall is the Best leading Product"](https://www.g2.com/survey_responses/sightcall-review-8684217)**

**Rating:** 5.0/5.0 stars

_— Vaishnavi M._

[Read full review](https://www.g2.com/survey_responses/sightcall-review-8684217)

### [TeamViewer Frontline](https://www.g2.com/products/teamviewer-frontline/reviews)

TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain. It standardizes and simplifies complex enterprise data—from integrated backend systems like WMS, PLM, or ERP to unstructured sources like Excel or PDFs—into actionable digital workflows. Delivered on smart glasses, wearables, or mobile devices, workers receive clear step-by-step guidance and instant access to expert knowledge—accelerating task execution, reducing downtime, and eliminating errors. At the same time, Frontline captures critical operational insights—from verifications and process times to visual documentation—enriching enterprise systems and enabling leaders to identify bottlenecks, optimize processes, and make better data-driven decisions. With Frontline, industries close the loop between workforce and information, creating a continuous cycle of efficiency, productivity, and operational excellence at scale.

**Average Rating:** 4.3/5.0

**Total Reviews:** 60

#### How Do G2 Users Rate TeamViewer Frontline?

- **AR annotations:** 8.3/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind TeamViewer Frontline?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Staffing and Recruiting
- **Company Size:** 48% Small, 34% Medium

#### What Do G2 Reviewers Say About TeamViewer Frontline?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of TeamViewer Frontline, making remote connections quick and hassle-free.
- Users appreciate the **immersive augmented reality features** of TeamViewer Frontline, enhancing remote assistance and task guidance.
- Users find TeamViewer Frontline **super easy to use** , enhancing remote support with effective visualization and guidance tools.
- Users enjoy the **easy connectivity** of TeamViewer Frontline, enhancing their remote support and collaboration experiences.
- Users highlight the **cost efficiency** of TeamViewer Frontline, enabling significant savings while enhancing productivity and convenience.

##### Cons

- Users experience **frequent crashes and glitches** with TeamViewer Frontline, hindering effective use and support during sessions.
- Users find TeamViewer Frontline **expensive** , especially with additional costs for add-ons and integrations required.
- Users experience **slow performance** with TeamViewer Frontline, often due to heavy bandwidth requirements and connectivity issues.
- Users report **poor connectivity** with TeamViewer Frontline, leading to frequent crashes and interrupted sessions.
- Users find the **user interface lacking** and cumbersome, leading to a frustrating experience with TeamViewer Frontline.

#### What Are Recent G2 Reviews of TeamViewer Frontline?

**["Great tool for remote work"](https://www.g2.com/survey_responses/teamviewer-frontline-review-8754846)**

**Rating:** 5.0/5.0 stars

_— Carla G._

[Read full review](https://www.g2.com/survey_responses/teamviewer-frontline-review-8754846)

**["A salvation for problems during smartworking"](https://www.g2.com/survey_responses/teamviewer-frontline-review-8735245)**

**Rating:** 4.0/5.0 stars

_— Silvia C._

[Read full review](https://www.g2.com/survey_responses/teamviewer-frontline-review-8735245)

#### What Are G2 Users Discussing About TeamViewer Frontline?

- [What is TeamViewer Frontline used for?](https://www.g2.com/discussions/what-is-teamviewer-frontline-used-for)

### [AR Genie](https://www.g2.com/products/ar-genie/reviews)

AR Genie is a visual remote assistance tool powered by AI, augmented reality (AR), and the Large Langauge Model (L.L.M.). It enables experts to collaborate globally with technicians or customers to assist and guide visually using AR annotations on live video for resolving complex technical issues remotely. Our user-friendly tools make it easy to troubleshoot problems using AR Glasses, mobile devices, or tablets, eliminating the confusion and complexity associated with technical terminology. Elevate your technical support capabilities in operation and maintenance or training to expedite resolution, enhance the customer experience, save time, and reduce costs.

**Average Rating:** 4.5/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate AR Genie?

- **AR annotations:** 9.4/10 (Category avg: 8.9/10)
- **Content management:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind AR Genie?

- **Seller:** [AR Genie](https://www.g2.com/sellers/ar-genie)
- **Year Founded:** 2023
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dcb0352cf90133322273a30599e1edb81d695d3fc6b4b8465e6393f12cf6565a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Far-genie&secure%5Burl_type%5D=linkedin_company_website)  
10 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 64% Small, 27% Medium

#### What Are Recent G2 Reviews of AR Genie?

**["AR Genie is powerful and userfriendly app"](https://www.g2.com/survey_responses/ar-genie-review-10530561)**

**Rating:** 5.0/5.0 stars

_— Likhita P._

[Read full review](https://www.g2.com/survey_responses/ar-genie-review-10530561)

**["A sense full Bot"](https://www.g2.com/survey_responses/ar-genie-review-10537848)**

**Rating:** 4.0/5.0 stars

_— Musaib H._

[Read full review](https://www.g2.com/survey_responses/ar-genie-review-10537848)

### [XRmeet](https://www.g2.com/products/xrmeet/reviews)

XRmeet is an AR-based remote solution that enables businesses and enterprises alike to provide remote assistance to the workforce by allowing their experts to see what their workers see and solve problems in real-time around the globe. XRmeet combines augmented reality features such as 3D AR annotations with the live video stream to communicate and resolve problems faster. XRmeet is widely used in various industries for training, installation, inspection, maintenance, and repair of complex equipment. Key Features - Encrypted HD video stream - Multiple device compatibility - Multiple users in a single session - VoIP and in-built text chat - AR annotations and free-hand drawings on live video stream - Freeze/Pause the live video stream and take screenshots and draw annotations. - Record live video stream - Add notes during a session - Screen share - 3D object detection - Real-time analytics Deploying XRmeet, companies saw upto 50% reduction in downtime, 30-50% reduction in the time taken to resolve issues, 30% reduction in operational expenditure and was able to work with a 25% reduction in manpower. Learn more at www.xrmeet.io

**Average Rating:** 4.7/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate XRmeet?

- **AR annotations:** 8.8/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind XRmeet?

- **Seller:** [iBoson Innovations](https://www.g2.com/sellers/iboson-innovations)
- **Year Founded:** 2016
- **HQ Location:** Trivandrum, Kerala
- **Twitter:** @ibosoninnov  
219 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2dd72369f6af7532b640d968af7be4a8368d0919951fd2772a5fb025b7507ba1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fi---boson-innovations%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Medium, 38% Small

#### What Are Recent G2 Reviews of XRmeet?

**["Great experience"](https://www.g2.com/survey_responses/xrmeet-review-7892761)**

**Rating:** 5.0/5.0 stars

_— Anurag T._

[Read full review](https://www.g2.com/survey_responses/xrmeet-review-7892761)

**["XRMEET is a multi - purpose oriented platform"](https://www.g2.com/survey_responses/xrmeet-review-7851770)**

**Rating:** 4.5/5.0 stars

_— Ankit M._

[Read full review](https://www.g2.com/survey_responses/xrmeet-review-7851770)

### [HELPAR](https://www.g2.com/products/helpar/reviews)

Provide remote assistance empowered with augmented reality: HELPAR is an efficient collaborative solution for remote guidance, which combines video streaming and AR technology. This superimposes the user’s camera image with computer-generated visuals to enable interactions and AR markings.

**Average Rating:** 4.5/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate HELPAR?

- **AR annotations:** 8.7/10 (Category avg: 8.9/10)
- **Content management:** 8.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind HELPAR?

- **Seller:** [ViewAR](https://www.g2.com/sellers/viewar)
- **Year Founded:** 2010
- **HQ Location:** Vienna, Austria
- **Twitter:** @ViewARcom  
1,971 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=543d0136f80875036794e69697c0a161e7b32397ff11da3ec9f6cb73e228adc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviewar%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 42% Small, 33% Large

#### What Are Recent G2 Reviews of HELPAR?

**["Helpar Review: Streamlining Customer Support with AI-powered Chatbot and Integration"](https://www.g2.com/survey_responses/helpar-review-7821662)**

**Rating:** 4.0/5.0 stars

_— Asobo G._

[Read full review](https://www.g2.com/survey_responses/helpar-review-7821662)

**["HelpAR is a lifesaver"](https://www.g2.com/survey_responses/helpar-review-8371833)**

**Rating:** 5.0/5.0 stars

_— Amy M._

[Read full review](https://www.g2.com/survey_responses/helpar-review-8371833)

### [EzyVue](https://www.g2.com/products/ezyvue/reviews)

Ezyvue is a 3d product visualization and augmented reality web platform. It is designed to enhance e-commerce stores by providing a unique shopping experience and helping bridge the gap between in-store and online shopping. When the Ezyvue viewer is added to a website it enables shoppers to view and interact with a realistic 3d model of a product and preview it at home using augmented reality. The platform simplifies the process of adding the 3d viewer to a web page and can be integrated with most websites and e-commerce site builders. It provides a single online platform for importing, managing, editing, and publishing assets. The viewer features photorealistic rendering, shadows, reflections, product personalization, 3d annotations, animations, augmented reality, and more. 3d models can be customized using the online scene composer. The viewer can be integrated with most websites and e-commerce site builders. Ezyvue provides a number of no-contract subscription plans and is currently offering a 14-day trial.

**Average Rating:** 4.5/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate EzyVue?

- **AR annotations:** 8.5/10 (Category avg: 8.9/10)
- **Content management:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **Mobile phones:** 7.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind EzyVue?

- **Seller:** [EzyVue Software](https://www.g2.com/sellers/ezyvue-software)
- **Year Founded:** 2021
- **HQ Location:** Ooralea, QLD
- **Twitter:** @EzyVueSoftware
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a57531ebcde49ea2cd591e9b32909d3c694a1bbb97a4b0e2ec8e12520b653002&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fezyvue&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 90% Small, 10% Medium

#### What Are Recent G2 Reviews of EzyVue?

**["BEST 3D model creater"](https://www.g2.com/survey_responses/ezyvue-review-8450793)**

**Rating:** 4.5/5.0 stars

_— REHAN J._

[Read full review](https://www.g2.com/survey_responses/ezyvue-review-8450793)

**["Inadequate quality texture implementation."](https://www.g2.com/survey_responses/ezyvue-review-9679094)**

**Rating:** 4.5/5.0 stars

_— Gennaro A._

[Read full review](https://www.g2.com/survey_responses/ezyvue-review-9679094)

### [Eye4Task](https://www.g2.com/products/eye4task/reviews)

Eye4Task is a true collaborative platform connecting technicians and experts remotely to accelerate workflows and decision-making processes through AR and KET.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Eye4Task?

- **AR annotations:** 9.3/10 (Category avg: 8.9/10)
- **Content management:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Mobile phones:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Eye4Task?

- **Seller:** [HeadApp](https://www.g2.com/sellers/headapp)
- **Year Founded:** 2014
- **HQ Location:** Torino, IT
- **Twitter:** @HeadApp  
101 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=56c3ab491454999de0c09c534caecac5c663c5355779dc14b0152ce23b5c2290&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fheadapp-srl%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 43% Small, 29% Large

#### What Are Recent G2 Reviews of Eye4Task?

**["Allowing you to hire technicians without the need to travel physically to your workplace"](https://www.g2.com/survey_responses/eye4task-review-8333611)**

**Rating:** 4.0/5.0 stars

_— Arie W._

[Read full review](https://www.g2.com/survey_responses/eye4task-review-8333611)

**["Eye4Task has an intuitive web interface designed for both SMEs and corporate"](https://www.g2.com/survey_responses/eye4task-review-8306590)**

**Rating:** 4.5/5.0 stars

_— Shivashish S._

[Read full review](https://www.g2.com/survey_responses/eye4task-review-8306590)

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- [AR Visualization](/categories/ar-visualization)
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 ![Adam Crivello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam Crivello")
AC

Researched and written by [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)

Updated October 3, 2024

AR Collaboration tools are used to train, collaborate, and provide technical support from a remote environment using augmented reality (AR) applications. AR Collab tools are often used to provide remote support in fields such as maintenance, manufacturing, automotive, and utilities. In these fields, users can connect hardware such as phones, tablets, or AR glasses to software that provides them with visual instructions showing them how to conduct maintenance on any given piece of equipment. An example would be a piece of machinery that has broken down, and now a fieldworker must learn how to fix it. AR collaboration software can not only provide visual instructions that will show the worker exactly where the breakdown on the equipment is, but it can also connect him with a remote support team that can see exactly what the worker is seeing. Together they can collaborate on solving the problem using AR and visual instructions.

These tools are often implemented in remote support or maintenance departments so they can connect with field workers, even when they’re in an entirely different location. AR Collaboration tools can sometimes be connected to [product data management (PDM) software](https://www.g2.com/categories/product-data-management-pdm) or [PLM software](https://www.g2.com/categories/plm) which allows users to easily upload 3D content with annotations and instructions. This way, when a worker opens up the AR remote collaboration software on a specific piece of equipment, all of the annotations and instructions on maintenance are already there.

To qualify for inclusion in the AR Collaboration Tools category, a product must:

- Upload necessary content directly to integrating hardware such as phones, tablets, or AR glasses
- Provide remote support assistance so users can connect with a support team to collaborate on any maintenance or work
- Allow users to draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects in the real world

Show More

### AR Collaboration Tools Topics

- [What are AR Collaboration Tools?](#what-are-ar-collaboration-tools)
- [What are the Common Features of AR Collaboration Tools?](#what-are-the-common-features-of-ar-collaboration-tools)
- [What are the Benefits of AR Collaboration Tools?](#what-are-the-benefits-of-ar-collaboration-tools)
- [Who Uses AR Collaboration Tools?](#who-uses-ar-collaboration-tools)
- [Challenges with AR Collaboration Tools](#challenges-with-ar-collaboration-tools)
- [How to Buy AR Collaboration Tools](#how-to-buy-ar-collaboration-tools)

[
### AR Collaboration Tools Topics
Expand/Collapse ](#)
- [What are AR Collaboration Tools?](#what-are-ar-collaboration-tools)
- [What are the Common Features of AR Collaboration Tools?](#what-are-the-common-features-of-ar-collaboration-tools)
- [What are the Benefits of AR Collaboration Tools?](#what-are-the-benefits-of-ar-collaboration-tools)
- [Who Uses AR Collaboration Tools?](#who-uses-ar-collaboration-tools)
- [Challenges with AR Collaboration Tools](#challenges-with-ar-collaboration-tools)
- [How to Buy AR Collaboration Tools](#how-to-buy-ar-collaboration-tools)

## Learn More About AR Collaboration Tools

### What are AR Collaboration Tools?

Augmented reality (AR) collaboration tools are used to train, collaborate, and provide technical support from a remote environment using AR applications. Using AR on mobile devices, collaborators can layer digital objects and notes onto another user’s screen as that user views the real world through a camera. For example, a user working with an engine could use a phone, tablet, or hands-free smart glasses to connect with AR collaboration software that provides visual instructions showing them how to conduct maintenance. That user can also video chat with a remote specialist, keeping the engine on screen. The specialist could then superimpose virtual diagrams, 3D objects, and more onto the user’s screen to provide remote assistance. Together they can collaborate on solving the problem using AR and visual instructions. When a support specialist can’t be on site, AR collaboration tools provide the next best thing.

AR collaboration tools are often used to provide remote support in fields such as maintenance, manufacturing, automotive, and utilities. When machinery breaks down during field service, users can be better equipped to diagnose and fix issues thanks to AR collaboration tools. Beyond being relevant to the aforementioned fields, AR collaboration is an evolving field with applications in IT support and more.

**What Does AR Stand For?**

AR stands for augmented reality. Augmented reality refers to a mixed visualization method that allows users to view real-world objects through a phone, tablet, or other devices and then superimpose virtual objects onto that real-world image.

### What are the Common Features of AR Collaboration Tools?

The following are some core features within AR collaboration tools that can help users achieve remote collaboration workflows via AR visualization:

**Video chat:** While AR collaboration software provides more robust functionality than video conferencing software, the ability to video chat is core to these offerings. A video call serves as the basis for a remote collaboration workspace, which is then supplemented by mixed-reality visualizations.

**AR visualization:** AR collaboration tools allow collaborators to superimpose virtual images and annotations onto a live video feed. These visualizations convincingly “stick” to objects in the real-world space, creating the illusion that they’re actually part of the scene.

**Live text chat:** Many AR collaboration platforms feature live text chat alongside video chat, which offers users an alternative means of communication during workflows where voice chat is less effective.

**Guided content:** Beyond real-time interaction, many tools include functionality for remote support specialists to upload guided learning modules. These are preconfigured AR visualizations and walkthroughs, which allow the end user to learn what they need to conduct field service without a specialist. 

**Content management:** Many AR collaboration tools allow users to store learning modules, along with recordings of prior AR remote support sessions. This allows teams to easily access help material for reuse when needed. 

**Ticket submission:** Most AR collaboration tools feature a ticket submission process, which allows specialists to schedule remote assistance based on bandwidth. This also allows field technicians to give specialists context for their issues ahead of time, which makes for a more productive remote collaboration session.

### What are the Benefits of AR Collaboration Tools?

AR collaboration solutions provide a number of benefits for both remote help specialists and end users when on-site support isn’t an option.

**Productive support:** Remote troubleshooting via voice and text chats can be tedious, inefficient, and time consuming. AR collaboration tools ease bandwidth for both specialists and end users by providing a real-time visual medium for collaboration. Instead of describing issues and waiting for a specialist to get back to them, users can show specialists exactly what’s going on with their field service as the specialist annotates the scene to provide remote assistance in real time.

**Deeper understanding:** Allowing end users and specialists to brainstorm via an AR workspace grants end users a deeper understanding of equipment maintenance via mixed reality and 3D models. Establishing an AR workspace allows specialists to walk users through troubleshooting, remediation, and issue prevention almost as though they were standing over the user’s shoulder. This kind of issue resolution can result in more lasting knowledge to prevent and address similar problems in the future, saving teams time in the long run.

**Real-time interaction:** When users are dealing with an issue, customer support interactions that feel impersonal can lead to a bad customer experience. By allowing technicians to brainstorm with customers in real time via mobile devices like smartphones, AR collaboration tools facilitate a positive experience that is more likely to leave customers happy.

### Who Uses AR Collaboration Tools?

AR collaboration systems are a growing space, and their use cases are evolving. Below are some examples of personas that use the software.

**Technicians:** Technicians use AR collaboration tools to provide remote assistance for physical equipment and machinery without being physically present. Using video chat and AR on mobile devices like smartphones, technicians can guide users through operation or repair. Technicians can also use these tools to work with each other from a distance.

**IT specialists:** IT specialists can help their users with hardware issues remotely using AR collaboration tools. The use case is similar to technicians’, except that IT specialists use AR experience to guide users through tech setups. 

#### Software Related to AR Collaboration Tools

Related solutions that can be used together with these Tools include:

[AR visualization software:](https://www.g2.com/categories/ar-visualization) AR visualization software allows businesses to create immersive experiences for consumers to interact with their products. Users upload 3D models to these platforms and scale the image, adjust the color, and incorporate the additional details needed to give the best user experience possible. These solutions can be used in conjunction with AR remote collaboration tools to customize the user experience in support scenarios. 

[AR training simulator software:](https://www.g2.com/categories/ar-training-simulator) AR training simulator software is intended to train users for a certain role in a partially virtual environment. Trainees utilize ARaugmented reality in these solutions to learn the vital skills needed for a new job. Depending on the solution, AR collaboration software can provide a real-time collaborative training experience instead of a preset solo experience.

[VR collaboration platforms:](https://www.g2.com/categories/vr-collaboration) Virtual reality (VR)VR (virtual reality) collaboration platforms allow users to collaborate in virtual reality from remote locations. These solutions enable users to meet in the same virtual space and communicate through speech and text. The use cases differ from AR in that both participants must be wearing a fully immersive headset, which would rule out the real-time, collaborative equipment repair and operation AR collaboration platforms enable.

### Challenges with AR Collaboration Tools

AR collaboration tools can come with their own set of challenges. 

**Network availability:** Many potential AR remote collaboration users in fields such as utilities and maintenance often find themselves in situations where a high bandwidth internet connection is hard to come by. These tools rely on a reliable internet connection, which can sometimes be a lot to ask for.

**Screen size:** AR collaboration tools are more effective on tablets than phones and more effective still on smart glasses than tablets. The bigger the field of view, the better. Beyond the field of view, smart glasses provide a completely hands-free experience, granting field technicians more freedom to maneuver during a remote collaboration session. Not all teams have access to tablets, and even fewer have access to smart glasses. 

### How to Buy AR Collaboration Tools

#### Requirements Gathering (RFI/RFP) for AR Collaboration Tools

G2.com can assist buyers in finding the AR collaboration tool, whether a buyer is searching for the first time or looking to replace legacy software.

Generally, the most important considerations are price, the robustness of the AR visualization, and device support. One of the primary purposes of AR collaboration is to enable remote, visual collaboration that is clear and effective for all participants. With that in mind, ensuring that the tool of choice allows users to easily create excellent visuals and annotations is essential. Using G2 reviews as a reference, buyers can determine the solution that will be most effective for their teams, ensuring a pain-free learning curve and comprehensive solution. 

After narrowing down a potential pool of products, teams can then apply further considerations for budget, requirements, and more. Using this approach, buyers can move forward in the buying process with confidence, referencing their checklist in conjunction with G2 scores to find the right solution for their needs.

#### Compare AR Collaboration Tools 

#### Create a long list

Buyers should consider the many AR collaboration tools on the market, especially as the market grows. Some of these tools are tailored specifically for fields like maintenance and utilities, while others shine in the hands of IT support specialists. Buyers should consider distinctions like these to produce a long list of potentially viable products.

**Create a short list**

Once a long list is created, buyers should employ a more granular approach to trim it down. Along with a matrix of must-have functionality and pricing, buyers can use G2 reviews to explore any potential advantages and disadvantages among the products they’re considering. Is one solution better at enhancing collaboration between technicians than providing support between technicians and end users? With factors like these in mind, buyers should narrow down their search to a list of three to five products.

**Conduct demos**

All software products on a company’s short list must be investigated firsthand via demos to ensure that real-time functionality matches on-paper expectations. During demos, buyers should make inquiries based on the requirements gathering they’ve done prior. For example, one might ask to be walked through a real-time technical support session using a solution’s ARaugmented reality functionality.

#### Selection of AR Collaboration Tools

**Choose a selection team**

Companies of any size should try to involve the most relevant personas when beginning the AR collaboration tools selection process. Large companies might have the resources to include individual team members to fill roles such as team managers and technicians. Smaller companies can overlap roles to compensate for their relatively fewer employees. 

**Negotiation**

Some vendors offer AR remote collaboration tools that can do far more than what the buyer requires, such as full-featured AR visualization. While some AR collaboration software vendors may only offer an all-or-nothing package, buyers who want to optimize spending should try to negotiate a fairly priced package, including only the functionalities that matter to them. For example, a product’s pricing page could show that the buyer’s must-have features are only included with an expensive all-in-one package, whereas a sales conversation may prove otherwise. 

**Final decision**

To conclude the process, performing a trial run with a small pool of remote specialists is essential. This will aid buyers in ensuring that their chosen AR collaboration tool is easy to use and enables enhanced collaboration. If the tool is received well and utilized often, the buyer’s selection is probably the right one. If not, it may be time to try another product from the short list.