--- title: Trillian Reviews meta_title: 'Trillian Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Trillian works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 123 scale: '5' date_modified: '2026-08-11' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Trillian Reviews **Vendor:** Cerulean Studios **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.4/5.0 **Total Reviews:** 123 ## About Trillian Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go. ## Trillian Pros & Cons **What users like:** - Users find Trillian's **ease of use** exceptional, allowing seamless access and synchronization across multiple devices effortlessly. (5 reviews) - Users value the **secure and reliable communication** provided by Trillian, appreciating its ease of use and accessibility. (4 reviews) - Users value the **strong security and privacy measures** of Trillian, enhancing their communication experience with confidence. (4 reviews) - Users appreciate the **easy communication** features of Trillian, allowing quick and efficient messaging on-the-go. (3 reviews) - Users value the **reliable performance** of Trillian, enjoying seamless communication without experiencing downtime. (3 reviews) - Team Collaboration (3 reviews) - Users love Trillian's **user-friendly interface** , making it easy for everyone to connect and communicate effectively. (3 reviews) - Chat Communication (2 reviews) - Convenience (2 reviews) - Users love the **cross-platform accessibility** of Trillian, enabling seamless communication across all their devices anytime, anywhere. (2 reviews) **What users dislike:** - Users note the **limited features** of Trillian, which hinder its effectiveness compared to more advanced messaging platforms. (3 reviews) - Users find Trillian **not user-friendly** due to its outdated interface and complications in managing contacts and features. (3 reviews) - Users feel the **missing features** in Trillian make it inadequate for complex communication and limit expression options. (2 reviews) - Users find the **difficult setup** of Trillian frustrating, making it hard to manage contacts and utilize features effectively. (1 reviews) - Users experience **integration issues** with Trillian, encountering delays and difficulties that hinder seamless use. (1 reviews) - Users find the **lack of customization** in Trillian limits its appeal compared to other modern messaging apps. (1 reviews) - Learning Curve (1 reviews) - Users find Trillian's **limited customization** and outdated interface to be less intuitive compared to other messaging apps. (1 reviews) - Limited Options (1 reviews) - Not Intuitive (1 reviews) ## Trillian Reviews ### 1. Serves it's primary purpose fairly well. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Trillian?** It's fairly easy to message people once they've been added as a favorite. I also appreciate that there is an app where I can easily access it by phone when I am in transit. Overall all it's just ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. **What do you dislike about Trillian?** I feel the technology and interface is antequated by comparison to other instant messaging applications. Trillian is not intuitive. I still find it challenging to try and add people to my contacts. And being able to simply acknowledge someone's message with an emoji instead of necessitating a full reply would also be preferable. Overall all it's ok. It's very basic. Zero bells and whistles, but it provides a way to communicate that is quicker than email. In that regard it meets expectations. **What problems is Trillian solving and how is that benefiting you?** I appreciate having a quick and easy way to connect with my coworkers that is faster than email. ### 2. Offering a range of features to enhance team communication and collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Frankin J. | Fisherman, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Trillian?** The platform’s solid secure and reliable performance provides users with a trustworthy communication solution **What do you dislike about Trillian?** Trillian features set is limited compared to other platforms who can make it less suitable for complex communication needs **What problems is Trillian solving and how is that benefiting you?** It’s provides a centralized platform for communication reducing the need for multiple messaging apps and email threads ### 3. Easy-to-use instant messaging for business as well individuals. **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik S. | Audit Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Trillian?** Trillian helps with instant messaging in healthcare, other businesses and individuals. Though we have taken up pro membership, there are free messaging services too provided by them. They have an amazing option for private chats as well as creating channels for our team. Works great when you have to work with your team. Adding contacts is pretty easy as well. Overall an easy going tool helping connect people well. **What do you dislike about Trillian?** None. It's a simple app, no fuss. Have been using for quite some while smoothly now. **What problems is Trillian solving and how is that benefiting you?** Business instant messaging. ### 4. good **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Trillian?** I like that it is very fast and efficient to communicate from one person to another. **What do you dislike about Trillian?** They should add more emojis to facilitate each expression we have. **What problems is Trillian solving and how is that benefiting you?** If they created a video call or regular call, everything would be easier. ## Trillian Discussions - [They are effective and professional](https://www.g2.com/discussions/they-are-effective-and-professional) - 2 comments, 2 upvotes - [View Trillian pricing details and edition comparison](https://www.g2.com/products/trillian/reviews?filters%5Bsentiment_snippet%5D=1061692&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+21%3A08%3A20+-0500&secure%5Bsession_id%5D=7e16b983-32ec-434e-9ca7-fda91fd0ca69&secure%5Btoken%5D=73966a38007a793611d1af5d1d0d3da22bfb673a97c1cf5aec35ca89ef0adf7d&format=llm_user) ## Trillian Integrations - [MessageGears Platform](https://www.g2.com/products/messagegears-platform/reviews) ## Trillian Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration** - Modules - Scheduling - Reporting **Business Instant Messaging** - File Sharing - Notifications - Search - Screen Sharing - Alerts/Notifications **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Communication** - Security - Health Care Messages - Alarms - Messaging - Notifications **Business Instant Messaging ** - Audio Conferencing - Video Conferencing - Two-Way Audio & Video - Conferencing **Business Instant Messaging** - Mobile Application - Web Application - Third-Party Integrations - Active Directory Integration **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Generative AI - Business Instant Messaging** - Text Summarization **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation - Generative AI **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Group Messaging - Bulk Send - Meeting Management - Mobile Access - Rich Text Editor - Role-Based Permissions - Discussions/Forums - Transcripts/Chat History - Contact Management - User Management - Message Recall - Canned Responses - Document Storage - Collaboration Tools - Activity Dashboard - Reporting & Statistics - Multi-Channel Communication - Workflow Configuration - Single Sign On - Access Controls/Permissions - Task Management - Reminders - Read Receipts - @mentions - API - AI Copilot - Real-Time Chat - SSL Security - Data Import/Export - Email Management - Search/Filter - Secure Data Storage - Activity Tracking - Broadcast Messaging - Customizable Branding - Drag & Drop - Commenting/Notes - Employee Database - One-to-One Messaging - Event Calendar - Tagging - Customizable Templates - Real-Time Updates - Employee Photos - Mobile Alerts - Engagement Tracking - Blogs ## Top Trillian Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,517 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,651 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (348 reviews)