What I like the most in trengo is the simplicity to understand the plateform, to be familiar with rules, integration of email is quite simple. We are using it for our financial departement and Logistic team and they love the product.

I've loved the onboarding experience, thank to Nicky van Leeuwen for her help, it's was very helpful. Review collected by and hosted on G2.com.

The only problems that we have with trengo is the customisation for example :

Adding status of tickets

Made the list of emails bigger. Review collected by and hosted on G2.com.

The step by step possibilities to set it up and keeping track of cases for our customer support. Also the possibility to automate common tasks. Review collected by and hosted on G2.com.

The application isn't quite built for multi-client for a multi client company. Review collected by and hosted on G2.com.

From my perspective, it would be the canned/quick response bar where you can create personalized answers for your customers without using an alternative application. Review collected by and hosted on G2.com.

I would like to be able to open different tabs. In some cases, I have to manage customers from the tab "assigned" so I can't be able to keep an eye on the other ones. Review collected by and hosted on G2.com.

fast and easy track of our customer service interactions. Review collected by and hosted on G2.com.

the 24 hours window for responding to whatsapp messages is not suitable with our business as we have weekly days off. Review collected by and hosted on G2.com.

We use the software for customer service and the best thing is that it very self explanatory. We did'nt need to put much effort to learn to use it.

Also for the technical implementation it was easy and it was setup in a day or so. We use it every day and so far we did'nt have any downtime!

Keep up the good work team Trengo! Review collected by and hosted on G2.com.

There i a minor bug with showing the correct numbers of unread messages for teams, but i'm convident that this will be solved in a short period of time. Review collected by and hosted on G2.com.

Great customer support

Super Easy to use

Not difficult to set up and interegrate with our own platform

Great customer response Review collected by and hosted on G2.com.

Team chat isnt as effective as we first thought, began to use but went back to other options Review collected by and hosted on G2.com.

Julian has been a huge help for us with integrating Trengo into our business activities. Working in various marketing throughout the world, we encountered certain challenges throughout our journey with Trengo, Each and every step of the way, Julian was there to assist with practical solutions that allowed us to expand our activities, reach more clients, and raise our conversions. Overall, we have had an amazing experience with Trengo, and look forward to seeing continued restuls. Review collected by and hosted on G2.com.

We didn't experience many dislikes with Trengo. Review collected by and hosted on G2.com.

Trengo offers countless possibilities.You can automate your entire mailbox using rules and onboarding manager Nicky is very friendly and guides you very well. Review collected by and hosted on G2.com.

The (minor) bugs we experience and new pricing plan. Review collected by and hosted on G2.com.

The mostfull help was from Nicky who helped me to sepup the broadcasting Review collected by and hosted on G2.com.

The speed of the app is not so fast. They could improve on this. Review collected by and hosted on G2.com.

I appreciate that it is very useful to have all the information on a single platform recommended for those who have many channels to respond to great for companies! Review collected by and hosted on G2.com.

the only negative note of trengo is that the customer cannot be contacted directly with a normal message on the "whatsapp" channel, without using a pre-established template, otherwise excellent! Review collected by and hosted on G2.com.