We have always received great customer service from the staff at Trengo.

It has been easy to get started using Trengo for our company and have had support every step of the way. Review collected by and hosted on G2.com.

The main downsides are the limited reporting opportunities to see engagement with the comms and options such as marking opt outs for certain types of communication. Review collected by and hosted on G2.com.

Trengo has a user-friendly interface that allows you to quickly get started with the WhatsApp API. Additionally, Trengo offers a range of features, such as automatic replies, chatbots, and broadcasts, enabling you to elevate your customer service to a higher level. Review collected by and hosted on G2.com.

There are still a number of functions that have not been implemented. This has not yet been developed and added to the system, which may cause some ambiguities within the platform.

For small businesses, the costs for Trengo can be quite high. This is partly due to the way the number of conversations possible per month is offered. Review collected by and hosted on G2.com.

Good UX and easy on the eyes, easy to connect to channels Review collected by and hosted on G2.com.

Reports need to be more enhanced, it's very basic, can enhance the flow, have easy access to make labels and rules Review collected by and hosted on G2.com.

The best thing is that you can get someone to help personally help you in the beginning of the process. Because without it I think it would coust you much more time. Review collected by and hosted on G2.com.

Every wednesday you can join a meet so you can get a clear vieuw on how to start, but the information is the same every wednesday. But that is not really a big deal. Review collected by and hosted on G2.com.

The system is user-friendly, and the help center and instructions are easy to understand. Additionally, the support team is very helpful. Review collected by and hosted on G2.com.

Although the reportingt section is good but that can be improved. Review collected by and hosted on G2.com.

That you can assisgn email to the right people. The start had little addoption issues because we needed to learn new things. The customor support didn't give me a satisfied feeling. I asked my question in Dutch language and they responded to me in English, with a 1 day delay (If you need help, you need it now and nog in 1-3 business days). I have spent too little time exploring all Trengo's feaatures or the integrations. We us it all day for handling our email (for now only email). I also like their onboarding phase, where they help you for a period of three months during Google Meet calls Review collected by and hosted on G2.com.

It isnt polished enough at some points. You cant change the width of your inbox (on a 24inch screen, the email field will be very wide and the important inbox will be the same narrow width. Also the name from the sender wil be the name corresponding the email adres. For email from other Trengo users they should use the value from the Trengo account. Now you have to open the email from support@x.nl just to see in the footer the email is sent by Jaap. Opening seems to be not necessary. An extra step. I also don't understand ther Helpcentre choices: namely the width of things. You can't see the whole title of the article, it gets cut off because they want nice even columns. Function is far more important than appearance, specially in the helpcentre. I need the whole article title (question) for my customers to see. Make the help centre full witdh instead of a fixed container width. Let the user decide the witdh by adjusting their browser window. I will discuss the rest of my items with my onboarding specialist Review collected by and hosted on G2.com.

The websinar as an introdoction and the upfollowing personal onboarding helps you to understand and use Trengo much better and quicker. Review collected by and hosted on G2.com.

Can be a bit overwelming in the beginning. Review collected by and hosted on G2.com.

Trengo offers an easy to set up chatbot with countless features. As someone who has little experience with software such as Trengo, it has been extremely easy to set up our own detailed chatbot. The data gathered is very detailed and can be used to improve performance. Every person that we've been in contact with from Trengo has offer excellent customer service and really puts the customer's needs first. Luc has been of great assistance, giving us a great basic overview before buying the product. Our on-boarding manager, Nicky, has also been of great help. She took us through every relevant detail, step-by-step, and showed us how to implement quality-of-life changes for the user team. For such a large company, the support has felt amazingly personal and adjusted to our individual needs. Review collected by and hosted on G2.com.

We still have to encounter something that we dislike. Review collected by and hosted on G2.com.

- clear tool

- support during setup (customer support)

- ease of integration Review collected by and hosted on G2.com.

- unclear pricing structure (e.g. flow bot extra cost)

- For the custom fields (e.g. on account) I'm missing some extra llike (use in flowbot, reporting, exporting)

- an "IF" feature in the flow bot Review collected by and hosted on G2.com.

Easy system to work with, offering many functionalities to make use of. My team quickly got the hang of it. The customer service is super helpful and fast. Additionally, the onboarding goes super well thanks to our Onboarding Manager Nicky van Leeuwen. Review collected by and hosted on G2.com.

There are some small things like not being able to send long messages and that public messages come in one place. This is less convenient for us but not a big problem. Review collected by and hosted on G2.com.