An easy way to communicate with customers via Whatsapp Review collected by and hosted on G2.com.

There are some limitations on the response options and unable to insert images. Review collected by and hosted on G2.com.

Because our foundation is growing rapidly, more and more communication channels are emerging. Since we have to organize everything with a relatively small team that consists entirely of volunteers, it is crucial for us to set this up efficiently. We are dealing with a very vulnerable group where clear and timely communication is indispensable. Before the implementation of Trengo, different volunteers worked in different systems. But if a volunteer dropped out, it was often very unclear to determine the status of contacts. With the help of Trengo, we now have this mapped out very clearly.

In addition, as a foundation, we also have to account to our supporters and grant providers. Through Trengo, we can very effectively map out how many contact moments there are per channel.

Charlotte Beenen helped us perfectly with the onboarding. She gave us very useful tips and kept pointing out new features that we hadn't discovered ourselves. Therefore, the onboarding went very smoothly and easily. We still haven't been able to discover everything, but we are extremely happy with the support from Trengo and the discount they offer to non-profit organizations. Review collected by and hosted on G2.com.

We have actually not been able to discover any disadvantages yet. Review collected by and hosted on G2.com.

- Overview

- Clear reporting and insight into data

- Easy collaboration with colleagues Review collected by and hosted on G2.com.

- The design and that you cannot change this as a user (e.g. layout of mails)

- Arrangement of labels - when you have a lot of labels it's not convenient

- Forwarding mails - formatting becomes very cluttered Review collected by and hosted on G2.com.

We were very well assisted by our onboarding manager Nicky! All questions are quickly and efficiently tackled, allowing us to quickly transition to using Trengo. Review collected by and hosted on G2.com.

There were some sticking points at the time of installation, but this was all handled quickly and adequately. Review collected by and hosted on G2.com.

For our sales staff, Trengo has been an excellent tool. We can handle communication across all channels—emails, WhatsApp, social media using this robust all-in-one platform from a single, shared inbox. This has significantly increased the productivity of our team and our capacity to reply to client requests promptly. However, I was really delighted with the onboarding procedure. Trengo is a complete bundle that has all you need to get going without a hitch. Charlotte, our onboarding specialist, was the star of the show. Her commitment and knowledge were priceless. She took her time walking us through each stage of the setup procedure and making sure we were aware of all the features and functions. Charlotte was always willing to help us with any questions or issues we had. Review collected by and hosted on G2.com.

Trengo stands out for having an excellent onboarding process and a user-friendly platform. Nevertheless, WhatsApp is hindered by the lack of emphasis on ongoing development, particularly with regard to features. Trengo has great potential to be an EXCEPTIONAL customer service platform if it places a high priority on providing cutting-edge features and staying up to date with industry innovations. Review collected by and hosted on G2.com.

I like the Broadcast option, the option to sent templates and it's very easy to use Review collected by and hosted on G2.com.

Some things are not placed logically. So you have to search at what feels the wrong place Review collected by and hosted on G2.com.

It is a very easy to use platform that allows for the integration of our communication methods (e-mail, telephone and WhatsApp) with our ERP system. The open API and usefull documentation helped our developers to connect both systems.

Nicky was our customer support manager and she was very helpful! She knows Trengo and its capabilities very well. And gave me some very useful tips to use the platform. She's also very friendly and it was fun to have meetings with her.

We are using Trengo now for a month, and the first signs are very helpful. I especially like the feature of creating flowbots. Very easy to make and use. Review collected by and hosted on G2.com.

The only way to contact Trengo is via e-mail and arrange an online meeting. This works for regular questions. Sometimes it is easier to have a phone number you can call. Review collected by and hosted on G2.com.

Everything comes into one place in the inbox. There are various settings, you can adjust these to your own preference. In Trengo, everything is easy to set up. If you ever have a question, you can always ask it and you will get a quick answer. Nicky has helped us very well with setting up everything in Trengo. Review collected by and hosted on G2.com.

The customer service is often in English. This can sometimes make it more difficult to communicate clearly what is going on. Review collected by and hosted on G2.com.

Alright, so picking the best thing about Trengo is kinda tough because, honestly, they've got a lot of room for improvement. But if we really gotta highlight something, it's their gutsy move to create their own 'Team Chat' to go head-to-head with Slack. They've got this big dream of making something awesome, which is pretty cool, even if they've spread themselves too thin and ended up with a bunch of features that aren't quite there yet.

The bummer is that they're not really nailing it at the moment. Users are dealing with some not-so-great features and the service isn't exactly top-notch. It's like they've got their eyes on the prize, wanting to be trailblazers and all, but they've gotta seriously step up their game to make their tools solid, dependable, and easy to use. Review collected by and hosted on G2.com.

So, Trengo's got a laundry list of issues. First up, their customer support is kind of a letdown. They're slow to get back to you and when they do, their answers are too basic to really solve anything complicated.

Then there's their 'Team Chat' feature. They're trying to do a lot, but it's all over the place, leaving us with a bunch of half-done stuff. It's like they're shooting for the stars but haven't even made it off the ground.

Their third-party integrations, especially with WhatsApp, just don't cut it compared to others like MessageBird and Wati, who have their act together and deliver the goods without a hitch.

The voice calls? Don't get me started. Whether they're using their own setup or Twilio's, the quality is a mess. You can barely hear the person on the other end, and having to call again and again is super annoying.

API access is another sore spot. It's super basic, so if you're a bit of a tech whiz looking to do some cool custom stuff, you're out of luck.

And the icing on the cake? Their billing practices are a headache. They charge you for seats you're not even using, and then they switch up the pricing on you without warning, messing up your budget.

Long story short, Trengo wants to be this all-in-one communication platform, but it's falling short in so many ways that it's leaving a lot of users pretty frustrated. Review collected by and hosted on G2.com.

Speed of implementation was amazing, support in setting up 2nd to none, used zapier to easily connect to services, Review collected by and hosted on G2.com.

Could do with a bit more support post sale with refining flows Review collected by and hosted on G2.com.