The labels and the Journeys that together provide a quick overview of the work that still needs to be done. Review collected by and hosted on G2.com.

The web application is sometimes slow, causing you to wait for certain actions. Review collected by and hosted on G2.com.

Trengo assists us in supporting customer service; additionally, it is a program with multiple functions because we can manage all communication through one platform. The contact I have with Nickey is excellent. I send an email and get a quick response. She resolves issues by either calling me or assisting me through an online meeting. Review collected by and hosted on G2.com.

Even though I figured out many things on my own while setting up our flowbot, there are definitely specific aspects where you need help. Additionally, there aren't instruction videos for everything, which I find a bit disappointing! Review collected by and hosted on G2.com.

For our administration staff, Trengo is a great tool to combine the different old email channels after the rebranding. The onboarding procedure was gooed and Charlotte was always willing to help us with any question or issue. Review collected by and hosted on G2.com.

Some simple things as sorting the rules in order or sorting in order the handle the emails should be standard. Also in the new workflow some basic things could be work out better in visible matter. Review collected by and hosted on G2.com.

It is an easy-to-use system that has helped our customer service work more efficiently. Review collected by and hosted on G2.com.

Nothing at the moment, I find it a very nice company to work with. Review collected by and hosted on G2.com.

Customer service is one of those things that is a complete pain if you haven't set it up properly. With Trengo, especially if you take a bit of time to set up their AI, you take away 90% of your workload in this area while simultaneously delighting your customers with fast & effective service. Review collected by and hosted on G2.com.

May require a bit of knowledge about language models to get the most out of. Or you could just get help of their 10/10 customer success manager, Nicky, of course. Review collected by and hosted on G2.com.

Sadly nothing anymore. They are completely disrespectful and patronizing. Review collected by and hosted on G2.com.

Completely untrustworthy company to do business with. They keep raising their fees without ANY improvements. They say they have AI but you need to upload PDF documents lol.

After their latests insane price hike (not only for new clients but for EXISTING ones as well) they are pricing themselves completely out of the market.

If you need customer support from a customer support platform provider you can wait for days on them as well. The quickest turnaround time we got over the years is 3 days and 80% of the times not helpful at all.

Was good for starters but they last track of their value proposition and it is nothing more than a overpriced, low feature customer support app. Pitiful. Review collected by and hosted on G2.com.

the general page with the emails is very clear, easy to see who it comes from and to whom it may have been assigned. Review collected by and hosted on G2.com.

When you have a private email attached to it. you can't set up a rule that the mail will be closed automatically. IT is looking into it, hopefully they can solve that. Review collected by and hosted on G2.com.

We started using Trengo about 3 years ago. It stood out against the likes of Intercom and HubSpot in terms of pricing. It addresses the channels that we use most. It allows us to coordinate across remote teams, though the inbox feature did not scale as well as we hoped. It was easy to implement and needs little training to use. Review collected by and hosted on G2.com.

We recently looked into AI powered customer support solutions. Unfortunately, it was not the right solution for us. Review collected by and hosted on G2.com.

Centralized communictaion acroos multiple social media platforms. The ability to speak with my staff within a conversation withou the client seeing it, it is a game changer when it comes to training employees especially in a customer service business. Review collected by and hosted on G2.com.

It is really diffucult to setup, use and get used to. I hate that you cannot start a whatsapp conversation without a template and the fact that after 24 hours the conversation needs to be restarted. You cannot see emojiis, or reply to messages. There area a lot of features that are lacking that are available in almost all communication platforms that Trengo integrates with. Review collected by and hosted on G2.com.

Easy to use, brings all the diffenent channales together in one place Review collected by and hosted on G2.com.

Seems to get expensive pretty quick, but it is worth it in the end Review collected by and hosted on G2.com.