The app is easy to use and intuitive. Besides daily communication with our customers, we use broadcast messages function a lot. Our fantastic onboarding manager Charlotte is guiding us through the whole process, helping us adjust everything, responding to our questions and sharing tips. Review collected by and hosted on G2.com.

We discovered that many messages are dissapearing from our inbox. Looks like there's some bug, but Trengo already works on it. Review collected by and hosted on G2.com.

We changed from Gorgias to Trengo because we had the need of using 'customer profiles' in order to keep track of calls and what they were about. Since Gorgias had a lot of downtime and bugs, using Trengo is a relief. I have the feeling that it's easier to use for our customer support agents that are used to e-mail clients like Outlook.

Big plus about Trengo is their 1-on-1 onboarding. This made it possible for us to fully use all the capabilities of Trengo, right from the start. Review collected by and hosted on G2.com.

The interface sometimes looks a bit crowded and busy. More customization options would be nice. Review collected by and hosted on G2.com.

Trengo is a great all round platform that helps us to manage all of our communication channels in a central place. There are so many options to choose from, and it is easy to configure and set up. Review collected by and hosted on G2.com.

My only problem with Trengo is the actual User Interface and that it feels outdated and very flat. I am not attracted to the interface as I would want to be, and feel more that I am working in a "functional" platform (Like SAP), but not really a welcoming environment for a Customer Services Representative. Review collected by and hosted on G2.com.

All our Whatsapp messages are monitored and answered now by 20 people at the same time. We could not do this wit Whatsapp Business, so Trengo is a big improvement Review collected by and hosted on G2.com.

The fact that we're not able to have groupchats anymore. And that broadcast messages are not merged automatically to other tickets for a person. Review collected by and hosted on G2.com.

I am glad we are using Trengo because it's a funnel for all of our communication platforms.

WhatsApp, Webshop chat, you can answer all of these in just one application. Review collected by and hosted on G2.com.

The only thing is that whenever you copy and paste certain texts from different platforms such as your webpage or outlook e-mails Trengo tends to put a box around the pasted texts. Solvable whenever i first paste this in Notepad and as followed paste this in Trengo. But it's a burden. Review collected by and hosted on G2.com.

Trengo is a tool that does what it needs to do: it is an easy to use ticketing system. Review collected by and hosted on G2.com.

Some settings can be a bit complicated to set up. It would improve with some kind of import function. Review collected by and hosted on G2.com.

Trengo is great for streamlining communication. Their customer support is great and the ease of use is also great. Review collected by and hosted on G2.com.

The voice (voip) possibilities are limited. This is also very hard to set up (was my experience). Review collected by and hosted on G2.com.

If you talk about best part then you can say the multiple features of using different software and their intergration are best in this. Easy to use handy you cam download app and operate it Review collected by and hosted on G2.com.

The difficulty we face uploading or sending media in chat it is difficult you can not attach multiple items Review collected by and hosted on G2.com.

The best thing is that the centralization of email, chats and other messaging platform in one dashbaord which has greatly increased the efficiency. All our social media platform can be accessed by one mode i.e trengo. Review collected by and hosted on G2.com.

Trengo's mobile app needs immense improvement as someone who relies on using mobile while travelling finds it extremely difficult and annoying to use it with more ease. It is not user friendly. Review collected by and hosted on G2.com.

Trengo is a tool with many features that makes answering customer questions through various channels organized. Additionally, due to the integration with, for example, Klaviyo, it can also be used for marketing purposes. During our weekly meeting with Nicky, she helps us to set up our account as efficiently as possible using labels, flows, etc. This works very well! Review collected by and hosted on G2.com.

A disadvantage of using WhatsApp via Trengo is the 24-hour lock and the fact that when you want to send a WhatsApp message on your own, you can only use templates. Review collected by and hosted on G2.com.