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The upside in Trengo comes two-fold. First, it is more affordable than similar alternatives. Second, the user experience and features are at the top of the game (from my experience). Our team was immediately satisfied with the service and is still happy after a few months of daily use. The onboarding experience, where I was guided by multiple fantastic people at Trengo, most notably Charlotte Beenen, was smooth. We had total control and a good overview. Review collected by and hosted on G2.com.
In daily use, there have yet to be any downsights. We are working on adopting more of the platform's best practices since some of our former processes needed to align. However, this is a good thing. Review collected by and hosted on G2.com.
223 out of 224 Total Reviews for Trengo
Overall Review Sentiment for Trengo
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Trengo assists us in supporting customer service; additionally, it is a program with multiple functions because we can manage all communication through one platform. The contact I have with Nickey is excellent. I send an email and get a quick response. She resolves issues by either calling me or assisting me through an online meeting. Review collected by and hosted on G2.com.
Even though I figured out many things on my own while setting up our flowbot, there are definitely specific aspects where you need help. Additionally, there aren't instruction videos for everything, which I find a bit disappointing! Review collected by and hosted on G2.com.
For our administration staff, Trengo is a great tool to combine the different old email channels after the rebranding. The onboarding procedure was gooed and Charlotte was always willing to help us with any question or issue. Review collected by and hosted on G2.com.
Some simple things as sorting the rules in order or sorting in order the handle the emails should be standard. Also in the new workflow some basic things could be work out better in visible matter. Review collected by and hosted on G2.com.
Customer service is one of those things that is a complete pain if you haven't set it up properly. With Trengo, especially if you take a bit of time to set up their AI, you take away 90% of your workload in this area while simultaneously delighting your customers with fast & effective service. Review collected by and hosted on G2.com.
May require a bit of knowledge about language models to get the most out of. Or you could just get help of their 10/10 customer success manager, Nicky, of course. Review collected by and hosted on G2.com.
Sadly nothing anymore. They are completely disrespectful and patronizing. Review collected by and hosted on G2.com.
Completely untrustworthy company to do business with. They keep raising their fees without ANY improvements. They say they have AI but you need to upload PDF documents lol.
After their latests insane price hike (not only for new clients but for EXISTING ones as well) they are pricing themselves completely out of the market.
If you need customer support from a customer support platform provider you can wait for days on them as well. The quickest turnaround time we got over the years is 3 days and 80% of the times not helpful at all.
Was good for starters but they last track of their value proposition and it is nothing more than a overpriced, low feature customer support app. Pitiful. Review collected by and hosted on G2.com.
the general page with the emails is very clear, easy to see who it comes from and to whom it may have been assigned. Review collected by and hosted on G2.com.
When you have a private email attached to it. you can't set up a rule that the mail will be closed automatically. IT is looking into it, hopefully they can solve that. Review collected by and hosted on G2.com.
We started using Trengo about 3 years ago. It stood out against the likes of Intercom and HubSpot in terms of pricing. It addresses the channels that we use most. It allows us to coordinate across remote teams, though the inbox feature did not scale as well as we hoped. It was easy to implement and needs little training to use. Review collected by and hosted on G2.com.
We recently looked into AI powered customer support solutions. Unfortunately, it was not the right solution for us. Review collected by and hosted on G2.com.
Centralized communictaion acroos multiple social media platforms. The ability to speak with my staff within a conversation withou the client seeing it, it is a game changer when it comes to training employees especially in a customer service business. Review collected by and hosted on G2.com.
It is really diffucult to setup, use and get used to. I hate that you cannot start a whatsapp conversation without a template and the fact that after 24 hours the conversation needs to be restarted. You cannot see emojiis, or reply to messages. There area a lot of features that are lacking that are available in almost all communication platforms that Trengo integrates with. Review collected by and hosted on G2.com.
Because our foundation is growing rapidly, there are also more and more communication channels. Since we have to organize everything with a relatively small team that consists entirely of volunteers, it is crucial for us to set this up efficiently. We are dealing with a very vulnerable group where clear and timely communication is indispensable. Before the implementation of Trengo, different volunteers worked in different systems. But if a volunteer dropped out, it was often very unclear to determine the status of contacts. With the help of Trengo, we now have this mapped out very clearly.
Additionally, as a foundation, we also have to account to our supporters and grant providers. Through Trengo, we can very effectively map out how many contact moments there are per channel.
Charlotte Beenen helped us perfectly during the onboarding. She gave us very useful tips and kept pointing out new features that we had not yet discovered ourselves. The onboarding therefore went very smoothly and easily. We still haven't been able to discover everything, but we are extremely happy with the support from Trengo and the discount they offer to non-profit organizations. Review collected by and hosted on G2.com.
We have actually not been able to discover any disadvantages yet. Review collected by and hosted on G2.com.
