![Lavinia D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lavinia D.") LD Lavinia D. Sr. MSL Small-Business (50 or fewer emp.) 9/4/2024 "EXCELLENT PROGRAM and SERVICE!" 5/5 What do you like best about Tremendous? EXCELLENT SERVICE. Overall OUTSTANDING support. And so very SIMPLE TO USE. This whole process has worked so well. I could not have wish for anything easier and I am very pleased. This is an excellent service, and I am very pleased with it. Tremendous saved me so much time instead of tracking and processing payments manually, leaving me happier and less stressed. I first heard of Tremendous from a friend who has been a Tremendous user for more than two years. My friend’s description of how much she’d enjoyed her experience seemed conclusive – and was excited to use Tremendous. I was happy to have a referral before trusting my project to an unknown entity. The first-hand testimony was always beneficial with anything new. My Tremendous experience turned out to be as good as she’d described. Both early on and throughout the project, Tremendous delivered on all that it promised, and more than I expected. From setting up the account, I clearly witnessed a professionalism of customer service, which was reflected in the quality of the correspondence received from them in advance. I like how clean-cut the Tremendous website was. The website itself was easily a structure to identify with and follow, alongside an obvious understanding of the sequential and hierarchical menu options offered. This made it easy for me to successfully complete everything I needed to for my project. And of course, it made a real difference because my mind wasn’t occupied with dealing with unnecessarily time consuming processing, and I can focus on my project instead of the logistics on how to make the payments accurately and on time. Another feature is its ease of integration with other platforms. For my project, I linked my surveying platform with the scheduling tool, and it took less than five minutes to get it configured with incredible accuracy. At first, I was doubtful about whether these integrations worked well, so I checked the first 10 transactions manually and found that all the required survey information was automatically populated into the dashboard quickly, and not a single error occurred. The level of detail provided for participant-tracking and payment was also very specific and a pleasure to read. I liked the option to assign dollar totals to phases of a project, so we all knew which phase of the project was done, ensuring duplicate payments would be prevented. Good project management can help track details like this, but it’s easy for any kind of detail to go unnoticed when dealing with a large volume. Tremendous helped me relax about those things. Another feature I liked was manually entering one-off payments outside the established schedule, without any fuss. If I needed to make an additional payment for something that came up – say a reimbursable workshop expense – I would log into Tremendous and add a one-off payment. I just had to type in the participant and payment amount, and the payment would show up immediately in the payment history column. This took me so much less time than if I had to either keep track of this payment in an entirely separate place, and then also remember to put it in the Tremendous report even I hadn’t used the app for the payment. I also utilized the automated thank you emails I could send from Tremendous and customize with e-gift cards for my participants. This feature was particularly helpful because it allowed me to personalize each of the thank you emails. This was far more effective than the generic emails we all end up sending out (and forget about replying to, once we do send them). But beyond its functionality, the feature reminded me of Tremendous attention to how users perceive a product and an experience. There is also an option to add more users to my account, which meant that even if I was not available, approvals could be made promptly in my absence. While not exciting, the complexity of payments to different participants at different stages of the project can get confusing and takes a considerably long time, so having this option far exceeded my expectations. The project spanned two distinct phases. One group of participants had to perform one set of tasks, and another group another set, thus my need to have someone on my team come in to help keep things on track. With each group, funds began to process within 48 hours of receipt and payment was complete within 72 hours by every group – the quickest payment processing I had experienced to date. Furthermore, I couldn’t prevent myself from checking the status of payments for my study, but the thoughtful email notifications I received from Tremendous seemed to notify me when the checks had been mailed, when a funding source was processing payment, or if my check was back in the Tremendous office. This feature of the study gateway significantly helped to phone-free my state of mind and concentrate on the big-picture objectives of my project, instead of fussing over the small tasks of filling out report forms and sending progress reports. Your Tremendous landing page displays your account balance, letting you know ahead of time when funds should be added. I also appreciate the vigilant fraud prevention Tremendous offers along with their communications to be about potential fraud. Duplicate IP addresses are automatically flagged. Tremendous has very knowledgeable and responsive customer service agents. The personal support that I received directly from the Tremendous team made for a much more positive experience. I received personalized emails in response to questions multiple times throughout my experience: often the same day my queries were sent. Overall, Tremendous helped me saved time, stay organized, reduce stress, and give a sense security I believe would have been hard to replicate without their services. Their balancing of attention to detail with high levels of customer satisfaction exceeded my expectations. Any company looking for a reliable way to track participant payments and monitor project logistics would do well to use Tremendous. Tremendous: thank you for making such a positive impact on my project and my experience of working with you has been a very welcome and meaningful one. I look forward to working with you again soon. Review collected by and hosted on G2.com. What do you dislike about Tremendous? I liked everything about the product and it was on point, no dislikes. Review collected by and hosted on G2.com. What problems is Tremendous solving and how is that benefiting you? Timne saving administrative organization with acurate tracking and payment processing Review collected by and hosted on G2.com. Show More Rating Updated (9/7/2024) Current UserValidated ReviewerSource: Organic See what 1233 reviewers think of Tremendous 4.8 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/tremendous/reviews)