Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Low Code - Intuitive - helpful community - wonderful support!"
5/5
What do you like best about Tray.ai?

I like being able to perform complex functions with data by connecting platforms in an effortless environment. I also love how open the tray community in slack is. How many companies have a slack community that's public AND have a product feedback channel? Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

There isn't much to dislike. Sometimes something doesn't work out in a solution but there's almost always a workaround and there's always someone around to help you find that answer/solution you're looking for. The things i dislike are mostly due to how APIs are architected with the platforms you're using when building out tray workflows and solutions. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Robust and flexible workflow automation tool"
4.5/5
What do you like best about Tray.ai?

The flexibility of the platform is unmatched! It's also relatively simple to use. Everything is composed visually, which helps with organizing and tracking workflows. Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

Auditing/troubleshooting a workflow is more complicated than it needs to be. There is no way to easily track references between steps in a workflow without checking each step for a reference. Review collected by and hosted on G2.com.

Benjamin D.
BD
Benjamin D.
Web Development Manager
Small-Business (50 or fewer emp.)
"Great product and awesome support."
5/5
What do you like best about Tray.ai?

Ease of system and great customer support. The whole tray.io team is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

So far, nothing. I've been extremely happy with everything. Review collected by and hosted on G2.com.

Cedric H.
CH
Cedric H.
Regional Integrations Manager - EMEA
Mid-Market (51-1000 emp.)
"We tray, and we manage!"
4.5/5
What do you like best about Tray.ai?

Tray.io's flexibility and the Support Team.

Tray.io is really powerful in terms of connector diversity, and also thanks to their easy way to design workflows: the designer is between too friendly & too complex competitors designers; an excellent balance.

The Support Team is always here to help and always keen to listen to our business cases to see if there are ways to improve the Suite of connectors or even more to offer always more to us & to all on the platform. Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

Some tech limitations we need to workaround.

That's basically tied to our business when we have sometimes a huge amount of data to process; we are facing technical limitations directly tied to AWS limitations actually. We always managed to found a workaround to manage to build our workflows, though, and sometimes with the help of the Support Team more than happy to dive into our business cases specificities. Review collected by and hosted on G2.com.

Dakota F.
DF
Dakota F.
Product Manager
Mid-Market (51-1000 emp.)
"Best iPaaS platform on the market!"
5/5
What do you like best about Tray.ai?

The workflow builder is top-notch and the connector offerings is far greater than any other solution I've worked with. Their embedded product enables our team to efficiently and effectively deliver integrations while significantly reducing the time to market. Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

The documentation is sometimes lagging behind connector updates. Other than that I don't have anything I've disliked so far. The support has been superior to other vendors I've worked with in the past and a vital part of our immediate success with Tray. Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Mid-Market (51-1000 emp.)
"Makes it much easier to automate Marketing Ops"
4.5/5
What do you like best about Tray.ai?

Drag and Drop workflow that is reasonably intuitive, vast connector selection, dependable backend Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

History/Version control is not intuitive enough and lacks a diff feature. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Comprehensive platform and great purchase experience"
5/5
What do you like best about Tray.ai?

There are a variety of ipaas vendors out there but I found that the combination of feature set, connector availability and the approach to doing business was superior with Tray. Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

You should watch out for trickiness in available features of different packages. We did a proof-of-concept and though that we had all the capabilities in the package which we purchased, but it turned out later on that we were missing some key functionality. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Good"
4.5/5
What do you like best about Tray.ai?

Facility to build and debug with a good speed Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

Don’t have automated tests and ci/cd integration Review collected by and hosted on G2.com.

NO
Nicholas O.
Salesforce Administrator
Mid-Market (51-1000 emp.)
"If Tray.io isn't the future of integration, I think I'll stay back here."
5/5
What do you like best about Tray.ai?

Tray.io is an incredible piece of software. If I were to tell someone 5 or 6 years ago that I create integration between our internal systems, they'd think me a genius, which is not at all the case. These fellows are clearly at the forefront of the declarative development trend, allowing people like you and me to develop with clicks instead of code. Tray helps you to create some truly unique solutions which would have required hours upon hours of work from a full-blown developer just a few years ago.

That's all just the tool, which is excellent, but you can't give a good review without mentioning the support you receive. The support I have received has been incredible, regardless of the simplicity of my request. The team that is at the support desk know what they are doing and convey that very clearly in their communication, especially in the little videos they send to help you solve your problem. On top of the support, customer success and sales is also a pleasure to talk to, being attentive in every conversation and helping in every way they can.

Tray.io is an awesome tool and is essential if you're looking to optimize your internal business process flows. Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

It takes a while to find something to dislike, of which I don't have anything to mention. Any requests or things that I would have liked to see were presented to me in a roadmap discussion, so yet again, keep it going. Review collected by and hosted on G2.com.

Vinicius  S.
VS
Vinicius S.
Digital product analyst
Mid-Market (51-1000 emp.)
"The best flow app I have ever experienced"
5/5
What do you like best about Tray.ai?

What I like the most at Tray.io is how simply is creating a flowchart, giving us the possibility to integrate any system. The documentation is also simply to read and understand, even for someone who is not a developer, but needs to know a little bit about technology. Review collected by and hosted on G2.com.

What do you dislike about Tray.ai?

Sometimes, some integrations are hard to develop. Review collected by and hosted on G2.com.