I love that it allows teams to maximize their API's, expanding the dynamacism and relevance of a core product without extensive dev work. In my experience, it's made products more adaptable, and allowed us to focus valuable engineering resources on more frutiful products. Review collected by and hosted on G2.com.

You are passing data through a third party, which can create some security issues in certain instances. However, because of the work Tray has done with partnerships, that concern is often mitigated. Review collected by and hosted on G2.com.

* Intuitive and easy to use (especially as a technical person, it comes naturally)

* Comprehensive logging and log search capabilities

* Flexibility in any situation Review collected by and hosted on G2.com.

I'd like to see more pre-built tools for common business scenarios.

Two specific ones that come to mind: parallel execution which waits for all threads to complete before proceeding further and request trickle for APIs that allow low throughput Review collected by and hosted on G2.com.

We receieved great support from Jash, an architect who helped us build out initial workflows. There are a lot of different connectors that will allow you to integrate with lots of different services. Review collected by and hosted on G2.com.

Customer support with the support team via email was not instant and it was some times dragging on for days due to timezone differences sending 1 message per day back and forth. This may have changed now as this was based on experiences a couple of years ago. Review collected by and hosted on G2.com.

It did allow us to go to market faster with two integrations. But the cost of maintenance has already severely eaten into that advantage. Review collected by and hosted on G2.com.

In the last few months, Tray has managed to delete our users, attempt to recover them, and fail -> certain customers could not access the Tray embedded integrations that are available to them due to Tray errors.

Tray's inability to change the timeout of the embedded layout to more than 5 minutes, meant that we had to add over a month of work to our timeline in order to build the UI ourselves for a very common use case: mapping CRM fields.

Tray's inability to allow us to edit the 'Finish' button for authentication means that our customers STILL see this awkward first step in the integration for authentication saying 'Finish' even though it's only the first step of the integration.

For its Salesforce connector, Tray requires FAR more permissions to the customer's Salesforce instance than we require in the integration itself: we only need read access to the specific objects that the customer maps, but Tray asks the customer for a lot more data access, to the point of 'View All Data' within Salesforce. Tray also asks for permissions to manage flows, which is ridiculous for an integration that only requires read access. Tray has made it a lot harder for us to build and ship integrations for customers, instead of easier. Our engineering team is exhausted at having to deal with Tray, and regret the decision to proceed with them as a vendor. They have changed our CSM several times and recently the only reliable person we've encountered at Tray (he was technical and answered our engineers' questions) has left the company. They keep trying to upsell us professional services in order to help 'guide us' to use the embedded app properly - but we have not learned anything in interacting with them that we did not know before from the documentation.

Further, their documentation has been incorrect, leading us to believe that more customer-side permissions are required than they actually are. Please spend some time ensuring your documentation is up-to-date, instead of trying to sell clients more professional service hours. Review collected by and hosted on G2.com.

The best thing about tray.io is Merlin AI chatbot Review collected by and hosted on G2.com.

Pricing is pretty heavy for a SME and single users Review collected by and hosted on G2.com.

-So many connectors, very easy to get connected and setup

-So much flexibility with branching and looping

-No-Code/Low-Code/Lotta-Code all in one place.

-Far more flexible than Zapier while also not being as easily accesible to those outside Operations.

-Mandatory Foldering

-Incredibly helpful Support Community

-Daily/weekly/monthly tasks become one time builds Review collected by and hosted on G2.com.

-Things that feel like out of the box stuff isn't there. Delay nodes longer than ten minutes and the like, easily done in Zapier but not here.

-Usage Based Pricing Model (but everyone uses that nowadays) Review collected by and hosted on G2.com.

We primarily utilize Tray.io for our Risk, Vulnerability, and Incident Management automations. The platform offers an array of tools and integrations that enable us to swiftly respond to various situations. While it provides valuable functionalities, there are instances where developing the right solution can be a bit complex. However, we appreciate that the Tray.io team is actively working on improving user-friendliness, and regular updates are helping to address this concern. Review collected by and hosted on G2.com.

Some integrations can be less intuitive, demanding a more in-depth understanding of the tools to effectively implement them. Despite this, Tray.io remains a reliable and powerful automation platform for streamlining our processes in Risk, Vulnerability, and Incident Management. Review collected by and hosted on G2.com.

Simple and easy setup for automation tasks. Review collected by and hosted on G2.com.

Limited supported software compatibility. Review collected by and hosted on G2.com.

Tray provides the ability to create advanced automation (usually within the ETL sphere, at least for us) without the need for a huge staff to provide upkeep in addition. As opposed to something like cron jobs writing out to an external logging service, Tray takes care of all of this by putting it all into one workspace. Review collected by and hosted on G2.com.

As a senior engineer with some dev experience, Tray does some things a bit more "complex" than they need to be. I understand the need occasionally, as it's made for non developers to get their hands dirty - however there's some room for improvement around the ability to do certain tasks. A small example would be APIs payload returns sometimes don't play nice with Tray, where Tray will want to make something "static" or "fixed" yet the live data says otherwise, etc. Review collected by and hosted on G2.com.

I enjoy the interface and how you can use the connector snake to map values. It's also really powerful and is constantly improving. I've used Tray for a few years now and it's constantly improving and becoming more innovative. It's also cut down on a lot of development time. Review collected by and hosted on G2.com.

The downside of Tray is if you dont have embedded it's limiting to the capabilities of your workflow. Review collected by and hosted on G2.com.