When we're integrating systems, it rarely goes perfectly. Often small differences in data format or edge cases would prevent us from using other automation platforms, or introduce a large number of errors downstream.Tray provides access to logic and full code snippet execution to ensure that we can always make our workflows function correctly, even if may end up a bit more technical. This ability to jump into a more advanced workflow when needed is key to ensuring we can always use Tray to automate. Review collected by and hosted on G2.com.

Though it's improving all the time, Tray's trigger library is limited compared to something like Zapier. This isn't necessarily a problem as zaps and other automation platforms can trigger tray workflows easily via webhooks, but it is an extra step. Review collected by and hosted on G2.com.

I love that Tray connects to just about everything. If you have an application with an API, it's likely tray can link to it. Review collected by and hosted on G2.com.

Tray does go down relatively often, in comparison to other applications my company uses. And the fixes are not always super fast. Review collected by and hosted on G2.com.

Tray.io worked great as a workflow automation system. It handled everything that my organization needed. Review collected by and hosted on G2.com.

I found that it was relatively complex to build out what I needed. When it worked, it worked, but I would have required plenty of additional time with a CS resource to really be able to use it to its full potential. Review collected by and hosted on G2.com.

I like that tray has all the connectors we need and has flexibility to write scripts to be even more custom. Review collected by and hosted on G2.com.

The things I dislike are that it doesn't have good functionality to follow a release promotion process and doesn't have better access controls for different groups but both of these are being addressed with upcoming features. Review collected by and hosted on G2.com.

Intuitive design and great integration choices Review collected by and hosted on G2.com.

There are not as many integrations choices as needed. Review collected by and hosted on G2.com.

Tray's intuitive user interface and usage model. Having a wide variety of connectors to existing systems is critical to the tasks I use Tray.io for. Review collected by and hosted on G2.com.

The thing I dislike is the current debugging process and logs. Review collected by and hosted on G2.com.

I love that tray connects to all of our 60+ zendesk instances to help us automate ticket flow Review collected by and hosted on G2.com.

can be a bit slow at times and does go down occationally Review collected by and hosted on G2.com.

Empowers non-coders to access automation Review collected by and hosted on G2.com.

Can be a bit difficult to navigate at first Review collected by and hosted on G2.com.

Customer support is excellent. They are very supportive and schedule a time to pair with you when you need them. Review collected by and hosted on G2.com.

Sometimes I have to push the run workflow button more than once to get it running. Review collected by and hosted on G2.com.

I like the way you can easily connect several platforms in real time. You can integrate your data across all the systems your company uses in just a few hours. Review collected by and hosted on G2.com.

Some UI adjustments just make more difficult the navigation in the builder, especially when we work with huge flows it's so complicated to navigate across all the steps and components. Review collected by and hosted on G2.com.