--- title: Tray.ai Reviews meta\_title: 'Tray.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 158 reviews by the users' company size, role or industry to find out how Tray.ai works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 158 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- ## Top-Rated Alternatives [ ![Workato](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Workato") Workato 4.7/5(777) ](https://www.g2.com/products/workato/reviews) [ ![Boomi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boomi") Boomi 4.4/5(506) ](https://www.g2.com/products/boomi/reviews) [ ![Zapier](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ View All Alternatives ](https://www.g2.com/products/tray-ai/competitors/alternatives) # Tray.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Tray.ai but has limited features. Are you part of the Tray.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Tray.ai offers a composable AI integration and automation platform that transforms AI into standout business performance. The Tray Universal Automation Cloud is an AI-ready platform that eliminates the need for disparate tools, enabling seamless integration and automation of complex business processes. Our platform supports all AI, integration, and automation initiatives from a single place. Developers benefit from a code-first, headless environment, freeing them from mundane tasks and allowing focus on business outcomes. The Tray Build IDE and AI Palette accelerate delivery for business technologists, providing easy access to 3rd party connectors and native AI capabilities. As enterprises strive for competitive advantage, our platform helps IT teams deploy AI effectively, connecting systems, automating processes, and integrating data to handle even the most demanding AI use cases. Built for high-change environments, Tray.ai excels in rapid prototyping, testing, and deployment. The fastest way to turn AI into business performance.™ * * * Seller [Tray.io](https://www.g2.com/sellers/tray-io) Discussions [Tray.ai Community](https://www.g2.com/products/tray-ai/discuss) Languages Supported English Solution Type All-in-One Overview by Kayla Gibbons Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftray-ai%2Freviews%3Fpage%3D9) ## User Insights Average based on 158 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Tray.ai Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. CRO Small-Business (50 or fewer emp.) 2/8/2024 "Tray.io makes us more dynamic!" 5/5 What do you like best about Tray.ai? I love that it allows teams to maximize their API's, expanding the dynamacism and relevance of a core product without extensive dev work. In my experience, it's made products more adaptable, and allowed us to focus valuable engineering resources on more frutiful products. Review collected by and hosted on G2.com. What do you dislike about Tray.ai? You are passing data through a third party, which can create some security issues in certain instances. However, because of the work Tray has done with partnerships, that concern is often mitigated. Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Tray.io is allowing us to easily yet comprehensively connect to integration partners, and to also put our customers in a position to fully utilize our API. This puts our product in a better position within the customer's tech stack while also allowing us to provide better ROI by solving for more use cases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ES Enrico S. CEO Information Technology and Services Mid-Market (51-1000 emp.) 11/23/2023 "End to end automation and integration solution" 5/5 What do you like best about Tray.ai? \* Intuitive and easy to use (especially as a technical person, it comes naturally) \* Comprehensive logging and log search capabilities \* Flexibility in any situation Review collected by and hosted on G2.com. What do you dislike about Tray.ai? I'd like to see more pre-built tools for common business scenarios. Two specific ones that come to mind: parallel execution which waits for all threads to complete before proceeding further and request trickle for APIs that allow low throughput Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Tray.io helps bridge the gap between software applications through automation and integration. It helps build businesses based on composable enterprise patterns where you choose the best SaaS tools for the job and then orchestrate them together with the use of Tray.io to obtain a unique business advantage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Gareth L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gareth L.") GL Gareth L. Deputy Head of Engineering Small-Business (50 or fewer emp.) 11/15/2023 "Powerflow integration workflows" 4/5 What do you like best about Tray.ai? We receieved great support from Jash, an architect who helped us build out initial workflows. There are a lot of different connectors that will allow you to integrate with lots of different services. Review collected by and hosted on G2.com. What do you dislike about Tray.ai? Customer support with the support team via email was not instant and it was some times dragging on for days due to timezone differences sending 1 message per day back and forth. This may have changed now as this was based on experiences a couple of years ago. Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Tray.io allowed us to automate sending messages into Slack off the back of webhook events. It also enabled us to sync employee data from a HR system into our system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/9/2023 "Worst vendor experience" 0/5 What do you like best about Tray.ai? It did allow us to go to market faster with two integrations. But the cost of maintenance has already severely eaten into that advantage. Review collected by and hosted on G2.com. What do you dislike about Tray.ai? In the last few months, Tray has managed to delete our users, attempt to recover them, and fail -\> certain customers could not access the Tray embedded integrations that are available to them due to Tray errors. Tray's inability to change the timeout of the embedded layout to more than 5 minutes, meant that we had to add over a month of work to our timeline in order to build the UI ourselves for a very common use case: mapping CRM fields. Tray's inability to allow us to edit the 'Finish' button for authentication means that our customers STILL see this awkward first step in the integration for authentication saying 'Finish' even though it's only the first step of the integration. For its Salesforce connector, Tray requires FAR more permissions to the customer's Salesforce instance than we require in the integration itself: we only need read access to the specific objects that the customer maps, but Tray asks the customer for a lot more data access, to the point of 'View All Data' within Salesforce. Tray also asks for permissions to manage flows, which is ridiculous for an integration that only requires read access. Tray has made it a lot harder for us to build and ship integrations for customers, instead of easier. Our engineering team is exhausted at having to deal with Tray, and regret the decision to proceed with them as a vendor. They have changed our CSM several times and recently the only reliable person we've encountered at Tray (he was technical and answered our engineers' questions) has left the company. They keep trying to upsell us professional services in order to help 'guide us' to use the embedded app properly - but we have not learned anything in interacting with them that we did not know before from the documentation. Further, their documentation has been incorrect, leading us to believe that more customer-side permissions are required than they actually are. Please spend some time ensuring your documentation is up-to-date, instead of trying to sell clients more professional service hours. Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Tray embedded's value proposition is to make integrations easier + faster to build and launch, with low code. Review collected by and hosted on G2.com. Show More Response from Christina Tarver of Tray.ai [Editedit](https://www.g2.com/survey_responses/tray-ai-review-8848729/official_response/edit) We sincerely apologize for the frustrations and challenges you have encountered while using our platform. We take your feedback to heart and want to make things right. We have reached out to you directly to discuss these concerns and find ways to address them. We remain committed to providing you with the best possible experience moving forward. Thank you for taking the time to share your feedback about your experience with Tray. Current UserValidated ReviewerSource: Organic ![Jithu V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jithu V.") JV Jithu V. Revenue Operations Associate Small-Business (50 or fewer emp.) 6/5/2024 "Best Automation for Enterprise Clients" 5/5 What do you like best about Tray.ai? The best thing about tray.io is Merlin AI chatbot Review collected by and hosted on G2.com. What do you dislike about Tray.ai? Pricing is pretty heavy for a SME and single users Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Automating my business and well as managing API has been very easy after we started using tray.io Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kian Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kian Z.") KZ Kian Z. Enterprise (\> 1000 emp.) 11/7/2023 "Automation Made Easy" 4.5/5 What do you like best about Tray.ai? -So many connectors, very easy to get connected and setup -So much flexibility with branching and looping -No-Code/Low-Code/Lotta-Code all in one place. -Far more flexible than Zapier while also not being as easily accesible to those outside Operations. -Mandatory Foldering -Incredibly helpful Support Community -Daily/weekly/monthly tasks become one time builds Review collected by and hosted on G2.com. What do you dislike about Tray.ai? -Things that feel like out of the box stuff isn't there. Delay nodes longer than ten minutes and the like, easily done in Zapier but not here. -Usage Based Pricing Model (but everyone uses that nowadays) Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Tray solves lead routing/alerting/data manippulation and cleanup process for us with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan M.") JM Juan M. Security Engineer Mid-Market (51-1000 emp.) 7/25/2023 "Great partner for Risk, Vulnerability, and Incident Management automations" 4.5/5 What do you like best about Tray.ai? We primarily utilize Tray.io for our Risk, Vulnerability, and Incident Management automations. The platform offers an array of tools and integrations that enable us to swiftly respond to various situations. While it provides valuable functionalities, there are instances where developing the right solution can be a bit complex. However, we appreciate that the Tray.io team is actively working on improving user-friendliness, and regular updates are helping to address this concern. Review collected by and hosted on G2.com. What do you dislike about Tray.ai? Some integrations can be less intuitive, demanding a more in-depth understanding of the tools to effectively implement them. Despite this, Tray.io remains a reliable and powerful automation platform for streamlining our processes in Risk, Vulnerability, and Incident Management. Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Tray.io helps us with the integration of tools and the automation of repetitive steps that require more attention when scaling or resolving an incident. It's causing a great improvement on the resolution times. Review collected by and hosted on G2.com. Show More 9/25/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/20/2024 "Simple and easy setup for automation tasks." 5/5 What do you like best about Tray.ai? Simple and easy setup for automation tasks. Review collected by and hosted on G2.com. What do you dislike about Tray.ai? Limited supported software compatibility. Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? Automation of manual processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aaron G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron G.") AG Aaron G. Mid-Market (51-1000 emp.) 8/3/2023 "Enables IT systems to automate without the overhead of code management." 3.5/5 What do you like best about Tray.ai? Tray provides the ability to create advanced automation (usually within the ETL sphere, at least for us) without the need for a huge staff to provide upkeep in addition. As opposed to something like cron jobs writing out to an external logging service, Tray takes care of all of this by putting it all into one workspace. Review collected by and hosted on G2.com. What do you dislike about Tray.ai? As a senior engineer with some dev experience, Tray does some things a bit more "complex" than they need to be. I understand the need occasionally, as it's made for non developers to get their hands dirty - however there's some room for improvement around the ability to do certain tasks. A small example would be APIs payload returns sometimes don't play nice with Tray, where Tray will want to make something "static" or "fixed" yet the live data says otherwise, etc. Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? - Takes workload off of code lifecycle management - Simplifies deployment processes - Removes the need for code / package standardization - Simplifies work ingress and execution through user logs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") AP Verified User in Printing Mid-Market (51-1000 emp.) 2/8/2024 "An experience that continues to improve" 4/5 What do you like best about Tray.ai? I enjoy the interface and how you can use the connector snake to map values. It's also really powerful and is constantly improving. I've used Tray for a few years now and it's constantly improving and becoming more innovative. It's also cut down on a lot of development time. Review collected by and hosted on G2.com. What do you dislike about Tray.ai? The downside of Tray is if you dont have embedded it's limiting to the capabilities of your workflow. Review collected by and hosted on G2.com. What problems is Tray.ai solving and how is that benefiting you? automating internal business processes and integrations. It cuts down our development time and dedicated resources to build hardcoded integrations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Tray.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Tray.ai ](https://www.g2.com/products/tray-ai/discussions/new) ![Josué R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josué R.") JR Josué Ramos • Last activity over 4 years ago Is there a plan to suppot several environments? Like staging, qa, production? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/tray-io-is-there-a-plan-to-suppot-several-environments-like-staging-qa-production) ![Brad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brad H.") BH Brad Hanks • Last activity over 1 year ago Unified API advice, maybe? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/unified-api-advice-maybe) [ View all Discussions ](https://www.g2.com/products/tray-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 18% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/tray-ai/pricing) ## How much does Tray.ai cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 30 purchases. 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