TravelPerk Reviews & Product Details

Hands down the best thing about TravelPerk is that the customer service team is an absolute 10/10. They're fast, professional, and very responsive. They're not mere brokers, they really care about satisfying all your needs and act more as a sophisticated concierge.

About the product itself, the interface is sleek and easy to use, and the ability to concentrate all the invoices in one single place makes it so that even the accounting teams can have access and request all the invoices from one single place. I feel like me & my team have saved time and money being able to gather all the booking needs under one roof, giving us a holistic vision of our travels. Review collected by and hosted on G2.com.

I feel like the platform has a ton of potential in order to be useful to a broader audience.

If we're talking about the accommodation offer, it would be great to have access to a greater pool of locations, mainly integrating the Airbnb Properties, per example. As a company we really enjoy staying at different Airbnbs and our problem is that in order to keep enjoying that experience we can't put everything under the same roof if we're using Travelperk

Another concern is that the price is not always the lowest, and sometimes you can save a decent amount of money by changing platforms. Review collected by and hosted on G2.com.

The support team is very helpful and easily accessible. Sometimes there are communication deficiencies between the team .

There are too many flight and accommodation options .

Booking system is basic and it is easy to manage.

Air bnb and complex booking systems are very useful for us.

we can easily manage group reservations with Travelperk. Review collected by and hosted on G2.com.

Some flight options cannot be booked automatically. Like Vietjet Airlines, for example.

Missing communication between the team.

Some domestic flights are too expensive than original price ( for example Pegasus Airlines, Turkish Airlines in Turkey)

Sometimes TP support team members can do different things from each other. There are differences in the experiences of the people on the team. Review collected by and hosted on G2.com.

I love how easy TravelPerk makes it to organize business travel — especially when there are multiple people/layers allowed.

I love the convenience I get from being able to choose my own way to travel (hours, connections, etc.), while knowing that I'm not overstepping any company rules.

I've also had to work with support for last-minute plan changes in the past and they've always been very fast and helpful. Review collected by and hosted on G2.com.

Nothing much, but so far I've only been on the side of the end-user. Not sure what it looks like for people who are verifying, checking travel arrangements. Review collected by and hosted on G2.com.

Every time I wasn't sure about certain things or stuck within certain processes, I know I could always count on TP Support! They are responsive and very helpful! Oh did I mention they are all VERY KIND too? :)

Especially when the pandemic first hit us in Europe... Everything took so long to process or even have a response, but TP support agents sent me regular updates, even when it was just "we havent heard from the airline", which i truly appreciated! Review collected by and hosted on G2.com.

Maybe having chat support from within the account? Review collected by and hosted on G2.com.

Quick and customer oriented resolution of issues like cancellations. Review collected by and hosted on G2.com.

I think there is room for improvement in managing company preferred rates with certain hotel options. Also some recurrent issues with password management. Review collected by and hosted on G2.com.

You can easily set up a self service travel process so employees could book their own tickets or hotel

Easy to use

Easy to set up rules

Great Account managers Review collected by and hosted on G2.com.

I miss the option to buy Train bonos for Ave in spain Review collected by and hosted on G2.com.

24/7 customer support, they are very helpful! They follow up your trips and save you time! Review collected by and hosted on G2.com.

Some flights seems to be there but not available to book (very rare). Train booking options should be expanded. Review collected by and hosted on G2.com.

Under one trip id you can pick lot of options. It's like a shopping basket. It's very useful for longterm trip plans. Review collected by and hosted on G2.com.

Sometime i can't get the real price immediately. After the payment of trip prices are increasing and i can't fit budgets for some trip plans. Review collected by and hosted on G2.com.

The service is really good, and the whole UX is smooth. It's quite easy to book trips. Review collected by and hosted on G2.com.

There is not much. I'm not sure if travelperk is covering all potential trips (probably not) , but I did not find other hotels etc. At least not in budget. Review collected by and hosted on G2.com.

Friendly customer service, quick access to all data, very well functional site

Easy to use Review collected by and hosted on G2.com.

There is nothing much that I would say that I dislike.

So far everything is good Review collected by and hosted on G2.com.

The speed in which you can book things once you have set up your account fully. The process of booking through various different airlines websites is painful at the best of times so TravelPerk makes things way easier.

Having all your information in one location is all super easy. Being able to see flight times etc and getting notifications about changes to your trip is helpful. The concierge service is also really good however it could be slightly quicker. Review collected by and hosted on G2.com.

Prices are not always the lowest. Sometimes you can find better on Skyscanner. Also on the mobile app you cannot see other peoples trips which as an admin is frustrating when you quickly want to check something. I would recommend implementing this feature and also the ability to save draft trips would be better on mobile.

It would be better also if you could store your boarding passes within the app. I don't see any reason why the QR code distributed to you by the airline wouldn't be able to be stored inside the app?

If prices could be held by airlines whilst waiting for confirmations to be approved that would also be good. I understand you cannot hold prices forever but something like a 12 hour guarantee would be good. Sometimes when approving a trip 30 mins after the price has already gone up. Review collected by and hosted on G2.com.

In a start up as ours, were we don't have the administrative structure big companies have, Travelperk gives us huge flexibility allowing to the employees pick their own travels giving certain restrictions that can be set easily from the admin account. Moreover you will have only one invoice provider for all your travel services (no more one invoice for each airline you fly with etc), this saves a lot of time, valuable time in a start up with few unused resources left. The platform also is really easy to use and thankfully requieres really little time to explain its use to the team members. Review collected by and hosted on G2.com.

We have been Travelperk Premium users for a long time now, and recently Flexiperk users, and frankly there's nothing to complain about their service. Maybe they should arrange that when you submit to Flexiperk service you stop paying a fee for premium service and another for the Flexiperk one, it would be great if this gets unified. Review collected by and hosted on G2.com.

Support, pretty responsive and helpful. They almost always managed to get my extra requests done. Review collected by and hosted on G2.com.

There is a minor thing I don't like on the user interface, when my favorite hotels have no rooms available, they don't show up on the search list, I would prefer to see them and marked as not available - but this is only my personal taste. Review collected by and hosted on G2.com.

the customer support team who are always there to help Review collected by and hosted on G2.com.

There is not a lot to dislike, maybe that the site is sometimes slower then I would like Review collected by and hosted on G2.com.

In case you need help from a person, the customer service is friendly and knowledgable. This is true as well for any more challenging bookings as well as for rebookings or cancellations. Review collected by and hosted on G2.com.

Nothing I experienced so far. We once had a problem with an ics (calendar) attachment, but this may have been due to our self-hosted email/calendaring service.

It would be great if one would see the fare code for flights during booking. This way it would be possible to know if a certain flight could be upgraded with miles. I think this is not possible (yet) on TravelPerk. Review collected by and hosted on G2.com.

The speed at which you can still book things in life but once you have fully configured your account. The booking method through numerous websites of different airlines is tedious at all times so TravelPerk renders it much simpler. It's just super convenient to get all of your details in one location. It's awesome to be able and seeing flight schedules etc and get notifications of alterations to your journey. The booking system, however, could be slightly faster, is really very nice. Review collected by and hosted on G2.com.

If I have planes, trains and hotels from one timetable, usually only my travel data appears in my schedule after I have obtained the confirmation letter in my google account. And I have to save on performing any physical jobs. A quest for Airbnb directly on the site will be fantastic too. Review collected by and hosted on G2.com.

It's much easier and convenient to plan your trip by yourself, not through special accountant stuff or travel agencies. Review collected by and hosted on G2.com.

The only thing is that I had to book an accomodation separatly, via Airb'n'b Review collected by and hosted on G2.com.

The app is well designed and easy to use. I have had to contact customer service a few times related to travel problems and they have been helpful. Review collected by and hosted on G2.com.

Nothing yet - the tool has provided what I need. Review collected by and hosted on G2.com.