I like how getting set up was easy and that they are able to connect to many different platforms. Review collected by and hosted on G2.com.
Still having to manually erase data from Shopify. There is still no way to auomate this process. Review collected by and hosted on G2.com.
With a small engineer team we needed a solution for privacy and data governance that would work off the shelf. Transcend is a great solution for this. Review collected by and hosted on G2.com.
Can't really list any strong complaints -it does the job. Review collected by and hosted on G2.com.
Thank so much for the feedback Julian, we appreciate you taking the time. It's gratifying to hear that Transcend is working so well for you, and expanding your team's abilities.
- Mike (CTO and Co-Founder, Transcend)
It is easy to use and provides all the data I need. Review collected by and hosted on G2.com.
Not any I have come across except the site did shut down for a little the other day for some users. Review collected by and hosted on G2.com.
Thanks so much for taking the time to write a review—seamless is a word we’re very grateful to be described as! And yes, we had a brief issue last week that affected the ability of some users to login to the Admin Dashboard for about 30 minutes, before the issue was resolved. I’m sorry you were caught in this, and the fix the team deployed should prevent it occurring in the future.
- Mike (CTO and Co-Founder, Transcend)
Transcend it's very simple to use, while at the same time covering all of the needs from our org related to privacy Review collected by and hosted on G2.com.
The config as code tool needs more development Review collected by and hosted on G2.com.
Thank you for this review! We welcome all feedback and would love to get some more specific feedback from you on how we can improve the tooling you mentioned. If you haven't had a chance to discuss this with a member of our team yet, please contact us at support@transcend.io so we can be sure to capture your input!
-Szuyin, VP of Customer Experience at Transcend
Transcend manages erasure and access requests and evaluates our user data in a quick, efficient process that is not too much lift for our engineering team. We're very happy with the interface and intuitive usability of the product. Review collected by and hosted on G2.com.
I don't have any bones to pick about Transcend. The Transcend team is very responsive whenever our APIs have a problem or we have a request that is stuck. Love the product. Review collected by and hosted on G2.com.
Hey Sarah, thanks so much for your awesome review. Love to hear that things have gone so smoothly for you and that your eng team hasn’t had to do any heavy lifting!
We’re so excited to be working with your team now to launch the cookie consent manager. Don’t hesitate to reach out if you have any further feedback or questions!
Best,
Mike
CTO and Co-Founder at Transcend
Before Transcend, we would take requests one by one and delete their data from the few sources we could access. However, this did not include all sources, leaving some of the customer's information still on hand. Transcend has created a much-needed product/service to streamline the ability to ensure that all information from all platforms/systems is deleted when requested. Review collected by and hosted on G2.com.
Some companies don't have the integration needed for the connection to be automatic which can cause some extra work on our end to get data removed. In all, it's still less work than what we would've had to do if we didn't have Transcend. We would love to see more companies create an integration with Transcend to help automate the entire deletion process. Review collected by and hosted on G2.com.
The core challenge for privacy work at a startup — how do you deliver high-quality privacy experiences, without slowing down product teams? Transcend makes deletion and subject access requests straightforward and seamless, with hundreds of integrations and a simple point-and-click process to setup. The data mapping product makes it possible for us to track what teams are building without needing to be in the way. When we've had ideas about ways to improve the product or areas where we needed support, the Transcend team was incredibly collaborative, jumping on a call right away and suggesting multiple approaches that might meet our needs, and always put us at the center of the decision making. Transcend is absolutely delightful to work with. Review collected by and hosted on G2.com.
Transcend has been great to work with — excited to continue partnering with them as they continue expanding the product to cover more and more of our data privacy needs! Review collected by and hosted on G2.com.
The top features I like are its configuration UI, not just easy but also has documentation and steps clearly described. Adoption and support team members are committed to helping and walkthrough. Review collected by and hosted on G2.com.
I wish I can configure it for sandbox vs production environments for the platforms. The deletion request processing trails could be better, for example - Notification for the request is not clear to who is it sent. Review collected by and hosted on G2.com.
As a developer, they have good documentation and getting started with a base implementation can be done very quickly. Review collected by and hosted on G2.com.
It's not perfect yet, but they do release updates pretty often. Review collected by and hosted on G2.com.
Thanks so much for sharing your feedback—it’s what makes our product stronger. I appreciate you highlighting the cadence and frequency of updates, too. While we do our best, not everything is wrinkle free all the time, so deploying updates as frequently as possible ensures that our product and the experience of our end users keeps getting better and better.
- Mike (CTO and Co-Founder, Transcend)
Transcend helps us orchestrate a high volume of privacy requests across our databases and technical infrastructure while providing a sleek interface for users to exercise their privacy rights. Transcend is built for engineering teams to quickly implement and offers easy tools for non-technical teams (i.e., Legal, Customer Success) to manage on a day-to-day basis. Transcend's customer service team has been immensely helpful and creative in helping us design a flow tailored to our business's needs. Review collected by and hosted on G2.com.
While Transcend provides the privacy orchestration piece, keep in mind that Legal and Engineering will still need to partner closely to identify the personal data that will be actioned via Transcend's services. Transcend recently released a product to facilitate the detection and discovery of personal data to create greater automation, but it's a separate offering. Review collected by and hosted on G2.com.