Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Efficient System for Complex Management of Multiple Streams"
5/5
What do you like best about Transcend?

We''ve enjoyed the simplicity of using the system for user preferences. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Nothing comes to mind about dislikes. It is straightforward. Review collected by and hosted on G2.com.

Response from Megan Gage of Transcend
Edit edit

Thanks for your review. Glad to hear we're simplifying consent management for your organization - we appreciate your partnership!

-Megan, Director of Customer Success at Transcend

Verified User in Events Services
TE
Verified User in Events Services
Mid-Market (51-1000 emp.)
"Transcend makes compliance support a breez"
5/5
What do you like best about Transcend?

GDPR, CCPA, and CPRA are regulations support, anonymization of user data Review collected by and hosted on G2.com.

What do you dislike about Transcend?

sometimes support is delayed so need to figure out solution which can impact business. Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend
Edit edit

We are thrilled to hear that we have helped your organization address these important compliance areas! Thank you so much for taking the time to provide this feedback. Regarding our support turnaround times, our typical first response time for our Premier support customers is ~20 minutes or less during our business hours, and generally it is our support team's mission to be as timely and thorough as possible. If you are not satisfied with your current support experience, please do not hesitate to reach out to your Transcend account executive so we can explore potential options to ensure you're getting the support you need!

-Szuyin, VP of Customer Experience at Transcend

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"Director, Data & Technology"
4.5/5
What do you like best about Transcend?

Transcend keeps everything privacy-related within the platform and saves my team hundreds of hours. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Things tend to break because Transcend integrates with so many external tools, but their support team is always quick to help support. Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend
Edit edit

YES to hundreds of hours saved! We love to hear when we can help make this sort of impact. While integration updates and reconnections will likely continue to be a reality of our highly-integrated solution, we are always thinking about how we can make this process even smoother and more efficient for our customers. Thank you for taking the time to share this review!

-Szuyin, VP of Customer Experience at Transcend

Verified User in Consumer Electronics
EC
Verified User in Consumer Electronics
Small-Business (50 or fewer emp.)
"Transcend helped us meet our compliance goals"
4/5
What do you like best about Transcend?

Transcend's built in consent manager preferences as well as their DSAR tool made implementation simple. It also means that on an ongoing basis we are able to keep tabs on our processors and ensure they are appropriately categorized for consent purposes. Customer support was super responsive and helpful. Integrations are continously being added and updated. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Many of the "integrations" are just email notifications, which is frustrating. Hopefully these will mature with time. Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend
Edit edit

Thank you for this feedback! We strive to make it as easy as possible for our customers to meet their privacy compliance goals, and we are so happy to hear that Transcend has helped you make privacy more accessible for your users.

Regarding your integration feedback, there are a few different reasons why we are unfortunately not able to offer automated/programmatic integrations for some vendors: 1) the vendor does not currently have APIs available for certain DSR types, 2) the vendor requires emails to be sent in a specific template, or 3) the vendor requires DSRs to be submitted via a self-serve dashboard which requires someone from your team to login through their browser. That said, it is also our goal to mature as many of these integrations over time as possible, and we are continuously partnering with other vendors to help advise them on how to facilitate an API integration between Transcend and their platforms.

-Szuyin, VP of Customer Experience at Transcend

Petr H.
PH
Petr H.
Lead DevOps Engineer
Mid-Market (51-1000 emp.)
"A huge time saver for our Data privacy team"
5/5
What do you like best about Transcend?

Before Transcend, it took us a few hours to process and compile data privacy requests from our customers or perform data deletion requests from our systems. With Transcend, the processes are now all automated and the whole process requires a few minutes to complete by us, while Transcend does all the heavy lifting for us Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Transcend is still a bit younger company and as such, the product may not be as polished as one would wish. Mostly in regards to some integrations or implementation to less known cloud providers. Transcend is constantly adding more integrations though and their support team was always there to help us to resolve any technical challenges, even on a shared Slack channel. Review collected by and hosted on G2.com.

Nat F.
NF
Nat F.
Mid-Market (51-1000 emp.)
"Great product. Amazing customer support and customization."
5/5
What do you like best about Transcend?

I just bought Transcend for the second time. At my previous company, it allowed us to automate thousands of privacy requests, which saved headcount and reduced time spent on manual tasks. The implementation was incredibly helpful, including custom engineering from one of the founders to solve a couple tricky integrations. We are in the process of implementing Transcend at my new company and expect similar excellent results. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

No dislikes to date. The team and the product have been great. Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend
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We absolutely LOVE when we get to partner with amazing customers like you at multiple orgs, Nat! We are excited to continue working with you to deliver more excellent results. Thanks so much for taking the time to provide us with your feedback!

- Szuyin, VP of Customer Experience at Transcend

KB
Kamran B.
Mid-Market (51-1000 emp.)
"Transcend helps in the deletion requests made by the user's which in-turn impacts the account access"
5/5
What do you like best about Transcend?

Transperancy in the user's accounts when needed Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Multiple level of access being inititated with in the same tool Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend
Edit edit

We are proud to power your organization's deletion request process -- thank you so much for your review, Kamran!

-Szuyin, VP of Customer Experience at Transcend

André M.
AM
André M.
Manager, Customer Support
Mid-Market (51-1000 emp.)
"It is a simple tool, and communication with the team is great."
4.5/5
What do you like best about Transcend?

It is very intuitive and the overall experience feels great. The team is very responsive to any questions we might have. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

This is something that I might be missing and that exists, but a few workshops or trainings from the transcend team would be useful! Review collected by and hosted on G2.com.

Kat V.
KV
Kat V.
Mid-Market (51-1000 emp.)
"Excellent Privacy Management Tool"
5/5
What do you like best about Transcend?

As a product Transcend is aimed ad privacy pros who want to automate first and make their life seamless and easy. It works with more large SaaS tools too and does many things at once including cookie management, data mapping and SAR automation. You can really mature your privacy programme and save your company money by using these tool. It's been built by people who care about privacy. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Transcend does lots of great stuff and the company is building more useful features. There is no objections from my side. Review collected by and hosted on G2.com.

Bob S.
BS
Bob S.
Mid-Market (51-1000 emp.)
"Great partner in IT / Engineering configuration and setup"
5/5
What do you like best about Transcend?

The people we work with at Transcend are great at explaining what needs to happen - both from the technical perspective as well as the functional / user perspective. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

I don't know that I have dislikes, but as we connected various tools and workflows together there was once in a while a gap - from how we expected it to work and how it was built in Transcend. However, this is actually one of their best qualities - we explained how we imagined things working, and they were able to quickly modify the integrations or product to support it! It felt like we had a true partner helping us get set up and working. Review collected by and hosted on G2.com.