Amanda R.
AR
Amanda R.
REACH Partner | Certified Practitioner
Small-Business (50 or fewer emp.)
"Game-Changer for Standardized Employee Training"
5/5
What do you like best about Trainual?

I love that Trainual combines knowledge management and training, meaning all the business's collective knowledge is held in one place and is actually usable. It's also our business's Google, where everything is searchable, and team members can search in their own language. As a founder, I find it game-changing that team members ask Trainual every time they have a question. The initial setup was so easy and highly intuitive. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Nothing. It's a winner all round. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

No dislikes and a team that goes to Trainual before asking around — that is music to our ears. So glad it's been a win from day one, and thank you for sharing!

Kelly D.
KD
Kelly D.
Office Manager
Small-Business (50 or fewer emp.)
"Amazing Performance with Easy-to-Use Functionality"
5/5
What do you like best about Trainual?

The ease of use and functionality of the software Review collected by and hosted on G2.com.

What do you dislike about Trainual?

nothing as of yet

perfmance is amazing

' Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Kelly, thanks so much for the positive review and being part of the Trainual community!

Yola S.
YS
Yola S.
Internal Sales Agent / Company Concierge
Small-Business (50 or fewer emp.)
"So Helpful To Keep All Of Our Procedures and Learning Tools In One Place!!"
5/5
What do you like best about Trainual?

I really appreciate having all of our learning materials and procedures organized in a single location. I also like how everything is divided into clear sections, which makes it very straightforward to use. Overall, it's extremely user-friendly! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I honestly haven't encountered any drawbacks so far; it has worked wonderfully for our team. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

This is so great to hear! We’re thrilled Trainual’s helped bring everything together in one easy, organized place and saved your team time. Love hearing it’s been smooth and user-friendly all around! Thank you so much for being part of the Trainual community.

Colton C.
CC
Colton C.
Operations Manager
Small-Business (50 or fewer emp.)
"Excellent Customization for Building Training Modules from Scratch"
5/5
What do you like best about Trainual?

The customization options are excellent. I can fully develop my own training modules from scratch while also taking advantage of Trainual’s built-in features to streamline and enhance the process. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The inability to upload videos directly (without using an iframe) is limiting, and the system can be a bit laggy and finicky at times. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Awesome to hear you're building training from the ground up and enjoying the customization. Thanks for calling out video uploads, we have hosted video options so you can upload directly instead of using an iframe. If you want to learn more our support team is always willing to help! We appreciate your feedback on performance and will be sure to get this in front of our product team.

Jhan G.
JG
Jhan G.
animdor
Small-Business (50 or fewer emp.)
"Easy access to courses and knowledge"
4.5/5
What do you like best about Trainual?

The ease of accessing courses and knowledge. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Its interface and its navigability revolve around that. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

So glad Trainual has been easy to use and accessible for you and your team.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Visual, Easy Process Creation with AI Integration and Team Progress Tracking"
5/5
What do you like best about Trainual?

very visual, easy to create processes and maneuvering in the system, ai integration, easy to alocate processes to different teams as you create content for their specific needs based on their roles. Easy to include images, documents etc in the process you are working on. Good for keeping track of your team's progress on the use of trainual. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

it would be great to see in the "Content' our companies content split into different groups based on departments, for example everything that is for the Operations department in one bucket, anything for HR in another, and see a 'glossary' of every process related to each department and how many processes are available in each department. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

We're so excited to hear how much you’re using Trainual — especially the visuals, AI tools, and role-based training. We have an option to filter by departments in the content tab, our support team would happily show you how to set this up. The idea of a glossary-style view is a really smart suggestion too, we'll be sure to send this to our product team. We are so glad Trainual’s helping with onboarding and keeping everyone on track!

Sarah A.
SA
Sarah A.
Co-Founder ; CEO
Mid-Market (51-1000 emp.)
"A Game-Changer for Policy and Procedure Management"
5/5
What do you like best about Trainual?

I love Trainual's intuitive design, which has been instrumental in helping me organize my thoughts and create policies and procedures with ease. The ability to insert multimedia elements such as pictures and videos has added significant value, enhancing the clarity and engagement of the materials I develop. I am particularly impressed with the AI integration, which saves time and effort by translating and adjusting tones effortlessly. This feature has been incredibly useful, streamlining communication and training processes. The straightforward setup, thanks to the helpful assistance from the team, made the initial adoption smooth and stress-free. Additionally, Trainual has resolved 80% of my former challenges in maintaining consistency and accessibility of information, which previously plagued my team when using word documents and Google Drive. Recognizing if team members have accessed and responded to materials is also a valuable benefit. Ultimately, Trainual's ability to save time and effort in training and creating company procedures has made it an indispensable tool, and its profound impact is why I constantly recommend it to others. My admiration for the developers is immense, as their platform has truly revolutionized my workflow. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I don't like the current search functionality in Trainual. It's difficult to search for information by keywords effectively. People have different ways of phrasing topics, and as it stands, it's challenging to locate the necessary information. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

We may have just screamed reading this review. 😂 So glad Trainual’s hitting the mark for your whole team, from the cleaning crew to the CEO! Appreciate the heads-up on search and Arabic AI, we'll definitely make our product team aware of your feedback. Thanks for being such a great part of the Trainual community.

Gene M.
GM
Gene M.
Mid-Market (51-1000 emp.)
"Effortless SOP Management, Highly Recommend"
5/5
What do you like best about Trainual?

I use Trainual for creating a SOP and training Wiki, and it has simplified the process and really streamlined our library. I love the ease of use and the clean and nice presentation that it offers. I also enjoy how easy it is to customize and display instructions. The initial setup was very easy, and we converted quite simply. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I wish adding video was simpler. Make it easier to link from different outside sources, perhaps allow small video hosting in app with unique permissions. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Thank you so much for the thoughtful review, we're so happy to hear Trainual has been user friendly and helpful to you and your team. We hear you on videos and have recently made some updates! Our support team would be happy to walk through these options with you to find what works best.

Marni R.
MR
Marni R.
Head of People
Mid-Market (51-1000 emp.)
"The Perfect Pick!"
5/5
What do you like best about Trainual?

I searched for a very long time for a 'playbook' platform to use for our company as our last one let us down hard by losing our data when renewing our contract. From the beginning, Trainual looked easy to use as well as professional, but simple and had a 'fun' aspect which was important in getting employees to WANT to use the platform, not only need to use it. The onboarding process was incredible and the Implementation Specialist who guided me through the first couple weeks of using the platform was really wonderful and patient with me while I learned the features and benefits to using Trainual. Our company has a friendly competition between departments to see who can get through the content as and when it comes out within a specific time frame and it's now normal for everyone to search on Trainual prior to asking a colleague for assistance - love it! It was easy for employees to access Trainual and it's intuitive interface as well as multiple features makes it a perfect pick for us. The Trainual community forum is also really helpful and informative and a cool added feature that I wasn't sure I'd make use of, but I do and I see the value in it. The Trainual Team is also always innovating and being creative with their features as well as asking for user imput which is so valuable and makes us feel seen and heard with our concerns/ideas. We have now been using Trainual for almost 2 years and I am so so glad that I found it - I will not be looking for a new platform any time soon! Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Nothing - everything about the platform is truly wonderful! Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hi Marni,

Thank you for sharing your detailed review of Trainual! It’s wonderful to hear about your positive experience with the platform, particularly its user-friendly design and engaging onboarding process. It's exciting that your team has embraced it, turning learning into a friendly competition that fosters collaboration and knowledge-sharing across departments.

We appreciate your concerns regarding the transition to your Customer Success Manager and any delays you experienced. Ensuring consistent support is crucial, and we're glad to hear that the integration issue has been resolved to your satisfaction.

If you have any suggestions for improvements or features you’d like to see in the future, we’d love to hear your feedback! Thank you again for your insights, and best wishes as you continue to use our platform!

PA
Peggy A.
Director of Business Improvement
Mid-Market (51-1000 emp.)
"Easy to use and great AI customization"
5/5
What do you like best about Trainual?

It is very easy to use and has great AI features! All of the add in's are great- you can start with the basics and give it a tone, or captivating pictures with great ease. The AI is really amazing and you work with it right there while you are creating content. I also really enjoy the mobile app- completing trainings is extremely easy to use while on the go. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Not many. I am sure I have not explored all the options available to me. There were a few things that came up but Trainuel seems to iterate and update based on customer feedback often. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Thanks so much for the awesome review! We’re thrilled to hear you're enjoying the AI features and how easy it is to build engaging content—from tone to visuals—right in the moment. And we love that the mobile app is making training on the go a breeze. 📱

Also, you're spot on—we’re always listening and iterating based on feedback, so we appreciate you noticing that! Thanks for letting Trainual be your go-to hub for keeping training clear, consistent, and trackable.