Marine M.
MM
Marine M.
Small-Business (50 or fewer emp.)
"Streamlined SOP Management, Minor Speed Issues"
4/5
What do you like best about Trainual?

I use Trainual to create and organize all SOPs for our office, and it makes it easier to find whatever subject we are looking for by keeping all forms of SOPs in the same spot. I like Trainual's layout and its ability to integrate text, images, videos, and links. It also makes it easy to add screenshots and Loom videos to subjects. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

It often takes time to load or reload. Sometimes the website freezes too. Maybe a tool that would help identify duplicate subjects. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Thanks for sharing your experience! It’s so good to hear content creation, sharing, and Loom videos have been working well for your team. We're grateful for the note on the lag and load times — that can definitely slow things down when you’re building and we'll be sure to pass this to our product team. If you want some hands on help, our support team would be happy to help troubleshoot or compare notes on setup and browser performance.

Andres G.
AG
Andres G.
Head of Support Team
Small-Business (50 or fewer emp.)
"Great AI Features for Building Processes and Templates"
5/5
What do you like best about Trainual?

It’s a very good platform for inputting my processes and templates. The AI features are great, and they’ve been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Not much to say—it's just that I’m not able to attach most files to it. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

We're thrilled to hear you're loving Trainual and utilizing the AI features. Thanks so much for the feedback!

MK
Mirabai K.
csr
Small-Business (50 or fewer emp.)
"Fun and user friendly"
5/5
What do you like best about Trainual?

It's extremely user friendly, editing is very simple.

The AI assistant is great for tweaking content and answering simple questions. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Maybe more layout options or the ability to edit the layout of documents. Review collected by and hosted on G2.com.

Response from Ben Lofrumento of Trainual

Hey Mirabai, thank you for your fantastic feedback! We’re delighted to hear that you find Trainual user-friendly and appreciate the automatic updates - it definitely makes the experience smoother!

We also appreciate your input regarding font choices and sizes. Your suggestion is valuable, and we’re always exploring ways to enhance customization options. Thank you for sharing your perspective!

Verified User in Health, Wellness and Fitness
EH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Trainual Makes Tracking Goals and Sales So Much More Efficient"
5/5
What do you like best about Trainual?

I love being able to utilize the scorecard tool for my team. It makes tracking our goals, leads, sales, etc. so much more efficient and my team loves it too. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

Trainual is still in the early stages so my team likes to think through different additions and pathways that will be helpful to add for future. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

The scorecard tool is one of our favorite new additions — so glad it's already making a difference for your team! We're just getting started with the Operations suite and there's a lot more coming. Keep the ideas flowing, feedback like this is exactly how we make it better!

susan w.
SW
susan w.
Exective Director
Small-Business (50 or fewer emp.)
"Engaging, Interactive Training Platform with Room for Improvement"
3.5/5
What do you like best about Trainual?

I think what I like the most about Trainual is that it's visually appealing and fun. It's interactive and has a lot of features that are just user-friendly. The features basically make people want to be in the training a little bit more, to play around in it so that they can learn more as they go. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I don't really love that Trainual is not as effective as in-person training. We've been using it for about a year, and I've noticed that the performance of employees has dropped off significantly. So even though they go to the portal and test well, the operational skills they've learned aren't good. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Really glad the experience feels engaging — that matters. The feedback on translating training to on-the-job performance is something we take seriously, and we'd love to dig into this with you. Our support team can help explore ways to bridge that gap — please don't hesitate to reach out!

Robin S.
RS
Robin S.
Clinical Director
Mid-Market (51-1000 emp.)
"Simplified Onboarding with User-Friendly Interface"
5/5
What do you like best about Trainual?

I really like how user-friendly Trainual is. It's easy to get in and out of and find things, which is a big improvement from the previous system we used that was difficult and clunky. Love the Ai searching function. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I find some of the document formatting tricky, and I noticed that the loading for videos is lengthy. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Robin, so glad to hear you are liking Trainual and finding it easy to use. Thank you so much for your feedback and being part of the Trainual community!

Bri B.
BB
Bri B.
Vice President of Operations
Small-Business (50 or fewer emp.)
"Trainual: Our Easy Single Source of Truth for Onboarding, SOPs & Ongoing Learning"
5/5
What do you like best about Trainual?

We use Trainual agency-wide as our single source of truth. It powers everything from onboarding and SOPs to ongoing learning and development, so our team always knows how we operate and where to find answers. It keeps our processes organized, and it’s genuinely easy to use and update, which makes adoption across teams simple. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I’d love to see a ChatGPT integration that allows users to ask questions and get clear, conversational answers pulled directly from our Trainual content. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

This is exactly the kind of use case we love to see. Having one clear place where teams can find answers, stay consistent, and keep learning makes such a difference. Awesome news! We recently released our new AI assistant directly inside Trainual, so now your team can ask questions directly in the search bar and get a conversational answer based on your content. If you'd like to learn more our support team is available to help teach you and your team how to use it!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"All-In-One Platform with Creative Content Capabilities"
3.5/5
What do you like best about Trainual?

I like having everything in one place on Trainual. The different preset options it provides to employees for creating their own content are great, and I enjoy a lot of the creative aspects. These features seem to enhance the standard material provided and make it more enjoyable. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

The site navigation at times gets a bit sticky. When you're going through the different material, you could be viewing a subject and then you'll want to go back, and it'll jump you all the way back to the home page. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Really glad the creative features are making training more enjoyable! If the navigation ever gets in your way, our support team is always happy to help. Don't hesitate to reach out!

Chris C.
CC
Chris C.
Small-Business (50 or fewer emp.)
"Simple Yet Effective for Team Coordination"
5/5
What do you like best about Trainual?

I really like the simplicity of Trainual. I find the tracking and assignment of tests, along with the recurring notifications for subject owners, especially valuable. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I feel the initial setup of Trainual was pretty tedious. I also wish the upload startup process could be simplified, like being able to just upload existing PDFs or Word docs and have them transcribed. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

Incredible to hear Trainual has been helping with training, onboarding and cohesion! We have a few different upload options for both PDFs and docs, if you haven't tried them out already, our support team would be happy to help.

Verified User in Construction
UC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Easy to Navigate, Helpful AI Editing, Great setup"
4/5
What do you like best about Trainual?

I like that while we were creating the information feed for the program it challenged leadership in our company to actually create policies and procedures that did not exist. It forced people to address and make policy. The software is very easy to navigate and the edit/AI features truly helped to finish "thoughts". The support from Jason was tremendous and even though he continually repeated himself it did help advance discussions. Pricing I have no idea on. The software performed as advertised.Integration into our business never happened as we never got to the end. Review collected by and hosted on G2.com.

What do you dislike about Trainual?

I enjoyed reviewing what other people had entered and editing to real world expectation. As far as dislike we never launched the program company wide to see how it would integrate into our daily routines. Review collected by and hosted on G2.com.

Response from Rachel Astori of Trainual

The process of building in Trainual forcing real policy conversations — that's an underrated win. Hope you get to the full launch soon, and we're here when you're ready!