I use Trainual extensively to ensure that all of our staff and coaches are well-versed in our SOPs and know where to find critical information such as financial details, onboarding orientation, and offboarding processes. This clarity in training and information access has been invaluable to our team. I particularly appreciate how Trainual has streamlined the administration by allowing me to direct inquiries to the platform, saving me significant time. The ability to house our forms there and quickly share them is incredibly efficient. I find the integration with Google Suite, allowing us to add PDFs, Google Docs, and links to Google Drive, extremely useful as it leverages our existing resources. I also love the people section of Trainual; it visually links responsibilities to training SOPs, which is crucial for our multiple locations and remote team members, ensuring everyone knows who is responsible for what. Lastly, I am pleased with Trainual's ease of use, setup process, and the financial consideration it offers to nonprofits through a deep discount. Review collected by and hosted on G2.com.

Setting up Trainual was definitely tedious due to the large number of new SOPs I had to create, and there was a learning curve initially. Formatting wasn't always super simple, making it challenging to set up initially. There were also issues with adding PDFs, as updates to documents required manual changes in all areas, which was cumbersome. The process of linking to Google Drive and other files required figuring out workarounds. Additionally, the formatting options could be more intuitive, especially when changing fonts or colors of links. Navigation could be improved; specifically, getting back to the home screen or dashboard after a search is cumbersome since it requires multiple clicks. Review collected by and hosted on G2.com.

I find Trainual very easy to use, the AI they've added for creating documents and finding information is extremely valuable, saving us time and effort when developing and writing SOPs. You can just enter the information in a simple format, and it lays it out in a standard way. Review collected by and hosted on G2.com.

Nothing stands out Review collected by and hosted on G2.com.

I like that it is the only platform of its kind that offers an accessible and intuitive training hub for companies and employees. Review collected by and hosted on G2.com.

I wish there were more embed options for uploading and publishing interactive training content. Review collected by and hosted on G2.com.

As the Education and Development Specialist for a multi-location hospitality company, I’ve had the pleasure of using Trainual as our go-to platform for onboarding, SOP management, and leadership development. What sets Trainual apart is how intuitive and user-friendly the platform is. It’s incredibly easy to create, update, and assign content across departments—which is essential when you're managing multiple teams in different states.

One of my favorite features is Trainual U. It’s an outstanding learning hub packed with tutorials and feature deep-dives that help you maximize the platform’s full potential. Whether it’s learning about new integrations or brushing up on features I haven’t used in a while, Trainual U keeps me sharp and ensures our team is getting the most out of the system.

The customer support experience is also top-notch. Any time I’ve reached out, I’ve received a same-day response with clear, realistic timelines and a genuine sense of urgency. Even when dealing with bugs or feature delays, the support team is transparent, helpful, and committed to resolving issues quickly.

From a training perspective, the SOP engagement tools and completion tracking have been a game-changer. We’re able to monitor training progress in real time, hold team members accountable, and confidently roll out new procedures with clarity. Trainual has made it easy for our leadership team to track who has completed what, identify knowledge gaps, and ensure consistent performance across all locations.

Overall, Trainual has empowered our company to deliver consistent, high-quality training while freeing up time to focus on developing our people and culture. I would highly recommend it to any organization looking to streamline their onboarding, improve SOP accountability, and foster a culture of continuous learning. Review collected by and hosted on G2.com.

The mobile app. While it's nice to have it for on-the-go, it isn't as reliable as the desktop app. Review collected by and hosted on G2.com.

I appreciate Trainual's ability to store specific knowledge and create subjects for employee onboarding, which ensures that employees have a comprehensive understanding of their tasks. The software aids in listing daily tasks, making it easier for anyone to take over when necessary by accessing a detailed task list. Trainual helps us by providing a reference for tasks that are not necessarily related to our core responsibilities, thereby offering a systematic way to address such tasks. Additionally, it supports us in evaluating janitorial candidates by administering assessments, which helps determine if candidates are qualified for the job. This systematic approach simplifies task management, ensuring that the team can carry out duties efficiently. Furthermore, Trainual’s capabilities to store and use information for daily tasks are fundamental to supporting our operational needs, making it easier for employees to understand tasks and perform them efficiently. Review collected by and hosted on G2.com.

When I first started using Trainual, I found the setup process to be somewhat difficult. Logging into Trainual didn't always take me directly to the home page, as it sometimes diverted to less relevant sections like subjects, creating confusion. This initial navigation issue made the early experience a bit cumbersome. Review collected by and hosted on G2.com.

I love the UI for creating documentation - very intuitive. I love that you can see the progress of each individual (if you are admin). It is very easy to implement and integrate into our onboarding process! Since my company has been using Trainual I can see they work actively to improve existing features and add new ones that are truly helpful. I am glad they added history of changes. Review collected by and hosted on G2.com.

The only downside is that we need another application on top of the regular stack that we have like Gusto.

A lot of the features I wanted have been implemented since I started using Trainual! The other downside is just getting your team members to stay up to date but that is more of an issue on our side haha. Review collected by and hosted on G2.com.

I find Trainual incredibly convenient for our company, especially given that we have about 50 people, as it streamlines our company processes, document management, and trainings for new hires. The ease of setting up Trainual was remarkable, as our IT person took over the setup, and it was a fast, smooth process with no problems. The system allows us to onboard new solutions swiftly, which is crucial for keeping our operations efficient. I also appreciate how Trainual solves problems we encountered with previous solutions like Playbook, as it provides detailed processes with break-downs, which are highly beneficial, especially for visual learners. One standout feature we love is the inclusion of charts; these have been a game-changer for us by accommodating diverse learning styles, making our processes more accessible and engaging. Additionally, the social media presence on LinkedIn by Trainual's team makes the brand seem fun, honest, and appealing, which enhances our perception and loyalty towards the company. Review collected by and hosted on G2.com.

I wish there was an option to change text color directly instead of just highlighting, as it would enhance the customization possibilities for our documentation. Review collected by and hosted on G2.com.

Trainual is very user-friendly and offers a platform that allows multiple authors to submit content and be responsible for the updates. The customer support is the best in the industry. At a time when most companies hide behind chat, Trainual is happy to be up close and personal with prompt email responses and availability right at your fingertips with a quick calendar meeting request. Review collected by and hosted on G2.com.

I inherited the platform from the prior L&D manager. It would have been helpful to have an opportunity to participate in an onboarding/introduction to the platform, a tips and tricks session. I found that it was more difficult than expected to organize the content in a way that is searchable and digestible. Yes, there is content online, but walking through an example of an actual account would be awesome. Review collected by and hosted on G2.com.

I joined Banks Industrial Group in May 2025, and one of my first goals was to create a comprehensive sales playbook. Trainual has made this process organized and straightforward to manage right from the start.

So far, we have developed four main modules: Proposition: Products & Markets, Find It: Sales Process, Win It: Sales Process, and Deliver It: Best Practices & Handoffs. Collectively, these modules contain over 70 hours of structured, field-ready content.

What I appreciate most is how simple it is to design, edit, and rearrange pages. As the person responsible for building the playbook, I can work quickly and make improvements without struggling with the platform. As a user, I also value how everything is brought together: links, embedded videos, and supporting tools, all in one clean, accessible location. Our sales team has already begun using the first published chapter and finds it helpful to have all the information and resources consolidated in one place. Review collected by and hosted on G2.com.

As an administrator, I would appreciate improved visibility for comments. It would be much more convenient to see when feedback is left and to be able to access those comments directly, rather than having to search through each document individually. With more than 70 hours of content, it’s all too easy for comments or notes to go unnoticed. Review collected by and hosted on G2.com.

Trainual is an incredibly user-friendly platform that makes creating, organizing, and sharing company processes and training materials simple and efficient. The interface is clean and intuitive, allowing even non-technical team members to easily navigate and find what they need. Setting up new training modules is quick, and the customization options make it easy to tailor the experience to our company’s specific needs.

What really stands out, though, is the quality of Trainual’s tech support and customer service. Their team is responsive, knowledgeable, and genuinely helpful. Whenever we’ve had questions or needed assistance, they’ve provided quick and thorough solutions, often going above and beyond to ensure everything works smoothly. It’s clear that Trainual values their customers and takes pride in delivering an exceptional experience. Review collected by and hosted on G2.com.

One thing I wish Trainual offered is a more detailed report on the actual time employees spend completing each training module. While the platform tracks completion and progress effectively, it doesn’t provide insights into how much time users actually spend going through the material. Having access to that data would be extremely valuable for managers and administrators—it would help us understand engagement levels, identify which sections might be too long or too short, and measure overall training efficiency more accurately. Adding this feature would make Trainual’s reporting capabilities even stronger and provide a more complete picture of employee learning activity Review collected by and hosted on G2.com.