--- title: Trainual Reviews meta_title: 'Trainual Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1075 reviews by the users' company size, role or industry to find out how Trainual works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1075 scale: '5' date_modified: '2026-08-09' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Trainual Reviews **Vendor:** Trainual **Category:** [Training Management Software](https://www.g2.com/categories/training-management-systems) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,075 ## About Trainual Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. ## Trainual Pros & Cons **What users like:** - Users find Trainual to be **incredibly easy to use** , streamlining training and improving onboarding processes effectively. (166 reviews) - Users appreciate the **user-friendly design** of Trainual, facilitating easy training management and process updates. (84 reviews) - Users value the **clarity and ease of Trainual's training system** , ensuring effective onboarding and compliance across teams. (81 reviews) - Users appreciate the **intuitive and user-friendly features** of Trainual, enhancing training with multimedia and easy updates. (67 reviews) - Users find Trainual's **intuitive interface** simplifies onboarding and training, enhancing team efficiency and consistency. (63 reviews) - Users find the **organizational structure helpful** for managing content and ensuring team alignment effortlessly. (57 reviews) - Course Creation (54 reviews) - Easy Setup (53 reviews) - Onboarding (52 reviews) - Organization (50 reviews) **What users dislike:** - Users express frustration over **limited features** , wishing for more customization and flexibility in Trainual's platform. (41 reviews) - Users express concerns over **missing features** and limited customizations, impacting their overall experience with Trainual. (41 reviews) - Users find the **limited customization** options frustrating, impacting efficiency and the overall user experience with Trainual. (35 reviews) - Users face **organizational difficulties** with Trainual, struggling to manage course assignment and hierarchy effectively. (25 reviews) - Users find **poor navigation** within Trainual challenging, leading to confusion and difficulty in locating information efficiently. (24 reviews) - Confusion (22 reviews) - Users struggle with the **learning curve** of Trainual, finding it initially complicated and time-consuming to master. (21 reviews) - Limited Capabilities (21 reviews) - Not User-Friendly (21 reviews) - Formatting Issues (18 reviews) ## Trainual Reviews ### 1. All My Trainings and Work Content in One User-Friendly Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony R. | Courier, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Trainual?** It has all my trainings and work content all in one spot. **What do you dislike about Trainual?** Honestly, there isn’t much more to add. It’s pretty user-friendly and really helpful overall. **What problems is Trainual solving and how is that benefiting you?** Often, especially in my line of work, it’s helpful to know there’s a single place I can go to see how a process is done or quickly look up an answer about a service we offer. Instead of calling into the office or spending time researching online, I can find what I need in one spot. It keeps everything organized and easy to access. **Official Response from Rachel Astori:** > Thanks for sharing! We love hearing Trainual has been a helpful, go-to resource for you. We’re so glad Trainual’s made it easy to keep all your training and work info in one place — and that it helps you find answers quickly without extra back-and-forth. ### 2. Trainual Streamlined Training Across Three Departments **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | Field trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** We have used trainual to help train 3 different departments within a 100 staff privately owned company **What do you dislike about Trainual?** The quizzes can be redundant and unnecessary **What problems is Trainual solving and how is that benefiting you?** Paired with our in house hands on training - we are having new hires complete trainual training so that we can hit every angle of learning style **Official Response from Rachel Astori:** > Three departments, one platform — love to see it and awesome use case. We appreciate you sharing! ### 3. Easy-to-Use Training Platform Builder with Videos, Screenshots, and Text **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** The program was very easy to use for building content. I really liked that I could combine videos with screenshots and text to create my training platform, which made the whole process feel straightforward and well organized. **What do you dislike about Trainual?** I honestly don’t feel like there was anything about the program that I didn’t like. **What problems is Trainual solving and how is that benefiting you?** We use Trainual to train new employees before they even come onsite. It helps us speed up the overall training process while saving everyone valuable time, and it makes onboarding feel more organized from the start. **Official Response from Rachel Astori:** > New hires showing up already trained and ready to go before they're onsite? Now that's awesome to hear. We are so glad the content building experience felt intuitive, and that mixing videos, screenshots, and text made the process feel organized from the start. Thanks for sharing! ### 4. Game-Changer for Onboarding, Super Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** adeliz r. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I love how easy Trainual is to use; it's definitely super easy, making it feel like second nature. Setting up was very easy too. I found the YouTube videos from Trainual's team very helpful for the setup. We also had a helpful call, and then I was able to take it from there and do it on my own. **What do you dislike about Trainual?** Honestly, it takes a long time to download sometimes, and it crashes often. I think it's a great platform, but it's also too heavy. It's sometimes frustrating when you're trying to access a model and the platform is down or super slow. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to ensure all our processes are consistently followed. It has been a game changer for onboarding, creating a seamless first experience for new hires. **Official Response from Rachel Astori:** > It’s awesome to hear Trainual’s made onboarding feel second nature for you — that’s the goal. Huge credit to you for jumping in and building things out after setup, too. We appreciate you calling out the load time; we take this feedback seriously, and our support team’s always open if you want to dig into it with us. ### 5. Easy to use and very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Sean S. | Director of Admin and Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Trainual?** The ease of searching for information... **What do you dislike about Trainual?** There is not an item I could pick out to say it is disliked **What problems is Trainual solving and how is that benefiting you?** Having our employees signing off on forms after they read processes and proceedures **Official Response from Rachel Astori:** > No dislikes? What a compliment! Thanks so much for your feedback. ### 6. Engaging Training Experience, But Templates Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** Trainual is very impactful in that it allows companies to really structure their SOPs and content creatively and productively. I love that it removes the boring aspect of employee training and provides an interactive, user-friendly experience. The customer support seems really responsive. I enjoy the new features that allow you to copy and bring content between accounts. **What do you dislike about Trainual?** Downsides of Trainual are the disorganized templates. They seem to be all over the place and use too many GIFS within them. A major downside the the import feature to import Documents correctly. **What problems is Trainual solving and how is that benefiting you?** Employee engagement improves significantly when proper training is implemented. Ensuring that employees receive the right training helps them feel more involved and motivated in their roles. **Official Response from Rachel Astori:** > Thanks for the thoughtful feedback! We’re thrilled you find Trainual engaging and easy to use for building creative, interactive training. We appreciate your notes on templates and document imports — our team’s actively improving both to make setup smoother and content organization even better. ### 7. Lead Accountant **Rating:** 4.5/5.0 stars **Reviewed by:** Riken S. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Trainual?** It has better feature to understand and rather to just read, we can add video, quiz and graphical data for better understanding. **What do you dislike about Trainual?** As of now i dont have any dislikes. I like this app **What problems is Trainual solving and how is that benefiting you?** We adding process training where we assigning to users. **Official Response from Ben Lofrumento:** > Hey, Riken! Thanks for your feedback! We’re pumped to hear you appreciate the features that enhance understanding, like adding videos, quizzes, and graphical data. Making learning more engaging is definitely what we aim for! If you have any other suggestions or insights, feel free to share! ### 8. Essential for Onboarding, User-Friendly with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Olivia M. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Trainual?** I find Trainual's user-friendly interface particularly appealing. I value the training paths for new hire orientation and onboarding, which streamline the process effectively. The initial setup was easy, making the transition smooth for our company. **What do you dislike about Trainual?** I find the ability to group content by teams, departments, etc., rather than just by company, policy, and process sections, lacking. I'd prefer if it allowed for sorting content by different roles and teams, like a table of contents. **What problems is Trainual solving and how is that benefiting you?** I use Trainual for new hire onboarding and orientation, plus it organizes our SOPs, policies, and offers an easy-to-use interface. **Official Response from Rachel Astori:** > Great to hear onboarding has been smooth and easy to manage — that’s a big win. The idea of organizing content more by team or role makes a lot of sense too. Thanks for sharing your feedback! ### 9. Smooth Onboarding and an Effortlessly User-Friendly Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** Onboarding process is smooth and easy. The tool itself is so user friendly and easy to use. Could not have been a simpler process or tool to use. **What do you dislike about Trainual?** I haven't found anything to dislike yet! **What problems is Trainual solving and how is that benefiting you?** Onboarding new employees took a lot of time and effort. It's helped us streamline this process and ultimately save time. We also love the search feature. This has cut down on so many questions as people have access to the information at their fingertips. **Official Response from Rachel Astori:** > It's incredible to hear onboarding has been a positive experience through Trainual. No dislikes is something that always makes us happy! Thanks so much for being part of the Trainual community! ### 10. Simply Amazing Tool for Teaching Company Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** This is the best tool for teaching all employees the company’s processes. It’s simply amazing. **What do you dislike about Trainual?** The IA could be a bit more helpful; as it stands, it feels somewhat limited and not as useful as I’d hoped. **What problems is Trainual solving and how is that benefiting you?** Our onboarding process felt a bit old-school and took more time than it needed to. Trainual helped us streamline it, making the steps clearer and easier to follow so anyone can get up to speed faster. **Official Response from Rachel Astori:** > "Simply amazing" made our day, thank you so much for sharing! We’re so glad Trainual’s helped modernize your onboarding and make it easier for everyone to get up to speed. Thanks for the note on the AI as well — this is something our team is actively working on right now. Stay tuned for some exciting updates later this year! ### 11. Centralizes Training Info Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** JOSE LUIS R. | Intake Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I really like how Trainual keeps everything organized in the same place. Having the capacity to test people and assess their knowledge is one of my favorite features. It's super helpful to have everything centralized for our training materials, and setting it up was pretty easy too. **What do you dislike about Trainual?** I think it works okay. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to centralize our training materials, keeping everything organized in one place. **Official Response from Rachel Astori:** > Friendly competition making its way into team meetings — love that the leaderboard is driving that kind of engagement. Glad you found the easiest upload options as well. Thanks for sharing! ### 12. Easy-to-Use Business Playbook System with a Responsive Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Trainual?** Ease of use in systemetizing pretty much every aspect of a business playbook. Also, the team at Trainual is very responsive and aims to bring to the platform that which will make it even better for the users. **What do you dislike about Trainual?** There's often lag when navigating from screen-to-screen within the interface. **What problems is Trainual solving and how is that benefiting you?** Documenting processes, policies, and insights that can help our company more easily scale, train, and maintain high standards. The easy-to-use interface helps with adoption across our company, too. **Official Response from Rachel Astori:** > Thank you for the kind words about our team — we'll pass them along! The navigation lag is on our radar and we appreciate you flagging it. Thanks for being part of the Trainual community! ### 13. Effortless SOP Management and Training Assignment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Trainual?** I like the fact that you can add SOPs to each group and role if you like. Then you can assign the trainings to the individuals assigned. If you delegate the role to a new individual, the training is reset and assigned to the new person. I LOVE IT! **What do you dislike about Trainual?** I was a bit confused in Trainual University because I was going through courses submitted through the implementation process but didn't know that they were separate from Trainual University. The links sent through the Implementation emails had me learning a bit out of order. **What problems is Trainual solving and how is that benefiting you?** We didn't have a place to store all our SOPs and now we do. We didn't have a breakdown of responsibilities for each role and now we not only have the listed responsibilities, we also have the training that coincides with that responsibility. The Delegation Planner is so helpful for when we have staff resign or transition to a different role. Now we can easily transfer responsibilities to the newly assigned team member. **Official Response from Rachel Astori:** > We love this — thank you for sharing! It’s awesome to hear how Trainual’s helping your team organize SOPs, assign trainings, and make role transitions smoother. Sorry for the confusion with Trainual University during onboarding — that’s great feedback, and we’ll keep looking for ways to make the learning flow clearer. So glad the Delegation Planner has been a game-changer for you! ### 14. Essential for Streamlined Onboarding and Culture Building **Rating:** 5.0/5.0 stars **Reviewed by:** Shenandoah D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Trainual?** I really appreciate Trainual for how it effectively supports the onboarding process by helping our team address the cultural aspects and familiarizing new hires with our organization. I am especially fond of its ability to convey the higher-level workings and common tasks of various departments. I also like how Trainual notionally conceptualized SOP design for culture, which helps preserve company culture and convey it clearly to new employees. This aspect of Trainual empowers employees with a clear understanding of our goals, core values, and opportunities for development, making a positive impact from day one. I find the incorporation of Loom and YouTube videos within training sessions extremely helpful, as well as the AI components that assist in drafting training plans. The availability of pre-templated manuals and guides is a significant asset, facilitating alignment with our company values. Trainual allows me, as a founder, to store and share important information seamlessly, ensuring every team member is onboard without personally overseeing this information transmission. Overall, Trainual gets our team excited about their roles and aligns them with our company's vision effectively. **What do you dislike about Trainual?** I find it difficult to navigate or bookmark shorter SOPs in Trainual, which is an issue we're discussing with the Trainual team. This challenge leads us to retain many SOPs in a second software platform, limiting our ability to fully leverage Trainual's capabilities. I feel a bit stuck due to this, as it prevents us from getting the full value out of Trainual. **What problems is Trainual solving and how is that benefiting you?** Trainual helps offload the responsibility of clarifying company culture to new employees, making them excited about their roles from day one. It preserves company goals and values, aiding development and reducing the burden on leadership. **Official Response from Rachel Astori:** > Thank you so much for this thoughtful review! We’re thrilled to hear how Trainual is helping you streamline onboarding, align your team to your vision, and keep company culture front and center — all while saving you time as a founder. Love that you’re using AI, embedded videos, and pre-built templates to bring your training to life! Also, huge thanks for the feedback on navigating shorter SOPs. You’re spot on — and it’s something our team is researching. We want Trainual to be the go-to spot for all your how-tos, big or small. Stay tuned for some exciting updates coming your way! 🚀 ### 15. Easy Page Creation and Fast Content Search **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** It's easy to create new pages and content areas. It's easy to upload forms and links. I also like the search function to find content already created. **What do you dislike about Trainual?** It's hard to know when content is changed or updated by other colleagues. I understand the bell notification and occasional email update that new information is there, but doesn't always seem attention getting enough. **What problems is Trainual solving and how is that benefiting you?** It's helping train new colleagues. It also provides a central location for some of our commonly asked questions or frequent scenarios. It helps to put them in writing in a central location that houses more than just let's say Google Drive. **Official Response from Rachel Astori:** > Glad Trainual’s become a go-to spot for creating content and finding answers quickly. The note about updates getting lost is a good one — staying in the loop matters when lots of people are editing. If you ever want to talk through ways to surface changes more clearly, our team’s happy to brainstorm with you. ### 16. Trainual Develop and Grow **Rating:** 5.0/5.0 stars **Reviewed by:** Ginny T. | Training and Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Trainual?** Ease of the Trainual platform. We have programmed the Horizon Field Guide which provides electronic training to all Team Members. We recently upgraded our subscription and added the premium courses **What do you dislike about Trainual?** The ability to add an expiration date to a premium course (ie: heat exposure we assigned for the months of July and August, but unable to set 8/31 as the expiration date). This results in manually adding specific training courses as use of the groups will not allow this training to end. The second challenge is the ability to delete the training that is auto assigned to me as the administrator assigning the training. **What problems is Trainual solving and how is that benefiting you?** The auto assigned premium courses need to be manually removed from my profile by Trainual Support. If I had this ability - I wouldn't need to request this each month. Adding the expiration date to premium courses is unresolved at this time by allocating team members by location or departmental group. **Official Response from Rachel Astori:** > Thank you for sharing your experience! We’re happy to hear Trainual is making it easier to deliver training through your Horizon Field Guide and premium courses. We also appreciate your detailed feedback on course expiration dates and admin assignments—these insights are incredibly helpful as we continue improving the platform. ### 17. Efficient Onboarding with Some Limited Feature and Minor Cost Concerns **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** I love Trainual's capacity to automate and streamline the onboarding and training process, which allows me to save valuable time that I can spend on other business operations, such as billable work or process improvement within my law firm. I appreciate the organizational chart feature, which provides a clear image of company roles and responsibilities, facilitating a better understanding among staff members. Additionally, I enjoy the ability to separate training categories and assign them to specific employee groups, ensuring that each receives relevant, tailored information rather than unnecessary content. This efficient training delivery is beneficial as it assures me that all staff receive uniform, professional-quality training in a self-directed manner. The integration features are excellent, especially with Gusto, which automatically grants Trainual access upon payroll setup, creating a seamless, interconnected workflow. I value the support and generosity of the onboarding team throughout the years, which has aided in setting up new staff efficiently. The fact that Trainual removes the need for personal oversight during initial training periods, thus freeing up significant time in my schedule, is highly appreciated. **What do you dislike about Trainual?** {"I find the product not inexpensive and have been considering other products to replace it, particularly with built-in features similar to knowledge bases in other software I use.","The main issue with Trainual is its lack of its own screen recording and screen capture training mechanism, which is surprising given the cost. This shortcoming forces me to use third-party software like loom.com, which has become expensive, costing $1,200 per year for just five seats.","I encounter an inconvenience with Trainual's absence of a search capability akin to a knowledge base. The inability to perform Boolean or keyword searches complicates finding specific information, especially when categories are misorganized or incomplete.","The process of creating visually appealing and professional quality training content is cumbersome as it requires using external software like Canva. Despite Canva being known as user-friendly, I find it too advanced and costly at $30 per month per user.","The need for a feature that allows easy creation and publication of training slides with animations and voiceovers without external tools is apparent. As a lawyer, designing visually captivating slides without a skill in creativity is challenging."} **What problems is Trainual solving and how is that benefiting you?** I use Trainual to automate staff training, ensuring uniformity and saving time for billable work, which boosts my law firm's efficiency. **Official Response from Rachel Astori:** > Thank you for such a thoughtful review! We’re so glad Trainual has helped simplify onboarding and free up time for what really matters in your firm. We appreciate the honest feedback around pricing, search, and content creation tools — those insights are super valuable as we keep improving. Our goal is to make building and delivering great training as easy (and enjoyable) as possible. Thanks for being part of the Trainual community! ### 18. Game Changer for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Business Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Trainual?** It is a well thought out spiderweb of information, connecting responsibilities and duties to how to do them, organized in a way that is useful, managed well and easy to find. The management of the processes, with scheduled reviews, content feedback feature and ownership makes it easy for us to get our information into the system and implement quickly with our staff. The support of Trainual has been excellent and their reply timeline is quick and efficient. We are looking forward to making Trainual a regular part of our daily business model. **What do you dislike about Trainual?** There are features that I wish we had, but when we submit them to Trainual, I'm assured that they are heard and "on the list". I really have no issues with the software or the support. **What problems is Trainual solving and how is that benefiting you?** Trainual is letting us store all of our information on how to do our work in one location, with one owner and access to everyone who needs it. It is eliminating duplicate information, outdated data and hidden SOP's throughout our system. **Official Response from Rachel Astori:** > This is such a thoughtful review, thank you! We’re so glad Trainual is helping you centralize your processes, eliminate outdated info, and make training more accessible for your team. It’s great to hear our support team has been able to help quickly, and we appreciate you sharing feature ideas. We’re always working to make the platform even better. ### 19. Implementation process is terrific! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim B. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Trainual?** The best part for me about Trainual is the thought and planning they have obviously put into their implementation process. The implementation specialist we worked with listened closely to our 'story' and provided us with the direction and support that met our needs without overwhelming us. The format of the training was logical and easy to follow. I especially appreciated the immediate follow up emails detailing what we reviewed and describing the next steps. The resources she recommended were appropriate and helpful. **What do you dislike about Trainual?** We struggled a bit with the Group concept. It is much more flexible than we realized! **What problems is Trainual solving and how is that benefiting you?** Most importantly, Trainual is giving all employees immediate online access to our handbook instead of looking for a paper copy that may not be current. Trainual is providing a consistent new hire onboarding/orientation process; an online document for our handbook that includes quizzes to check for understanding; and a place for our standard operating procedures to ensure consistency across our locations. **Official Response from Ben Lofrumento:** > This makes us so happy to hear, Kim 🙌 Love that our implementation process gave you exactly the support you needed without overwhelming you — and that the follow-up emails and resources hit the mark. Huge win that you now have a consistent onboarding flow, an always-up-to-date online handbook, and a place for SOPs to keep things consistent across every location. And yes — once you get the hang of Groups, the flexibility is a game changer! 💜 ### 20. Trainual - an easy to use system to create and partake in staff trainings and on-boarding. **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick R. | Manager of Learning and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Trainual?** Honestly? I like how easy Trainual is to use when creating content for employees to review for training and on-boarding. The set up is easy to follow and Trainual provides multiple ways and resources to help you get started with creating a strong library of trainings for your organization. Their customer service is top notch and the on-boarding specialist who helped us set everything up was responsive when we had questions. I really like how I can hyperlink to previous trainings, such as our core values, throughout the other trainings that I have created. This really helps with building our brand and integrating our mission and vision throughout our trainings and on-boarding sessions. It is also really easy to integrate pictures, funny GIFs (to lighten the training mood), and videos to boost the ways in which our trainings can reach their intended audience. **What do you dislike about Trainual?** My only dislikes of Trainual are around formatting. There is no copy and paste feature and and the system defaults often to preset conditions such as font and size. I spend more time than I would like playing around with these features. **What problems is Trainual solving and how is that benefiting you?** Trainual is allowing us at Nexterra to create interactive, relevant trainings that can be accessed by employees across the country. It is easy to build trainings that are accessible to a wide range of stakeholders within our organization. **Official Response from Ben Lofrumento:** > Hey, Patrick! Thanks for sharing your thoughts on Trainual! It’s awesome to hear how user-friendly you find it for creating training content. Hyperlinking to core values is an amazing way to keep the brand messaging consistent — props to you for really digging in! We totally get your frustration with the formatting issues. It’s definitely something to keep in mind, and we'll pass your feedback on to the team! It's great to see how Trainual benefits your team by making training accessible and engaging. Thank you for taking the time to give us feedback, and keep up the good work with your training! 😊 ### 21. Essential for Knowledge Management, Slight Setup Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Amy L. **Reviewed Date:** October 22, 2025 **What do you like best about Trainual?** I like using Trainual for my consulting company since 2020 because it serves as a comprehensive platform for training across various topics, recording procedures, and maintaining SOPs while acting as a knowledge repository. I appreciate the ability to capture everything in one place, which streamlines organization, data consolidation, and video recording tasks essential for internal training and onboarding in my new role at the startup. The price point was particularly appealing when starting up. Moreover, the functionality to record directly within the tool, bypassing the need for third-party software like Loom or Vimeo, adds significant convenience. Using Trainual as a centralized hub offers an efficient way to address employee queries regarding our business processes and tools without delay. The integration of the search function also enhances our ability to easily locate necessary information. These features cumulatively make Trainual an effective and valuable tool in our operations, supporting both our training and process documentation needs effectively. **What do you dislike about Trainual?** I found the initial setup process (back in 2020) to be challenging due to the lack of templates , which made mapping training processes difficult. Even now, organizing training by user or team can be confusing without a clear structure, sometimes making it seem like a laundry list. Additionally, I experience difficulties with moving elements freely within the tool, such as shifting content from a subject level to a step or page level. This restricts flexibility in organizing content and can lead to complications when adjustments need to be made. **What problems is Trainual solving and how is that benefiting you?** Trainual serves as a one-stop shop for knowledge sharing, allowing easy access to company processes and tools. It identifies content gaps, streams videos directly, and simplifies search for efficient onboarding and training management. **Official Response from Rachel Astori:** > Thanks so much for sharing your experience and for being a long-time Trainual user! We’re thrilled to hear it’s been a valuable hub for your training and knowledge management needs. We appreciate your feedback on setup and content organization — we’ve made improvements since 2020 and continue working to make structuring and rearranging content even easier. If you haven't already, definitely check out our flexible creation feature that we released this summer. Our support team is happy to help guide you as well. Your input helps us keep evolving! ### 22. Effortless Training, Expanded Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Anjanette B. **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I love how easy Trainual was to set up. There was someone assigned to us who helped guide us through the initial stages, making the transition smooth and efficient. This support was invaluable as it allowed us to start using the software without any hitches. I also appreciate how Trainual has significantly streamlined our training processes, eliminating the need to coordinate physical meetings. This feature alone has saved us a tremendous amount of time and effort, enabling people to train at their convenience. Furthermore, having the ability to adjust and update training materials as needed during the learning process is incredibly beneficial. This flexibility ensures that our materials are always up-to-date and relevant. Trainual's ability to facilitate training has helped us get people ready before any face-to-face interactions, greatly reducing administrative workload. Overall, the software allows us to reach and train more people with less effort, effectively meeting our needs. Despite a few minor video formatting issues, I find Trainual to be a very valuable program, which I am very likely to recommend to others, as indicated by my high recommendation likelihood score of 10. **What do you dislike about Trainual?** Some of the video formatting is a little confusing. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to save time by allowing remote training, reducing the need to coordinate schedules for in-person sessions, and enabling trainees to learn on their own time. It also saves administrative time and effort. **Official Response from Rachel Astori:** > It’s awesome to hear Trainual’s making your life easier — and helping your team get up to speed faster 🙌 Big thanks for the kind words (our onboarding team is smiling!). And we hear you on the video formatting, we are always working to make things smoother. We'll make sure our product team hears your feedback. Thanks for being a part of the community! ### 23. Scalable, Consistent Onboarding & Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi R. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** What I like best about Trainual is how intuitive and effortless it is to add and update content. The platform removes friction from documentation, whether you're creating from scratch or refining existing processes. It’s built for speed and scalability, which makes maintaining a living, breathing knowledge base not just doable, but easy. That usability drives consistency, accountability, and team alignment. **What do you dislike about Trainual?** Sharing direct links can be frustrating. The experience needs refinement to make accessing and distributing information as seamless as the backend content creation process. **What problems is Trainual solving and how is that benefiting you?** Trainual is solving the chaos of inconsistent onboarding and undocumented internal processes. It gives us a centralized, scalable system to train new hires, standardize how things get done, and reduce repetitive knowledge-sharing. By turning internal know-how into accessible playbooks, it cuts down meeting time, boosts team alignment, and frees up leaders to focus on strategic work instead of answering the same questions over and over. **Official Response from Ben Lofrumento:** > Love this, Kristi 🙌 So glad Trainual’s making it simple to create and update content fast — that’s exactly what we’re going for! And we hear you on the direct link sharing — making it as seamless as the backend is definitely something we’re working toward. Pumped to know it’s helping you keep onboarding consistent, processes documented, and your team aligned. 💜 ### 24. Streamlined Onboarding with Powerful Search **Rating:** 5.0/5.0 stars **Reviewed by:** Travis B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I have been using Trainual for several years, primarily for onboarding and training, and it has significantly streamlined our ability to onboard new employees and provide structured training paths. I appreciate Trainual's ability to keep all our training materials in one place, ensuring consistency across the board, especially with onboarding. The QR codes are handy for linking directly to specific subjects, and I love that it comes with a very powerful search engine, which makes it easy to find the information I need quickly. The integration with other software, like Loom, further enhances its usage in our workflows. Overall, Trainual has been an invaluable tool for organizing our training processes, and I rate it a ten for recommendation. **What do you dislike about Trainual?** I found it difficult to understand the structure of the content when setting up Trainual initially. Additionally, I wish Trainual had the ability to integrate with Google Drive and utilize AI tools to filter and find necessary content for creating subjects. **What problems is Trainual solving and how is that benefiting you?** Trainual streamlines onboarding and training, ensuring consistency and centralizing information, which boosts efficiency. Its QR codes and powerful search enhance usability. **Official Response from Rachel Astori:** > Thanks for the glowing review — we're thrilled Trainual’s helping you streamline onboarding and training while keeping everything consistent and easy to find 🙌 We hear you on the initial setup challenges and your wish list for integrations and AI-powered content building. Really helpful feedback — and exactly the kind of insight that fuels our roadmap. Stay tuned for some exciting integration updates coming your way soon! ### 25. Easy to Use with Lots Features for the Money **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | Customer Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Trainual?** Trainual shines with its sleek user interface, intuitive format, and easy-to-navigate features, making it a breeze to use for creating and managing training content. The standout feature for me is the built-in GenAI, which streamlines content generation and saves valuable time. I also love the flexibility to add pictures and customize formatting, allowing for visually engaging and tailored materials. These aspects combine to make Trainual a powerful, user-friendly tool for organizing and delivering training with ease. **What do you dislike about Trainual?** While Trainual offers solid functionality, its formatting options fall short of being truly user-friendly. For instance, the inability to copy formatting, such as applying bold text with a specific HEX color, is frustrating—I have to manually input it each time, which slows down the process. Additionally, the content filtering options feel limited and could use more variety to better meet user needs. Most disappointingly, the reporting feature misses the mark. The tabular format lacks visual appeal, and graphical reports would significantly improve usability and insight delivery. These areas need refinement to match Trainual’s otherwise strong offerings. **What problems is Trainual solving and how is that benefiting you?** Centralized all our training needs with tracking of the team members that took the training and communication to them when the process and training is added, changed, or made obsolute **Official Response from Mallory Glessner:** > Melissa, this is such awesome feedback 🙌 Love hearing that the UI, AI, and customization options are making it easy (and even fun) to build out your training content. We hear you on the formatting, filtering, and reporting — those are all areas we’re looking to level up so the whole experience matches the parts you already love. Pumped that Trainual’s helping you centralize training, track progress, and keep everyone in the loop when things change. 💜 ### 26. Trainual Review **Rating:** 5.0/5.0 stars **Reviewed by:** Makayla K. | Operations Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Trainual?** There are several aspects of Trainual that are helpful: Search feature, Quizzes within SOP's, ease of use, Trainual University, Customer Support, Organization. I could go on. My favorite part is taking something that is typically a less than thrilling situation (learning an SOP for the first time or relearning an SOP) and makes it interactive and fun. We are a printing company and we decided to onboard Trainual to help keep all of our SOP's in a location that was easily accessible to the team and for us to update as needed. What would have taken time to dig through files and find an SOP, update it, resend it out to the team now takes just a few clicks and it even notifies the team of changes at the click of a button. Overall, if your team is in need of a training and process overhaul, I highly recommend Trainual. **What do you dislike about Trainual?** There really isn't much that I dislike about Trainual. There are a few reporting features that I would love to be added but overall it is a great platform with a very helpful onboarding and Support team. Trainual University is also an amazing resource. **What problems is Trainual solving and how is that benefiting you?** Trainual is assisting us in keeping all of our SOP's in a single location that is easy to access. Before we actually didn't have any policies or procedures written. I was tasked with writing them and about 8 months later I secured the onboarding of Trainual. It is also allowing us to address compliance issues head on. If someone needs a refresh, they can self assign or an administrator can assign for them. Our team has adapted to it very well and is even competing to see who gets the highest scores on quizzes and has the highest completion rate. We have 23 employees and we are currently at a 98% completion rate across the board (one of our teammates is on vacation or we would be at 100%). Our team was a little hesitant as it came to onboarding Trainual at first but once they got started and realized it wasn't just reading a bunch of words on paper, it really became a hit. **Official Response from Rachel Astori:** > Wow Makayla! Thank you for such an incredible review! We’re so inspired by how you’ve turned SOPs from something people dread into something interactive and even fun for your team (98% completion is amazing!). It means so much to know Trainual is helping you stay organized, save time, and build a culture of learning. We’ll also share your feedback on reporting features with our product team as we continue to make the platform even better. Thanks again for taking the time to share your experience. ### 27. Super Easy to Use & Incredible Support Along the way! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Lisa L. | Marketing Director & Head of Divisions, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Trainual?** When you think of "making trainiing units" or "courses", the first thought is...ew. Also, that's a lot of work. But Trainual makes it incredibly easy, breaks down the steps, makes adding tests & questions a breeze, & the AI tools are efficiant and super helpful. We've used it for new franchisees within our brand & they love getting the certificates at the end of their units, & it's been a great way to break down all the tools, steps, processes, & policies. I also love that it's easy to drop in gifs, videos, & connect things to each other. 10/10 would reccomend! **What do you dislike about Trainual?** I only wish I could add even more visual aspects! I"m a super visual person working with a super visual company and wish I had a bit more control on mkaing things pretty. But that's my ONLY problem! **What problems is Trainual solving and how is that benefiting you?** Our franchisees weren't reading through manuals, searching thorugh Drive folders, or really diving into our (extensive) resources. Trainual allowed us to break those things down, make them accessible in a fun way, & it's really helped onboard new franchisees without overwhelming them! **Official Response from Rachel Astori:** > This review made us smile from start to finish, thank you for sharing! We’re so happy Trainual’s helping you simplify training and make onboarding feel less overwhelming for your franchisees. We’ll also pass along your feedback about adding even more visual options as we keep enhancing the platform. ### 28. Game Changing Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Training Implementation Specialist, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Trainual?** Trainual has been an amazing tool to supplement my onboarding process, and a place to store SOPs for employees to reference whenever they need. With the assistance of Loom videos, I've been able to give a lot of How-Tos so people can have the step-by-steps and video examples so I'm hitting different learning styles. Love it! **What do you dislike about Trainual?** Getting the organization of subjects down and assigning them to all the appropriate groups can get tricky. The more content I create, the more I'm worried I'm forgetting something, either I publish and not assign, or I forget a step to make sure the content goes out to the right staff. It would be great when publishing or "finishing" and drafts that it reminds me to make sure it's assigned. **What problems is Trainual solving and how is that benefiting you?** Cutting down on meetings for sure! Also, reducing the need to repeat trainings over and over again because the learner didn't retain the information needed. Always something to refer back to now! **Official Response from Ben Lofrumento:** > Hey, Michelle! Woo-hoo! We're jazzed to hear Trainual has helped you cut down on long meetings and provides a great resource for staff to refer back to! We totally get the struggle with content organization and love your idea of assigning one topic to multiple subjects to avoid duplication. We will keep this in mind for the future. Thanks again for sharing your thoughts! ### 29. Turned Chaos into Clarity **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn B. | Executive Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** The most helpful part of Trainual is how it centralizes all of our training and SOPs into one easy-to-access platform. It’s streamlined onboarding, reduced repetitive questions, and ensured consistency across teams. It saves time, holds team members accountable, and makes updates simple as our processes evolve. Plus, the ability to assign roles and track progress gives us full visibility into who knows what—something we were really missing before. **What do you dislike about Trainual?** One downside of Trainual is that the learning experience can feel static compared to more interactive platforms—especially for hands-on or highly visual training. It also takes a fair amount of upfront time to build out content, which can be a challenge for small teams. While the search function is helpful, it can sometimes be tricky to find exactly what you're looking for unless content is very well organized. Lastly, ongoing engagement can drop if team members aren’t actively encouraged to use it beyond onboarding. **What problems is Trainual solving and how is that benefiting you?** Trainual is solving the problem of inconsistent training and scattered documentation. Before, onboarding was time-consuming and relied heavily on one-on-one shadowing. Now, new hires can get up to speed independently and consistently, saving hours of manager time. It’s also helped us capture critical processes so knowledge doesn’t get lost when team members leave. Overall, it’s improved efficiency, accountability, and made scaling our team much smoother. **Official Response from Ben Lofrumento:** > This review is everything 🙌 We love hearing how Trainual has helped bring clarity to your onboarding and training — especially by saving time and keeping your team aligned. That’s exactly what we aim for. Totally hear you on the areas we can keep improving, too. We’re always working on making the learning experience more dynamic, easier to build, and more engaging long-term. Feedback like yours helps us get there. 💜 ### 30. Easy and fun **Rating:** 5.0/5.0 stars **Reviewed by:** Ernesto Q. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Trainual?** It is straightforward to incorporate images, videos, and text into the same template and create step-by-step procedures. The owners of each process can do this. It is very intuitive. I like that we can also incorporate GIF images to make long handbooks less boring and lifeless. We can regularly update our processes and procedures, improving them without the need for complicated paperwork to involve everyone in the changes. The formatting features for text are great, and it is a very complete training tool for any company with multiple procedures. **What do you dislike about Trainual?** Flowcharts are not that easy to create, and we had to create images in Canva to upload them to Trainual **What problems is Trainual solving and how is that benefiting you?** Our onboarding processes are typically lengthy due to the software tools we use, our standard procedures, and the way our team interacts. Trainual helps streamline this process by allowing new hires to complete most of their onboarding and training independently. This enables us to hold more focused and efficient clarification meetings rather than requiring a coordinator or manager to be fully dedicated to training each new hire. **Official Response from Ben Lofrumento:** > Hey, Ernesto! Thank you for your thoughts! It sounds like you guys are crushing with Trainual by cutting down onboarding time and spicing up your account with GIFs and videos. Not only are you making training fun, but you are saving time. Awesome work! Psst... we just added a hosted video, too! You can now upload videos straight to Trainual (no need for third parties)! In terms of flowcharts, we definitely want to see you get involved! Flowcharts make certain procedures more simplistic, we linked a resource to help you get started. 😉 We are pumped you are loving Trainual! If you have any questions, please reach out :) Thanks again for your feedback! ### 31. Extremely user friendly, for creator and recipient **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel B. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** I love how effortlessly intuitive Trainual is, right from the get-go. No instructions were needed to get cracking on creating internally facing documentation--I was just able to begin my process the day that I opened up Trainual. Saving my content was automatic, so I never needed to worry about losing my progress. The ease of updating documentation ensured my content was kept evergreen, and employees loved how easy it as to find what they were looking for. I also love how easy it was to get a hold of support staff when I couldn't' figure out how to add e-signatures to files. **What do you dislike about Trainual?** It's tough to describe any issues with Trainual, since I honestly wish I had this tool in most of my previous job roles. I suppose one downside could be that I wasn't able to include forms in my documents; instead I had to use third-party tools/software which then had to be embedded. Having multiple clicks, which then opened up new windows into a new tool wasn't ideal. **What problems is Trainual solving and how is that benefiting you?** Trainual was solving the problem of 1) having a one-stop location that housed training processes for newly hired employees, freeing up the time and effort of more tenured employees; and 2) retaining steps and processes for posterity and record. **Official Response from Rachel Astori:** > Thank you for taking the time to share such thoughtful feedback! We’re so glad to hear Trainual has made it easy to create, update, and share your content and that your employees are finding what they need quickly. We also appreciate you sharing the note about forms and multiple clicks; we’ll be sure to pass this along to our product team. It means a lot to know Trainual is helping your team save time and preserve your processes for the long run! ### 32. A Must-Have for SMB Training & Onboarding – Easy to Use and Continuously Improving **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** Trainual has one of the most user-friendly interfaces I've seen—both from the admin side when creating content and from the learner side when completing training. It’s intuitive and makes organizing training material straightforward. Uploading videos, files, and quizzes is seamless, and the platform’s flexibility makes it ideal for building a robust onboarding or SOP hub. The team at Trainual is also incredibly engaging and responsive. Their webinars are packed with actionable information, and it’s clear they genuinely listen to user feedback and continuously improve the platform. This is the second company where I’ve used Trainual, and it continues to be a standout solution—especially for small to medium-sized businesses **What do you dislike about Trainual?** If you’ve been using Trainual for a long time and need to restructure or reformat your content, it can be a bit time-consuming. That said, this is more of a planning issue than a platform flaw. It’s important to map out your structure from the beginning and take full advantage of their training resources—they’re well worth the time. **What problems is Trainual solving and how is that benefiting you?** Trainual gives us one central place to organize all of our SOPs, which helps ensure consistency across the team. It streamlines the training process for new hires by providing structured, self-paced learning modules. It’s also become a go-to resource for existing team members to look up answers and refresh knowledge, which reduces repeat questions and saves time across the firm. **Official Response from Rachel Astori:** > Wow, thank you for such a thoughtful review! We’re so glad Trainual has been a helpful tool for you in multiple companies and that you’re finding value in both the platform and our team’s resources. Your note about planning and structuring content up front is such great advice for others, and we appreciate you sharing it. It means a lot to know Trainual is helping your team stay consistent and save time, thank you for continuing to trust us! ### 33. One-stop-shop for our companies info! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse A. | Employment Practices Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** Seriously, it's all in Trainual, from the founding story to company policies and procedures. We've been using Trainual since February 2025, and the only challenge we faced was deciding what to include. The more we thought about it, the more it made sense: put it all in! Trainual’s groups and filters make finding information quick, and having topics, workflows, and knowledge checks all in one searchable place makes daily use a breeze. They’re constantly improving the product, so it feels like getting a free upgrade every so often. Their customer support has never missed the mark. If I ever have a question that isn’t already covered in their support center (which is rare), their team responds right away. With their training courses, implementing Trainual has been easy—it truly elevates our information. **What do you dislike about Trainual?** There really isn't much to complain about. If I was being picky, I would like the ability to customize the images that are used in links, but that runs of the metadata so im not sure if there's much that can be done by Trainual. **What problems is Trainual solving and how is that benefiting you?** Trainual helps centralize our most up-to-date information at everyone's finger tips. We were drowning in shared google drives with countless folder and files. With trainual's search function, I can find the specific information I was looking for. **Official Response from Rachel Astori:** > This is the kind of review that makes our whole team smile! 🙌 Love that Trainual’s become your one-stop-shop and helping clear out the Google Drive clutter. We appreciate the feedback on link images! We'll make sure our product team gets eyes on this to see what we can do. ### 34. Opening a Pandora's box full of creativity and possibility **Rating:** 5.0/5.0 stars **Reviewed by:** Anna W. | Operations Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** There are so many creative ways to use the software, love the user experience/feel, but I think my favorite thing so far has been the amazing customer service support surrounding onboarding. It's really getting your mind into a new place to learn to use Trainual well, and I love that you help us get there. **What do you dislike about Trainual?** Not sure if it's a downside, but I think it's going to take some time to fully integrate, and for me personally it's been tricky figuring out where to start. Also, if you're using a mobile device the website has poor readability/functionality, forcing everyone to download the app. **What problems is Trainual solving and how is that benefiting you?** We are in the very beginning of implementation, so I haven't seen a ton of solved problems yet, but one thing I think it will help with is the speed, ease and consistency of our onboarding process, and help us get ready to scale the business. **Official Response from Rachel Astori:** > We love how you described this, thank you! It’s great to hear the onboarding support has been helpful as you get started. We know there’s a learning curve at first, but we’re here every step of the way, and we appreciate your feedback on mobile functionality as we keep improving. ### 35. Outstanding Search Tool Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela S. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Trainual?** I really like how easy it is to find what I need in Trainual. The search tool is super intuitive—it pulls up the right content even when I don’t use the exact words. It saves me a lot of time and makes navigating our processes effortless. **What do you dislike about Trainual?** I’d love to see more customization options for layouts or how content is displayed. Still, it’s a really effective platform for onboarding and training. **What problems is Trainual solving and how is that benefiting you?** Trainual helps us keep all our processes, SOPs, and training materials in one place. It saves time onboarding new team members and makes sure everyone follows the same steps. It’s especially helpful for remote teams because anyone can find what they need, anytime, without waiting for someone to explain it. **Official Response from Rachel Astori:** > Love hearing this — thank you! So glad the search tool’s saving you time and keeping things easy to find. Great note on layout customization too — we’ll make sure our product team hears this feedback and keeps it in mind as we continue to improve! ### 36. Perfect for Learning New Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Trainual?** I find that Trainual makes learning the new systems very comprehensible. All the training tools are helpful, and all my coworkers love it too. **What do you dislike about Trainual?** nothing, everything is just right **What problems is Trainual solving and how is that benefiting you?** I use Trainual to learn new processes at my job. It solves issues with new processes and makes learning systems very comprehensible. **Official Response from Mallory Glessner:** > Short and sweet! Thanks so much for sharing, Andrew. 💜 ### 37. Effortless Integration and User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ian T. | Vice President of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Trainual?** Ease of use and integration from other sites like loom **What do you dislike about Trainual?** Not much! Great platform overall. Would like to see due dates and notifications when things are left incomplete by employees **What problems is Trainual solving and how is that benefiting you?** Archiving essential information about the products our company uses has become much easier. Since our industry requires licensing, Trainual has proven to be the most effective tool for training new employees on the material they need to pass the state-mandated licensing exam. It has saved me a significant amount of time compared to when I conducted training in a classroom setting. Since switching to Trainual, we have achieved a 100% passing rate. **Official Response from Rachel Astori:** > Wow — 100% pass rate and major time saved? That’s exactly the kind of impact we love to hear. Thanks for making Trainual part of your licensing and onboarding game plan! ### 38. Effortless Team Training, Minor Menu Navigation Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Director of Franchise Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Trainual?** The fact it is incredibly easy to get multiple team members on the same page and also have separate categories where each department can be tasked with different training for what their responsibility is. The ability to distribute this across the company has been very easy as well. We've had zero problems using the system which means we haven't needed a ton of support which is great! **What do you dislike about Trainual?** Some of the menus can be difficult to navigate but still use it very often. **What problems is Trainual solving and how is that benefiting you?** Helping our clients be able to understand basic's of the business we offer along with the corporate team support that is offered. **Official Response from Rachel Astori:** > We love hearing this — thanks for sharing! It’s awesome that Trainual has helped your team stay aligned and made rolling out training so smooth. We hear you on the menu navigation, too — we’re always finding ways to make things feel even more seamless. Appreciate you being part of the Trainual community! ### 39. Intuitive Platform with Robust Training Features **Rating:** 5.0/5.0 stars **Reviewed by:** Shaq S. **Reviewed Date:** February 08, 2026 **What do you like best about Trainual?** I like Trainual's ease of use and how intuitive it is. I also appreciate the AI features that help me build out the content, the tests, and summarizing content. **What do you dislike about Trainual?** The flowcharts and tables are difficult to use. Flowcharts are not intuitive like standard flowcharts so it is difficult to create a decision tree. The tables are difficult to edit once created. **What problems is Trainual solving and how is that benefiting you?** I use Trainual as our team’s playbook for managing SOPs and processes. It centralizes our SOPs, keeps them current, ensures training completion, and holds team members accountable. **Official Response from Rachel Astori:** > Glad to hear Trainual’s been intuitive and helpful for building content and tests. Thanks for calling out the challenges with flowcharts and tables — that kind of hands-on feedback is really valuable for us. We'll make sure to pass this along to our product team. ### 40. User-Friendly & Open to Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** I am a big fan of Trainual's constant evolution, and the team welcomes (even asks!) for feedback. Our team has been a customer since February 2025, and a lot has already changed for the better. They roll out the changes seamlessly without making you feel like your life has been turned upside down! There are lots of templates and AI features that make my job easier when creating content. For my coworkers, the search tool is a godsend. **What do you dislike about Trainual?** I truly cannot think of anything I dislike about Trainual at this time. **What problems is Trainual solving and how is that benefiting you?** Before Trainual, our documents were all over the place and there were several versions. We now have a central hub that contains all of our SOPs, templates, and resources in one place and everyone knows they are the most updated versions. **Official Response from Rachel Astori:** > We love hearing this, especially that Trainual has become your team’s single source of truth and that the updates feel seamless. It’s awesome to know the templates, AI, and search are making a real difference in your day-to-day. Thanks for growing with us! ### 41. A Must Have for Small, Growing Businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Tonya J. | Certified Financial Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** What I love about Trainual is that it's so easy to implement and record processes for our small company. I'm not computer savvy, but it's going to be a real time saver to have everything in one place, and easy to access and customize. Plus, the training and the staff are always super helpful and amazing! The customer service has been remarkable! **What do you dislike about Trainual?** I'm still building our platform, but so far what I absolutely don't like is that the photos are not large enough when uploaded. I wish they could be larger, because sometimes it cuts off half of the photo. (Of course, it could always be operator error.) **What problems is Trainual solving and how is that benefiting you?** Processes for all job titles are being recorded. It's benefiting the company by saving time and making it easier for employees to be trained and learn about the company. **Official Response from Rachel Astori:** > Thanks for sharing the note about photo sizes, we’ll make sure this feedback gets in front of our product team. We’re so glad Trainual’s making it easier to document processes and save time for your team! Thanks for being part of the Trainual community. ### 42. Easy to use and mondern **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Trainual?** Centralized location for SOPs and trainings **What do you dislike about Trainual?** I wish there were more format options to make it fit our brand and more options for the compliance training packages. **What problems is Trainual solving and how is that benefiting you?** Keeping everything updated and centralized, leads to less confusion and greater accuracy. **Official Response from Ben Lofrumento:** > Hey there, Thanks for the feedback! We’re pumped to hear that you love having a centralized spot for your SOPs and training — it really makes life easier, right? Less searching, more doing! We totally get that you want more format options to fit your brand. After all, who doesn’t want to look good while getting stuff done? We’ll pass that idea along for sure. It's great to know that keeping everything updated and centralized is helping cut down on confusion and boost accuracy. That’s a win in our book! Thanks again for sharing :) ### 43. Super User-Friendly and Effortless Editing **Rating:** 5.0/5.0 stars **Reviewed by:** Jon G. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Trainual?** It's so easy to edit. It's very user friendly. I love that we can create an org chart and it's easy for people to know who they go to for certain issues. I love having processes documented. **What do you dislike about Trainual?** I wish my implementation manager checked in more. She really only checked in once and then we never heard from her again. The app itself is wonderful although I wish it had more dual language support. **What problems is Trainual solving and how is that benefiting you?** As an organization new hires were often thrown into the deep end and we've now provided steps for them to get an idea of how things work. Simple questions like when their first payday is coming or what to wear. We have trade secrets so being able to upload videos to Trainual is preferable then them being on youtube. **Official Response from Rachel Astori:** > Thanks so much for the kind words! We're glad Trainual’s making things easier for your team, and we appreciate the feedback on implementation and language support, we’ll make sure this gets in front of our product team. ### 44. Love the Layout—So Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor H. | Operations manager., Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** I love layout and how it is set up. That helps make it so easy to navigate. I also enjoy the amount of customer support that is always available if I ever have any questions. **What do you dislike about Trainual?** There hasn't. been anything ive come across yet that I dislike. **What problems is Trainual solving and how is that benefiting you?** It gives our company as a whole, a place to go and understand the processes we have implemented. Also its great to have a place to go and reference correct procedure at any time. **Official Response from Rachel Astori:** > This made our day — thank you! Making things easy to navigate (and knowing help’s there when you need it) is exactly what we’re going for. We're thrilled to hear that Trainual’s become a reliable place your team can turn to for the right process every time. ### 45. Effortless and Engaging Policy Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny M. **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I like that Trainual is easy and fun to use. It helps make the documents sound more professional. I also appreciate the feature that allows you to change the tone of your document based on how you want it to sound. Plus, I like that you can add gifs and pictures, which adds a nice touch. **What do you dislike about Trainual?** Nothing **What problems is Trainual solving and how is that benefiting you?** Trainual helps make the documents sound more professional and allows me to adjust the document tone. I like adding gifs and pictures, making it easy and fun to use. **Official Response from Rachel Astori:** > This is so great to hear — thank you! We love that Trainual helps make policy creation both professional and fun, and that the tone and visuals are adding that extra touch. No dislikes is a huge win for us! Thanks for being part of the Trainual community. ### 46. User-Friendly Training Tool with Great Reporting, But Formatting Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Trainual?** It is very user-friendly. You can upload videos, texts, as well as links. I love the fact that the software can generate tests based on the material you upload. One other thing I really like is the reporting feature. You can check how far each employee has progressed in their training. **What do you dislike about Trainual?** The formatting is not very user-friendly. It seems like a simple thing, but I have found it a little mysterious how to change the font, etc. **What problems is Trainual solving and how is that benefiting you?** Onboarding, helping staff understand our culture, as well as disseminating standard operating procedures. **Official Response from Rachel Astori:** > Thanks for the thoughtful feedback — we’re glad the ease of use, test generation, and reporting are hitting the mark! And thank you for the note on formatting, we are always looking for ways to make it more intuitive. We will be sure to pass this along to our product team. ### 47. Very Helpful for Learning New Procedures **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Trainual?** It is very helpful on learning new procedures and other aspects of my job **What do you dislike about Trainual?** There was a small learning curve in figuring out how to maneuver in the software **What problems is Trainual solving and how is that benefiting you?** I was able to read about the my new job in the firm **Official Response from Rachel Astori:** > We're so happy to hear Trainual has helped you get up to speed on procedures and your role faster! Thank you so much for the feedback. ### 48. We love Trainual. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole J. | Director, Administrative Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Trainual?** During setup up the team was amazing and did a fantastic job answering all our questions and concerns. I especially like the webinars and training that the team does. So educational and fun to partisipate in. **What do you dislike about Trainual?** I get that this is the way it goes, but building everything in the beginning takes a lot of time. Now that it is in there updating is simple. **What problems is Trainual solving and how is that benefiting you?** Frees up alot of time for employees, and helps me not be stopped all the time for training. **Official Response from Rachel Astori:** > Thank you for the kind words! We’re so glad the setup support and training resources were helpful and that Trainual’s saving your team time now. ### 49. Easy to Edit and Assign New Learning Areas **Rating:** 4.5/5.0 stars **Reviewed by:** Sarterus R. | Managing Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** It’s easy to edit and assign new areas for employees to learn. **What do you dislike about Trainual?** The Visual Organization Chart helps me see who works with whom and how people are connected across the team. **What problems is Trainual solving and how is that benefiting you?** There’s a need for an online SOP manual and an org chart. **Official Response from Rachel Astori:** > Thank you for sharing your feedback! Glad Trainual makes it easy to update learning and that the org chart helps keep your team connected. ### 50. Easy-to-Use UX with a Great Organizational Chart **Rating:** 4.5/5.0 stars **Reviewed by:** Sart R. | Managing Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trainual?** Easy to use UX, with a great organizational chart. **What do you dislike about Trainual?** Search could be much better, tough to use search results **What problems is Trainual solving and how is that benefiting you?** Keeping SOPs online and and accessible to all staff **Official Response from Rachel Astori:** > We're so glad to hear Trainual has been easy to use! We recently released a few new ways to search, if you haven't checked them out already, our support team would be more than happy to walk you through them. Thanks so much for sharing your thoughts. ## Trainual Discussions - [Can I use Trainual for onboarding to externals?](https://www.g2.com/discussions/can-i-use-trainual-for-onboarding-to-externals) - 1 comment, 1 upvote - [How do I train the team with live videos on Trainual?](https://www.g2.com/discussions/42601-how-do-i-train-the-team-with-live-videos-on-trainual) - 1 comment, 1 upvote - [Not sure how to word my question, but I find the layout to be a little been "broken up".](https://www.g2.com/discussions/not-sure-how-to-word-my-question-but-i-find-the-layout-to-be-a-little-been-broken-up) - 1 comment, 1 upvote - [Would you be able to add a "screenshot function" instead of attachment dragging for Microsoft PC?](https://www.g2.com/discussions/would-you-be-able-to-add-a-screenshot-function-instead-of-attachment-dragging-for-microsoft-pc) - 1 comment, 1 upvote - [search for employees by name - set up departments and track training progress of teams - content](https://www.g2.com/discussions/search-for-employees-by-name-set-up-departments-and-track-training-progress-of-teams-content) - 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Activity Feed - Task Schedules - Comments **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Asynchronous Learning - AI Copilot - Activity Dashboard - Training Companies - Customizable Reports - Self-paced Learning - Gamification - Multi-Language - Skills Assessment - Modeling & Simulation - Academic/Education - Third-Party Integrations - Customizable Branding - Tests/Assessments - Training Administration - Social Learning - Surveys & Feedback - Blended Learning - Virtual Classroom - SCORM Compliance - Mobile Learning - Generative AI - Built-in LMS - Built-in Course Authoring - Learning Paths/Tracks - API - Synchronous Learning - Certification & Licensing - Single Sign On - Reminders - Corporate/Business - Reporting/Analytics **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes **Knowledge Base** - Q & A - Link Sharing - Searchable **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths/Tracks - Communication & Notifications - Assignment Scheduling - Self-paced Learning - Mobile Learning - Blended Learning - Social Learning - Synchronous Learning - Extended Enterprise Learning - Asynchronous Learning **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Platform** - File support - Mobile support - Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance - SCORM Compliance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Onboarding** - Documentation - Coaching - Programs **Platform** - Customization - Integration APIs - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Communication** - Social Features - Tagging - Upload - Comments **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries - Compliance Tracking - Course Tracking - Progress Tracking - eCommerce Management - Knowledge Base Management - Course Management - Assessment Management - Training Management - Feedback Management - User Management - Learner Portal **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - AI Copilot - Built-in Course Authoring - Reminders - Academic/Education - eLearning Companies - Virtual Classroom - Offline Access - Personalization and Recommendation - Video Conferencing - Certification & Licensing - Single Sign On - API - Progress Reports - Access Controls/Permissions - Collaboration Tools - Customizable Branding - Discussions/Forums - Enrollment Confirmation - Customizable Reports - Activity Dashboard - Third-Party Integrations - Gradebook - Corporate/Business - Workflow Automation ## Top Trainual Alternatives - [TalentLMS](https://www.g2.com/products/talentlms/reviews) - 4.6/5.0 (758 reviews) - [Whale](https://www.g2.com/products/whale/reviews) - 4.8/5.0 (202 reviews) - [Coassemble](https://www.g2.com/products/coassemble/reviews) - 4.6/5.0 (166 reviews)