SH
Samson H.
Co-Founder
Small-Business (50 or fewer emp.)
"We recommend Trackingmore"
5/5
What do you like best about TrackingMore?

What we love most about Trackingmore is its ability to provide real-time tracking information to our customers directly through our Shopify store. The integration is seamless and it supports a large number of carriers, which is convenient for managing multiple international deliveries. The interface is easy to use, and the automation of notifications significantly reduces our workload. Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

What could be improved is the update time for the status of certain carriers. Additionally, it would be useful to have more flexibility in customizing the notifications sent to clients, to better adapt the message to our graphic charter. Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Thank you very much for your feedback and for recommending TrackingMore! We are delighted to know that you appreciate the real-time tracking information, seamless integration with Shopify, and support for multiple carriers. It's great to see that our user-friendly interface and notification automation have helped simplify your operations.

We understand your concerns regarding update times for certain carriers and the flexibility of notification customization. We are continuously working to improve our platform and will pass your feedback to our development team. Thank you for helping us make TrackingMore even better for all users!

TI
Tasha's Top Frames i.
Director/ Partner
Small-Business (50 or fewer emp.)
"Very happy with service so far"
5/5
What do you like best about TrackingMore?

I like how simple it is to implement with our business. It provides quick, detailed tracking information to our customers with linking to handoff deliveries, all while integrating seamlessly in our store. We have roughy 250+ orders a months so it's being used several times every day, and is very easy to use. We have yet to contact customer support for anything, but so far, TrackingMore seems to be well taken care of. Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

We haven't found anything we don't like yet and we plan to use TrackingMore for the foreseeable future. Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

We're thrilled to hear that you are happy with our service and that it has been easy to implement with your business. Providing quick and detailed tracking information to your customers is our top priority, and we're glad to hear that it has been seamless for you. Thank you for choosing TrackingMore!

Jakub O.
JO
Jakub O.
Software architect / senior programmer
Small-Business (50 or fewer emp.)
"A very useful and functional tool for tracking packages with many carriers. It met my expectations."
4/5
What do you like best about TrackingMore?

Simple implementation and integration of package status tracking via eg. API (you can you also webhooks). Clear administration with lots of extra options (custom tracking page, notifications, analytics, API monitoring, etc.). Fast and helpful customer support, with which I have already solved a lot of things, e.g. even adding or modifying carrier tracking. After picking up the initial issues with some carriers, it now works without a hitch when using parcel tracking on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

* It is not possible to track the status of the ticket on the website if it is forwarded to the IT department, and I had to remind myself sometimes.

* Some carriers do not have filled a tracking URL to their website or they only link to the homepage or a page where we have to fill in the package number again (gls-cz, toptrans, raben-group).

* Can't get the full URL to track the package directly from the carrier via the API (I have to piece it together).

* Or it is also not possible to obtain the required localized version of the URL, e.g. automatically according to the country of delivery or preferably based on a parameter in the URL (e.g. &lang=en) and obtain e.g. this localized URL (https://www.dpdgroup.com/cz/mydpd/my -parcels/incoming?parcelNumber=23755010161877&lang=en) Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Hi Jakub, thank you for your detailed feedback! We're pleased to hear that our API and customer support have been helpful to you.

We appreciate your insights regarding ticket tracking visibility and carrier URL localization. As for the ticket tracking visibility, we're now using Canny. You can submit a feature request here: https://trackingmore.canny.io/. As for the carrier URL localization, TrackingMore's dev team is currently working on providing multi-language translation. This might differ from what you want, but it can also help offer localized experiences to end customers.

If you want to prioritize your feature request, don't hesitate to contact our team using the Contact Us form: https://www.trackingmore.com/contact-sales. Or, please get in touch with me (Cheryl Song - Product Marketer @TrackingMore) via LinkedIn or email so that we can develop a better understanding of your needs.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Reliable and Efficient Courier Tracking!"
5/5
What do you like best about TrackingMore?

TrackingMore provides a seamless tracking experience across multiple couriers worldwide. The real-time updates are accurate, and the interface is easy to navigate. It's convenient for managing both personal and business shipments in one place. Their global tracking coverage is impressive, saving time and reducing stress. Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

There’s very little to dislike, but occasionally, tracking updates may take longer to appear for certain couriers. However, it’s a minor issue considering the overall efficiency. Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Thank you so much for your positive feedback and for taking the time to share your experience with TrackingMore!

We're thrilled to hear that you appreciate our seamless tracking experience, global coverage, and user-friendly interface. It's our mission to provide reliable and efficient solutions that simplify the shipment management process for business use.

Regarding the delay in tracking updates for certain couriers, please communicate the delays with our customer service reps in time so that we can take a look. As for some top carriers, you may connect your accounts so our system can increase your tracking update fetch frequency.

Ali K.
AK
Ali K.
Product Manager - US market
Mid-Market (51-1000 emp.)
"Trackingmore is good additional to track orders in ShopWare and Shopify"
5/5
What do you like best about TrackingMore?

It tracks all packages and gives a you report and show you delivery confirmations. In our ShopWare, we didn't have the capablities to confirm the order shipment so we are using the trackingmore to send order confirmations. This works really well and we can track all orders whether a customer received it or not. Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

Its easy to use and easy to implement. The customer support is great and can help with answering any questions. Overall, I don't have anything to dislike about the Trackingmore solution. It works and provide delivery confirmation and delivery status for the orders. Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Hi Ali, we're glad to learn that you're satisfied with TrackingMore. Indeed, e-commerce platforms like ShopWare doesn't provide order tracking capabilities, and with TrackingMore, you can easily automate shipment tracking and send notifications to inform customers.

Jared M.
JM
Jared M.
Vice President Strategy
Small-Business (50 or fewer emp.)
"Great tool for our needs"
4.5/5
What do you like best about TrackingMore?

Helps us pass tracking information to our customers automatically Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

Once set up, does the trick! All of our tracking data is set. Review collected by and hosted on G2.com.

KD
Kirk D.
Operations Manager
Small-Business (50 or fewer emp.)
"Hit or miss on system working, but best option on market"
4/5
What do you like best about TrackingMore?

It's great to be able to check on the tracking events in bulk for shipments that we have sent and then export this history for resolving potential customer issues in the future. Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

The new user interface hides key functionality that the old user interface made easy to access. Also, sometimes the tracking numbers are listed as being invalid but they are truly correct and linked to the appropriate shipping partner, which sometimes requires Trackingmore staff to resolve. Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Thank you, Kirk, for your feedback and for sharing your experience with TrackingMore. We're glad to hear that our bulk tracking and export features are valuable for your operations.

We appreciate your comments on the new interface and tracking validation. Our team is continually refining these aspects to enhance usability and accuracy. We’re committed to making improvements and ensuring a seamless experience for you.

Thanks for your support and for choosing TrackingMore!

Aroena A.
AA
Aroena A.
Eigenaar
Small-Business (50 or fewer emp.)
"Easy to use API"
4.5/5
What do you like best about TrackingMore?

A really easy to use API with 100% up time Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

Maybe some more options to refresh a tracking through the API. Maybe it already exists, but i don't know how. Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Hi Aroena, thanks for your feedback. We're happy to learn that you find our tracking API easy to use.

To refresh a tracking through TrackingMore's API, you may take advantage of the "Update a tracking by ID" endpoint. I've added a link below for you. Please note that we offer 24/7 customer service. If you have any questions, please feel free to contact us :-)

See how TrackingMore improved
Donna L.
DL
Donna L.
Team Lead
Small-Business (50 or fewer emp.)
"Top Notch Customer Service and Global Tracking Services"
4.5/5
What do you like best about TrackingMore?

What I appreciate most about Trackingmore is the speed and friendliness of their customer support. When I encountered an issue with my account, they resolved it immediately. The app is easy to navigate, and I also enjoy the user interface design. It's user-friendly for all e-commerce businesses. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

Timely updates and order synchronization are crucial for earning my customers' trust. I hope they can enhance the synchronization of order updates from the courier API. Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Thank you for your positive feedback! We are glad to hear that you find our customer support and user interface to be top-notch. We understand the importance of timely updates and order synchronization, and we are continuously working to enhance this aspect of our service.

Frederico S.
FS
Frederico S.
CEO & Founder
Small-Business (50 or fewer emp.)
"Excellent service and excellent care"
5/5
What do you like best about TrackingMore?

Order tracking options, automated email flows to customers and automated options to hide dropshipping carriers and hide mentions of China and Chinese cities in tracking Review collected by and hosted on G2.com.

What do you dislike about TrackingMore?

So far I haven't found anything I dislike about the app Review collected by and hosted on G2.com.

Response from Cheryl Song of TrackingMore
Edit edit

Thank you for your positive review! We're glad to hear that our app is helping you keep your customers informed and automate workflows. We're committed to providing excellent service and care, and we're happy to hear that it's benefiting your business.