# Track Hospitality Software Reviews **Vendor:** TRACK Hospitality Software **Category:** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental) **Average Rating:** 4.0/5.0 **Total Reviews:** 8 ## About Track Hospitality Software Track is a CRM-based software platform designed to make short-term rental operations faster, easier, and more integrated. A growing slate of native tools, along with more than 70 technology partners, make Track the most complete enterprise-class operations suite for property management teams. ## Track Hospitality Software Reviews ### 1. Great PMS **Rating:** 4.0/5.0 stars **Reviewed by:** Lila V. | Regional Director of Marketing, Communications & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Track Hospitality Software?** It's an all in one property management system. I like how you can make automations, track revenue and monitor calls. **What do you dislike about Track Hospitality Software?** There's so much we had to figure out with trial and error. We're still discovering new features every day. The Marketing platform doesn't communicate with the PMS platform, so all contacts must be exported to the marketing side manually. **Recommendations to others considering Track Hospitality Software:** Look at the systems you use and need. Compare to what track has to offer and how can it help you impulse your company and if it's a system you can grow into. **What problems is Track Hospitality Software solving and how is that benefiting you?** Not using so many separate systems. Having everything unified. Hearing customer service calls and using them for training purposes. ### 2. Track - Sendible Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Track Hospitality Software?** TRACK is an excellent system and has been an asset to our Vacation Rental company. We have had to make a few tweaks, but that is to be expected. Overall, we are happy with Track and have been able to integrate Sendible into the Track system to help us monitor and utilize our Social Media to its full potential. Sendible is more cost-efficient for us and is compatible with Track. We get feedback from our Owners and Guests in a more streamlined fashion. **What do you dislike about Track Hospitality Software?** There is not much that we dislike about Track; it was just a few of the "tweaks" in the beginning to adjust it to our system and the way we wanted to do business. **What problems is Track Hospitality Software solving and how is that benefiting you?** We can get more feedback from our Owners and Guests, most importantly. It has also helped our Rev Mgmt Dept to be more efficient, which flows down to our Owners and maximizes their profit. ### 3. Track for Vacation Rentals **Rating:** 4.5/5.0 stars **Reviewed by:** Ruby L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Track Hospitality Software?** Easy to navigate and use for making reservations. **What do you dislike about Track Hospitality Software?** Would like to see more filtering capabilities. **What problems is Track Hospitality Software solving and how is that benefiting you?** Quickly make reservations and store guest information for future reservations. ### 4. Since customer management and engaging with them is the primary role now a days to lead the business **Rating:** 5.0/5.0 stars **Reviewed by:** santhosh l. | Functional Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about Track Hospitality Software?** Maintaining the relationship with the customer means knowing the basic necessities and requirements of the customer and make the product as per the demand in the market. **What do you dislike about Track Hospitality Software?** Since a correct and accurate software is required to track the sales from all the departments and know the demand of the product from the customer and market point of view. **What problems is Track Hospitality Software solving and how is that benefiting you?** We cannot track the leads and prospects from the customers buying behaviour.by conglomerating and using various market driven softwares we can forecast the demand for the Product. ### 5. Brand New not impressed so far **Rating:** 3.0/5.0 stars **Reviewed by:** Beth R. | Property Manager, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Track Hospitality Software?** We have multiple company locations and this integrates all of us onto the same system. **What do you dislike about Track Hospitality Software?** Not enough integration support. Data that was ported over from our previous software was distorted and all had to be adjust individually by hand. **What problems is Track Hospitality Software solving and how is that benefiting you?** Provides uniformity among our multiple companies Better owner portal available Better guest portal ### 6. Best Software!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | Customer Hospitality and Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Track Hospitality Software?** Track is super efficient, automated, organized, and friendly when it comes to looking for reservations and it's also a CRM. **What do you dislike about Track Hospitality Software?** The only thing I would say I dislike is that the reservations tab could be a little more user-friendly. **Recommendations to others considering Track Hospitality Software:** Please do yourself and your company a favor and start using this amazing software! You won't regret it! **What problems is Track Hospitality Software solving and how is that benefiting you?** Double bookings, billing, unanswered messages! ### 7. Track is a solid solution, but there are better solutions out there **Rating:** 2.5/5.0 stars **Reviewed by:** Mike C. | Director of Paid Search, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Track Hospitality Software?** I like the interface, and how easy it is to navigate through reports **What do you dislike about Track Hospitality Software?** I don't like the lack of API access, and also how tracking phone numbers are difficult to implement on site. **Recommendations to others considering Track Hospitality Software:** Maybe look at navis if it is in your budget **What problems is Track Hospitality Software solving and how is that benefiting you?** Call tracking and making sure we have complete data as to where our calls and revenue are coming from ### 8. Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Track Hospitality Software?** It is very user friendly. You can do multiple different tasks through on Dashboard. **What do you dislike about Track Hospitality Software?** It is not mobile friendly. I have to use a desk top to access the cloud. **What problems is Track Hospitality Software solving and how is that benefiting you?** I have less applications. They are all in one place. I can also track how well we are treating customers. - [View Track Hospitality Software pricing details and edition comparison](https://www.g2.com/products/track-hospitality-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+15%3A01%3A03+-0500&secure%5Bsession_id%5D=c3a33346-d9e9-4c15-ace1-0aa69f301561&secure%5Btoken%5D=7939d9de0b5f470fe7efcb1f7576ea906e5d98f0bb76f1430861fb25936b78b3&format=llm_user) ## Track Hospitality Software Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Agentic AI - Vacation Rental** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Track Hospitality Software Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (390 reviews) - [Rent Manager](https://www.g2.com/products/rent-manager/reviews) - 4.6/5.0 (271 reviews) - [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) - 4.9/5.0 (246 reviews)